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The worst decision I have made in years was to change over from Dish Network through ATT to the bundle of U-verse internet, digital phone and cable TV. We have had nothing but grief. Their technical support is non-existent, or puts you on hold for days. It is all miserable...

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This is the letter I sent to AT&T Corporate:

This letter is an explanation of why we decided to cancel our installation with AT&T U-verse. The sequence of events that led to this decision would be laughable if they were not true. We are now satisfied Time-Warner customers,...

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I applied for the Uverse services from AT&T. I have had cell phone service with them since they first took over Cingular. I have over $200 in cell and data services for my two sons and myself. I found that when I had moved I had an old home phone cell bill so paid that $69 bill that I was...

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Where do I begin???? The sales agent (whom AT&T later blamed for my billing mistake) sold me a bundle package at a 12-month rate of $30-$30-$30/month. I still have the promo offer AT&T hung on my door knob, AND the SIGNED sales order form on which the sales agent clearly wrote 30-30-30....

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We recently switched over to AT&T Uverse from Time Warner because of all the "special promotions" they were offering. We were supposed to get $275 back in rebates. We met all of the requirements for the rebates but have not received anything. I contacted their promotions department...

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I signed up for AT&T Uverse for my home in January. While the service is fine, the $200 cash back promised when I signed up was never received. Apparently that is handled through their rewards center. Supposedly they sent a letter out after I ordered my service, which was installed Jan....

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My mother-in-law, who has been an AT&T customer since 1963, was so exited when uVerse became available in her home town of Bedford, TX. She signed up for the entire uVerse package; phone, TV, and internet. That’s when the nightmare began. Three days after the installation, the entire...

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the whole customer service thing is a joke! i was going to transfer to COMCAST but i later found out from tech that my system is not fully compatible with COMCAST. so i stayed with AT&T UVERSE. after the COMCAST tech left, a few minutes later, i do not have any dial tone...my phone was disconnected....

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Randall L. Stephenson, chairman and chief executive officer
AT&T Corp HQ
1431 Apple Street
Dallas, TX 75204-5201

June 25, 2009-06-24
Subject: AT&T “Service”
Dear Mr. Stephenson:
On April 29, 2009 we signed up for AT&T...

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Installed Uverse on 3/31/09
Messed up my cell voicemail-had Uverse Voicemail tied together with it, lost my Lifetime Tivo service, No Internet for over a month, was sent bills in the $300 range for the past 2 months for services that were malfunctioning. I have logged about 30+ hours...