AutoZone
reviews and complaints

I ran into a rep named Cam at this store. Normally you do not run into helpful people at these places. I'm not saying women don't know about cars, i'm just saying this woman doesn't know about cars. A light came on in my car and as you know i googled it. It told me the throttle body was the issue and when i went to get that part it was super expensive. Now in my past experiences when you go to these places and say you need a part they just sell it to you no questions asked. Well Cam was not that rep, he questioned me about this part and then said he is taking the computer out to my car to check it out. Come to find out it was a misfire and a lot cheaper then what i went in there to purchase. I want to say going the extra mile meant alot to me this day. HUG SHOUT OUT TO CAM AT STORE 1074 FOR GOING ABOVE AND BEYOND! He gets 5 stars...

Juan who is the store manager of the store on Florence and Normandie is a great person... he was very helpful... I treated kindly... I just appreciate the fact that he was so helpful and that I knew nothing about cars... he came out he helped me and was very patient... he told me what I needed and came out and installed...
Stores could takes lessons from Juan and his staff when it comes to customer service... need more staff like this man and if they did customer... I choose Auto Zone because of Juan and the professionalism I received from him... in closing Juan make my experience to this store GREAT... thank u for a rewarding experience... I will continue to patronize Auto Zone on Florence and Normandy where Juan works...
Thanks again...

I choose to go to AutoZone Zone and at that store because Juan and his staff are very very professional kind and helpful

First, I would like to say I went to advance auto. I walked in ask them if they could get me the size of the nut for my CV joint. They laughed and told me no there's no way of looking that up. I left mad I went to AutoZone, which is right up the street on Jefferson Avenue and walked in AutoZone gentleman by the name of Matt asked me if there is something that he could help me with. I told him that you probably can't, but I'm gonna ask you anyhow is there anyway you can tell me the size of the nut for my CV joint he went straight to his computer punched in my year and make of my car and then he gave me exactly what I wanted i was going to buy the socket but before he would let me do that he even went and got the nut off the shelf and made sure that i was buying the right socket for the job. So I'd like to say thank you to AutoZone for being there when I needed you and thank you matt for taking your time and listening to my question before telling me you can't help me

Elizabeth Campbell is the definition of the word manager which was made evident in her managing to get me out of the dilemma I was encountering today, She found the warranty on the battery when I did not have a receipt or remember my phone number. I had been to two other stores and they had been unable to resolve the problem because I did not remember the phone number that I had at the time that I made the purchase. Elizabeth Campbell went on the computer and every number that I had used popped up on the screen. On seeing the numbers I pointed out the one it was likely to be. When this number was examined 13 warranties popped up among which was the warranty on the battery. I was satisfied with being able to swap the burned out battery for the new one but Elizabeth did not stop there. She then merged all of the phone numbers to the one I am currently using. I thanked her I told her that I would give her this commendation tonight before she got off Tuesday Sep 12,2023 10:14 PM

Dwight Jimerson

I feel bad for I didn't get the gentleman's name even though I know he said it. I was having extremely rough morning everything was going wrong as well as just lost my husband Recently and my mom isnt doing well! Went to start my car to take my mom to a apt and it didn't start and had to have it jumped to get started. I ended up kept my car running took my mom to an appointment and took it to AutoZone on peach st here in Erie pa! I was trying to hold it together while telling him what I needed to buy but was unable to hold my self together.I lost it and Blurted out that I was sorry for being emotional and he said everyone looses it sometimes. I told him how I'm trying to hold it together for my babies and my mom and that I couldn't even find the hood lid to open it this morning. I just needed my husband who is no longer with me. He gave me a hug, listening ear without judging and my car was all good to go! Thank you! I hope your employee is paid well or they get a pay raise! You could never ask for a Better employee than the ones I met today.

After having a totally frustrating interaction with an automobile dealership I went to Auto Zone in Lorton, VA for assistance. I have never in many many years of owning and purchasing automobiles and parts have I experienced such kindness, politeness, knowledge and help that I experienced in this store. All of the employees were so helpful I felt as though they were family and that I had known them for years. This was such a refreshing experience! I would not hesitate to recommend this store to anyone needing help with regard their automotive needs. There was one person in particular 'Neal' who went far and beyond the call of duty to not only put me at ease but to resolve my problem. He was extremely supportive, refreshing and calming. His knowledge of the problem and what needed to be done to resolve it was amazing. When I left the store I felt relieved that my automobile issue had been fully resolved and that the part had been installed properly by 'Neal'. I must add that Auto Zone is not only Blessed but Fortunate to have such a High Quality Employee. Thank You to All employees at Lorton Auto Zone who made me feel as though I had known them for years, to Neal and Auto Zone for being there.

