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1.8 259 Reviews

Anytime Fitness Complaints Summary

53 Resolved
206 Unresolved
Our verdict: When using services from Anytime Fitness with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Anytime Fitness reviews & complaints 259

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8:06 am EST
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Anytime Fitness - No due diligence

Can I first please acknowledge that I did sign an ongoing contract (stupidly without reading it carefully - my fault) and I accept responsibility. However I thought it was for 12 months. In February 2020 I rang and notified Anytime Fitness Currambine that I wasn’t going be attending anymore. The last time I used the Fob was on 24 February 2020. Again I...

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4:03 pm EST
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Anytime Fitness Owner Anytime Fitness - Liverpool, NY 13088

My wife and I are contemplating harassment charges against the owner (Mike) and are in consultation with an attorney. This owner maintained a dirty facility in addition to being unprofessional, arrogant and having a demeaning demeanor. We were intimated in front of other patrons this past weekend and we told him that he was in breach of contract. We received a pro-rated refund, however, being harassed is yet another matter. Anytime Fitness goodwill in our neighborhood is a negative 1 and he should never be entitled to additional franchises. This franchise is in process of being bought by another franchise. The current Manager is in an awkward position because the current owner (Mike) is authoritative and not allowing the new Manager to do her job. She has the letter we hand-delivered and she confirmed everything is true in it. I strongly suggest you reach out to Angeline. This is not a trivial matter.

Jeff & Diane Phelan

Claimed loss: Harrassment

Confidential Information Hidden: This section contains confidential information visible to verified Anytime Fitness representatives only. If you are affiliated with Anytime Fitness, please claim your business to access these details.

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7:03 am EST
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Anytime Fitness - Anytime Fitness and ABC Financial unauthorized charges and credit reporting

My huge issue is with both ABC Financial and ANYTIME FITNESS ESPECIALLY CRAP gyms the deceptive advertisement on the ultimate cost of membership, the customer's ability (more accurately "inability") to cancel membership, the lying salespeople who trick you into joining by saying "you can cancel anytime", and the fraudulent billing practices their billing...

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Is Anytime Fitness legit?

Our verdict: Complaints Board's thorough examination reveals Anytime Fitness as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Anytime Fitness stands out for its commitment to quality and security. Clients considering Anytime Fitness should delve into its customer service record to gauge compatibility with their expectations.

Anytime Fitness earns 94% level of Trustworthiness

Perfect Trust Endorsement: Anytime Fitness achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Anytime Fitness. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Anytimefitness.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Anytimefitness.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Anytimefitness.com you are considering visiting, which is associated with Anytime Fitness, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Anytime Fitness as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Anytime Fitness website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Anytime Fitness's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • Anytime Fitness protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Anytime Fitness. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:47 am EST
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Anytime Fitness - Gym membership

I started my gym membership around march of 2023 and never went due to a shoulder injury that I had at work. I informed "Linda" the office manager that I would like to cancel my membership due to this issue shortly after I got the membership. She informed me that I signed a 2-year agreement (which she did not, because I knew I would leave this town soon...

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10:56 am EST
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Anytime Fitness They sent me to collections after I had cancelled my membership

I signed up for a membership in November 2022 I think, I was training with two trainers. They were not available after three months in all of sudden. One trainer left and the other was managing other gyms, so that left me with no one to train with due to no one being available that works with my schedule which I was guaranteed, which I waited for two weeks with no one available. Then I moved to a different county and so I called to cancel and the lady told me I had to come in to show proof that I had moved to cancel my membership. This was in February 2023, so I went in and she took all my documents and said that's all they needed and I left. Come June of the same year, they start charging me again which I didn't realized until Aug 2nd I think it was, that they had charged me 4 times in two months so I disputed this with my bank and got my money back and I also called the gym which they did not answer. Then this new trainer emails me to come and join her class. I had emailed her that I had cancelled my membership in February, she emailed back stating that I have an active membership. WTF! Then a week ago I get a call from collection agency that they sent my "balance" to collection. I did my part to cancel my membership, and I don't know what kind of scam they are doing but I will fight this! THIS IS FRAUD

Claimed loss: They kept taking money out but my bank didn't let it go through however, I was down up to $500 every time they tried to take my money because it was being "processed" but never cleared. This was a hit every time!

Desired outcome: Get this collection BS corrected! Because I did what I was supposed to do to cancel my membership.

