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4.5 2138 Reviews

AOL Complaints Summary

21 Resolved
285 Unresolved
Our verdict: If considering services from AOL with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AOL reviews & complaints 313

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12:00 am EST

AOL Mixed Experiences with AOL

As someone deeply familiar with the digital landscape, I understand the frustrations and joys that come with using online services. Looking at the reviews for AOL, it's clear that customers have had a mixed experience. Some have highlighted issues with customer service, such as difficulties in verifying accounts and challenges with technical support. On the other hand, there are positive notes about the simplicity of the platform and the ease of completing tasks like surveys. It seems like AOL has room for improvement in certain areas to enhance the overall user experience. If you're considering using AOL, it might be worth exploring further to see if it aligns with your needs and expectations.

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2:01 pm EST
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AOL I have been trying to contact aol for over 2 weeks

I have been trying to contact aol for over 2 weeks now and have got nothing in return. I have filed requests for assistance on their website, left voice mails, sent emails and received nothing. This is causing a loss of business and is a serious burden on our company. The only this I get back is an automated email saying "Thank you for contacting AOL Email Support. In regards with the concern, please contact AOL Postmaster and send a request for support. For help on how to contact AOL Postmaster, please follow the steps below. 1. Visit http://postmaster.aol.com 2. Click on the "Postmaster Support Request" link 3. Fill out information under the "For Internet Senders (non-AOL members):" Note: AOL Postmaster is the department of AOL who handles incoming and outgoing emails. You may or may not receive a response email from them once you filed for the support ticket but rest assure that they are working for it. If the problem persists, please file for another ticket after 24 to 48 hours. Please reply to this email if you have further questions. "

ONLY ISSUE IS THIS WAS 2 WEEKS AGO AND I REPLIED SEVERAL TIMES WITH NOTHING IN RETURN NOT EVEN AN ACKNOWLEDGMENT THEY RECEIVED THE EMAIL.

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12:49 pm EST
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AOL Professional Summary

Thank you for your magnificent support! The resume template made this writing process more organized and met my professional requirement expectations.

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  1. Pros (Advantages)
    1. Pioneering Internet Brand
    2. Diverse Content Offerings
    3. Integrated Web Services
    4. User-Friendly Email Interface
    5. Established Subscriber Base
  1. Cons (Disadvantages)
    1. Declining relevance in modern internet era
    2. Overshadowed by larger tech giants
    3. Limited innovation in digital services
    4. User base erosion to newer platforms
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AOL Everything went well. The delivery were very nice

Everything went wel. Very Happy

Just need to know about the insurance that I purchased do I receive anything in the now confirmed that I have the insurance

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AOL Awesome

I won an item on dealdash, well they send me two of the items! I wrote to them and they told me to keep the item for my honesty. Thank you dealdash! I love my twin items!

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AOL Safe and Secure Aol

I created AOL email keeping in mind the safety and security. And I like the service updates notifications that I get time-to-time from AOL admin, so I can keep my contact details and double check the security system and keep it updated.
AOL email service is quite a relief for a user that also helps making a spam free email service.

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AOL Get Instant Support | Toll Free Number of AOL | *******039

Aol Technical Support We are providing technical support services for USA users if you have come any kind of issues related of Aol Email just you have to dial Customer support number ***039.Our experts will resolve your issues instant.
RELATED PAGES VISIT:
http://www.email-servicenumber.com/aol-phone-support.html
http://www.email-servicenumber.com/aol-customer-support.html

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AOL I disagree with some of these negative reviews

I disagree with some of these negative reviews. AOL has been nothing more than a great friend to me. I tried hotmail that actually blocked me out of my own account and not just once but several times. I got no help from the customer service at all and they blocked me for no apparent reason allowing me to not even get on the site with my password. I have found AOL mail to be extremely better by far and I am enjoying all of its services. No complaints here for this one I can tell you..