Amazing staff
I don't do reviews! But in this case, I just had to. I got up this morning and my battery was dead. I jumpstarted it and went directly to AutoZone because online it stated that you could buy your battery there and they would install it for no additional charge. Well, they not only installed it, they provided me with a free battery terminal since the one that was on my vehicle was completely eaten away by acid. At no point did they ever make me feel that I was taking up their time. Kayden and Ronnie are great examples of what an employee is all about. They were very kind and understanding to my financial situation and they both spent their time fixing my vehicle. They also gave me helpful advice on how to avoid a buildup of corrosion on my battery again. Cayden suggested that I purchase for just a few dollars, something that would go on my battery to help prevent the corrosion. I have decided that if there are any other automotive needs that they can assist with, I will be taking my vehicle to this store only in the future. If anybody wants to know, the store is located on Roberta Way in Sparks. Believe me when I tell you, you will not be disappointed in being provided excellent service. Thank you both, Cayden and Ronnie.

The AutoZone staff are not mechanics. They can only offer assistance and courtesy for those who don't know how to turn a nut on a bolt. Also for those that don't know what they drive but, expect the AutoZone staff to know. Most Customers are not considerate of the employees and they want to make their own polices and they get violent when they don't get what they want. AutoZone is not any different than other retail store. The difference is that other retailers have officers that can arrest aggressive customers that attack defenseless employees verbally because they feel that as customers they entitle themselves as customers always being right and give themselves the right to mistreat others. Customers go in to AutoZone because they don't want to go to real mechanics. They charge top dollar! Customers all want savings for repairs. However it does not give them the right to mistreat people even if they are old. AutoZone is a good place to work. Employees take alot of abuse from customers, they also have families to feed and bills to pay like any other American. They are there to serve not to be abused. Be kind people, so you can get treated with the Same Kindness. Do not wear out the employees or they will seek other less aggressive environments jobs. The lines lines will get longer and more time consuming when employees quit the job.
Thanks for shopping at AutoZone where most AutoZone parts are guaranteed.

I went there for a battery, two large men were very rude. They didn't have my type of battery, then, they complained that they don't give jumps(because my battery was dead and needed a jump). Even if something is policy, there's is a right and a wrong way to treat customers. I am a Native American black woman the reps were older Latino men,, not sure if racism was a factor. I am a veteran, and I've never experienced such rudeness. Corporate needs to shut this location down. I will never return to auto zone, especially on New Braunfels Ave in San Antonio. Go elsewhere people, especially if you're a veteran. Worst attitudes ever. If the manager doesn't want to work and treat all customers with respect, he needs to Quit! Went 9-12-23.

I'm Eman Alshakh, a stage four cancer patient who purchased with my son a starter for my Honda Odyssey car on 07/03 early in the morning from 9501 Northern Blvd, Jackson Heights, NY 11372 Autozone location. The starter cost me over $300 for the mechanic fee, yet after the job that was for $150 was done my car didn't start at all and became worst. I was told to return the item because the starter was defective, by multiple mechanics. As such I went and spoke with one of the managers to request a refund for the defective starter, I went to the nearest Autozone at the time which was located at 3050 77th Street East Elmhurst, NY 11370, and spoke to the assistant manager Helen, an amiable young lady whom would help me refund the starter and purchase a functioning one and that Autozone's insurance would cover the mechanic fee for the starter's removal that was $180. However, she told me that I must go to manager Singh at the original location, as to be recompensated for the mechanic fee of the defective starter. On 07/06 I was greeted by manager Singh's appalling attitude, as he started yelling at me with a nasty tone and didn't attempt to de-escalate the situation in any way. Manager Singh was very unscrupulous and patronizing throughout the whole interaction he wouldn't provide me with a refund, even though I provided him with the receipt for the mechanic as he told me that the $150 mechanic fee wouldn't be covered because I didn't have a receipt and stated that their insurance policy would pay for it. I have been in this crisis for 3 days in the scorching sun, I was feeling very fatigued and frustrated throughout my interaction with manager Singh and wanted to call the ambulance and police yet manager Singh kept yelling at me. To this date I have not received a call from the insurance and whenever I call manager Singh's Autozone located at 9501 Northern Blvd, Jackson Heights, NY 11372. They either hang up on my face or keep me on hold, I would like to state that the staff and manager Singh at this location are very unprofessional, dishonest, and condescending. I implore Autozone executives to revise their nomination of manager Singh to a district manager, as his attitude and mannerism are very unbecoming of a manager at Autozone, and if he was promoted to a district manager it would be disastrous for a reputable company such as Autozone.

On June 24, 2018, I went to Autozone at 8495 Fondren Rd Houston, TX to buy some spark plugs and oil for my truck. The store manager, Freddie, sold me the wrong spark plugs and told me to gap them incorrectly. This resulted in my engine being damaged. I was so frustrated and disappointed with the service I received from the store manager. I contacted the district manager, Chris, but she wasn't much help. I was so upset and didn't know what to do.

