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1.6 478 Reviews

Avis Complaints Summary

65 Resolved
399 Unresolved
Our verdict: With Avis's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Avis reviews & complaints 478

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11:52 am EST
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Avis - Rental of Toyota Tacoma

I rented a Toyota Tacoma from Martin at Avis budget rental on Feb 20th he informed me that it would be $99.04 for unlimited miles for one full day. I returned the truck Feb 21st around 9am before dropping it off I filled up the tank per usual when renting a car. I filled up at chevron at 8:30 which it says on my statement….MINUTES before returning the car...

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10:03 pm EST
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Avis - Extra fee charged on booking number [protected]

Booked via Amadeus 21JAN2024 - 27JAN2024Booking Code: 5FT2UX Booked for: Ronan Ignacio AVIS, Nice Côte d'Azur Airport, Nice, France - NCE - >Nice Côte d'Azur Airport, Nice, France - NCE 21 Jan - Nice France - Terminal 1 We approach Avis counter to claim the car that we rented and the on duty staff informed us that Amadeus have a corporate rate of...

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11:34 pm EST

Avis Bond return for truck hire

I hired a truck on Friday the 29th of December. It’s is now a week later. Still no bond return. I’ve contacted the Albury office on Tuesday. I was told by Chelsea that my bond return would be processed that day. I called again today. To be told it was only processed today. And now I have to wait another 3-5 days for the bank to process it.

Thanks to your awful company I have no money for food nor medication.

I am on a disability pension.

I am disgusted by this. I really am.

I been crying all afternoon.

Desired outcome: Some sort of compensation for the miscommunication and lies. Plus not being able to eat until the payment hits my account.

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Is Avis legit?

Our verdict: Complaints Board's thorough examination reveals Avis as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Avis stands out for its commitment to quality and security. Clients considering Avis should delve into its customer service record to gauge compatibility with their expectations.

Avis earns 91% level of Trustworthiness

Perfect Trust Endorsement: Avis achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Avis. The company provides a physical address, 46 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for avis.com can be seen as a positive aspect for Avis as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Avis's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Avis.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Avis.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Avis as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Avis and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Avis has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 464 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Avis. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:21 am EST
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Avis - Car pick up service

NORMAN A BRASS 12 Norma Road Alfred Cove W A 6154 Australia Phone (61) 08 [protected] Mob [protected] [protected]@hotmail.com Avis rent a car – Edinburgh Airport Through Booking.com, I reserved a vehicle with Avis, prepaid for pick up at Edinburgh airport on the 1st August 2023. On arrival on the morning of the scheduled pick up, I presented my UK driving...

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10:22 am EST

Avis Increase in scams. Increase in surprise costs. Decrease in customer service.

I'm a frequent traveller, Avis Preferred and travel the UK/US/EU/CA often for business. In the past two years, the damage/insurance scams have increased. The extra, unplanned charges to your credit card have doubled (watch your card for months after the rental). The shocking lack of customer service is a frustrating problem, and seems baked into the AVIS corporate culture.

On my most recent rental experience, I was double billed, with nonsensical "hidden" fees added later. I spent months going in circles between different customer service representatives. The customer service model seems to be to point at others until you become exhausted and give up. They're banking on corporate customers who simply pass on the expense; this disadvantages the average person on holiday.

My advice, instead of renting, use a recognized car sharing service (Turo, Zipcar) or hire through a broker. If you've had a terrible experience, file a chargeback on your credit card and file a complaint with the EU/US consumer rights agencies. For corporate travellers, remove AVIS from your preferred vendor list (their rewards are non-existent compared to others). We started the process to remove AVIS from two global multinationals, because we're seeing too many costly scams that get passed onto customers.

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7:42 pm EST
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Avis Given wrecked vehicle and claim file against my insurance

I rented a premium car from Avis at Tweed airport on November 2nd, 2023..