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AOL A Fledgling Company Trying To Find It's Way - Hopefully To The Trash Heap!

I don't use AOL for news content as there are better places. If you look on the net about AOL, all you see are comments from people equating them to an unrelenting variant that they want gone because they might get a brain infection. If you don't believe me, check out Consumer Affairs. The latest is that AOL has joined the sensationalist bandwagon and will silence and delete posts from anyone that's not a good fit. For that, I feel fine. I don't have AOL brain rot. But I'm sort of stuck with them for another reason.
I have Verizon email accounts that AOL controls. They are good to have because Verizon email is not scanned by search engines for data mining to sell you stuff. Now, if you have an email portal like Outlook with everything under one roof, you can look at all your emails without logging in to each account on line ~ that is until they no longer sync with AOL's servers as many people experienced. It was a deliberate move by AOL because it only happens to emails you receive, not what you send.

In a nutshell, instead of AOL just notifying account holders to generate a password on their site for each one, load it into your application, but keep your old password because you'll need one to log into AOL online should you want to punish yourself, until you do so, you will have to get your mail in AOL because AOL will not send it to your email program. That's why I have a program like Outlook ~ to make life simple.

I waited endlessly to get AOL on the phone to fix things, got disconnected several times, spoke to [censored]s that were clueless, was stirred and shaken and repeated the same crap a few more times until I finally figured it out myself. Even though AOL could have made life easy, they chose to torture people like me, that just want to read their latest emails by forcing the need to log into their garbage site like a hungry rat so that they could ramp up site traffic. Even Verizon concluded it was a big error to invest in AOL-Yahoo. Do yourself a favor, get the AOL vaccine and also a booster if they're still around.

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5:37 pm EST
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AOL - Conversation on AOL

I have made several comments on the story about Willis and they have been denied, including my appeal. There was NOTHING wrong with what I said. The ONLY thing wrong is that I am a conservative, a President Trump voter (and will vote for him again in November) and that is why my comments are being targeted. I do NOT appreciate being targeted by another...

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1:29 pm EST
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AOL AOL Customer Service

I keep receiving notifications to update my payment method EVERY time I log on to AOL. Last week I spoke to another employee that said AOL was cancelling my subscriptions 2 subscriptions and waiving any fees. He gave me a confirmation number (#[protected]) I could give AOL to verify his decision, (since I was told the same thing from another employee before this last one.) He promised my notifications would stop. They have not stopped. Today I called AOL and spoke to someone whose English was bad who could not verify my concerns. Each time I call AOL it means staying on the line with customer service people for over an hour! Please stop the payment update notice on my account ([protected]@aol.com). It is as simple as it gets.

Claimed loss: n/a

Desired outcome: Please stop the "update your payment information" on my account.

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2:20 pm EDT
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AOL Third party email client can not connect with aol server

In the past two days I have been unable to reliably connect to my AOL accounts using Thunderbird. For years I have used Thunderbird with AOL and have had few issues. I have Thunderbird on my Linux system and Windows 11 system and the issue is the same with both.

I wiped Thunderbird off the Linux system, re-installed it and the same issue came up when I went to add my AOL accounts which are @verizon.net accounts. However, I have one aol.com account and that worked. However, even then it took a long time for AOL to verify my password.

As an alternate, I used a second third party email client and encountered the same issue; I could not access any of the accounts.

I get a message saying can not contact the server or the attempt was timed out.

What else can I try?

Desired outcome: I want to be able to use Thunderbird to access my AOL accounts as I have since AOL took over Verizon's email.