Fortunately, Jerry Carrier, the regional manager for Houston, contacted me and said he would like to work on making this right. I was relieved and grateful that someone was finally taking responsibility for the mistake. Recently, I contacted him to get their decision whether or not they were going to reimburse me for the money I was out due to the manager's mistake. I was informed that Jerry Carrier would be happy to have a mechanic call me and discuss the matter or he himself would be happy to come to my house and talk about the matter. But they were not going to accept fault even though the store manager sold the wrong spark plugs and told me to gap them wrong.

Jerry Carrier got upset when I said that Autozone should do the right thing and reimburse me for the unnecessary expenses incurred. He told me the claim was denied, he was cutting all communication and blocking my email address. He also called me a liar and told me I didn't know what I was talking about. I was so hurt and disappointed that they were treating me like this. I informed him that I had a couple of mechanics that stated this was a direct result of being sold the wrong spark plugs. The spark plugs that were sold to me were meant for newer vehicles not older vehicles like mine.

I have been treated with disrespect, nastiness, rudeness, and treated like I did something wrong instead of Autozone taking responsibility and making things right. I'm just trying to make sure something like this doesn't happen to anyone else. I hope that Autozone will take responsibility for their mistake and reimburse me for the unnecessary expenses incurred. I would also like to see them train their staff better so that this kind of mistake doesn't happen again.

I went to Autozone in Pearl, MS on August 05, 2021 to have my battery checked. The lady at the counter told me that my battery was bad, so I decided to purchase a new one. She asked me if I wanted them to install it, and I said yes. A young man came outside and installed the battery for me. However, as soon as he hooked it up, my car started acting crazy. The horn was blowing, the wipers were going on, and the key was in my hand. I was freaked out! The young man unhooked the battery, and the car stopped. He hooked it up again, and it started doing the same thing. I decided to google how to install the battery, and I realized that he had hooked it up backwards! He switched it around, and the car started up. I drove 3.2 miles to my house, and everything seemed fine.

The next morning, I went to work, which was 9.1 miles away. However, my air conditioner quit blowing, and the battery light came on. I took my car back to Autozone and told them what was happening. They said that it had to be my alternator. They checked it, and sure enough, it was the alternator. I paid $500 for a new one and labor. However, my car was still doing the same thing. I was frustrated and didn't know what to do.

I decided to take my car to a mechanic, and he told me that the battery had been installed backwards, which had blown the main fuse in my car. This caused the diodes to fail, which resulted in damage to my alternator. I was shocked! I had spent $831 in total to fix my car, and it was all because of a mistake that had been made at Autozone.

I contacted Autozone and told them what had happened. They paid me $331 of the $831 that I had spent, but they refused to give me the additional $500. I was not at fault for this, and I had been without my car for 11 days because of this issue. I gave them over a month to make it right, but they still haven't done anything.

I think that Autozone needs to do the right thing and give me the additional $500. I understand that mistakes happen, but they need to take responsibility for their actions. I was lucky that the mistake didn't cause more damage than it did, but it still cost me a lot of money and time. I hope that Autozone will do the right thing and make things right.

I've been a loyal customer of AutoZone for years now. Although I've had a few hiccups with them, I never expected much since I used to work in an auto parts store myself. However, I do believe that a big company like AutoZone should have a customer-friendly approach that shows appreciation for their patrons.

Usually, I get my car parts and other necessities from my local AutoZone store. But, when I was looking for a specific item that wasn't available in-store, I had to resort to their website. I decided to order from them because they promised to deliver the items faster than any other place.

After a few days, I received a call from AutoZone's customer service team, asking me to confirm my recent order. I was caught off guard as I was working and wasn't near a computer. But, I agreed to answer their questions, thinking it wouldn't be too difficult. However, most of the questions required me to have the order number from the purchase invoice, which I didn't have at the time. Despite explaining my situation, they canceled my order, stating that I didn't answer their questions correctly. They told me that if I still wanted the items, I would have to reorder them online and wait even longer for delivery.

I was disappointed with their treatment of me as a customer. It was a frustrating experience, and I felt like they didn't value my business. I decided to look for the same items on another website that had an A and a Z in their name. To my surprise, I found the items I needed and received them two days earlier than what AutoZone had promised.

When I received the cancellation notice in my email, it read, "We have cancelled your order either at your request or because the product requested is out-of-stock at our fulfillment center and we are unable to source the product directly from the supplier." This kind of treatment is unacceptable, and I don't think I'll be using their website again. Instead, I'll probably go to other auto parts stores like O or others.

Overall, I think AutoZone needs to improve their customer service and make their website more user-friendly. They should value their customers and make sure that they have a positive experience when shopping with them.

I had to replace the tail light assembly on my Honda van, and boy was it a doozy! I'm a painting contractor, not an electrical mechanic, so I needed some help from the experts. I went to AutoZone to get everything I needed, and boy was that an experience!

