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Applebees Complaints & Reviews

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Applebees - terrible service

Posted: 2014-01-04 by    Paul Harley
Complaint Rating:  0 % with 1 votes
My family and I enjoy the food and atmosphere at Applebees. We are regular patrons (several times weekly). The management in the past was a women named Marcia Krebs. She was very pleasant and personable. She was always out on the floor talking with and checking on coustomers, their food, and service. We were very sad to see Marcia go. Since then there have been several managers and the service has steadly gone down hill. In the past few months our service has gotten worse. We have had good waitresses, but the time from ordering to the time the food reaches our table has been unacceptable. On two...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Applebees - Kansas, Newton - Quality of food not the same

Posted: 2013-09-09 by    Disappointed Cutomer
Complaint Rating:  0 % with 0 votes
We used to love eating here - good food and service. The service is still great but the quality of food has gone down hill. It may be just the cook on duty at the time but the past two times, I have been disappointed. If they can't cook a proper (and simple dish) get a new cook. The chicken Alfredo was dry and awful. Noodles were mixed with a packaged seasoning but no milk was added! YUCK Then about 3 months later, I thought I'd try the BLT. How can anyone make a bad BLT at $8+ a sandwich??? Applebees, that's who. The bread was OK but too thick imo and the bacon wasn't crispy....
Complaint comments Comments Complaint country United States, Kansas, Newton Complaint category Fast Food Restaurants

Applebees - Louisiana, Baton Rouge - Food and wait

Posted: 2013-09-08 by    H. F. Atherton
Complaint Rating:  0 % with 0 votes
I went to the restaruant to meet friends for lunch there was a total of 8 people, we had to wait 20 minutes for them to set up a table
then water came we placed drink orders and appetizers, 15 minutes later he brought the appettizers no drinks, waited another 10 minutes for drinks, ice tea, and sodas, then we ordered our food we waited 40 minutes for our food and they were not busy, standing around talking to each other. 4 of the orders were wrong. we were there over 2 hours and still did not get decent service and we either ate seperately or just told them to give us take out boxes. working...
Complaint comments Comments Complaint country United States, Louisiana, Baton Rouge Complaint category Restaurants & Bars

Applebees - California, Antioch - Substandard Service vs Racism

Posted: 2013-02-09 by    soulpurpose
Complaint Rating:  0 % with 0 votes
Antioch Applebees on a Friday night is a hub hub of activities and the wait is long and expected.. We, afro-american family (3) adults (2) children family experienced substandard service. We waited approx. 15 minutes for a server, when (P) arrived she reported that it was her first day, her assignment was on the other side of the room not at our assigned table, and was sent to help us as somebody had told her we had been waiting a long time. We requested that the children would be served first, we waited approx 15-20 min. She returned with another server (B) who gave us our requested hot water with...
Complaint comments Comments Complaint country United States, California, Antioch Complaint category Restaurants & Bars

Applebees - California, Red Bluff - food and service

Posted: 2013-02-06 by    margaret waddell
Complaint Rating:  0 % with 0 votes
went to dinner last saturday, ordered fish and chips, and crispy shrimp dinners the fries on both dishes were inedible and so was the coleslaw. took forever to get a second cup of coffee. just all around a lousy dinner...
Complaint comments Comments Complaint country United States, California, Red Bluff Complaint category Food

Applebees - Virginia, Danville - FOOD

Posted: 2013-01-12 by    APPLEBEES
Complaint Rating:  0 % with 0 votes
TODAY 1-12-13 MY FRIEND AND I WENT TO APPLEBEES FOR LUNCH . HADN'T BEEN THERE IN ABOUT 7 MONTHS . BECAUSE I HAVE BEEN ON A DIET .. I ORDERED WHAT I HAVE ALWAYS GOTTON, CHICKEN QSA GRANDE . I WAS SHOCKED . PRICE HAD GONE UP TO 9.39 . AND THAT IS TOO HIGH, FOR STARTERS, AND MY QSA HARDLY HAD ANYTHING BEWEEN THEM. ALL I GOT WAS CRUST, WHEN YOU OPENED TO LOOK INSIDE, IT WASN'T MUCH IN THEM., LIKE THEN JUST PUT A DROP AND THAT WAS IT . I WASN'T HAPPY WHEN I LEFT THERE . PRICE NEEDS TO BE LOWER AND THEY NEED TO TAKE MORE PRIDE IN FIXING THEM. NOT A HAPPY PERSON RIGHT NOW . 13.29 AND CAME...
Complaint comments Comments Complaint country United States, Virginia, Danville Complaint category Food