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11:58 am EST
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Anytime Fitness Anytime fitness - leichhardt, sydney australia

I am complaining about the lack of email verification for new members, which means I am getting overdue payment reminders emailed to my address from a gym in Sydney, Australia. I live in England. I have never joined a gym in Australia. Please install a sign up verification system so random people cannot be signed up instead of genuine email provided by member.

Claimed loss: Harassment and emotional distress. £1000

Desired outcome: Cease and desist. Improvement to systems

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10:20 am EST
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Anytime Fitness Classes not being refunded

Signed up in May for the older woman classes. Was not sure that I would be able to do the classes since I broke my skull in 7 places and was in a coma. Was told that the money would be refundable if I could not participate. I went to 2 classes and told the instructor that I was so dizzy and I did not think I would be able to complete the classes.

Have tried to obtain refund since then. Was told to drop off proof that I broke my skull, so I did that. Still no funds have been refunded. I think the local news channel would be EXTREMELY INTERESTED to hear about this nonsense.

Claimed loss: $600

Desired outcome: Money refunded minus 2 classes i took

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Update by April Tomcik
Nov 28, 2023 10:25 am EST

Made the mistake of signing up for the older woman classes in NORTH PORT, FL location. Was told I could be refunded if I could not participate. I tried to go to the classes and could not participate. Have never received a refund for the $600 I spent on 2 classes. "Management" is an extremely loose word with this company. I have never dealt with a more unprofessional establishment...ever...

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5:30 pm EST

Anytime Fitness anytime fitness

I have been trying to cancel my subscription for over a year. I have been told by my orthopedic specialist that I need total knee replacement on both knees. I don't want to continue paying my monthly subscription of 23.99 every two weeks. If they need some proof of this this issue, please let me know. I can be reached at [protected].

Thank you for your time and help!

Lillian Jimenez

Desired outcome: Please cancel my ABC fitness membership.

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11:04 am EST
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Anytime Fitness - Membership cancellation

To whom it may concern, I am writing to complain about the cancellation policy. I moved out of Basingstoke in June 2023 and haven’t visited the gym ever since. Kindly check my ‘key fob’ logs for the verification. I have tried reaching out on calls and got a friend to visit the gym for ‘my cancellation’ as well and repeatedly was told to send email. I went...

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6:48 am EDT
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Anytime Fitness - The staff / up keep of the gym / my bank account

to whom it may concern, my name is Ronnie Gray a 65 year old black man i joined Anytime fitness on or about 2020 or 2021. i was so happy to be back in the gym because i hadn't worked out in about a year because of a hip replacement, i singed a too year contract which was fine with me because i knew that i was going to be committed to working out, i'm a USA...

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1:05 am EDT
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Anytime Fitness Membership access

I’m a member of Anytime Fitness, summit building, Gomti Nagar, Lucknow. I’ve been a member for the past 3 years and being such a big brand anytime fitness promises it’s members that they’ll have access to all the branches all over the world yet today I was not allowed to workout at any other branch in my own city and was told to leave the gym in the middle of my workout . This is utter nonsense and unacceptable from such a big chain .

Desired outcome: I would like to take action against Indra nagar branch for not letting the members to avail their benefits of joining anytime fitness.I want the team to contact me and tell me the reason why I wasn’t allowed to workout.

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4:12 pm EDT
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Anytime Fitness Removal of individual machine TVs

So you’re taking away the individual TV’s. Obviously to save a buck. That’s always the reason.

Imagine, if you will, two wall-mounted screens (set off to the side so two of five-plus users cannot adequately see the screen.) The remaining three … are they supposed to vote on what channel to turn to or do we start Anytime Fitness wrestling, a new AF activity?

Of course, one doesn’t need a TV. Have any of you done any indoor, i.e., gym, aerobic activity? It’s boring as hell. The only way that it’s tolerable is by being distracted by a TV. (I could use my tablet for viewing movies and use WiFi - that hasn’t been taken away yet - but the glare from the overhead lighting impedes using a tablet. The light switch/control is in a lockbox.)

Bring back individual machine TV’s

[protected]@centurylink.net

Desired outcome: A response, please.Get rid of the too few wall-mounted TVs to prevent fighting for channels and bring back individual machine TVs

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1:26 pm EDT
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Anytime Fitness AnyTime Fitness Gym

The Local AnyTime Fitness Gym refuses to cancel my Gym Membership while continuing to send me invoices. After going through their cancellation policy process AnyTime Fitness just doesn't want to do the right thing.