The associate who helped me at first was a bit of a dud. He sold me an extra set of brake lights that I didn't need, and the turn signal lights he gave me were the wrong color! I needed amber lights because the lens is clear, but he gave me white lights instead. He also sold me an extra packet of light bulb grease for the sockets, which I didn't even use the entire first one. What a waste of time!

I had to go back to the store with my tools and a different associate helped me out. He actually looked at my vehicle himself and knew exactly what I needed. He got me the right bulbs and helped me return the extra brake light bulbs and packet of grease. He was a lifesaver!

But then, the original associate who sold me the wrong bulbs and wasted my time tried to charge me for the amber bulbs again, even though I had already paid for them. When I pointed out that they were white in color, he got a bit snippy with me and said to 'Have a nice day'. Well, let me tell you, his tone and voice inflection were not fooling anyone! I'm not some hick just off the farm, I know when someone is being phony with me.

All in all, what should have been a 30 minute project turned into over an hour because of that first associate. It's a good thing the second associate was a help and didn't waste my time. I gave AutoZone two stars instead of one because of him. But let me tell you, there are plenty of other places to get parts for my vehicle than to ever deal with garbage like this again. These days, good customer service is what keeps businesses afloat, and bad service breaks businesses. Good prices don't mean much without it.

AutoZone is a great place to go for all your car needs, but sometimes the counter people at the store don't know much about cars. They just assume or Google most items, and none of them are mechanically inclined. However, I recently met a fellow named Richard Gonzalez who blew my mind with his knowledge. I overheard him speaking to a few customers and was impressed with how much he knew. I asked him a question about my 350 small block, and he explained the difference between the 350 and 383 cylinders. He even wrote me a list of items that I needed to convert my 350 to a 383 stroker motor.

I'm not really familiar with any kind of stroke motors, but I am building a sand drag, and I was given a 350 small block. Therefore, I came to AutoZone to get professional help. Mr. Gonzalez was so knowledgeable and professional that I will continue to shop at AutoZone. I will be looking for him to help me with my issues. Thank you for hiring such a great guy, AutoZone.

At that Spanish-speaking store, I look forward to coming into AutoZone and looking for Mister Gonzales for his expert advice. I will even send my wife a few times to come in and ask questions about my 1971 Mach 1 351 Cleveland motor. People always get my wife the low-grade gaskets, so as she brings home all these gaskets, I'm like, "What do they sell you? Who do you speak to?" Anyways, I just want to thank AutoZone for hiring such a fine gentleman. He was very respectful and greeted me at the door and at the computer. He even reached out and shook my hand and said, "How are you doing today, sir?" That was a first for me. Nobody's ever done that. I just want to acknowledge him for his great customer service. I am a satisfied customer and will be back to talk to him. Thanks, AutoZone, for making my experience very great.

I recently visited AutoZone to purchase some new wiper blades for my car. When I arrived, there were only two employees up front by the registers, but they didn't acknowledge my presence for a good five minutes. Finally, one of them asked what I needed, and I asked if they could help me find some wipers and what they would recommend. The employee pointed to where they were and said they only had two types to choose from. However, when I looked online, I saw that there were 17 different types that would fit my car. When I asked about this, the employee said that was all he could do.

I then asked if there was someone who could put the wipers on for me, as I had no idea how to do it myself. The employee said there was, so I picked out the blades and went to pay. I was shocked when I saw the price - $65 with no warranty! I paid and stepped aside, waiting for someone to help me put the wipers on. However, I waited and waited, and no one came to assist me. I finally asked again if there was anyone who could help, and the same unfriendly employee said it would be a minute and started helping someone else.

Finally, another employee came up front and said he could put the wipers on. However, he informed me that it was his first time doing so. The next day, when I was driving to work in the snow and freezing cold, one of the wipers flew off while I was using it. I had to stop in the street, in the dark and cold, to try to figure out how to put the wipers on myself so I could see on my way to work. I was glad I wasn't on the highway, or I might have lost my $65 investment.

When I returned to AutoZone on another day to inform them that the wipers had been put on incorrectly, the same rude employee told me that there was no way they were put on wrong and accused me of doing it myself. I asked for a replacement, as the wiper had been damaged when it fell off due to the incorrect installation. The employee argued and blamed me for the issue, even going so far as to call me a liar when I told him my last set of wipers had lasted over five years. Finally, he agreed to change the wiper out.

When I got home, I called the regional office to submit a complaint. The lady who answered said she would have someone call me back to get the details, but no one ever did. It seems that the whole operation doesn't care about its customers. I was very unhappy with my experience at AutoZone and will be going to O'Reilly's, Firestone, or Midas in the future, as they all seem much more helpful.

So, I recently ordered some brake pads and rotors for my car from AutoZone's website. I was pretty excited to get them because I had a long road trip coming up and I wanted to make sure my car was in tip-top shape. I ordered them over the weekend and paid for two-day shipping so I could get them in time. The website said they would arrive on Tuesday.

