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4.3 1170 Reviews

Badoo Complaints Summary

375 Resolved
204 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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12:00 am EST
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Badoo Mixed Experiences with Badoo: Proceed with Caution

As someone who has explored the world of online dating, I understand the allure of platforms like Badoo. However, it's essential to approach it with caution based on the mixed reviews from other users. While some have found success in meeting genuine people and forming connections, there are significant concerns raised by others. Issues such as fake profiles, unauthorized charges, and poor customer service have been highlighted. It's crucial to be vigilant and mindful of your interactions on Badoo to ensure a positive experience. Remember, your safety and satisfaction should always come first when navigating the world of online dating.

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6:11 pm EST
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Badoo Am not happy

Have been using Badoo for years, i dont know why am block. Pls try and retify i and send me an email at ***@yahoo.com so ican meet up with my friends pls thanks for your understanding.

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5:02 pm EST
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Badoo Happy

Omg met my wonderful boyfriend on here when only signed up coz there was a rumour that someone supiour to me was on it so I was doing some detective work never found him but I found my soul mate

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Is Badoo legit?

Our verdict: Badoo has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Badoo's position as a benchmark of trust and quality within its industry. Users and clients of Badoo can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Badoo earns 100% level of Trustworthiness

Perfect Trust Endorsement: Badoo achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Badoo has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Badoo's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Badoo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Badoo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Badoo and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Badoo.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Badoo.

However ComplaintsBoard has detected that:

  • Badoo protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Badoo. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Large user base enhances matching.
    2. Robust security features for safety.
    3. Intuitive interface eases navigation.
    4. Diverse filters tailor user search.
    5. Free messaging boosts interactions.
  1. Cons
    1. Limited Market Differentiation
    2. Privacy & Security Concerns
    3. Stronger Competitors (Tinder, Bumble)
    4. In-app Purchases & Upsells
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Badoo badoo.com is a cheat and thief

Run by a greedy Armenian owner, it $#*!s you over EVERYWHERE it can, from accidentally showing you have less credits so you have to buy more, to automatically RECONNECTING your card after youve deleted it and charging it illegally.

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Badoo MET MY DREAM MY ON BADOO AND VERY HAPPY TOGETHER DESPITE AGE GAP

I met my dream man on badoo and we are both very happy together and he has proposed marriage to me and i said Yes.We are very happy couple, we want to travel around the world, visit many place and to Asia who he came from. I am very lucky to happy this lovely gentle man, very perfect for me despite the big age gap. I love him so much and loves me too

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Badoo I also no I been. Scammed

Mine started out in Maryland. USA sent her 560 for plane ticket to come here. Then ran to her sick mom in Ghana Africa. Who has a 80 kilo, s of gold for her and her future husband to start new life together... she has many many reasons why she needs more cash... get a aids test to come home. Buy 2 documents. Food and medicine for mom.her name is Winifred Ocran Ghana

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Badoo Military Scammers

I have been on a few dating sites, there all about the same! Don't expect to find do price center charming, it's entertainment at the most! But this site. OMG... I have been approached again and again by men claiming g to be in the military on "piece keeping missions" either in Africa or Afghanistan! And I mean one after the other. Ladies be careful because this site is riddled with scammers claiming to be in the military!

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Badoo It Hide's things and lies!

I don't use this app no more it doesn't stop abusive ppl from saying rude things and it don't do no history check on anyone to make it safe! Ppl have STDs from sleeping around and some in on Canada's world warrant for killing someone or they get set up get robbed and beat up but Badoo don't share this kind of information so there for you have no damn clue who you are meeting up with it needs to do a history check on ppl I think so it's safe for anyone!

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Badoo Don't waste your time on it

Someone out of hate just reported my account as fake when it's my first and middle name which I can prove and I can prove my emails and my pictures of me and my damn cats! Well after just getting blocked I'll never ever use Badoo they don't even checked into things to see if it even is fake wow thank god I never ever paid this whole time I used it for I think two yrs almost now! Well I'll go to use now other dating sites I am done with Badoo the fact they believe a liar not check into things wow!