Upon inspecting the vehicle I noticed the passenger side had about $5,000.00

in damage. I went back to the rental counter and told them about it and they refused to give me any other vehicle. I told them to come look at the damage

and the other agent said "oh, the blue car". I told him to mark the damage on the paperwork and he tried to mark it on my copy only but I made him get the original and mark it. He knew exactly where the damage was without going out to look at it. Now A is has filed a claim against my insurance. After four hours of phone calls I have to send in the proof that I already showed the agent upon turning in my rental.

Desired outcome: Full refund of my rental for 1. Aggravation of my time getting this resolved. 2. Not a safe vehicle, there was damage to the rim and tire. 3. My insurance now says I will no longer qualify for my safe driver discount.

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8:18 pm EST
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Avis The Nightmare Avis Rental Car Experience.

My family and I took a week vacation in #PalmSprings where we rented a car from Avis on October 29th through November 4th. We had decided to try their Premium Elite Electric Vehicle and had prepaid for the vehicle. Upon our arrival, we learned the vehicles were not ready and would need to charge overnight and could be picked up the following morning at 7am. We were offered a downgrade for the rental at the same premium Elite EV price as it was explained to us that was Avis’s policy for prepaid vehicles.

The following morning, I arrived at 7am as instructed only to learn the vehicle was still not available. At this point I switched into a gas vehicle.

On the morning of November 2nd, we received a text message from Avis stating we were 3 days overdue in returning the vehicle. I contacted Avis by phone, after spending a lengthy time on the phone I was assured this mistake had been corrected by Avis.

We returned the vehicle on November 4th between 6 and 7 am, while waiting to board our plan we received a second text message. After returning the vehicle on time and fully fueled we received message that stated we were 5 days overdue in returning the vehicle to Avis. I once again contacted Avis by phone, only to learn that I was also charged a fuel charge upon the check in of the vehicle. Again, after a lengthy phone call with Avis I was informed that all of the issues had been resolved.

On November 20th I received a Certified letter from Avis Budget Group Loss Prevention Department titled “DEMAND FOR RETURN OF OVERDUE VEHILCE” In the letter they stated that I had rented the Vehicle on the 29th of October and it was due to be returned on the 30th of October. It further states that I may be subject to prosecution under Section 10855 of the California Vehicle Code and that a warrant for my arrest will be sought. In addition, I may be placed on Avis’s “DO NOT RENT LIST”. I have again contacted Avis, this time I have learned that they do see the previous calls in there computer system. They also see the car has been returned and has been rented to our people after we had returned the car. Again, I have been assured that this would be corrected, and asked for a written correction to be emailed. As of the time I am writing this, I have not received any additional correspondence.

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6:45 pm EDT
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Avis 6215 Babcock Blvd - POOR CUSTOMER SERVICE/NOT THIS LOCATION

I rent cars all the time & there was a sweet young lady with dark hair that was so nice(great personality, friendly & helpful) now the place is being ran by an older woman & 2 new employees in training for months now. I had problems with asking for services that had not been provided by Avis after I asked several times please make sure I have that service. I have been charged for their mistakes costly mistakes for E-tolls after I asked for the unlimited Toll services. All I got is the run-around with 800 numbers and no results & I am left paying hundreds of dollars I have to pay for the manager stating (our system has a GLITCH sometimes) why do I have to pay for their mistake or I'm sorry constantly. The manager at the location says to me I know you ask for that service call this number. POOR CUSTOMER SERVICE AT THIS LOCATION NOW! I have witnessed this myself & WHERE IS THE DARK HAIR LADY! and I'm using AARP (LOL) and I have yet to pay just my AARP payment only with this new manager there is always some hidden fee she makes up to make me pay more. The location talk in front of other customers about other customers, I had to fill one of my rentals $50.00 this is a MESS!

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6:41 pm EDT
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Avis Avis DFW airport and Katy, Texas car condition and Mexico based customer service

Reserved a car to drive from airport in Dallas to be returned to airport in Houston.

