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Ashley HomeStore
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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ashley HomeStore reviews & complaints 799

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9:13 am EST

Ashley HomeStore Furniture delivery

On 5 March 24, I was scheduled to get a furniture delivery between the hours of 1:00pm - 4:00pm. The delivery team arrived on time and began the attempt to move-in the couch. They had a difficult time maneuvering it to get it up the stairs. I suggested a few ideas (removing the banister and/or taking the couch out of the box to give more room). They stated "I would need to give a tip for them to make any additional effort. I responded that I would take it off myself but they went ahead and did it. Then they presented me with a waiver to remove them from any liability in the event there was damage. Once I signed it, they attempted again which knocked the light out of the ceiling and scratched/dented the walls. (That was ok because I signed the waiver taking full responsibility). Then they suggested to bring it up thru the patio on the backside of the house. They took off the patio doors and told me I would need to pay them $250 if they were to try. I declined stating I already paid the delivery fee! They attempted one more time fto get it in the front of the house but reminded me if I didn't give them a tip, they would not put anymore effort. At that point I refused delivery because I felt it was unprofessional and I was getting very uncomfortable with the situation. They then took the couch back out, did NOT replace banister they unscrewed off the wall, left trash on the stairs and didnt even let me know they left! Once I looked out the window and saw the truck was gone, I knew. I felt like they were trying to hustle me out of money and were not professional at all. I no longer want the couch or want to do anymore business with Ashley Furniture. I would like to get a full refund for my purchase to include the delivery fee.

Claimed loss: $1771.10 (purchase)$269.99 (delivery fee)

Desired outcome: Full refund

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9:52 pm EST

Ashley HomeStore Uncomfortable mattress and not honoring comfort guarantee

Purchased a bedroom set in December from your Orland Park store but found the mattress to be very uncomfortable after the first night, I also received a free set of metal box springs that were to short for my king bed, After a week I reached out to your customer service who was very understanding and that stated I had the warranty but needed to wait 30 days which I did. Returned to the store spoke to Javon who was very sympathetic and asked us to pick out different mattress and it would be delivered the following Saturday along with new box springs . Still no

mattress. Returned back to store and spoke to store manager, and she stated it would be changed. Still no delivery date or phone call on an

Effort to make this right. Very disappointed in this experience, Did not get what I paid for and this mattess is very uncomfortable and painful,

Purchased from Ashley before and this by far is the worst experience and purchase I have had.

This was a $ 4000 purchase and expect to be satisfied with purchase. Reaching out for my customer guarantee.

Respectfully

Ms. Blanche Hawkins

[protected]

Desired outcome: New mattress

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9:15 am EST

Ashley HomeStore Good products, offensive practice

Found exactly what I was looking for at my local store at an extremely discounted clearance price. Sales people did a great job! Unfortunately I will not return for future purchases. DO NOT appreciate being subjected to your religious [censored] while being put on hold. Completely rude, inappripriate and offensive to pump this pandering nonsense.. If I wanted Fantasyland I would have headed to Disney.

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Is Ashley HomeStore legit?

Our verdict: Complaints Board's thorough examination reveals Ashley HomeStore as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Ashley HomeStore stands out for its commitment to quality and security. Clients considering Ashley HomeStore should delve into its customer service record to gauge compatibility with their expectations.

Ashley HomeStore earns 91% level of Trustworthiness

Perfect Trust Endorsement: Ashley HomeStore achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ashley HomeStore. The company provides a physical address, 23 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ashley HomeStore has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Ashleyfurniture.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ashleyfurniture.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ashleyfurniture.com you are considering visiting, which is associated with Ashley HomeStore, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Ashley HomeStore is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Ashley HomeStore website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Ashleyfurniture.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Ashley HomeStore has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 785 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Ashley HomeStore. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:27 pm EST
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Ashley HomeStore customer service / over charge

Rating · 2.7 (34 Reviews)

Kelly Coleman doesn't recommend Ashley (Raleigh Capital, NC).