I spoke with the Corporate Office many times via phone as well as the Local gym rep at AnyTime Fitness and yet no resolution. I've also sent them emails requesting immediate cancellation (Policy) but it hasn’t been resolved yet. This issue has gone on for over three months now.

There are numerous online complaints about AnyTime Fitness regarding cancellations so it's beyond me why they continue to screw over customers

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3:14 pm EDT
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Anytime Fitness Location is on second floor

Been told that clients are not allowed to drop weights when they are dropping constantly throughout the day which is startling our elderly clients and staff. This is causing walls, pictures, and doors to vibrate to point the weights sound like they are about to come through the ceiling which happens to be overtop of staff and lobby area. The owner was informed but says this is not helping and that we could go up to see/listen for ourselves. Our response back was for him to come down and listen from our office. We are keeping a log of dates and timeframes. For a week straight... it has been pretty much most of each day with a few minutes of nothing. Please assist on minimizing the issue.

Desired outcome: Please assist on minimizing the issue with some sort of padding under the location of the weights.

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9:38 am EDT

Anytime Fitness Membership fee

My son who is 18 had joined the gym and was told he could join for 3 months and then it’s rolling monthly and could cancel at anytime.
The website is very confusing no clear indication on how to do this (even staff member agreed) and so had to cancel with the bank.
Thinking that anytime fitness will contact me to clarify the cancellation, I heard nothing.
3 months later was told we owed 3 months fee.
My son went in and explained. Also showed the member of staff the difficulties on the website, told this would be waived.
Now told I will be charged after getting a phone call. What’s going on. There is no clarity and I feel I was missold.
I will now want compensation for my stress and inconvenience as well as my fee waived.
Suprit

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6:50 am EDT

Anytime Fitness Illegally deducted money from my bank account after membership expiration

Hi,

I have taken the Gym membership in jan 2023 from Anytime fitness Wentworthville.

At the time of taking the membership I clearly told, I will be moving to new zealand but based receptionist explaination she said I have to take the membership at least for 6 month after that they close the contract.

However I have never used the gym after 3 month itself because I had already reallocated that time.

As per initial coversation and agreement, contract has been already closed in june 2023 but anytime fitness team is still deducting my money

They have never contacted me for renewal of request or membership update and hidden way they are stealing my money. even clearly said I will be not using gym after 3 month itself.

Hence july & aug month money has stolen from my account illegally.

Desired outcome: I need money money to be refunded and close the membership immidiatly

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8:21 am EDT
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Anytime Fitness Kyle Weber manager at anytime fitness... He is a horrble littletom man...

Joine in januarary... Kyle would not spot me on a machine in the gym.. I wrote a complaint about him in march... On 5/25 I asked kyle who the new manager was, kyle began yellin at me saying to leave I was not welcome there.. All because I reported him... On 5/27 I went back and kyle had deactived my card... The trainor told him he was wrong and all other members told him he was wrong.. The trainor nicole rouse, called corporate and the said they will handle it.. No word in 3 weeks... I went in this past momday.. Kyle comes to th floor and said he would call the police.. Aout and later just as I have finished my work out... I walked out with the police... Onto the lawn in front of gym... I held them 20 minutes talking outside.. With members coming and going frm the gym.. I had to change my gym and pay more... Kyle weber is a horrible very small man that likes to throw his mamagement around.. What a small stupid little man.. Thia morning I find on my emaiil there has been a social media that want to get rid of kyle.. I will be on that web site to day look like every hates kyle

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7:48 pm EDT
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Anytime Fitness Delaying tactics of AF 4th Avenue BGC filing my cancellation for AF subscription

This is with regards to the delaying tactics of AF 4th Avenue in Global City. Ive been contacting them re my plan of cancelling AF subscription. They used to reply to my inquiry, but when I finally decided to file the cancellation. Im not getting anymore reply from the club manager (MS. IRISH JANE MERALLES).

Hoping that you call their attention. This creates a bad image to your company in general.

Thanks.

Alejandro E. Arevalo, MD

Desired outcome: PROCESS my Cancellation as soon as possibleREFUND the unused private training sessions.

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10:52 pm EDT
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Anytime Fitness Language threat

05-05-2023 At 9:30 in the evening, my friend moved to my neighborhood. She had the idea of ​​fitness. I took my friend to GYM to experience it. On the third day, your Anytime Fitness staff sent me a message in chinese saying that I took my friend there. Because I was busy with work, I didn't reply to the message. After a while, at an interval of 20 minutes, they threatened me verbally and said that they would hand over my friend to the police. I was instantly surprised and angry. It was my fault that I brought my friends in. You can tell me that I violated the rules of the GYM and need to be fined. I am ok. I will bear the corresponding mistakes. But is this how Anytime Fitness employees talk to customers? I am very disappointed with Anytime Fitness. I have already paid the fine, I hope you have a solution.