Pick up: rejected first car. Mitsubishi old with many dents and scratches. Second car CX-5 seemed ok. During drive it started raining and we realized tires were worn out. The car was unsafe. Avis literally put our lives in danger.

Called customer service. Operator could not help and suggested we drive unsafe car to another location or call a tow truck from some roadside assistance Place. Asked for manager. They confirmed they were in Mexico. Manager started banging on pots and pans until I hung up. Accent was overly strong and could only be on purpose. FYI I have an office in Mexico and speak to them often. The language barrier seemed like it could only be on purpose. I called back still no solution asked for another manager. He had no solution I asked for CEO or VP contact info. They said they did not even know that persons name. Waited out rain at a hotel.

Went to Avis in Katy, Tx no cars available. Went to second location in Katy, Texas. Only cars available were a pick up truck (wife has MS and can not climb into a truck) or a ford escape. Escape had strong smell of Marijuana. Eve /Agent confirmed they had charged last renter for smoking pot in car. So they knew and decided to rent it to us anyway. Then refused to let us have keys back for first car as they confirmed it was unsafe. We drove to San Antonio airport with Windows open to reduce smell. Went to San Antonio airport to trade cars. The young lady who greeted us was awesome and helpful. She was at car returns lining cars up. We explained wife does not walk well. She had us park next to booth. Guy in booth also Awesome and gave us a new car. First girl came back to see if we needed help transferring luggage. Returned car at Houston at end of trip. Good preference in Houston except there was no wheelchair help to get from car drop off to where airport shuttle to terminal is. Not sure what we would have done if my wife could not walk at all. I helped her but it was not easy for her. Guy at shuttle was helpfull and came over to get her on the bus and seated. He must have seen the cain or her trying to walk. Really impressed with him. Overall we lost almost a day of our trip, spent a extra day in hotel, had to put up with pot smell on car and then on us, had near crash due to unsafe car and fully realized that Avis Dallas Airport knowingly put our lives at risk in a effort to dump their junk cars on Houston Avis (knowing we were turning it in in Houston) for all of this we had the pleasure of paying them USD800.00. My advice is use some other car company or don’t tell them that you plan to turn the car in at a different location. Shame on you Avis for risking peoples lives, knowing renting unsafe and unacceptable vehicles, the worst possible customer service via phone in the world, having no accessible plans at your drop off locations having a severe car shortage (excuse used at two of the 5 locations we had to go to) and last but not least for your management being so invisible that your employees do not even know your names all the way to the VP over customer services level. I am embarrassed for you because your team members (except San Antonio and Houston) do not know enough to be embarrassed for themselves.

Claimed loss: $800

Desired outcome: Pay me back what you charged and accept responsibility for putting our lives at risk. Plus for knowingly renting vehicles that are unsafe and unacceptable.

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5:19 pm EDT
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Avis Avis car rental had no oil in it.

I wasted an entire day of my brief vacation due to poor Avis service. Car I rented at Nashville Airport on 10/11/23, GMC Terrain. oil light on 10/12. I stopped, gas station checked, said there was no oil in it! I had driven approx 4.5 hours. They put 2 quarts in, I drove 158 miles. Arrived at friend’s house in Huddleston VA, car sat overnight. Checked next morning, no oil in it again! Wasted all day trying to get Avis to pick up car as I was over one hour away from any Avis. Tow truck brought Toyota Camry, tried to drive it, nails in tire! Very poor Avis service.

Desired outcome: Please refund the over $400 I wasted on two bad Avis cars and two wasted vacation days!

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4:38 pm EDT
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Avis Unauthorized Toll Charge

I rented a car on 9/21/23 to 9/22/23 – 24hrs. One a week later, on 10/1, I was automatically charged for a highway toll charge, $14.52. The charge came from Highway Toll Administration that works with car rental agencies to charge car rental customers toll charges. The receipt gives a date and time for the charge, 9/22/23 at 12:14:15pm. The problem is the car I rented was in a parking lot at the specific time the receipt states I was on the highway. I asked HTA to provide photographic evidence showing the license plate of my rental car at the location of the toll camera at the specific time. Agagin, the rental was in a parking lot from 8:00am to 2:30pm, impossible for the car to be on the highway at 12:14.

