Assurant Solutions
reviews and complaints

My phone broke and they sent me the completely wrong phone to replace it. I called to complain and they said I should be grateful I even got a phone at all and that I should appreciate the upgrade from 256g to 512g. They claim they have no idea what their warehouse has but then go on to say they know they don't have my model of phone in stock. How do you know that if you don't know what the warehouse has? The rep was incredibly rude and condescending towards throughout the entire interaction.

it has been months living with no water going to family to shower. Every time i call insuranceclaimcheck.com I'm told my check was sent to corporate which i seen was cashed a month ago and they are told there is no way to contact the office just wait 7-10 days and i will have my check to start repairs well we are in a new month now and still no check, every time i call i get the same response you will get it 7-10 days we have no supervisor on shift they will call you 24-48 hours later. Is there anything i can do or call this is crazy and i believe illegal. Good luck and thanks.

The technician called the manufacturer X2 to help him remedy the problem still to no avail. So on the last time him and the manufacturer came to the conclusion it was unrepairable. I have called several times to the Assurant reps to remedy this problem and they tell me the same thing over and over again about getting the necessary paperwork from the appliance repair company. They have assured me the paperwork has been sent. It is now back with them and they will try to handle things once more with you folks. When I purchased the plan I was assured by the store that if the produce could not be repaired I would receive a BRAND NEW refrigerator. One does not pay over $3000.00 and expect it to not work properly less than a year after purchase; then just continue to constantly be a problem. I have better things to do than hassle with the same repair over and over again.

I bought a new refrigerator I expect it to perform like a new one. Photos included freezer constantly freezes up making it difficult to even open the freezer drawer.

I Lost my home due to a house fire. Customer service has done nothing to actually speak to me in regards to everything. I left numerous voicemails and emails. I have tried to contact supervisors and none of them will contact me back either. This has been going on for almost a month while I am having to live on a friends couch because I cant afford to even get a hotel though i paid for well over a year for 10000 worth of renters insurance.

I had a screen crack on my iPad Pro. Instead of repairing the screen ($29), they said I had to replace the device ($99), because they are unable to find a person who can repair it. (Odd, since I live in Los Angeles) So they replaced my device with a “newly refurbished iPad” of comparable value, but sent me a letter stating my insurance is denied. The letter stated that “I CANCELLED” the insurance, which is incorrect, and have called T-Mobile and assurant regarding this (5x) waiting for someone to rectify the situation. T-Mobile has escalated this, and Assurant “claims it is a glitch “ in their system, and they are “working on it”. It has been 4 months now…no update.

I send my check some time in November of 2022. I also faxed the required documents included contractors’ agreements with the breakdown of their cost and due date and time of the payments. These were irrelevant to this company. They operate on their own time… snail pase. The first check I sent was voided by my insurance company, because they held it until it was expired. So, I had to send them the reissued check, which delayed the repairs even more. I also had to cancel the contractors. They were not happy, they lost business. I waited several weeks with numerous phone calls to get my first payment. It was frustrating and they didn’t seem to care. It finally came! The floors were done and the contracted was paid the initial deposit.

The inspection came after the 5th day and immediately sent out his report to them. They received it and it was uploaded to their site. I have called several time to remind them that the contracted needed to be paid. To date no check as been sent. The contractor has been waiting over two weeks to get paid. I am looking pretty unreliable and dishonest in his eyes. The painting hasn’t even started yet, as I am waiting on the money for that as well. This is the worst company I have ever dealt with! There words no mean anything, I now have to keep my pod for another month. I am ready to choice a class action suit!

Hi my name is January Nothe.

I had a phone with T-Mobil who works with your company to replace stolen or broken phones. I am being made to pay over 1500 dollars because my phone was stolen. To be clear I had a broken phone that was the original claim I made but the day I was going to ship it someone stole it from my car. Because of this no one will help or believe me. I have a police report and tried to get my phone back from a eco Atm company who got my phone after it was stolen. I can't afford to pay the 1500 and I believe I should be able to get some type of help. I've called multiple times and they just want the phone back. I don't have it but I do have proof of it being stolen. I have paper work from eco atm stating the day it was stolen and who stole it. I have a police report that you guys wanted but never asked me to send it because once I couldn't get the phone back they didn't want to help me. I have been to T-Mobil to discuss this and they are saying you guys are who I need to contact. As a customer I'd like to be helped. I'm not Rich and can't afford to be put in a spot to pay for something and I can't take the bad credit hit from you because I can't pay. Please I really need someone to see I did everything buy the book and still no one will help.

My email is

January.[protected]@gmail.com

My phone number is

[protected].

I can have information available for you if you can help me further.

Thank you for your time

January Nothe

I filed a claim due to freeze on Christmas day. My apartment flooded due to a burst pipe and it was condemned. I had to move and am facing over $10,000 in losses. I filed my claim on 12/26 and have not heard one word from Assurant. I have left 12 messages and written several emails. I am at a loss. I can not replace my items until this moves forward.