Tuesday came around and I was eagerly waiting for my package to arrive. But, to my disappointment, it hadn't even shipped yet. I was pretty frustrated, so I decided to call customer service to see what was going on. The person on the other end of the line told me that the item was coming directly from a vendor and it was delayed. They said it might be delivered next week, but that was just an estimate. I was pretty upset because I needed the parts for my trip, so I asked if I could cancel the order and get a refund. The website specifically said that I wouldn't be charged until the item shipped, but I was charged the same day I ordered it, so I assumed it was processed immediately.

To my surprise, I was told that I couldn't cancel the order because it was coming from the vendor directly. They informed me that when it comes directly from the vendor, the customer is charged immediately. They also told me that all of this information was on the order page. If it was, it was in tiny print that was not readable. I was pretty frustrated at this point, so I asked to speak to a supervisor. The person put me on hold and didn't bring the supervisor, but conveyed that they told him they would try and get ahold of the vendor to cancel the order, but that wasn't guaranteed and it may take 24-48 hours.

Overall, nothing was solved. I didn't have my products, and I didn't have my money. I was pretty upset and decided to contact my bank for further assistance since AutoZone was incapable of helping me. I don't understand why they don't make it more visible that there are different rules when things are coming from a vendor. They should also make it more visible when an order is not coming from AutoZone directly. If I wanted to order from a vendor, I would have ordered through them. I ordered on AutoZone's website, and it should be safe to assume that orders come from their warehouse. If that is not the case, or they do not have the item in stock, it should be listed as being on backorder rather than arriving in two days.

When you are dealing with a well-known and reputable company, I would think that there would be better measures to assure that orders are met in a timely manner and communication is made if there is a delay or an exception. Even when a delivery date is "estimated," that still generally means that the delivery will be made within a day or two of that date.

I will definitely be finding other auto stores, as they are a dime a dozen, and will be making sure that people know not to come here. I'm not sure how this company is staying in business when they are putting false information on their website and their customer service is trash and less than helpful. It's pretty disappointing, to be honest.

I had a really bad experience with AutoZone recently. I needed to get my brakes replaced and went to a shop on Main Street in Matteson, Illinois. The guy who worked there, Derrick, said he could do the job for $400. He told me he would buy the brakes and rotors under his business license and that I would get a lifetime warranty for the pads and a two-year warranty for the rotors. I asked him if AutoZone would honor the warranty if it wasn't in my name and he said a number on the receipt associated with his business would allow me to access the warranty with or without him.

After the brake job was done, I went to AutoZone to confirm what Derrick told me was true. The store manager, Amanda, told me they didn't have a business account under the name listed on the invoice. But I heard Amanda talking to Derrick on the phone when he ordered the parts. They sounded really familiar with each other, so I know she knew who he was. She also said he might not have even bought the parts at that store. But I knew he did because I was in the car with him. Before I left the store, I asked Amanda if there was anything she could do to get the warranty in my name. She said there was nothing she could do.

I picked up Derrick and took him back to AutoZone. When we got there, one of the employees was outside smoking. They didn't talk, but they both went inside and went straight to the cash register. Derrick explained the situation to the employee and asked him to confirm that I could use the warranty without him being there. The employee said no. After a lot of arguing, the employee said he could do a return and re-sell the items under my name. When he did the return, I found out the purchase was made under "Car King Auto" and not "Destiny Auto & Battery". I was given $244.18, but I gave Derrick $310.00 to pay for the brakes and rotors because he said it would cost $309.00. No one could explain why I was only given $244.18 instead of $310.00.

The manager never helped or advised on the return, which I thought was strange since she said there was nothing she could do to get the warranty in my name. I didn't get an explanation for why I was given less money than I paid, and I ended up paying an extra $108.97.

When I paid, the employee asked if I wanted a paper receipt or both email and paper receipt. He asked if my name was spelled correctly, and I said no. He canceled the email receipt and gave me a printed one. I asked if I would still get an email receipt, and he said no because he messed up my name and didn't know how to fix it. I demanded an email receipt, and it took over 45 minutes to get one that still wasn't right.

I don't know what happened, but I think the AutoZone staff was working with Derrick to take advantage of me. I won't trust AutoZone again. This happened at the AutoZone in Richton Park, Illinois.

AutoZone is a popular auto parts store that has been around for many years. I recently had an experience at one of their stores that left me feeling very uncomfortable. On August 17th, 2022, I was called a derogatory name by a fellow employee in front of customers and another manager. Despite speaking to the employee and reporting the incident to the store manager, the situation continued and created a hostile work environment.

In addition to this incident, I also had to deal with personal matters being brought into the workplace by another manager. This manager would show me pictures of guns and drugs on her phone and talk about her ex-boyfriend being crazy. This made me feel very uncomfortable and I asked her to stop, but she continued to bring it up.