20m ·

Shared with Your friends

I purchased a sofa and an end table from Ben at the Capital Blvd., Raleigh, NC location. After arriving back home and viewing the furniture online I realized that I was charged a different price for purchasing the furniture at the store. A total of $280 more than the online price. I then realized that hidden in the invoice that I was sold a warranty for my furniture for another $150. When I returned to the store to speak with management, I was told by Ben that he did not hold a gun to my head and that the charges could not be reversed! Hold a gun to my head ?!?! It is hard to even believe that a customer service representative would use the words " gun to my head " while trying to justify an over charge on my account! It was at this point that I realized Ben did not have a clue on how to resolve conflict. What if all I heard was a gun or a nearby customer heard gun ! I have never witnessed an adult say such a reckless comment! I am asking for someone to contact me in hopes of resolving this situation. The online price for both items is $680 and Ben managed to swindle me out of $1050. All I am asking for is to see the credit card balance reflect what the online price is and the warranty and additional charges be taken off. I still have the screenshots on my phone where the online price is $399 for the couch and $279.95 for the end table. Ben refused to honor this request. He made a slight adjustment after I called back after the purchase, but I am still being over charged by around $300, after the $200 payment on the day of purchase. Just honor the on-line price and deduct the warranty and we will be good to go.

I am still at a loss for words over what Ben said to me. There are a dozen ways to have handled the situation and he chose to say, " Gun to my head". I am at a loss for words.

Kind regards,

Kelly Coleman

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11:23 am EST
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Ashley HomeStore Never again purchasing an "extended warranty" from Ashley, possibly not anything else either

I'm furious that I fell for the smooth sales tactics and purchased the warranty. For $299 it was supposed to cover virtually anything that could happen to the sofa and it if it can't be fixed it will be replaced. When we attempted to open claims for damage to the "leather" which is peeling and cracking (checked off as covered) a urine smell from a child that had an accident on it (again, covered on the paper) and an issue with a frame that is bent the only thing that was approved was the frame. This approval came after 3 weeks and the service being scheduled took another 2. 6 weeks later we're having the frame looked at tomorrow. I just hung up with a rep after attempting to reach someone for over a week. The other issues were refused coverage under "terms and conditions." There is no way to dispute this as it's "terms and conditions." Completely unhelpful reps, no way to escalate. Completely against everything we were sold. I feel we were scammed and we will not be making purchases and definitely not adding warranties in the future.

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9:23 am EST
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Ashley HomeStore King slat headboard & panel footboard with/rails

purchased B1013-156 10/20/23 Product was delivered on 11/4/23 w/o roll slats; had to sleep with mattress on the floor. 2wks later 11/11/23 roll slats were delivered and installed. Upon getting into bed it made a cracking noise and buckled in the center. The 3 support poles are no longer supporting and in a horizonal position and roll slats are bowing in the middle. I then contacted costumer support in Fredericksburg VA with assembly instructions see part #190663 diagram showing support rails and brackets needed. New hardware was sent with rail brackets but missing support rails (2)see( instructions #190663). Install is scheduled tomorrow 1/13/23. I have called and emailed customer support, left several messages in regards to the missing parts with no response. We are unable to sleep in this bed and am very frustrated and disappointed in your service and product.

Claimed loss: loss of use 11/4/23 till present

Desired outcome: If your technician coming tomorrow does not complete this set-up. I will be seeking a full refund or completely new product.

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9:18 pm EST
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Ashley HomeStore - Brand new lounge and side piece couch. White corduroy fabric

Early September put down 1000.00 owing 500.00. Took several weeks to arrive. Once sitting on it the side piece sunk down. Called Ashley's right away and they set up an appointment with a tech to see if fixable. Was given a time of arrival noon-4:00. Tech showed up at 8:30 am, no call or text. Left a note on door saying to call for another appt. Called 800...