Such staff are very disrespectful and very sketchy

Mr Wang

Email:[protected]@qq.com Tel:+65 [protected]

Desired outcome: Apologize

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Anytime Fitness Staff at NSW Liverpool branch

Issues

- Friday 28th I was charged 19.95$ membership fee, then Tuesday 2nd May Stephanie informs me that my account has been frozen. I was then charged the membership fee of 19.95$ again on Friday 5th May. Charged for my membership every Friday since I have signed up eventhough I was told my acocunt was frozen. I have it in writing that Stephanie says “​​Your own membership was blocked” on the 4th May 2023, and proof of payment from my bank.

- To provide me with the confidition that if Jake pays for a fee that has 100% NOTHING to do with me, then my 60$ fee will be waived, is unlawful, unprofessional and unfair..

- Rude, irrational and unprofessional manager– Stephanie M.

- Fined 60$ when I was NOT notified by anyone that my friend Jakes account was frozen and his card worked 2 days before. When I said I disagree with the charges and will not pay, Stephanie M, branch manager in Liverpool, laughs and says its not my choice.

Stephanie M, the manager of the Liverpool branch, is extremely unprofessional, argumentative, irrational and innapropriate. I joined Anytime Fitness on the 18 of April. I attended the gym for the first time on 19th of April at around 9-10pm (after my shift at a cafe). I went with my ex boyfriend, who at the time was my boyfriend - Jake. At the gym, he used a medicine ball, to work on his core. He did a Med Ball Rotational throw (which is usually done against a wall. When searched up on Google, all images shown are against a wall). Jake didnt intend to hit the wall, however, it still hit the very bottom and damaged it slightly. This was his mistake, and even though it was an accident does not mean he should be exempt from consequences, I understand that. However, that situation has nothing to do with me. I was not involved in any of this in the slightest. I did not do this exercise nor did I touch a Medicine ball. After this incident, Stephanie called Jake and told him that he needed to pay for the damage to the wall. I don’t know when exactly she called him, however, he told me on the 21st of April. He only told me that Anytime Fitness wants him to pay for damages, nothing more as on the 21st of April, I was working a shift at the cafe from 11am-9pm and he had visited on the only break I had for 30 minutes. We had other things to talk about, and he did not want me to stress about it. The second time I went to the gym was Friday the 21st of April. This time, Jake tapped his card first and opened the gym door and held it open for me, then I tapped. I distinctly remember his card worked. Then the third time I went to the gym was Sunday 23rd April. On Sunday, I tapped first, opened the door, then he tapped. His card beeped the same way mine did. That was the last time I have been to the gym to this day.

A few days later we were passing the gym, and he said he wanted to check if his card works. He scanned his access pass and tried to open the door and it did not work. He then explained that they did threaten to freeze his card when they called, but he did not say when. After Jake flew back to Coffs Harbour on the 28th of April he received an email from Anytime Fitness. He told me he got the email that they wanted to charge him 600+$ for the wall. That is when I wrote a Google review. That coming Sunday and Tuesday. I had a lot of university work due. Hence I did not plan to go to the gym for a while. After my submission on Tuesday, I wanted to go to the gym and remembered I had missed calls from Anytime Fitness. Without having any idea what they were about as I was not informed of the reason for the calls, I returned the call to Anytime Fitness. To my surprise Stephanie said with barely any explanation or pleasantness said I was going to be fined 60$ as I let a non-member into the gym. Jake was not a non-member, he was a member who’s account had been VERY RECENTLY frozen. Nor was I informed of it at the time he entered. There was also no way for me to know as when he tapped the tap his card, the machine beeped exactly like mine did. And 2 days before, on the weekend, his card did work. I had no reason to think it suddenly wouldnt.

During our call on Tuesday, Stephanie was very argumentative, and hostile. I explained Jake isn’t in the state anymore so it wont happen again, and on the one incidence it did, I had no clue that his card was frozen. I reassured her he will not be returning to the branch nor will he be going to Anytime Fitness anymore. From the way she responded she was clearly not listening. She brought up irrelevant points. She said that “the way it seems is that I’m avoiding Anytime Fitness (calling her back) because I know I’ve done something wrong” and that “I’ve only called them back because they blocked my card and froze my account”. However, I had absolutely NO clue they froze my account, I had just submitted my assignment that Tuesday and was planning to go that day. I had no idea how urgent or serious the missed calls were. There was no message or email, or any other attempts to communicate with me other than missed calls.