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Badoo I've been with my boyfriend for a year and a half from badoo

I met my boyfriend in February 2019 and we've been together for a year and a half now and he just gave me a promise ring. I never thought that I could find someone I'm so madly in love with and can't wait to start a family with one day from this dating app. I am so grateful for this dating app. Even though I met a lot of strange people, I met the love of my life as I am currently wearing the promise ring he gave me when we can go from being together for a year and a half. I met my boyfriend in February 2019 and we've been together for a year and a half now and he just gave me a promise ring. I never thought that I could find someone I'm so madly in love with and can't wait to start a family with one day from this dating app. I am so grateful for this dating app. Even though I met a lot of strange people, I met the love of my life as I am currently wearing the promise ring he gave me one week ago from being together for a year and a half

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8:23 am EST
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Badoo Badoo dating app

I have been getting harassed and stalked by a man who keeps on creating accounts on the app. Every time I block him, he creates a new one. I have reported all of these accounts. He has threatened to r*pe me. Badoo has done absolutely nothing to help me or prevent him from making more accounts. Furthermore, Badoo has "warned" my profile for abusive behavior because I called this man an "hijo de p*ta" after he contacted me from a third account.

I have asked for this warning to be removed from my account, but Badoo refuse and continues to insist that I am the one who has done wrong in this situation.

Please help me.

Desired outcome: I would like the warning taken off of my account.

Confidential Information Hidden: This section contains confidential information visible to verified Badoo representatives only. If you are affiliated with Badoo, please claim your business to access these details.

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6:51 am EST
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Badoo Dating platform

There has been an unjustified complaint against me. Somebody. appears to have had a houmour bypass. Whatever comment I may have made would, in any other county be considered as humour.

I doubt if anyone at Badoo has actually read it.

Badoo have denied me access to the account but continued take a subscription.

I have replied to those supbscription messages, requesting they stop and my telephone was requested, which I provided, and yet they continue to draw down on my account.

I simply want to end my subscription with such a sly company.

Claimed loss: To be assessed

Desired outcome: Subscription stopped

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3:59 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Badoo - Badoo app/platform

I have been banned on Badoo due to the generalized block and report feature I believe. some people have chosen to block me due to my unwillingness to either meet them and= or share my personal phone number, why would this block be grouped with a report as a strike on my account? I am not sure if this is the reason but the block button shouldn't be so...

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1:14 am EDT
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Badoo Badoo personal information removal and account deletion

Badoo is storing and refusing to delete very sensitive personal data by collecting it and then having an authentication system that fails to let you complete your login (the account is partially created but their facial recognition biometric system does not work). There is then no way to get in and cancel your account or delete your data since you are not even allowed to complete the account creation. I contacted them and they refuse to delete my account and keep telling me I should just keep trying to finish creating my account since their service is very useful.

They are now ignoring all follow up requests after an initial response and holding data hostage by refusing to let people leave their platform with their data removed from the system

Desired outcome: Removal of my account and data and acknowledgement they have done so

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Update by argo2d
Oct 26, 2023 1:11 am EDT

I do not use social media and have already contacted your helpdesk but you are ignoring all my messages and requests after one response that simply told me to try again @BadooHelp

Update by argo2d
Oct 22, 2023 4:09 am EDT

I do not use social media and have already contacted your helpdesk but you are ignoring all my messages and requests after one response that simply told me to try again

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5:22 pm EDT
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Badoo Dating App

I opened an account with Badoo on 10/1/2023. I canceled my subscription about 2hrs later due to the microtransactions on the site. I paid for the 3mos premium subscription. This dating site/ap isn't for me. I tried to open a case to get a refund( case #[protected]) through the messenger help service on the app. I was told that to provide the email and tel# associated with the account. I did and got an automated message that someone will contact me in 12hrs. It's been more than 24hrs and still no contact. Please help resolve this issue. Thank You

Desired outcome: Full refund of $34.23

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Update by panaricano
Oct 02, 2023 11:11 pm EDT

I tried with @BadooHelp as well as Badoo.com/feedback and Facebook messenger with no response. This is why I chose this mediator. I also put in a request for a refund with Bumble, the parent company. Can you please provide me with a link that your company will reply to.