Photographic evidence from the HTA would prove one way or another, but they refuse to provide any evidence. Hence this is fraudulent charge.

Desired outcome: As much time and effort I have wasted with this fraudulent charge, I would like a $50 credit toward my next car rental from Avis.

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7:28 pm EDT
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Avis - Avis rent a car

Avis Car Rental 14 Lower Harrison St location Rented a vehicle on October 13, 2023, drop off Hyannis, MA Waited in line 40 mins, 1 overworked employee responsible for cleaning vehicles and checking guests in and out. The KIA I rented was dirty and as I drove away I saw a hazard light on the display. The windshield was filthy and when I tried to clean...

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12:04 pm EDT
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Avis - My personal car damaged by Avis employee

Avis employee at Shenandoah Airport in Virginia (SHD) backed into my parked car on 28 September at approx 2:30 local time while I was away in Europe. I learned of the incident from the Airport Security Officer who called me at 11:30pm (Italy time). No one from Avis contacted me even after I requested the owner of the Avis branch to call me. The insurance...

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6:57 pm EDT
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Avis - Loss prevention, lost & found

9/13/2023 Yes the rental was overdue because it’s close to impossible to make any money through Uber when the cost to rent a car is almost $1400 per month. That’s like leasing a top of the line luxury car through Mercedes or BMW every month ! I want to know where the hell are my belongings that were in the car at the time of the repossession. I’m...

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1:39 pm EDT
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Avis Car had been smoked in and charge for gas

Hello

Reference Avis social media case # 694632. My rental agreement # was [protected] And my name is Gregory Smith.

The car was not very clean and it smelled like it had been smoked in. A block from the airport we stopped to fill the tank . The lot attendant said we would not be charged but on my e recite there was a 52 dollar charge.

regards

Greg

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4:54 pm EDT
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Avis - Avis rent a car Pelham Rd. Methuen Maa

On October 6, 2023 I went to Avis rent a car at the New Bedford MA regional airport to extend my rental contract, but was advised that I had until October 10, 2023 to extend the rental. On October 10, 2023 at approximately 4:35PM I went to the Avis office at Pelham Rd, Methen MA to extend the rental agreement, because I was renting acommodations in New...

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1:12 pm EDT
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Avis credit for early return

I prepaid for a rental from the dates of 09/30-10/07. They charged me $335.15 on my credit card. I picked up my vehicle on Saturday morning at 8:30 on 09/30 just like I was supposed to. I returned my vehicle on Monday 10/02/23 at 2:30 because I no longer needed it ( my car was repaired quicker than anticipated). They still charged me $304.15 for the 2 1/2 days that I had the vehicle. I called customer service just like the woman at the booth told me I needed to do and Geordia in customer service advised me that she was sorry but rates fluctuate and therefor my price I had to pay for the time I had the vehicle was $ 304.15 with a credit of $31.00. That is absolutely ludicrous! I didn't even have the vehicle for a full 3 days and to charge that amount. I will never use Avis Rental car company again if that is they way they are going to treat their customers!

my rental return agreement # is [protected]

Desired outcome: I would like to have a decent amount credit on my credit card not $31.00. I would be willing to pay $50 a day. I think that is fair.

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4:47 am EDT
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Avis - Alleged smoke smell

I have received a letter from AVIS under rental agreement U629232682, which suggests that I returned the car with a smell of smoke. AVIS allege that I and/or my passenger (my wife) smoked whilst renting the vehicle. I can categorically state that I, nor my wife, have ever smoked in our lives, and if necessary, we can obtain medical evidence to support thi...

