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Baers Furniture Complaints & Reviews

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Baers Furniture - Florida, Port Charlotte - Defective leather couch

Posted: 2013-10-10 by    Crap furniture
Complaint Rating:  100 % with 1 votes
Bought defective sofa in 2010. It immediately started flaking and peeling. Called store and they said they have not had any complaints and essentially blamed me
Saw expose on the today show about the same issue and said it is a long term issue that manufacturers and stores were aware of
They are so bad at baers their customer service office won't even respond to complaints
Don't shop there if you value honesty and a company that stands behind their products...
Complaint comments Comments Complaint country United States, Florida, Port Charlotte Complaint category Furniture

Baers Furniture - Florida, Altamonte Springs - Leather sofa

Posted: 2011-11-28 by    Joseph Espanol
Complaint Rating:  100 % with 5 votes
I purchased a leather sofa from Baers Furniture Store in Altamonte Srings in Florida in May 2011. In June 2011, I noticed that the leather sofa was blistering. I immediately contacted their constomer service and they sent a furniture specialist who reported that the item was a factory defect! I requested a replacement in instead of a repair! They insisted on a repair and was told 6 to 8 weeks for the delivery of the item from China! It's November 2011 and to date no repair or new sofa! This company has the worst constomer service department that I have ever encountered! Never take delivery...
Complaint comments Comments Complaint country United States, Florida, Altamonte Springs Complaint category Furniture

Baers Furniture - Don’t be foolish....Go somewhere else

Posted: 2011-08-19 by    varvar
Complaint Rating:  100 % with 7 votes
Don’t be fooled by sale prices and personable designers. We used them in July, 2009 and spent over $70, 000 to design our new home and it is just not worth the trouble. From receiving inferior quality furniture, deceivingly substituting a floor sample as a new item to terrible delivery and the worst customer service, it just isn’t worth the money you save on sale items. We are still waiting for merchandise that was defective or damaged during the delivery or installation process. It is a wonder they are still in business. Don’t be foolish...Go somewhere else....
Complaint comments Comments Complaint country United States Complaint category Furniture

Baers Furniture - Florida, Stuart - Damaged Furniture

Posted:    c&jP
Complaint Rating:  86 % with 7 votes
Beware of this company. When they deliver furniture the delivery men call the store and make you talk to a representative who wants to know if everything is OK. Carefully inspect all pieces, removing drawers and looking over everything very carefully. Otherwise when you find damage they will use the phone call to deny responsibility. I received a bedroom set and everything looked ok upon first glance. When I started to put clothes in the dresser I noticed that 2 drawers were crooked and there was a small area of marred finish near the bottom. I called and asked that they come out and adjust the...
Complaint comments Comments Complaint country United States, Florida, Stuart Complaint category Furniture

Baers Furniture - Florida, Sarasota - Damaged Furniture No Replacement No Refund No Nothing

Posted:    Carol Weiss
Complaint Rating:  93 % with 14 votes
I wish I would have read all the complaints about Baers Furniture before I spent $10, 000 there special ordering furnishings last February. The frame of a $2000 chair was broken in two places when we unwrapped it. Baers said they would reorder the chair but they ordered a different chair. We refused delivery of it and now - Oct - 16 - they won't return our calls about when we will get our replacement chair. I am afraid they are just trying to blow us off and swindle us out of the money. I have never encountered this kind of dishonesty before in a retail purchase. Never! Additionally we purchased...
Complaint comments Comments Complaint country United States, Florida, Sarasota Complaint category Furniture

Baers Furniture - Never again

Posted:    Nelly
Complaint Rating:  100 % with 9 votes
Welcome to Baers. Purveyor of high quality furniture made in China. We bought stools in February of 2010, paid for them in full, but were told they would take two months because they were coming from overseas. Ok. Six months later our stools arrived. We were told they were at the warehouse and we could pick them up. Since they were only three stools I decided to pick them up instead of paying $129 for set-up and delivery. When I arrived at the warehouse the stools were in pieces and boxes. The salesman failed to tell me that "set-up" means putting the furniture together. Got that. You...
Complaint comments Comments Complaint country United States Complaint category Furniture

Baers Furniture - Don’t be fooled by sale prices and personable designers

Posted:    Flooder
Complaint Rating:  89 % with 9 votes
Don’t be fooled by sale prices and personable designers. We used them in July, 2009 and spent over $70, 000 to design our new home and it is just not worth the trouble. From receiving inferior quality furniture, deceivingly substituting a floor sample as a new item to terrible delivery and the worst customer service, it just isn’t worth the money you save on sale items. We are still waiting for merchandise that was defective or damaged during the delivery or installation process. It is a wonder they are still in business. Don’t be foolish...Go somewhere else....
Complaint comments Comments Complaint country United States Complaint category Furniture

Baers Furniture - Poor customer service

Posted:    Andy
Complaint Rating:  100 % with 5 votes
Don’t be fooled by sale prices and personable designers. We used them in July, 2009 and spent over $70, 000 to design our new home and it is just not worth the trouble. From receiving inferior quality furniture, deceivingly substituting a floor sample as a new item to terrible delivery and the worst customer service, it just isn’t worth the money you save on sale items. We are still waiting for merchandise that was defective or damaged during the delivery or installation process. It is a wonder they are still in business. Don’t be foolish...Go somewhere else....
Complaint comments Comments Complaint country United States Complaint category Furniture