Things came to a head on September 9th, 2022, when I filed a complaint with corporate about the situation. After this, the manager who had been showing me inappropriate pictures began micromanaging me and making me feel uncomfortable at work. Despite reporting this to the store manager, nothing was done.

Eventually, I was told that I would be transferred to another store temporarily while the situation was investigated. However, I was also told that I would have to take a demotion if I wanted to transfer. When I explained that I couldn't travel that far due to a recent motorcycle accident, I was told that they would get back to me, but I never heard anything.

After months of attempting to communicate with the company and understand my position, I was left feeling ignored and ghosted. It became clear to me that I was no longer employed by AutoZone due to their lack of response to my messages and calls.

Overall, my experience with AutoZone was very negative and left me feeling uncomfortable and unsupported. I hope that the company takes steps to address these issues and create a safer and more respectful work environment for all employees.

I used to work at Auto Zone, a popular auto parts store that you can find all over the United States. I was a low level manager for a while in Raleigh, North Carolina. While some people seem to be happy with their experiences at Auto Zone, I've seen a lot of negative reviews online and I thought I could give a different perspective from someone who worked there.

One of the biggest complaints I've seen is that the employees don't know much about cars. This is definitely true. Auto Zone is a business, and like any business, their main goal is to make money. They want employees who can help them do that, and sometimes that means hiring people who speak Spanish so they can help customers who don't speak English. Unfortunately, this often means that the employees don't know much about cars. There's even an unwritten motto behind the counter: "We are salesmen, not mechanics."

I agree with the complaints about this. Auto Zone is supposed to be a place where you can get reliable information about cars, but many of the employees don't know much about engines. They do try to educate their employees through computerized presentations and tests, but often the training is interrupted because the employee needs to help customers up front. And even when they do get trained, they often forget what they learned.

Another complaint I've seen is about the quality of Auto Zone's parts. Duralast is their in-house brand, and I personally have some Duralast parts in my car right now that I'm happy with. But no retailer can have a 100% success rate with their parts. And if you do have a problem with a part, don't expect to get a labor claim for it. Labor claims are only for commercial clients, not walk-in customers.

Some people have also complained about how long it takes to get certain parts. This is usually because the part is coming from a vendor and not from an Auto Zone warehouse. The ETA that they quote you when you buy the part is actually a FedEx estimate, and Auto Zone has nothing to do with it. So if there's a delay in shipping, it's not really Auto Zone's fault.

Long lines are also a common complaint. Most stores are only manned by two people at a given time, and if one person gets sick and calls out, the whole system can come down. The shifts are so shorthanded that there's often no time to answer the phone or deal with theft. And speaking of the phone, corporate management has created a strict script for employees to follow when answering calls. They even have district managers call stores pretending to be customers to grade the store based on the call. The importance of the phone has become so great that some employees give fake names over the phone to make it harder to reprimand them if they don't follow the script exactly.

If you have a complaint about Auto Zone, there are a few options. You can go online or call the customer service number on your receipt. You can also call the store manager, whose phone number is usually on a sign outside the store. If you're not getting results, you can try calling the district manager or the regional manager, but they may not be very responsive.

Finally, if you really want to make Auto Zone mad, you can walk into the store and buy a soda. Auto Zone tracks their growth using manipulated numbers, and one of those numbers is "average ticket." This tracks how much the average customer spends, and if the total money isn't up to the right projections, the executives distract shareholders by saying that "the average customer is spending twenty percent more than they were last year." Buying a cheap item like a soda can really mess with their numbers.

Overall, I have mixed feelings about Auto Zone. While I think they could do a better job of educating their employees and dealing with customer complaints, I also understand that they're a business and their main goal is to make money. If you do have a problem with Auto Zone, there are ways to address it, but don't expect a labor claim for a defective part or a quick response from the district or regional manager.

On 8/17/2022 (Geraldine Zamora) a fellow AutoZone employee at store 5594 off of Marysville Boulevard in Sacramento, CA. Mr. Zamora called me a ni***r in spanish in front of multiple customers and a fellow manager (Crystil Linzsey). Mr. Zamora would continue to call me a ni***r each time he would see me even after I spoke to him explaining that to him that is not my name. The following day, I reported the situation to the store manager (Gregory Williams-Bivens). Since then, Mr. Zamora continued to work and created a hostile work environment until he chose to leave. There was not anything done, and the situation continued.

On 7/14/2022 (Crystil Linzsey) a fellow manager came to me while I was at lunch and asked me for my opinion on a personal matter. She asked me "how do you tell a guy that you don't want to be with them anymore because you found someone else"? I told her that it is not my place to give her counseling and the only thing I will say is just do not lead him on to believe in something that is not true. Three days later (Crystil Linzsey) came to work, I was in the back of the store she started speaking to me about how her ex-boyfriend (Anthony) is being crazy, and she is afraid. I explained to her at that point in time I did not want to be involved but she continued to explain to me ingrate detail of what was taking place. Over the next several months (Crystil Linzsey) showed me pictures on her phone of "ghost guns" and pictures of drugs. Gregory Williams-Bivens has also acknowledged that he has also seen those pictures from Crystil Linzsey phone. She would explain to me that this is the life of her ex-boyfriend (Anthony). I told her I do not care, and that crap needs to be left out of the workplace.