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9:32 am EDT
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Avis Never ever hire a vehicle from these cowboys

I had the misfortune to hire a car from AVIS at Regina Int. Airport Saskatchewan, Canada on the 3rd of September agreement number [protected] the whole experience was awful so much so that I will never hire a car from AVIS again and furthermore I will advise everyone I know and online never to hire a Vehicle from AVIS going forward, please see list of complaints below.

1. Rude service agent: When approached at the Kiosk desk in Regina after landing the agent was rude and dismissive, I got documents thrown at me and told to sign, my credit card was demanded, he then disappeared for about 20mins with my card.

2. Overcharging 1; Due to an unforeseen change to our schedule we were forced to alter our schedule and leave Regina on Sunday 17th Sept. instead of the original date of Monday the 18th When I asked the agent could he amend the booking to reflect the new dates and reimburse the extra days charge, he refused he cited some vague reference to being unable to amend internet bookings as he's not allowed and its company policy to retain any / all monies taken and he isn't authorized to change bookings etc etc, the message was clear he was keeping the money, this maybe company policy I don't know but it is certainly strange for a customer to be treated in this manner.

3. Overcharging 2 Service agent overcharged my card; Despite all documentation stating that a security charge of 500 dollars would be added to my card at pickup (I was prepared for that to be a mistake as the booking was in euro's and the amount of 500 euro's would be taken), however the service agent loaded 600 euros onto my card (despite your own agreement documentation stating that no more than 500 euro would be taken) which he would not explain and told me "that's the agreement take it or leave it".

4. Service agent refused to walkaround the car; when handing over the keys the service agent stated that "there are no scratches or marks on the car" at which point I became suspicious I asked specifically for him to walkaround the car with me and bring the inspection sheet to which he point blank refused despite other service agents being present, when I finally got to the vehicle and walked around it there were numerous scratches and marks on it (I have the photographs to prove it) , I was then forced to head back to the terminal and bring these to the service agents attention, when I insisted he recorded them on the walkaround sheet he became belligerent and rude and for a time refused, he only relented when a second couple entered the kiosk and stated they had the same issue of scratches and marks on their vehicle after being told the car was issue free, I can only assume that this is an effort to defraud customers of their security deposit, which may or may not be a corporate policy or direction, either way it left a very poor impression of both the agents and AVIS's ethical standards.

5. Dirty Car; as if the above issues weren't bad enough when I opened the door I was met with foulest odor, the inside of the car was filthy and smelled of vomit, the car had clearly not been cleaned prior to rental, I went back to the kiosk in the terminal but low and behold the service agent was nowhere to be found, it is absolutely disgraceful that the customer should have to purchase anti-bacterial wipes and an air freshener just to drive a hire vehicle out of the car-park I was then forced to get the vehicle valeted just to allow my family to sit in it.

6. Non existent customer service: When I rand and sent numerous e-mails of complaint I have been ignored at every level and every hands turn, you obviously have no respect for your customers and view them as merely cattle or cash cows, it has also been a week and my "security deposit" has not yet been released, despite your own website stating that it would be released immediately upon return of the vehicle, I don't expect to ever see that 600 euro again.

The whole experience was disgraceful from pick up to finish I don't expect such behavior from a international company such as yours, it ruined an otherwise pleasant holiday, I cant wait for your response (sarcasm).

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Update by Jason Rao

I had the misfortune to hire a car from you at Regina Int. Airport Saskatchewan, Canada on the 3rd of September agreement number [protected] the whole experience was awful so much so that I will never hire a car from AVIS again and furthermore I will advise everyone I know and online never to hire a Vehicle from AVIS going forward, please see list of complaints below.

1. Rude service agent: When approached at the Kiosk desk in Regina after landing the agent was rude and dismissive, I got documents thrown at me and told to sign, my credit card was demanded, he then disappeared for about 20mins with my card.

