Baer's Furniture
reviews and complaints

Approximately 18 months ago (November 2022), we purchased over $20,000 of furniture at Baer's.

As part of this order, we purchased 2 metal dining room table bases. In late March, 2023 (still under warranty), we filed a claim that the finish was peeling off one of the bases.

In April 2023, a technician came out and determined that it needed to be replaced. Since it was a custom order, it needed to be filed through Baer's to the manufacturer.

We have called Baer's customer service several times only to be told "we are still waiting to hear back from the vendor". Really? Months later. The company can't reach out the vendor to get a status? If I ever said this to a customer, I'd lose my job.

I have made approximately 8 calls to Baer's customer service since April with 2 calls being made last week only to be told the same thing. I was also told a manager would reach out to me. Yet to hear back.

This company has no trouble taking your money during a sale but the follow up on damaged items is unacceptable. I would never purchase another item through them again.

It’s been almost one year since we received our defective sectional. I have called and emailed Baers furniture customer service countless times during this time frame. The issue is that one piece does not line up in the lumbar area of the sofa. There have been 4 repair companies who visited my home with no but problems such as they don’t bring the needed materials/parts to repair the sofa. They are told the parts are at my home and I am told they are bringing them and then nothing is accomplished. We received the sofa June 28, 2022 and have been fighting to resolve the issue since then. The sofa was $8,000 and it’s not right that we have to accept it in its defective form. Not once have I received any call from a manager or anyone with authority. They dodge the issue and waste my time over and over again! They brought a piece of leather that was custom made by Natuzzi to match our custom order sofa but it did not match. The repair person told me that it’s impossible to match 200 percent since sofa was made over a year ago! Baers customer service rep named Janet in Jacksonville told me she was awaiting approval to allow us to choose another side to replace this one and then said she would contact me within one week. A month went by and of course I heard nothing and when I called her she told me they said that they do not guanatee dye lots will match. The only reason we need dye lot to match is because of defective piece of the sofa! I’m fed up!

I purchased the Set, Table Six Chairs and Matching Buffet, by Panama Jack by Palmetto Home Millbrook January 7,2023, Delivery day January 28,2023 Table 1. I called customer service and informed them that the table wobbled back and forth, and they sent a repair company, the repair man tightened all the screws, and the table still wobbled back and forth. after not hearing from them I went into the store, to see what was going on, they advised me they were going to replace the table. On April 15,2023 they replaced the wobbly table.1 When the delivery men set the new table 2 up, I ask them to be sure the screws were tightened before they left, that replacement table 2 wobbled as well. At this point Customer Service set up a replacement. I selected the Bar table 3 with six chairs that matched the buffet on May 4, 2023. I received Table 3 on May 9, 2023, again I called customer service and a repairman came out and said the six chairs are not repairable, and patched the two spots on the table, very dissatisfied. They suggested a switch out, The fourth table and six chairs to be delivered June 17, 2023. And picking up third table six chairs and buffet on June 17, 2023.

On October 14, 2020 I purchased two very expensive pieces of Natuzzi leather furniture, a recliner and sofa, including a pricey warranty on both items.

Not even 12 months after purchase the recliner showed signs of severe discoloration, wrinkling and stretching. I contacted Baer's furniture and was told that the warranty only covered cuts and tears, besides they do not cover my location. I would have to hire someone locally to get it repaired.

After numerous additional written complaints and phone calls they sent someone out. He looked at it and told me he would return with the necessary items to repair. Never heard back, even though I tried to contact them again and again.

I truly cannot recommend Baer's furniture. Their customer service is non-existant

I had a bed delivered from this company a few weeks ago and the bed didn't come with the necessary hardware in order to put it together. They told me they would return the next day to finish. No call and no show. I call a week later and am told they will call me back. No call back. I've called 2 managers at this location and my original sales person, all saying they would call me back and nothing. I even called the corporate office and same result. This company is a slimey, shadey bunch of unprofessional individuals who thinks they can just charge you top dollar for furniture and scam you out of it. The fact that all these people are dodging me all the way up to corporate should tell you everything you need to know about them. Do yourself a favor and take your business elsewhere. I've never experienced this with any furniture company in all my years.

I purchased a leather loveseat in early May 2022 at the Jacksonville, Florida store. At the time of purchase, the salesperson, Kathy, assured me the item would be delivered in June of this year.

I called the store on June 16 and advised Kathy that I was cancelling the order because the “delivery date” was now sometime after August of this year. Kathy assured me the refund would be made within 7 - 10 days.

Naturally, that did not happen. I called the store this AM and spoke to a ‘manager” named Robert. Beyond blaming me that Kathy failed to initiate the return, he hung up the phone on me.

I called the corporate office and they transferred me to the Jacksonville store, to Kathy, who promptly hung up on me after denying our conversation May 16.

Glad to see this company now carries the Comcast torch of horrible service. BUYER BEWARE. This company employees the most poorly trained, rudest human beings on the planet. They make Comcast look like a Fortune 500 company. No integrity whatsoever.

This place is a textbook example of customer contempt. What a joke.

Good day, I bought a Medispine Duncanini Memory foam bed at Bears in Lichtenburg on Monday 20 June, this morning 22 June, the top layer of the Matress on the side is already tearing, this has not even been two days on the bed, how is this possible? THE PRODUCT IS THE WORST.

I would Like a new bed since my first installment has not yet went of and the matress is already getting loose on the side.