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10:09 am EST

Ashley HomeStore Queen Mattress

Having purchased a new mattress roughly 14 months ago, I have noticed considerable sagging and bunching. Imagine the cartoon of a woman getting out of bed and her body shape is imprinted into the mattress. This is causing me considerable back pain as there is no support, and both my cervical and lumbar spine are fused; therefore, support is critical.

PLEASE HELP

Desired outcome: Replace mattress or provide store credit for the price paid.

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11:08 pm EST
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Ashley HomeStore Two Barstools that have Defective Fabric

I bought two swivel bar stools with the serial number [protected]. The fabric has deteriorated and the bar stool has become unsafe. I paid about $300.00 each for these bar stools. Now I know that they are manufactured in China, but I expect to be able to utilize these bar stools. I want my money back. You may contact me at my email address which is [protected]@yahoo.com. My phone number is [protected] and I live in Arlington, Texas.

Claimed loss: Six hundred dollars

Desired outcome: I want my money back. I would like to speak to your CEO Todd Wanek.

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10:19 pm EST
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Ashley HomeStore Vouchers

I ordered furniture from Ashley last Month the payment is due today. As a promotion Ashley said that they have vouchers for 3 months (they will pay the payment) for 3 months. I went in the store to ask about the voucher and they kept pushing me off, then as I was clearly frustrated he handed me a piece of paper and that has information about our reward. We never got this. We went on the website and it says our vouchers have expired. We were never told about them expiring. We assumed that they just paid and we were set. The associate (manager) said well if it expired then it did. Nothing we can do about it. We bought the furniture because of this promotion. We are at a loss.

[protected]

Jen

Desired outcome: Issue new vouchers

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10:28 am EST
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Ashley HomeStore - Product removal

purchased new frame and mattress on 10/30/23 ordered old bed mattress and boxframe removal ,the delivery people never took the items, approximately 10 minutes before they arrived i moved the items out of the room to the side of my home as i wrapped them in the disposable bags i was supplied with ,within minutes of the delivery people leaving and not taking...

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12:09 pm EST
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Ashley HomeStore - Delivered furniture not assembled.

RE: INVOICE [protected] Purchased from: 880 W State Rd 436 Altamonte Springs Fl 32714 The couch and ottoman were just delivered to my son's apartment in Orlando, Florida. The delivery was to Landon Raphael 480 N Terry Ave Unit 0103. They delivery guys dumped the boxes in his apartment and did not assemble the furniture as promised by the salesperson. I...

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1:48 pm EST
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Ashley HomeStore Bedroom furniture

I ordered a bedroom set (King size Lettner group) in August and received a partial delivery with exception of the chest. They explained that the chest was damaged and had to be reordered. When they brought one a few weeks later, it was the wrong one (youth size). Since then, there is an excuse every week that the chest is damaged and has to be reordered. This has been going on for 3 months. When I decided just to return all of the furniture so that I can find a complete set someplace else, customer service was all too happy to schedule a pickup for the furniture. I don't understand how employees are so enthusiastic about a customer returning furniture and not interested at all in resolving the problem of getting my chest delivered. We own a business, and I am certain that if we had that same work ethic, we would be out of business. This furniture and mattress was almost $12,000 which might not be much to Ashley Furniture, but it is my hard-earned money and I expected more from them.

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3:37 pm EST
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Ashley HomeStore - Return of furniture that wasn't compatible so delivery couldn't assemble it when salesman said it was

Hello, First and foremost, I would like to thank you for taking the time to read my letter as I will do my best keeping it brief as possible. This is a formal complaint that I really didn't want to write but I'm out of options. On 9/9/23 I visited your Ashley Furniture Store located at 11755 Commons Drive, Springdale, OH. I was greeted and helped by...

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1:47 pm EST
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Ashley HomeStore - Sectional - case#[protected]

We purchased the sectional from your Clearwater, FL store back on April 2022. We have nothing but issues with this sectional - we already have had 4 sections replaced due to stitching coming away and motors on recliners not working correctly. The motors are now broken again - we had a technician come out who stated that he would request a full credit to our...