Around 8/17/2022 (Crystal Linzsey) calls me at 11PM at night to tell me that her gun was stolen by her (ex-Anthony). I never gave Crystil my phone number and I don't know how she got it, but she wanted to know what she should do so I told her she should call the cops and report it. The next several days at work she would talk about how her ex-boyfriend is that type that would shoot up the store and I told her she needs to stop. Around this time everyone in the store is on edge. We then find out that Crystil and Kevin are dating, and all this crap is because Anthony is mad, and Kevin does not want to be seen as a punk. For a while it got to the point people were coming to the store looking for Kevin with intent to fight him.

On 9/9/2022 I went to work and as I clocked in, I was on the phone with my girlfriend, at that moment Crystil and Kevin started talking to me and I told them enough is enough. I told them that if they do not stop that I was going to report it too corporate. Kevin then tells me that I am Whitewashed, and that is some white people $#*!, and that's why white people get wiped out because they put their nose in other people's business. This whole time Crystil is backing what Kevin is saying adding that if I go to corporate, they cannot guarantee my safety as well as Sarah's safety. Kevin then adds that it is easy to find people because of the internet, Facebook, Instagram, etc. At lunch time when I got home Sarah was crying in fear because of Kevins threats and she was on the phone with corporate filing a complaint and I did the same.

Every day after I filed my complaint with corporate on 9/9/2022, Crystal stands over me when I am working, she micromanages my every move and it is to the point I do not feel comfortable, and I have asked her to stop! Even told Gregory Williams- Bivens the store manager and his response is that she is not breaking any laws.

Before I filed any complaint, Gregory Williams- Bivens told me I would be looked at for a position as store manager soon. On 9/23/2022 I was told by Gregory William-Bivens that if the district manager called and asked if I were ready, he would say that I am not ready.

I have filed a complaint again because nothing was done. On 9/24/2022, The district manager over the phone asked me if HR called and I told him no. He went on to ask me yes and no question, making me feel as if this was my fault. He called me a liar telling me that I did not try to call him when I did.

I do not feel safe at the store I work at and I feal like I will be retaliated against if I move or stay. It seems like they just want to sweep this under the rug. I have already been told that If I leave, I will be demoted.

On Tuesday, September 27,2022, at 7:21AM, I James Bibb received a text message from Mr. Isaac Chavez the Human Resource Manager for AutoZone explaining to me that he would like to meet with me to further discuss the incident's that took place at store 5594 located at 3121 Marysville Boulevard, Sacramento, CA ***. Mr. Isaac further states that he would like to meet at store 5603 at 1:30 PM located at 3455 Watt Ave., Sacramento, CA *** to discuss and to create a documented complaint about the events that took place at store 5594.

I did arrive as expected at 1:30 PM to meet with Mr. Isaac Chavez where we did discuss the events at store 5594. At the end I requested a copy of the complaint for my records and Mr. Isaac Chavez explain to me that that complaint although I signed it his property of AutoZone and that he would not be able to provide me a copy. Mr. Isaac asked if I filed any complaints with any agencies outside of AutoZone. I told him I filed a complaint with the California Equal Housing and Employment Commission about two weeks before our meeting and his demeanor changed.

At the conclusion of our meeting Mr. Isaac told me I would be transferred only temporarily until their investigation of the situation and allegations was completed. He told me I would have to speak with the district manager, Mr. Jose!

When I contacted Mr. Jose, he said they can transfer me, but I would have to take a demotion in which I told him I would not accept. Mr. Jose further told me that I can transfer to store 5587 which is in Auburn or 4824 located in Roseville to include store 5546 located in Rocklin, all the stores are at least 20 miles away in one direction.

I James Bibb informed Mr. Jose that I cannot travel that far because of a motorcycle accident that I was in less than a year to date, and that I have been out of a wheelchair for just over a month and a half. Mr. Jose informed me that he will get back to me, which I have yet to hear from him and or Mr. Isaac the Human Resurce Manager.

On October 3,2022, at 4:57PM Mr. Walter the store manager at store 5603 located off Watt Ave, and Whitney sent me a text message informing me that I have foundations class at the hub store on Wednesday at 8 AM and that all I needed was my employee ID number, he informs me that I will be going to their store until further notice. I sent a response text to Mr. Walter asking him what day I am supposed to start working at store 5603 and if I can get the address for the hub store in which I never received a response.

Over the past three months, I have sent multiple text messages but mostly made phone calls to phone number ***215, which was provided by Isaac Chavez, Human Resurce Manager for AutoZone. Although all my attempts to communicate and understand my position and my employment with AutoZone, they have chosen to shut me out and ghost me.