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3:10 pm EDT

AOL Represents mental illness

The mental illness of these people is astounding now. They claim unity while reporting on fake news, post salacious stories that are false and divisive, always bashing Conservatives, but when you reply to say it's fake or counter the story with facts your comments are removed and you are banned. There hasn't been a truthful story since Russian collusion 8 years ago, but still their gullible followers are like soldiers now for these lies. The abuse of the 1st amendment is Fascist and dictatorial, and is creating a mental illness and hatred in their readers which manifests in real life and in the public as attacks on people and our freedoms. It's been the cause for some of the shootings and evil encounters we see in our real world that are racist and ignorant. While the left protects other's borders, they leave ours open and the people susceptible to crime, theft and death. We are being destroyed by these people and it seems intentional.

Desired outcome: Stop the Division and Be Held Accountable for their Lies.

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1:26 am EDT
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AOL moderators, and topics being discussed

nearly every time I enter a discussion on aol, a person can make a rude and often untrue comment about a President or Judge, and a moderator will allow it, when I say something to defend these groups my comments are rejected, here is 1 of many examples over the last several weeks, CW writes Joe Biden is a Marxist, the Moderator allows this statement! I reply; No he isn't, you should read up on Marxism, my comment gets rejected. so how is it that my comment is being unkind and CW's isn't unkind? this form of one side prejudice has been going on for several weeks now I'm so close to canceling aol, there are other option other than aol, up to now I have stuck with aol, however if aol continues to allow moderators to be one-sided I will have to look for other internet options. saying sorry doesn't get it, ACTIONS DO!

9 the moderator allows this statement

Desired outcome: hurtful untrue comments on bout sides must be rejected,

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2:24 pm EDT

AOL Redundant "policy" about account verification - Goes against logic and reasoning.

I made a brand new account earlier this year. Registered it with my phone number I had at the time. However, I recently got a different number last month (September) so I have no way to "verify" my account AFTER attempting to sign in with BOTH the correct email AND correct password..

They told me they cannot "verify" my account with the "information I was proving" Instead they tell me that "there was nothing more they can do"

So, in conclusion;

I attempt to login, using a valid email. With the correct password (I tried other ones - that prompted it saying it was incorrect; until typing the correct one bringing me to the next screen) The next screen was to "send me a text message" to the old phone number I no longer have access to. Incredible and absurd.

Desired outcome: I am able to provide verification of the name, last name, and phone number associated with that account.

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11:33 pm EDT
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AOL - Password generator

https://answers.microsoft.com/en-us/msoffice/forum/all/i-cannot-create-an-app-password-for-aol-sorry-that/fd4570c4-2b5a-4947-b846-2c4c4186bb71?page=2 this is only one link of people just like me tired of the runaround. I need my mail in Outlook. After a Microsoft update... on Sunday... I haven't been able to get into Outlook. I haven't been able to reset...

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9:35 am EDT

AOL my comment was rejected

someone posted that the article should open enough eyes that a certain candidate would not get elected. my reply was "From your lips to God's ears!"

and was rejected a few days later. Why? This is not offensive and my constitutional rights guarantee not only free speech, but freedom of religion.

It is despicable that aol would reject this reply. you should be very ashamed.

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4:58 pm EDT
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AOL email disruption

On 10-05-2023 you have obliterated the account of [protected]@verizon.net on the contention of inactivity. This account has been used almost daily for years. By emptying the email account, you have made unavailable stored foldes and addresses with vital information.

You need to restore the content of this account.

Please do so, and notify the owner at your earliest convenience. Please immediately email this account and [protected]@verizon.net with the acknowledgement that you have received this complaint.

Desired outcome: Desired outcome is the restoration of the content of the email account of [protected]@verizon.net

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10:14 pm EDT
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AOL Computer repair asurion

My MacBook Air went into repair at the end of July. On July 28th I received an email that they were waiting for a part. Since that time I have called 8 times and have spent close to a total os 20 hours on the phone. Now I am told that they will give me 300 dollars for the computer. The computer is 3 years old! I was never given the Option to get the computer back. It needed a track pad since it worked fine with an external keyboard and portable mouse. There was no communication from repair and every time I called I was told that someone will call back in 24/48 hours. I never received a call back or an option to get my computer back.