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10:41 am EDT
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Ashley HomeStore return bar stools

Elaine Weller

Mon, Oct 30, 12:47 PM (18 hours ago)

to ecustomercare

We ordered two swivel barstools from our Ashley Furniture store in Colton CA.

When we got home, the problem with our previous barstools was resolved, so we didn’t need the barstools that we got from Ashley Furniture.

When we tried to return the barstools in the unopened box, we were told that they don’t accept any returns.

We were not told by the sales person that there was a no return policy. We also did not hear this from the warehouse person either.

There are no postings in the store that said “ No Returns.”

I feel this is an unfair policy because now we are out $400.

Is there anything that you can do about this?

I would greatly appreciate your help with this.

thank you, Elaine Weller

9i09-227-5412

Claimed loss: $400

Desired outcome: return car stools and receive my money back

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1:02 pm EDT
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Ashley HomeStore Recall party time dual power reclining sofa, loveseat and recliner

I was provided a letter of recall on the items listed above which I purchased 9/18/ 2020. I was told to go online and register my products with the serial number and Model number. All done on 9/10/2023! Waited for a call to have the repairs because I was told the Power recliner cupholder with LED lighting can overheat, posing a fire hazard. I was told to immediately unplug the electrical cords from the products. done and never got a call. I decided to call them at [protected] to see what was taking so long. They told me to go to the local store. The local store gave me a weblink: [protected]@Ashleyalabama.com. This did nothing. I call another number [protected]; He told me to go to LOWE's and when I get in the parking lot to call him back. Guy number: [protected] Ext: 7000 Richardson. Bad Information. I need some assistance. This is not good customer service. Would not recommend them to anyone and I will not purchase there anymore. They Sucks!

Claimed loss: I have a sofa, loveseat and recliner that does not work and is fire hazard.

Desired outcome: I would like a replacement or repairs of Cupholders.

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5:17 pm EDT
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Ashley HomeStore - Delivery / customer service

One of the worst experiences I've had. The salesmen and everyone in store are great, but after we ordered it has been a nightmare. First off we chose ashley furniture because we didn't want this headache. We spent near $10,000 and on a pair of couches, a sectional for the basement and 2 mattresses with bed frames. Fast forward 2 weeks and the couches, along...

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1:56 pm EDT
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Ashley HomeStore Warranty on Sectional Couch

Do NOT purchase any warranty for their products because they will not honor it. We have had our couch for 3 years and our dogs accidentally peed all over our couch we were assured by our salesperson that pet urine is covered as stated in the warranty terms and conditions. Guess what? Did you know that they don't cover "odor"? So apparently pet urine can't smell or they won't cover it. I spent hours on the phone and online to put a claim through with zero help with them just talking in circles with no resolutions. Completely disappointed and disgusted at this company that does NOT support families with pets, because if we knew this was not covered we would have never purchased this type of couch because you can't even take the covers off to clean it and it saturated into the frame so it is basically destroyed.

Desired outcome: Provide coverage under warranty to fix or replace the damaged sectional sofa.

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2:51 pm EDT

Ashley HomeStore Non receipt of order

Placed order on 20 Sep 23 at local Alamogordo, NM store. Was told order would arrive at approximately 24 Oct 23 at local store. Checked with store this morning & was told delivery is now approximately 6 Nov 23. Called Customer Service & was just referred back to the local store. Tried a different Customer Service # & was told by automated system to call back at a later time. It's insane that a company takes 6 weeks to deliver the order. Even more insane that it's impossible to reach someone who can provide answers. At the present time, my mpression of this company is extremely negative.

Desired outcome: I want my order to be delivered NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ashley HomeStore?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ashley HomeStore Customer Service. Initial Ashley HomeStore complaints should be directed to their team directly. You can find contact details for Ashley HomeStore above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ashley HomeStore. Discuss the issues you have had with Ashley HomeStore and work with their customer service team to find a resolution.