2. Overcharging 1; Due to an unforeseen change to our schedule we were forced to alter our schedule and leave Regina on Sunday 17th Sept. instead of the original date of Monday the 18th When I asked the agent could he amend the booking to reflect the new dates and reimburse the extra days charge, he refused he cited some vague reference to being unable to amend internet bookings as he's not allowed and its company policy to retain any / all monies taken and he isn't authorized to change bookings etc etc, the message was clear he was keeping the money, this maybe company policy I don't know but it is certainly strange for a customer to be treated in this manner.

3. Overcharging 2 Service agent overcharged my card; Despite all documentation stating that a security charge of 500 dollars would be added to my card at pickup (I was prepared for that to be a mistake as the booking was in euro's and the amount of 500 euro's would be taken), however the service agent loaded 600 euros onto my card which he would not explain and told me "that's the agreement take it or leave it".

4. Service agent refused to walkaround the car; when handing over the keys the service agent stated that "there are no scratches or marks on the car" at which point I became suspicious I asked specifically for him to walkaround the car with me and bring the inspection sheet to which he point blank refused despite other service agents being present, when I finally got to the vehicle and walked around it there were numerous scratches and marks on it (I have the photographs to prove it) , I was then forced to head back to the terminal and bring these to the service agents attention, when I insisted he recorded them on the walkaround sheet he became belligerent and rude and for a time refused, he only relented when a second couple entered the kiosk and stated they had the same issue of scratches and marks on their vehicle after being told the car was issue free, I can only assume that this is an effort to defraud customers of their security deposit, which may or may not be a corporate policy or direction, either way it left a very poor impression of both the agents and AVIS's ethical standards.

5. Dirty Car; as if the above issues weren't bad enough when I opened the door I was met with foulest odor, the inside of the car was filthy and smelled of vomit, the car had clearly not been cleaned prior to rental, I went back to the kiosk in the terminal but low and behold the service agent was nowhere to be found, it is absolutely disgraceful that the customer should have to purchase anti-bacterial wipes and an air freshener just to drive a hire vehicle out of the car-park I was then forced to get the vehicle valeted just to allow my family to sit in it.

The whole experience was disgraceful from pick up to finish I don't expect such behavior from a international company such as yours, it ruined an otherwise pleasant holiday, I cant wait for your response (sarcasm).

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6:14 pm EDT
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Avis Budget car rental applying fraudulent excess charges

I have just had the most appalling experience of Budget at Catania airport. I have been charged Euros800 for a minor surface scratch that could could easily be polished out. If this wasn't bad enough, I have today received notification that Budget is attempting to charge me a significant additional unauthorised sum of around £600 for “excess” charges that were already expressly included in my BA voucher booking. This is an attempted fraud and I expect it to be treated with the utmost seriousness

Desired outcome: I want an apology an confirmation that this attempt to impose unauthorized charges will be withdrawn

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Avis Customer Reviews Overview

Avis is a well-known car rental company that has been in business for over 70 years. With locations in over 165 countries, Avis has become a popular choice for travelers around the world. Avis has received positive reviews for their customer service, quality of vehicles, and competitive pricing.

Customers have praised Avis for their friendly and helpful staff, who are always willing to go above and beyond to ensure a positive rental experience. Many customers have also noted the high quality of Avis vehicles, which are well-maintained and clean. Avis offers a wide range of vehicles to choose from, including luxury cars, SUVs, and economy cars, making it easy for customers to find the perfect rental for their needs.

In addition to their excellent customer service and vehicle quality, Avis is also known for their competitive pricing. Customers have noted that Avis offers some of the best rates in the industry, making it a great choice for budget-conscious travelers.

Overall, Avis has received overwhelmingly positive reviews from customers who appreciate their commitment to quality and customer service. Whether you're traveling for business or pleasure, Avis is a reliable and trustworthy choice for all your car rental needs.

Avis In-depth Review

Company Overview:

Avis is a well-established car rental company with a rich history dating back several decades. The company was founded in 1946 and has since grown to become one of the leading players in the industry. Avis is known for its commitment to providing excellent customer service and maintaining a strong presence in both domestic and international markets.