I bought my refrigerator back in June 2017 with a 10 year warranty. After 2 years the fridge began to break down at least twice a year. I would call and file a claim and someone would come out and replace the same part. The product seems faulty, so I asked for the fridge to be replaced and they refused because they said it could still be repaired. Now here it is christmas and the fridge broke down again 5 days before Christmas Causing all my food to spoil we bought. The repaire man came out but this time he said the part to fix it was on back order and didn't know when they would be able to get the piece. We also discovered the fridge had mold in it that's why it had a smell when we would open the door. I have tired cleaning it but it still smells. This customer service has been the worst. We just would like for the issue to be fixed and still replacing the same part for the last past years is not the answer.

They would not honor my claim even though I submitted the claim in a timely manner. I have proof of this via screenshot from their web. I also had a Apple care specialist submit claim. They saying it never went through never contacted me back to replace my device. iPhone 11pm max did not honor after repetitive circles of trying and lies. The rep said he can’t do it cause my plain expired 8/29/2022 when I put my claim in on 4-3-2020 and [protected]. They go by assurance and aig but This is the parent company not honoring their claims. Apple plus said they would honor the claim but need phone back and phone is gone so how they gonna honor it oh and Apple care is a umbrella to this company as well.

Been two months since my claim

Everytime I ring they say wait 24 hours

Either my claim wasn't logged correctly or isn't showing

Been renewed so many times

Each time a new person is on the phone saying they will look into it and to be patient

Took my excess fee a long time ago

Now they are not even returning my money

policy number

SCPA [protected]

Absolute scammers

I filed a complaint online and had to complete over the phone because the online service would not recognize my pin, the pin worked fine when I called. I tried to give the payment information for the deductible to the lady I was speaking with but she wouldn’t take it. Get an email saying I need to pay my deductible, I go online to the link provided and it only gave me the info of what my deductible was. Not where I could pay it. Still won’t recognize my pin and the one time pass code will only be sent to the number of the busted phone, how much sense does that make?! I would just like to have my new phone sent to me since I have been paying for protection 360 for years now! Claim number [protected]

Claim Number: [protected]

Device Serial Number: IMEI [protected]

To Whom it may concern.

Negative response .

My phone was damaged just before I had an episode of Parkinson's

and was in the hospital. Recovery at home for at least 30 days.

The Flip Phone quit working and I needed a functioning cell phone.

Thus someone moved the SIM card to an older phone.

So it took me a while to file and I may have used the wrong dates.

With my illnesses I need a good functioning phone as some

of my ailments may require an implant controlled by a Smart Phone.

Previously I filed a complaint but was given so much runaround, which

I did not pursue and dropped the claim when a had a functioning old phone to use. I am now better and look to getting DPS (deep brain surgery).with an implant to control a battery powered remote control by a smart phone.

Can you help me?

Dana "LYNN" Dawson

d.lynn.[protected]@gmail.com

cell [protected]

claim #[protected]

Sam Schmitz

I filed my claim on Monday the 22nd of august before 2:30pm. My phone will be arriving Thursday august 25th by 7:00pm. Assurant took my deductible immediately and I was told that the phone would be at my house the next day. This was not the case. I went to the Assurant web site and in black and white...almost like a legal document it stated that if I file my claim by 7pm Monday through Thursday the phone would be delivered the next day. Now when a company puts so much emphasis on a bold statement like this I would think it would be true. So Assurant has clearly lied to me and cost me 3 contracts and and quite a bit of money. Why am I paying for insurance and why did you take my full deductible and why is there no sense of urgency. I hope I get a response, not a half [censored] apology but a response before I am able to organize with my representative to resolve this issue on my own.Take down the bull faced lie that you have on you're web site that gives the customers that you don't care about false hope. Maybe something more fitting like "we got you're money now site tight and we will get you're new device to you whenever the corporate gluttons feel like it, And thanks for letting Assurant take complete advantage of you're situation." or give me my deductible back...im not budging on this outcome by the way. Just let me know if I need to take this to the next level.

I have been a T-Mobile customer for 6.5 years. I filed an insurance claim on 6/1/2022 through Assurant. I received the incorrect device (iPhone XR). After speaking with Assurant and T-Mobile several of times, I was notified by a T-Mobile specialist that when a sim card is entered into a device their system will update with what phone is being used vs the devised purchased. I was also informed that Assurant should have asked for the IMEI number on the damaged cell phone, which wasn't requested. (I provided them with the phone number, color, and phone (red iPhone 11)). I then called Assurant and informed them of the mishap.