It is clear as of today that I am no longer employed by AutoZone because of their zero response to my messages and/or calls. Because of their actions I have been forced to assume that my employment was terminated without verbal or written notification.

On Oct 4,2022, I sent a text message to Mr. Isaac and Mr. Walter explaining to them both that when I was on the phone with Mr. Jose the District Manager, he was extremely rude and unprofessional to me, making me feel as if this situation was my fault because I filed a complaint with Corporate. I also stated that I would have to resign my position with AutoZone if this hostility continued. In the text I sent, it did not send correctly.

I then received a call from Mr. Isaac, and I remembered explaining to him that I do not feel comfortable. I remember telling him that I am not quitting and that I need my start date at store 5603. Mr. Isaac wanted me to come in at 9am to speak more but he cancelled.

On Jan 24,2023, I was talking to Mr. Walter, and he told me that I resigned, and I explained that I did not and that I spoke to Mr. Isaac and cleared it up back on Oct 4,2022, regarding the incorrect text I sent. I have not heard anything from AutoZone about my employment. I have sent text messages and made calls to Mr. Isaac over the past several months to not receive a response back. I have been ghosted.

So, my car needs a new relay switch for the starter. I go to AutoZone and ask the employee (let's call him carols) for the relay but he says they don't carry that relay, but he has a general one in the back. He brings it I buy it. I take it to my car, but the new one has 5 prongs. The one i showed him had 4 prongs. I take it back to him on another day and he asked me where I bought it? I said here! He said Well i don't know who sold it to you, but we don't carry that Relay" I said" YOU DID!" My friend chuckled and the employee was embarrassed. he said Well if you have the receipt, I'll refund your money. I said look up my account and you will see i bought it here. So, he looked and said," no its not on here" So i don't have the receipt. now I'm out 30 bucks. It really sucks. Why couldn't he order me the part. why don't they carry that fuse?

It took me two days to exchange car battery that doesn't have six month. On the 14/11/23 I tried to return my car battery that was losing power without being used. This morning I go again. It takes them four hours to just exchange battery. The problem that I have is attitude from Mr Maake cause I was returning and Mahlatse was not sure what to do. It was a shop without manager

Ordered a oil temp sensor next day got a pig tail for it wrong they ordered it again told come back at noon did they spent 30 minutes t figure out didnt show then they said truck hasnt come yet cme back in a hour did then they finely figured it was coming mega hub and it wont be there til monday o n way out managerf was coming to work filled her in she thught it was funny after I explained parts are need ed t make cars work to get paid for repair jo bs and just t oget them done this stupity cost me 4 days hold ing up a repair stall at my garage not to mention pissing a customer off there is not one pperson who gives a god dam there and nothing but shamei know most of the car scene here in park rapids and will be letting them know when you need a parts dont go auto zonethomas hodgden you have a nce of honor in this stgored you make this time lost right but you wont

I called the 4329 SE 15th store Wednesday September 20th and was quoted a price on a pair of shocks (2) for my 08 ford focus and was quoted a price, I told him that I would be there shortly, before I left to pick up shocks, I called back to confirm the price of the pair. Again I was quoted incorrectly. After disassembling my vehicle, I got a ride to pick up the shocks only to be charged double the twice quoted price. The employee did nothing, manager did nothing, regional manager never even returned my call to see what happened. I need a phone call from someone ASAP regarding this issue

I called sparta store 9/3/2023 about some semi metallic brake pads on a 03 Chevrolet Suburban 1500 4wd and was told they had some for40 so 9/4 I went in and ask for semi metallic brake pads for my auto and payed for the brake pads went out side and look at box and it said ceramic so I went back in told them and they said oh we don't Carrie semi metallic pads but I found them online what can you do to help thank you email address is [protected]@yahoo.com

Mechanic created two fraudulent AutoZone receipts. I went to the local store and received the original rcpt that was only for $38.17 dated July 18, 2023. The mechanic kept the SKU #s but changed the parts totaling almost $600. As you can see he changed the Cherry Coke soda on the original rcpt to a Gasket Set for $110. It's the exact same SKU#. He did such a skillful job anyone would be fooled. Please compare rcpts through your company's database. The rcpt dated for July 13th doesn't even exist in AutoZone's data. The guy created two fake receipts. If he is doing it to me he has probably overcharged ppl in the name of AutoZone for years without having been caught or challenged.

In February we which was 6 months ago purchased a starter and had a defect in it since we put it in then the starter cracked in half u can see it's still new well since that happened with the starter it broke the fly wheel on our car too so now we dealing with that it's under a warranty and so said that none of our phone numbers nor our names are in the computer which is bull crap we have been dealing with this situation please help us figure this out we spent alot of money on this car and now mote has to be spent because the fly wheel I broken now please