I told her. I did not know they froze me account. She asked me when he left Sydney and I said Friday the 28th of April. She was insinuating I was lying about being uncomfortable talking about my ex to avoid the fine. She then said how come I posted a review about the incidence 2 days ago on google (30th April). I never said we were no contact, I simply said we broke up and I was uncomfortable talking about it. She then said that the way it seems to her is that I was avoiding their calls and then posted that review, which made it seem like I was on his side. I have no idea what that has to do with me and my 60$ fine. I told her I didn’t answer because I was at work. I work at the hospital cafe from 11-8pm on most weekdays and only get a 30 minute break. She has always called me during those hours hence I did not pick up and couldn’t call back because it was after hours. This week, she called me on Monday, and I called her back on Tuesday. She then says. Why didn’t I call her during my 30 minute break…I am an international medicine student. I have many other things I have to do before returning a missed call from anytime fitness. I work from 11am to 8:15pm, and that 30 minute break is the only time I have to eat lunch/dinner, call my mum who’s in my home country, school work. She’s arguing as if my not calling her back is me avoiding taking responsibility. I pointed out I was the one who called her that Tuesday. She said the google review was incriminating. She asked if I was there when the wall was damaged, I said yes and she asked me why I didn’t report it. I said because it had nothing to do with me. I then said again what does this have to do with my 60$ fine. She then said she’ll talk to management and update them of the story.

She had not called me back, so I called her on Thursday 4th of May. She said that she wasn’t working yesterday but she has talked to management and they are only willing to waive the fine if Jake pays 616$ for damage to the wall. I then said I do not agree to pay the 60$. She laughed and said “its not your choice”. I then asked what happens now, if my account will stay frozen until I pay the 60$. She then said she was going to charge me 60$ today and unfreeze my account. I asked what exactly am I being charged for. She said for tailgaiting and allowing a non member to enter. I said he is a member. She said that what I should have when I went with Jake was tap my card, open the door, go through the door and close the door behind me. Then wait behind the door for Jake to do the same. Then walk up the stairs and do the same with the upstairs door. I said that was an unreasonable expectation and there are many other people who go to the gym together who did what I did. She then said that I as a member I was instructed to do so. However, I explained I wasnt, on 18th of April, I signed up to Anytime Fitness with Yogita K. She showed me where to tap my card to enter and during her demonstration, she held the door open for another member. The demonstration I was shown, the door was held open for a member while they tapped, which is EXACTLY what I did. That was the demonstration shown to me by YOUR staff. Stephanie said she can check the recording and I said she should. At the end of the call I have asked Stephnaie for her request to fine me in writing on email.

After receiving the email, I will accept to pay this fee as it is written in the contract I signed. However, this could have all been avoided if Stephanie, the manager, was not as u professional, rude and argumentative as she was approaching the topic. She should have informed me of freezing my card instead of assuming I knew and assuming thats why I called. She should have emailed me or even messaged me formally about wanting to charge me 60$ instead of waiting over a week for me to call her back without me even know that the matter was, and that it was as serious as it is. I am a rational person, and understand that if those are the rules, and it just so happens that his card was frozen then thats that. But instead she assumed I knew his card was frozen when I held the door for him, assumed I was lying about aspects of my break up, assumed I was ignoring their calls and I was only calling back because I found out they blocked my card.

Without all of these assumptions, insinuations and irrational argument points brought up be Stephanie (like saying I should have called her back during the one 30 minute break I get during my 9 hour shift from 11am-8:15pm), I would have quite easily obliged to have paid the fee if she was more professional. However, from our first call, she was immediately hostile and argumentative. This whole experience has honestly made me regret ever joining Anytime Fitness and has completely ruined my excitement for joining the gym the first time in my life. Its quite sad that if I had just joined in my home country (Malaysia) like my mum had, or even just a different branch in Sydney, I would not feel this way. I know 60$ may seem like a small amount to some, but it is not to me. Either way I understand that I have to pay the fine. I would like 19.95$ refunded as I was informed my account was frozen on 2 occasions - Tuesday (02/05) and Friday (05/05), yet I have been charged every week since signing up.

Desired outcome: I would like 19.95$ refunded as I was informed my account was frozen yet have been charged every week since signing up. 60$ fine was waived

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+1 (800) 704-5004

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