Assurant informed me that I must return the incorrect device sent, pay an additional $99.00 and they will send the correct phone. After additional calls made to T-Mobile, T-Mobile calling me on my sons cell phone on his graduation day (after I asked to please call after 3:00pm), various of information provided, we decide to keep the incorrect device, (iPhone XR) even though it's a downgraded phone. I returned the damaged device (iPhone 11). Last week I noticed my T-Mobile bill was $300.00 more than usual; only change made was removing my son from my account. I contacted T-Mobile and was informed I am being charged a non-return fee from Assurant in the amount of $299.66. I informed the agent that the device was returned. We contacted Assurant and was informed their system is down to please call back. We called back the following day and the agent at Assurant confirmed the phone was scanned into the warehouse, to please allow 24-36 hours for the charges to be removed from my account. The T-Mobile agent called me a few days later so we could follow-up and assure charges will be removed. We called Assurant and was informed that the charges will not be removed because they need the device the claim was filed on (iPhone XR), we explained that I never owned an XR, it was a borrowed phone my son was using. After speaking with several people, management, and all I was informed they cannot remove the charges nor return the iPhone 11 that was in their possession. I called Assurant August 15, 2022, spoke with a gentleman who said the only way to have the charges removed is to return the iPhone XR, as soon as it's received in their warehouse they can send me the correct phone, and remove the non-return fees. I agreed. Assurant received the XR, I called, and a claim was filed for a phone, I received an email stating claim was denied. I called Assurant and was informed they need the last date the iPhone 11 was used to file the claim properly, of course the agent that informed me of that wasn't able to stay on the phone while I contacted T-Mobile to gather that information so when I called Assurant back, I was informed that the claim cannot be filed since its past timely. I'm not sure what it's past timely of? My son is no longer on my T-Mobile account, his line was deactivated a month ago but was active when the claim was filed.

Now Assurant has my damaged iPhone 11, the replacement iPhone XR, the $99.00 fee I paid for the replacement phone, and I have a non-return fee of $299.66 on my T-Mobile account. My son is without a phone, and I was told by Assurant my case is closed. The original claim was processed 6/1/2022, 90-days is 8/30/2022. The last time the iPhone 11 was used is 4/14/2022 90-days is 7/13/2022. I am within time frame.

My other son phone fell out of his backpack 8/18/2022. I didn’t want to file a claim on his devise since everything I have endured already. Being that he plays sports and must contact me, I filed a claim and was informed I have to wait 3-5 days for investigation. This is a new claim, I have never filed a claim on this line, I don’t understand what they are investigating. I feel this is discrimination

I apologize for the long story, but this has been very mentally stressful, I have experienced anxiety. I expressed to an agent I am healthy, but I am sure my blood pressure is high.

Sarah Sauceda

[protected]

neighbor’s fire caused my apartment to be destroyed by water, smoke and heat on June 16th 2022 I promptly filed a claim, submitted all requested documentation, fire report etc,. I waited a month for an adjuster to come and inspect my belongings until the unit had to be demolished. And within that month, the few things that could be salvaged were destroyed by rampant mold. No adjuster ever came. It’s been almost 2 months, I’ve left 37 voicemails, sent 56 emails, and have gotten not ONE response. I’ve never spoken to my adjuster, immediately after I call, I get an email that states “our attempts at contacting you have been unsuccessful” - which is absolutely not true. I’ve been living on couches and hotel rooms, borrowing money to survive, when I’m clearly covered for additional living expenses as well as covered for personal belongings. Trying to reach this company and use their buggy painful website has become a full-time job. This company needs to be investigated for fraud.

Today Aug 3,2022 filed a claim with company May 19 for fridge that was leaking a horrible smell and not cooling. reached out to Assurant dozens of times everytime its get different answers. They have sent 3 different repair companys all which have told me you need a sealed system tech its most likely the compressor is bad and 800$ + for compressor plus labor. after telling Assurant this multiple times (the call center people) who apparently are not very good at their jobs because no-one takes the time to read the multiple call in notes because they tell me call GE it's their problem or lets get another tech out there see whats going on. Really! I just want reimbursed for the fridge that's why I bought a warranty in this cause and what food reimbursement. The call center people are very rude most of the time after I give my phone number for the claim they hang up on me when I ask to be transfererd to a supervisor they hang up on me. All I want is to be reimbursed and hope to never have to deal with this company again. 3 months now I would have been without a fridge if I continued to wait for a qualified tech. And also the tag inside thre fridge says may contain cancer causing agents, so theres that.

Had a generator break that is under warranty. Repair facility told assurant the parts to repair it would be at the earliest 40 weeks to get. Assurant informed me as well as the repair facility they would replace the whole generator. It has been 3 weeks under review to pay. 3 weeks I don’t have my rv. 3 weeks the repair facility is tied up.3 weeks of aggravation. I get nothing but a run around from this company every single day I call. every single day I complain, nobody cares. No one can connect me to a supervisor or manager but I keep getting told it will process on “magic Monday!” I am fed up with the run around.