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4:36 pm EDT
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Badoo Subscription

El 5 de agosto eliminé mi cuenta de badoo (con el mail [protected]@gmail.com) y el 6 de agosto me desubscribí del premium de 0.99 dolares a la semana de mi tarjeta prex.

Hasta ahora, me siguen descontando de mi tarjeta semanalmente.

Me quejé hace 17 días por mail a badoo y no he recibido respuesta. El número de orden de queja es este: [protected].

Desired outcome: Que dejen de descontarme una suscripción que ya cancelé.

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11:27 am EDT
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Badoo Money charged on Credit Card

I had $21.39 on my credit card on August 29th 2023. I have never heard of Badoo, I don't have an account so I cant cancel a non-existing account. I thought at first it was linked to Bumble which I canceled ... so confused! I want my money back and curios how you got my credit card info? They have no contact numbers or email address. I found a Fax# - who uses the fax?! Help please!

Desired outcome: Refund my money

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3:11 am EDT
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Badoo Account blocked

Hello,

I had a filed a complaint with your support team for my account being blocked unjustifiably. The complaint was under the registration number- Badoo Support - [protected], first made on 29 Aug.

Since then i have repeatedly sent email to your support team with no success.

I am interested to reactivate my blocked account, as i have used it for anlong time.

The violation of term and conditions has been quoted in the screen shot attached below.

I am absolutely sure i have not on purpose violated any of the terms and regulations.

Please look into this matter to the earliest.

Thank you.

Desired outcome: Account unblocked

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5:42 pm EDT
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Badoo Dating account

I want to put in a complaint the way badoo has treated a paying customer. I rejoined on the 26/8/23 and paid for a weeks subscription and after I finished my profile I logged out. I did not have any interactions with anyone. Three hours later i logged on and found my account was blocked. I’ve been waiting for a response for 7 days now and in between I’ve emailed to see what the hold up is. I’m getting totally ignored and getting money stolen off me from badoo

Desired outcome: My account unblocked and refunded

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7:53 am EDT
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Badoo Badoo account

I lay a complain concerning my badoo account, it been blocked without my knowledge and I never been informed about the reason of being spelled from using my badoo account and I never insult anyone or say something that can hurt anyone. Can I get help to able to use my account again or get the reason that made mt badoo account to be blocked. My email address is [protected]@gmail.com, cell number: [protected]

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Sexy eyes
Cape town, ZA
Aug 13, 2023 6:09 pm EDT

Hi, I have someone by the name of Clint that is posting nude pics of me. I would like this removed immediately. I'd this does not happen I will take further steps

Badoo Customer Reviews Overview

Badoo is a dating-focused social network that offers a platform for users to meet new people. With a user base that spans across the world, Badoo provides features such as chat, photo and video sharing, and instant messaging. Users can create profiles, connect with others based on location, and use search functions to find individuals who share similar interests. The service is accessible via their website and mobile applications, catering to a diverse audience seeking social connections and potential dating opportunities.

Badoo In-depth Review

User Interface and Design:

The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.

Registration and Profile Creation:

The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.

Matching and Search Functionality:

Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.

Communication and Messaging:

Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.

Membership and Pricing:

Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.

Safety and Security:

Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.

Mobile App Experience:

Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.

Community and Social Features:

Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.

Success Stories and Testimonials:

Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.

Customer Support and Assistance:

Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.

Overall User Experience:

Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.

Pros and Cons:

Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.

How to file a complaint about Badoo?

Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Badoo. Discuss the issues you have had with Badoo and work with their customer service team to find a resolution.