Services Offered:

Avis offers a wide range of vehicles for rental, catering to various needs and preferences. Whether you're looking for a compact car for a quick city trip or a spacious SUV for a family vacation, Avis has you covered. In addition to vehicle rentals, Avis also provides a range of additional services such as GPS navigation systems, child seats, and insurance options to ensure a hassle-free and comfortable experience. Keep an eye out for their special offers and promotions, which can provide great value for money.

Pricing and Transparency:

Avis strives to maintain transparency in its pricing and billing practices. Rental rates and fees are clearly communicated, allowing customers to make informed decisions. There are no hidden charges or unexpected costs, ensuring that you won't be caught off guard when it comes time to settle the bill.

Reservation Process:

Making a reservation with Avis is a breeze. Their online booking system is user-friendly and intuitive, making it easy to find and select the perfect vehicle for your needs. Should you require any assistance during the reservation process, Avis provides reliable customer support to address any queries or concerns.

Vehicle Quality and Maintenance:

Avis takes pride in the quality and maintenance of its rental vehicles. The fleet is regularly inspected and undergoes thorough safety checks to ensure that you're getting a reliable and well-maintained vehicle. The rental vehicles are kept in excellent condition and are always clean and ready for your journey.

Customer Service:

Avis is known for its exceptional customer service. The customer support team is responsive and professional, always ready to assist you with any questions or issues you may have. They provide valuable assistance during the pick-up and drop-off process, ensuring a smooth and efficient experience. In the rare event of a complaint or issue, Avis handles it promptly and strives to find a satisfactory resolution.

Locations and Accessibility:

Avis has a wide network of rental locations, making it convenient for customers to pick up and drop off their vehicles. These locations are strategically placed near airports, hotels, and popular destinations, ensuring easy access for travelers. Avis also prioritizes accessibility for customers with disabilities, providing facilities and support to accommodate their needs.

Loyalty Programs and Rewards:

Avis offers a range of benefits and perks to its loyal customers through its loyalty programs. Membership programs and tiers allow customers to earn and redeem rewards, making each rental experience even more rewarding. The process of earning and redeeming rewards is straightforward and hassle-free.

Reviews and Ratings:

Avis consistently receives high customer satisfaction ratings, reflecting the quality of its services. Previous customers have provided positive feedback, praising Avis for its reliability, professionalism, and overall experience. Avis stands out among its competitors in the industry, setting a high standard for car rental services.

Sustainability and Corporate Social Responsibility:

Avis is committed to sustainability and corporate social responsibility. The company actively engages in environmental initiatives and practices, aiming to reduce its carbon footprint. Avis also demonstrates its commitment to the community through philanthropic efforts and community involvement.

Mobile App and Technology:

Avis offers a user-friendly mobile app that enhances the rental experience. The app is packed with features and functionality, allowing customers to easily manage their reservations, access important information, and even integrate with other travel-related services. The interface is intuitive and navigation is seamless, making it a convenient tool for travelers.

Security and Privacy:

Avis prioritizes the security and privacy of its customers. Personal information is protected and secure payment options are available, giving you peace of mind when making transactions. Safety measures for rental vehicles are also in place, ensuring that you can enjoy your journey with confidence.

Additional Considerations:

Avis is available internationally, making it a reliable choice for travelers across the globe. They accept a variety of payment methods, providing flexibility and convenience. A standout feature of Avis is their commitment to innovation, constantly striving to enhance the rental experience through technological advancements.

Conclusion:

Avis is a trusted and reputable car rental company that consistently delivers excellent service. With a wide range of vehicles, transparent pricing, and exceptional customer support, Avis ensures a smooth and enjoyable rental experience. Their commitment to sustainability and corporate social responsibility further sets them apart from the competition. Whether you're a frequent traveler or planning a one-time trip, Avis is highly recommended for all your car rental needs.

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Contact Avis customer service

Phone numbers

1800 352 7900 1800 288 8888 More phone numbers

Website

avis.com

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