My number [protected]

Bought my natuzzi sofa a couple of months ago and have written once and contacted my sales girl that I purchased the sofa from . I have found it to be the most uncomfortable sofa that I paid $2500 for and find it on each end so very lumpy and uncomfortable. My sales lady said they would send a leather specialist to look at it and possibly take it apart and fix it . I really don’t think after paying that much money I should have to wait until someone comes to try and rectify it by taking a new sofa apart . Evidently it is defective and should be replaced! I’ve bought a dining room set, counter chairs and a natuzzi chair and should be completely satisfied not having to wait to fix a defective piece of furniture. I wait for your reply.

Joyce Brunet

Tel# [protected]

Paid nearly $4000 for bed mattress which began to have significant depressions on both sleeper sides. Have call customer service multiple times and finally a tech came to the house and recorded the defects and said Baer's would get back to me with solution. They never did and I have not been able to talk to anyone in customer service. They put me on hold for long periods of time and then only get recorded message telling me to state problem and call back number, but no return call. The defects began well within the warranty period.

My wife and I purchased the Natuzzi Potenza edition living room set in July 2021. The set consisted of a recliner chair (blue), a recliner love seat (lite grey) a non-recliner two cushion sofa (lite grey). For the sofa were told and signed off on a 4-5 month wait period and agreed. The chair and the love seat were delivered on time. Four months later (Nov.) they delivered the sofa in the wrong color (lite brown). they say it will be re-ordered and shipped out fast within 3 months. Four months passed and still no sofa and told it came in the wrong color again. Now it's April 14, 2022, and were told it will be reordered and shipped express in another 3-4 months, that's if it's the right color. What a bummer!

I have been waiting for two chair repairs for two years

Hard to reach customer service and when I do I get multiple excuses

Store is in Naples fla and it has been so long I don’t have furniture info

Good morning Mr. David Bears,

I spoke to you last week regarding an order that has disappeared from your system. My name is Martie Charlier Customer account number 3CHM0823. This account number indicates that I paid $383.04 Product Protect for Barclay Butera Carmel Post Ranch King Panel, 70 inch Bluff Double Dresser, and 2 MC Nightstands. I was approved for the Bears Credit Card on 2/28/2021. The credit limit was 7K. I have called several times and was advised the order is delayed due to COVID. When I called last week, I was advised that I don't have an order. Everything for my account was wiped from your computer system. I am a COVID Long-Hauler who can't deal with any type of frustration. I have been very patient but I want my order.

I called you back several times but keep getting your voicemail. Please call me as soon as possible at [protected]. I don't want to get into litigation or involve the media in this issue. Hopefully, you can resolve this issue for me.

Thank you in advance rot your help.

Martine Charlier
14611 SW143 Court
Miami, Fl 33186

I purchased a kingsize bedrooms set complete with mattress June, 2021. It was delivered Sept 1, 2021. Nov 1, 2021 I notice a tear in the underside of the mattress. Called the [protected]. Inspector (first name Warren) came to my home o e resulted in no action. I did receive an email in Dec saying it would be taken care of in 7-10 days NOTHING! Please either replace this mattress or credit my account (NOT a store credit please) I finance through Synchrony Bank through Baer. PLEASE HELP ME!

Vera Stano
12027 Hawthorn Lake Dr #101
Fort Myers, Florida 33913
[protected]
[protected]@gmail.com

We went mid-November in one of their store and looked for couches sofas ideas etc.; besides the sealer Cindy I believe commenting on a loud voice /have to find a within your budget" as $2000-$4000 is cheap, we found a chair that above all loved the color/ was a green ocean with a gray hue on it; when we mentioned we like the green color she never comments nor correct us as we found out that was not the color of the chair off the lighting was diplomatically arranged in the store; I took a picture of it and we order it; when we received it, was a totally different dark gray color and immediately refused it; I also took another picture and you can see the difference between it; after a ridiculously dialogue text back and forth, accusing us of a bad visual or camera quality we came in the store to speak to a manager/ which later found out wasn't there and he's later avoiding us and we expected the money back. We were told to go to wear house and find the chair we want as some colors may differ since we won't get our money back

Good Afternoon,
My name is Scott Gover. I ordered a Power Motion Console Loveseat item number [protected] from Baers Furniture Online, on 22 April 2021, transition number [protected]. I was initially lead to believe the product was available. I was later informed that the loveseat would be delivered in June 2021. After receiving no correspondence from Baers in June, I contacted their Customer Service Department to determine when the furniture would be delivered. I was then informed it would not be available until August 2021. Today, I once again contacted Baers and was given a new estimated delivery date of late September 2021. The company does little to keep customers informed of delays. Based on the discussion with the Customer Service Representative, this latest delivery date, appeared optimistic at best. I cancelled my order. The company offers no compensation for repeated delays or for holding customer funds for months, without delivering purchased merchandise. I am sure that I am not an isolated case. These types of business practices should be illegal. The only thing Baers is accomplishing, is developing a growing list of dissatisfied customers, that will share their experiences and conduct business elsewhere.
Very Respectfully,
Scott Gover
12260 Hagan Creek Drive West, Jacksonville Florida 32218
[protected]
[protected]@yahoo.com

After 3 deliveries my Lexington bed is damage every time a different one is sent it comes with a different kind of damage. I paid over $6000.00 for the set. Customer service is horrible they leave you on hold for a long time and when they finally answer they have attitudes like your asking for favors. I'm very disappointed with Baers . Don't buy from them. I've gone to cheaper furniture stores and never have such problems.