Applebees - South Carolina, Columbia - poor service

Posted: 2012-11-18 by    linda.raymond
Complaint Rating:  0 % with 1 votes
Went to Apple bees for our Anniversary, the service was terrible. It was not busy and we were told that It would be a 10 minute wait, OK no problem, we were taken to our table and told who our waiter would be, 5 min, later the waiter came over and to OK our drink order. Then after a 15 min wait, we were informed that our drinks would be there shortly. A different person brought our drinks to the table, 5 more minutes, and our food order was taken. After 20 minutes I had to call our waiter over so I could order another drink. Then after another 10 minutes, our food order was brought out by yet a...
Complaint comments Comments Complaint country United States, South Carolina, Columbia Complaint category Food

Applebees - Michigan, West Branch - racesium

Posted: 2012-08-29 by    peoples rights
Complaint Rating:  0 % with 0 votes
Around the forth of July me and my family came in to this resturant to enjoy a meal and a bus with african amricans on it and i heard a comment from the kitchen bust out the hot sause and wings we have a bus of black people. I am the same race and felt really uncomfortable finshing my food we are not comeing back to this place of business because the white employees can make comment like this and the managers think its ok!!!...
Complaint comments Comments Complaint country United States, Michigan, West Branch Complaint category Food

Applebees - Indiana, New Castle - cold food& bad service

Posted: 2012-07-10 by    M43
Complaint Rating:  0 % with 0 votes
I am a single parent to two children. It is a special occassion when we are able to afford to go out to eat.
I saved up and was able to take my children, 9, & 17 out to eat, when we went to APPLEBEES...I ORDERED pasta and shrimp[it was very cold and tasted like it was sitting around for a while and heated up in the microwave.
My oldest daughter got a steak, rice, and broccoli[she said her rice was hard, and cold.]
My youngest was pretty happy with her food. And when i complained i got an attitude from the waitress and a big ''sigh''. nothing was fixed.
Complaint comments Comments Complaint country United States, Indiana, New Castle Complaint category Food

Applebees - Maryland, Forestville - Manager customer mistreatment

Posted: 2012-03-06 by    DC Customer
Complaint Rating:  0 % with 0 votes
On Monday, March 5th, 2012, friends and family visited the Applebees at 3447 Donnell Dr, Forestville, MD 20747. Upon the delivery of the beverage order to the table, the waitress, who stated she was technically off the clock, wasted drinks and liquid on me and another patron. I asked the waitress did she plan to provide us something for our discomfort and was told we should be fine. I asked was a manager available. The waitress never provided me the information for the manager, nor did she contact the manager to address my concerns. The waitress laughed about the situation as if we should just get...
Complaint comments Comments Complaint country United States, Maryland, Forestville Complaint category Restaurants & Bars

Applebees - Florida, Heathrow - hair in my food mash potatoes felt like they came straight from freezer

Posted: 2012-02-15 by    Ms lucy
Complaint Rating:  100 % with 1 votes
we didn't have silverware, order was mess up, hair in my food, food missing and manger seem unconcerned and charged credit card for 118 dollars when one the bill for that party was 13 dollars...
Complaint comments Comments Complaint country United States, Florida, Heathrow Complaint category Restaurants & Bars

Applebees - Illinois, Carbondale - very dissapointed

Posted: 2012-02-02 by    Lowell D.
Complaint Rating:  33 % with 3 votes
Hello,

My name is Lowell, I was in your establishment located in Carbondale Illinois on 1-07-12 at approximately 3pm with my wife, daughter and her boyfriend having lunch. I live in Wilmington Ohio and was just visiting my daughter whom is going to college there. We finished up lunch and my wife and I started traveling back to Ohio shortly after. About 3 ½ hours away, I needed gas so we pulled over to get some. I tried to use my Chase debit card and it said it was declined, I thought that maybe some red flags were thrown up because I traveled through Ohio, Kentucky, Indiana...
Complaint comments Comments Complaint country United States, Illinois, Carbondale Complaint category Restaurants & Bars

Applebees - Georgia, Valdosta - cockroaches ran across table and hand

Posted: 2012-01-31 by    Richard Ramsey
Complaint Rating:  0 % with 0 votes
Along with the bad service, there were 6 of us and when certain food came it was wrong, the hamburger was raw and other entress were staggered, so some of us before others as we started to each, there at least 3 cockraches run across our hand and we killed one and showed the manager, and at the end of the experience which at that point wasnt long, the manager had oly compped one of our meals, I erge this entire city to stay away from this establishment. I plan to post as many blogs on the internet as I possably can to warn people about this infestation. I have also personally went to the department...
Complaint comments Comments Complaint country United States, Georgia, Valdosta Complaint category Restaurants & Bars