Desired outcome: I want an equivalent MacBook Air or my original back in the same working order.

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1:04 pm EDT
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AOL Email recovery

I have an original Email address from AOL (Ktluvsdncn). I have the proper password, but I cannot log in. I have called at least 5 times over the last 2 weeks and they are unable to help me log in. I have the password, but the identifying phone number isn't correct. I have the email addresses that were underneath my login that belonged to my children. Not one of their employees has been able to help me. It's a good thing that I moved away from this company years ago. They keep telling me to call back, and there is never a supervisor available to help. This is the worst customer service I've ever experienced from a tech company since NOT ONE of them knows how to help me.

Desired outcome: I want someone who knows what they are doing to help me recover my account

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AOL Customer Reviews Overview

AOL, originally known as America Online, is a web portal and online service provider. It offers a range of digital services including email (AOL Mail), news, entertainment, and finance content. Users can access a variety of online resources such as articles, video content, and forums. AOL's web portal serves as a gateway to the internet for users, providing a curated experience with a focus on connectivity and information. The company has a history of pioneering online communication with its instant messaging platform, AIM, although this service has been discontinued.

AOL In-depth Review

Website Design and User Experience: The design of AOL's website is clean and user-friendly, making it easy to navigate and find the desired information. The layout is intuitive, with a well-organized menu and clear sections for different services. The overall user experience is smooth and efficient, ensuring a pleasant browsing experience.

Range of Services and Features: AOL offers a wide range of services and features to cater to various needs. From email and news to entertainment and lifestyle, AOL provides a comprehensive suite of services. Users can access their emails, read the latest news, watch videos, and even play games, all within the AOL platform.

Content Quality and Variety: AOL delivers high-quality content across its various services. The news articles are well-written and informative, covering a wide range of topics. The entertainment section offers a diverse selection of videos, including movies, TV shows, and original content. Users can also find engaging lifestyle articles and helpful tips on various subjects.

Advertising and Promotions: While AOL does display advertisements on its website, they are not overly intrusive or disruptive to the user experience. The ads are generally relevant and seamlessly integrated into the content. AOL also occasionally offers promotions and deals, providing users with additional value and opportunities to save.

Customer Support and Accessibility: AOL provides reliable customer support through various channels, including email and phone. The support team is responsive and helpful, addressing user queries and issues promptly. The website is also accessible, with features like adjustable font sizes and compatibility with screen readers, ensuring a user-friendly experience for all.

Pricing and Subscription Options: AOL offers both free and premium subscription options. The free version provides access to basic services like email and news, while the premium subscription unlocks additional features and benefits. The pricing is competitive, and users can choose a plan that best suits their needs and budget.

Mobile App Functionality: AOL's mobile app offers a seamless and feature-rich experience on the go. Users can access their emails, read news articles, watch videos, and even play games directly from their mobile devices. The app is well-designed, with a user-friendly interface and smooth navigation, ensuring a convenient mobile experience.

Security and Privacy Measures: AOL prioritizes the security and privacy of its users. The website and mobile app employ robust security measures to protect user data and ensure a safe browsing experience. AOL also respects user privacy and provides options to manage data sharing and preferences.

Overall Performance and Reliability: AOL's website and services consistently deliver excellent performance and reliability. The website loads quickly, and the services are rarely affected by downtime or technical issues. Users can rely on AOL for uninterrupted access to their emails, news, and other services.

Comparison with Competitors: When compared to its competitors, AOL stands out with its comprehensive range of services and user-friendly interface. The content quality and variety offered by AOL are on par with other leading platforms. Additionally, AOL's customer support and security measures are commendable, providing users with a reliable and secure online experience.

How to file a complaint about AOL?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AOL in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AOL. Include key areas to mention in the complaint, any relevant transactions, steps taken to resolve the issue, the nature of the issue, and the personal impact.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against AOL on ComplaintsBoard.com.

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