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AutoZone Complaints & Reviews

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AutoZone - company workers

Posted: 2014-07-27 by    tntoys
Complaint Rating:  0 % with 0 votes
i have a friend that works for autozone he has worked there for almost a year, he has been a mechanic since i have known him, also a fireifghter and emt.he has also been a manager at a ford dealer.he ran into some bad times so he started at auto zone. he has asked time and time again to be a sales manager my friend has so many people that come in to see him that you usually have to wait to even get to talk to him and even after all this time still is a pee on. i went in the other night and there was a new girl being trained to be a manager she asked what i needed and i told her i needed headlight...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

AutoZone - Texas, Spring - warranty/ rewards

Posted: 2013-11-04 by    reggie b
Complaint Rating:  0 % with 0 votes
I bought a warranty for my cars breaks an when I went back to exchange the they said they could not find the warranty in the system all my other cars are their what am I going to do with these old pads what happened to the warranty? also I have a problem getting my rewards point, I had more then enough to receive the 20.00 when I went to redeem the point they told me that I had already used them how is that, watch out for this scam that they are doing, I am disappointed with this company an will take my business elsewhere....
Complaint comments Comments Complaint country United States, Texas, Spring Complaint category Cars, Parts & Vehicles

AutoZone - Texas, Spring - warranty/rewards

Posted: 2013-11-04 by    reggie b
Complaint Rating:  0 % with 0 votes
I have a warranty with all my cars when I went in to exchange my break pads they say the could not find the car for the breaks I bought in, also I had more points the are needed an they said I needed more so i got a card in the mail giving me extra points when I went to claim the points they said they had been used, I know its bad out their but it is really bad when the auto store is ripping people off. so I say to anyone out their watch out for AutoZone an its scams I am very disappointed with co. an now will tell the world what kind of business they are I have several cars with warranties at this...
Complaint comments Comments Complaint country United States, Texas, Spring Complaint category Cars, Parts & Vehicles

AutoZone - California, Los Angeles - Employees and service

Posted: 2013-03-24 by    PingYu
Complaint Rating:  0 % with 1 votes
The worst experience I ever have. Today, we went there to buy the head light for my car. We asked the sellers that we wanted a set of 2009 Honda accord head light when we purchased it we asked the seller to make sure it is the right one I buy. When I went home and tried to inserted the head light to my car, I realized the seller gave me the high light. Then we went back to the auto zone and asked them. The sellers were rude and don't respect us maybe because we are Chinese. We asked why the head light didn't fits our car, then they questioning us we wanted lower light or high light. Before...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Products & Services

AutoZone - California, Los Angeles - Rude and disrespect to customer

Posted: 2013-03-24 by    PingYu
Complaint Rating:  0 % with 1 votes
The worst experience I ever have. Today, we went there to buy the head light for my car. We asked the sellers that we wanted a set of 2009 Honda accord head light when we purchased it we asked the seller to make sure it is the right one I buy. When I went home and tried to inserted the head light to my car, I realized the seller gave me the high light. Then we went back to the auto zone and asked them. The sellers were rude and don't respect us maybe because we are Chinese. We asked why the head light didn't fits our car, then they questioning us we wanted lower light or high light. Before...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Employees

AutoZone - New York, West Babylon - employe

Posted: 2012-11-24 by    13245
Complaint Rating:  0 % with 0 votes
I am a customer to this store and i go here often and there is a manager that she is always on the phone, and she ignores the customers when they walk in. I also only see other employees doing the work while she sits by the window on the phone....
Complaint comments Comments Complaint country United States, New York, West Babylon Complaint category Other

AutoZone - New York, Mahopac - employment

Posted: 2012-10-17 by    mikein
Complaint Rating:  0 % with 0 votes
i worked here for about 5 months and it was good for the first few months. then one of the managers a 41 year old man started decreasing my hours for no reason and never told me why. i went from 40 hours a week to 10. i dealt with it for a while before finally asking why im not getting any hours. the answer i got was nothing. literally. he said "i wish i had an answer for you" your the manager who makes the hours your the only one with an answer i said. i proceeded to call the district manager and tell him about the hard time iv been having with my hours and when i called he said"...
Complaint comments Comments Complaint country United States, New York, Mahopac Complaint category Cars, Parts & Vehicles