Applebees - Texas, Lufkin - Horrible

Posted: 2012-01-10 by    YourRegular
Complaint Rating:  0 % with 0 votes
I go to Applebee's in Lufkin, Tx a couple of times a week and usually always enjoy the atmosphere. However, the past few times I have had "Jenn" as my waitress. I don't like to complain at all but her service is horrible. She is very rude and I always see her sitting down at another table while my drink needs to be refilled or need something else. I am not the only customer that feels this way about her. I have talked to many other customers in reference of her and many wonder why she is still employed there. Jenn gives a bad reputation to Applebees....
Complaint comments Comments Complaint country United States, Texas, Lufkin Complaint category Food

Applebees - Florida, Largo - drunken managers

Posted: 2012-01-06 by    concerned sally
Complaint Rating:  0 % with 1 votes
I was at applebee's eating my meal (i am a regular at this specific store) and one of the managers came in (mike kwapil) not in uniform but still in his own store. I know he is on dui probation and he isnt supposed to drive and he does anyway and on this specific day he was drinking at the bar! then he got in his camaro and drove home! so much for upholding company standards with this location. the managers and kitchen at this location are both horrible. ive never had a problem with a server or a hostess and i have written to the company and everything and yet nothing happens....
Complaint comments Comments Complaint country United States, Florida, Largo Complaint category Food

Applebees - Terrible

Posted: 2011-11-26 by    tjhunt07840
Complaint Rating:  100 % with 1 votes
Hackettstown, NJ location. 20 minutes for waitress to come to table, then Dynamite Shrimp was plain fried shrimp and I was told "they are taking that off the menu so we are just using the shrimp we have without the sauce: and she walked away...just really bad food and even worse service!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Applebees - Georgia, Lithonia - Rude/Poor Management

Posted: 2011-11-25 by    Unhappy Campers
Complaint Rating:  100 % with 1 votes
I was treated extremely rudely and deplorable. I complained calmly that my steak was burnt. The manager game over and offered to replace. I said that cool. He said he would although there was nothing wrong with the steak in his opinion. I stated, "Wow, are you freaking serious that you don't smell that?" He got extremely angry and made me leave the store without replacing the steak. He also called the police and banned me from the store. I waited for the police and I was told that he had done this before. This is not the way customers should be treated and I was appalled. This guy...
Complaint comments Comments Complaint country United States, Georgia, Lithonia Complaint category Restaurants & Bars

Applebees - Florida, Tallahassee - Deception/Dishonesty/Poor customer service

Posted: 2011-11-13 by    skiminby
Complaint Rating:  100 % with 2 votes
I went to Applebees in Tallahassee for Veterans Day 11/11/11. I sat at the bar since there was a waiting list to seat in the restaurant area. I ordered my meal and 3 drinks. A man next to me (poss veteran) had his meal and several Long Island Ice teas. He got up and left the restaurant without paying his tab. I saw him leave and notified the bartender. She tried to find him outside in the parking lot with no luck. When I got ready to leave and pay my bill I noticed his Steak dinner was on my tab... it was then subracted as a Veterans meal. I came in alone and was a paying customer and asked to have...
Complaint comments Comments Complaint country United States, Florida, Tallahassee Complaint category Restaurants & Bars

Applebees - Virginia, Newport News - poor service and food that wasnt very good

Posted: 2011-11-08 by    terri1
Complaint Rating:  100 % with 2 votes
me and my family went to the applebees friday night on the 28th of oct and the service wasnt good and our food wasnt good either. it was cold and it took along time for us to get drinks and refills on our drinks. we didnt even finish our food we just got up and left. we would like to be reburst for our food. thank you....
Complaint comments Comments Complaint country United States, Virginia, Newport News Complaint category Food

Applebees - 3 times they got my order wrong and still made me pay for my meal

Posted: 2011-10-17 by    Weney
Complaint Rating:  0 % with 0 votes
I order a rare stake and the brought me a well done then i order again and told the lady that i wanted a rare so she said they will bring me back another one so they did a well done so i told the lade i don't want a well done i want a rare and she brought me the third time a well done. 3 times they got my order wrong and still made me pay for my meal i give them a 2 for there care for the customer it was pathetic. Didn't even ask if they would pay for my meal just gave me the bill....
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

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