Baers Furniture - Beware

Posted:    Mack
Complaint Rating:  100 % with 4 votes
Dont be fooled by sale prices and personable designers. We used them in July, 2009 and spent over $70, 000 to design our new home and it is just not worth the trouble. From receiving inferior quality furniture, deceivingly substituting a floor sample as a new item to terrible delivery and the worst customer service, it just isnt worth the money you save on sale items. We are still waiting for merchandise that was defective or damaged during the delivery or installation process. It is a wonder they are still in business. Dont be foolish...Go somewhere else....
Complaint comments Comments Complaint country United States Complaint category Furniture

Baers Furniture - Florida, Boca Raton - Poor Customer Service from the owner

Posted:    Jackie Bramwell
Complaint Rating:  100 % with 9 votes
A copy of this letter was mailed to Baers Furniture and American Express Card

I am writing to complain about Baers Furniture unfair business practice. My husband and I have been loyal Baers customers over the years and we were very disappointed about the manner in which the top executive and customer service person, Mrs. Baers handled, I should say mishandled this issue.
We bought furniture at the Boca Raton store and were awarded a $300 Baers gift card because we used our American Express credit card and the total purchase amount met the criteria. We returned to the store...
Complaint comments Comments Complaint country United States, Florida, Boca Raton Complaint category Bad Business Partners

Baers Furniture - Florida, Port Charlotte - No Service

Posted:    jb28
Complaint Rating:  67 % with 3 votes
I ordered a sleeper sofa in Oct2009, it was delivered in Nov2009, so good marks for fast delivery even though it was a special order for the fabric. BUT, there was a stain on one of the cushions and a plastic part broken on the side of the sleeper bed frame. A service tech came out the following week and worked on the stain but could not get it all out and said he would order a new cover as well as a replacement for the broken part. I never heard back so I called in Feb2010 to be told they did not have the parts and they needed to be ordered. I called March 1st to check and was told they needed...
Complaint comments Comments Complaint country United States, Florida, Port Charlotte Complaint category Furniture

Baers Furniture - Florida, Sarasota - NO REFUND

Posted:    bethp
Complaint Rating:  100 % with 5 votes
Please donot ever buy from Baers and donot give them a security deposit if you are doubtful about your purchase... For one, they are too pricey..secondly they love to keep your money by saying any number of excuses. They would not answer your phone calls and then when they do, they are very rude . We were told that we would be given a refund anytime before the order is being shipped by the sales reo...and now the manager changes the story and says he wouldnot give our money back. The worst experience in shopping I ever had.....
Complaint comments Comments Complaint country United States, Florida, Sarasota Complaint category Furniture

Baers Furniture - Florida, Fort Myers - missrepresentation and apathy

Posted:    Ronald Kopko
Complaint Rating:  90 % with 10 votes
As a professional interior designer and owner of Kopko & Company design firm, I purchased merchandise from Baers for a job i was completeing( a sizeable sale). At time of delivery, the merchandise had been sold out from under me, the designer, the office and even the Manager Bruce were totally apathetic and haveing paid in full told me if i cancelled the order they would keep the money i had paid as a restocking fee!!!
The first delivery was cancelled after I had waited for 4 hours for the delivery and only after I had called the office to see where they were!!
In this time of business...
Complaint comments Comments Complaint country United States, Florida, Fort Myers Complaint category Furniture

Baers Furniture - Florida, Sarasota - Kept my money, no furniture

Posted:    Nancy
Complaint Rating:  90 % with 10 votes
I gave deposit on furniture ($10, 000) 2 years ago. I have received no furniture and no refund of deposit. Larry Baer will not return my phone calls or my attorney's. When I inquired of their bookkeeping department, I was told that Larry Baer made an entry to "absorb" my money. I have no open orders and they owe me nothing....
Complaint comments Comments Complaint country United States, Florida, Sarasota Complaint category Furniture

Baers Furniture - Damaged furniture!

Posted:    Carole R. Leto
Complaint Rating:  100 % with 17 votes
We were scheduled to move into a new home April 1, 2007 and ordered furniture from Baer's in mid-March (Approximately $25,000). All the dining room seats were damaged. Workmanship on upolstery was shoddy. The bedroom set's amoire was damaged. The kitchen chairs (4) and the bar stools(3) all had the wrong material ( I had special-ordered a particular fabric.) The bar stools also had different legs that were a different color, design and a totally different wood than the arms. There have been unlimited calls to the store, customer service and my sales rep (Marjorie Sapanaro) I have...
Complaint comments Comments Complaint country United States Complaint category Furniture

Baers Furniture - Poor quality product!

Posted:    damaged furniture
Complaint Rating:  93 % with 128 votes
I ordered furniture from Baers in April 2006. When the furniture was delivered it was damaged. When I pointed this out to the delivery people, I was told to just call the store and they would arrange to exchange the furniture. When I called the store they glady arranged to order new furniture and I believe I was told it would take 6 weeks for the furniture to come in. When the new furniture came in, it too was damaged so they again had to reorder and this time I was told it would be in at the end of October. Since I had not heard from anyone by the beginning of November, I called to check...
Complaint comments Comments Complaint country United States Complaint category Furniture

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