AutoZone - California, Tulare - Customer service and refund

Posted: 2012-07-06 by    mwoods19
Complaint Rating:  0 % with 1 votes
I went with my mechanic to Autozone to purchase an alternator. When paying, we asked if (as long as we paid cash for the core charge) we could put the rest on my debit card and when returning the old alternator we could get cash back. If they had said no, I would have gone to the bank and pulled out cash to pay for it. However, cashier #25 assured us that there would be no problem getting the cash back. We purchased the alternator, my mechanic fixed my car, I gave him the receipt so he could get the cash he paid for the core charge back, and I thought I was done. For the past two days, however,...
Complaint comments Comments Complaint country United States, California, Tulare Complaint category Cars, Parts & Vehicles

AutoZone - I will not shop again at your store and will tell my friends and compadres not to shop at Autozone

Posted: 2012-05-10 by    Tinauer
Complaint Rating:  0 % with 0 votes
I recently went to an autozone store in Aguadilla Puerto Rico and purchased a set of Duralast brake shoe for a 2005 Scion XA.The total cost of the item was 82.00 dollares, which included the tax. When I went to replace the brakes shoes, I discovered that I also needed the cylinders, so I called autozone again and asked them the cost of set item. They told me that the cost of each item was $20.00. I shopped around I got them for $10.00 apiece. In passing, I asked about the cost of the brake shoe, just to make a comparison, something I should done prior to the first purchase.

In short,...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

AutoZone - Dirty store and lack of service

Posted: 2012-04-24 by    Opalooze
Complaint Rating:  0 % with 0 votes
I went to the Autozone store located on Myrtle St New Britain Ct. on Sunday November 6th @1230pm. the store floors wer filthy, but my complaint was lack of service. 3-4 employees waundering around the store- 5 persons in front of me- 5 behind me. staff were drinking a what appeard to be water, slow to respond to cumstomers. when it was my turn to pay for a purchase, the hispanic young man started to wait on 2 cumtomers that just entered the store, forget the long lines!

I spoke up, he gave me a dirty look, I paid for my order the male would not place my items in a bag -it then refused...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

AutoZone - Connecticut, Hartford - RUDE SECURITY

Posted: 2012-03-28 by    Apostle C.L De Peyster
Complaint Rating:  100 % with 1 votes
I went there to buy locks for my ford f250. Went home and tried to install them but they were the wrong type. It happens! But upon returning as the were locking the door, i asked could the gentleman who sold me these change them, they're wrong and don't fit. The Security officer said we're closed. Doing his job. But i asked again hoping for a courtesy. While the officer was being rude in his expressions, the young man who sold them came when he saw me (i had just left there 30min ago) He said, for me to come back tomorrow because all the registers were shut down. I thanked him and...
Complaint comments Comments Complaint country United States, Connecticut, Hartford Complaint category Cars, Parts & Vehicles

AutoZone - Tennessee, Knoxville - bad parts

Posted: 2012-02-26 by    johnny williams
Complaint Rating:  0 % with 0 votes
I've got a 93 ford ranger 4.0 l automatic i bought ia radiator from auto-zone on 10/23/2011 i started running hot so i bought a water pump still didnt fix problem so i went down the line thermostat, heater core them sensor come to find out the radiator was bad had a small leak so on 10/26/2011 they swapped out radiator's with me worked fine till12/28/2011 the 2nd one sprung a leak in side the night manager at 8 pm helped me replace the new one we both checked oil no water in oil he told me to drI've it home and see how it does so i did got up next morning checked oil there was water...
Complaint comments Comments Complaint country United States, Tennessee, Knoxville Complaint category Cars, Parts & Vehicles

AutoZone - Nebraska, Lincoln - Rude manager

Posted: 2012-02-12 by    Angrycustomer100000
Complaint Rating:  0 % with 0 votes
First off I'll tell you why I went there in the first place.. my car wouldn't start and so I called AAA and they came and jump started the car. The guy who did this was very nice and he told me that I should go and get a new battery. So, I called my Dad and he said to go to Autozone and that if I shut off my car then it wouldn't start again and would have to get it jump started again. So I went to Autozone with my friend and this young guy helped me and I said I needed a new battery put into my beetle. He said he would be able to do it but his manager came up and said "Nope,...
Complaint comments Comments Complaint country United States, Nebraska, Lincoln Complaint category Cars, Parts & Vehicles

