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Below is the text of a letter I sent to John Mullen, President of Apple Vacations and their response.

4380 Bunting Ln
Columbus, IN 47203
January 6, 2007

Mr. John Mullen
President
Apple Vacations
P.O. Box 6500
Newtown...

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I have had a Hawaii vacation purchased from Apple Vacation. The situation was similar to the described here - itinerary they sent us contains wrong time of departure. When we came to the airport they simply refused to even talked to us. I have simply stocked in the airport WITH 10 MONTH OLD...

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We have been Apple Vacations’ very satisfied customers three times in the past and had our hearts set on Puerto Vallarta in February. However things don’t always work out the way we want. My wife, Gayle, has stage four lung cancer that she has been fighting since November of 2006....

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The vacation was a complete disaster from the beginning. There was no communication with the North American Airline or Apple Vacation. The hotel was horrendous; there was no security, they gave 2 room keys to other people with no identification, it was filthy and the customer service was awful....

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There is no clear definition on the website, on the phone message system, or in the conversations that I had with the initial customer service representative that I could not cancel my vacation and get cash back. This is kind of a double fuck because of the new legislation on leaving the country....

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Apple Vacations was chosen to help our friends & family travel to Cancun, Mexico for our May 2006 wedding. The majority of our guests were leaving Dulles International Airport and purchased the land & air accommodations through Apple Vacations. The week prior to our wedding, the package...

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I would not recommend booking a vacation through Apple Vacations by TravelTrek in Woodland Park for the following reasons:

We booked our vacation a year ahead of time and put down a deposit to lock in the price. We thought at this point we could move on to other things knowing...

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i am awaiting my refund for my cancellation due to health problems.
i was told, as was my travel agent, that it would be forthcoming
by friday october 31st 2008.
what is the status of my refund as i am in a very serious financial, crisis at this time, with fraudulant activity...

Complaint Rating:

We have been Apple Vacations very satisfied customers three times in the past and had our hearts set on Puerto Vallarta in February. However things dont always work out the way we want. My wife, Gayle, has stage four lung cancer that she has been fighting since November of 2006. She has undergone...

Complaint Rating:

I will never use Apple Vacations again!!! They sold me a square deal vacation to Punta Cana and assured me that all 4 resorts in the square deal would be a 6 golden apple resort. They advertise a 6 golden apple as high level of luxury. Well when we arrived at the airport we were given Sunscape...