AutoZone - New Jersey, Edgewater Park - pricing injustice

Posted: 2012-01-08 by    minfixit
Complaint Rating:  0 % with 0 votes
had wrong price posted on an OBD II scanner. when this was brought to the manager's attention he insulted my intelligence by telling me the other OBD II scanner was the best deal for my mone and that the one I wanted with the incorrect sale price was known for destroying the computer system of my vehicle....
Complaint comments Comments Complaint country United States, New Jersey, Edgewater Park Complaint category Cars, Parts & Vehicles

AutoZone - Georgia, Marietta - Terrible Customer Service

Posted: 2011-12-04 by    sebboh
Complaint Rating:  0 % with 0 votes
The experience that I had at AutoZone the other day was TERRIBLE. I went in to purchase a headlight & brakelight for my car. They gave me the bulbs. I had visited other AutoZones where they would put the bulbs in for you. I asked if they offered that, and they said Yes, they will put the bulb in. The lady went outside to help me put it in, then she said "actually, another store associate has this type of car, he can help you better, wait right here" So I waited 15 minutes and nobody came out so I went in. They had forgotten about me and they sad "you got the wrong bulb, you need this...
Complaint comments Comments Complaint country United States, Georgia, Marietta Complaint category Car Service Centers

AutoZone - Bad customer service

Posted: 2011-12-03 by    bubbabil
Complaint Rating:  0 % with 0 votes
Heard advertisement that if your check engine light came on AutoZone would test it for free. Took car into store they told me that they did not test but I could buy the device there also they tried to send me to auto store up the street.

It was bad customer service and I feel it was false advertisement not being able to do want they said they would do. I will not shop at AutoZone again and will let others know....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

AutoZone - Awful place

Posted: 2011-10-27 by    epicmount67
Complaint Rating:  0 % with 0 votes
Just thought I'd put this out here. I've overheard upper managment discussing stores in less than desirable neighborhoods (Livingston, 5th Avenue) That operate at a loss most weeks due to shrink.
"We like to think of these as bait stores. We keep them open with substandard goods and help, so the n**gers don't come to our nicer stores and make trouble."


Also, I was told when employed here: If they are black and walk onto the lot they are stealing. (and while this was accurate we had just as many white thieves)

Also: "If they...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

AutoZone - Georgia, Rincon - Sales Parts Manager belittled in front of other emplokyees

Posted: 2011-10-22 by    John Franks
Complaint Rating:  100 % with 1 votes
During an employee meeting with the District Manager, I was belittled by the district manger. He had sent his son to have a battery checked
and it was bad. He informed me by phone to sell him another battery and gave me his credit card numberI I assumed if he needed anythin g else
he would tell me since he claimed he had worked for Autozone for 20yrs. During the meeting he informed me I should have charged him with the
terminal washers and batt. grease. When I tried to defend my actions, he told me to shut up before I said something to jeopartize my job. I am 64
yrs...
Complaint comments Comments Complaint country United States, Georgia, Rincon Complaint category Employers

AutoZone - Bad service

Posted: 2011-10-22 by    Vlad902002
Complaint Rating:  0 % with 0 votes
I bought a bunch of stuff at an "Autozone" store, among other items there was a big can of freon (R-134a) for $ 29.99

When I tried to use the credit on my Autozone card the store clerk made a mistake and was not able to apply the credit to this purchase. So he made a return and rang the stuff up again. When I tried to return the big can of freon because only a little bit was missing in my A/C, the computer said "this item has already been returned". I told the clerk: "here is the can, it has not been returned, and it is brandnew, not been opened... don't...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

AutoZone - Foul and Wild Language

Posted: 2011-08-23 by    master dips
Complaint Rating:  0 % with 3 votes
I was in Autozone today after some parts and couldn’t believe the language coming out of all the employees mouths. It was really wild it didn’t matter who was standing there, they just kept using foul and curse words like nobody was around. I can’t believe a company like autozone and management would allow this kind of stuff to go on constantly. You’d like that they would show some customer respect, then again I think that kind of customer service is dead today. So instead of praise they will get my complaints here and elsewhere, plus get this autzone, I won’t go back...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

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