American Airlines
reviews and complaints

On March 7th, 2024, Flight AA 758 Austin - GRU had a delayed 15 hours.

Ticket number is Ana Beatriz de Oliveira Fernandes [protected] and Marina Terront de Oliveira Fernandes [protected]. Marina is my daughter and minor, that's why I am claiming for her.

First flight Austin to Dallas had a delay 7,5 hours and the second flight 7 hours. The damage caused, made us sleep at the airport floor, cause all the hotels offered by AA was full. At the end we had a nightmare .

I have a 2 kids with and am flying alone, I usually get to board earlier in any airlines I go. Since it’s hard to board with 2 kids I asked the American Airlines employee if we could board a bit earlier, not only he said no but he was giving me really mean looks of discrimination, I am a Muslim and I do wear my hijab, to my perceptions this was due to racism and nothing else. It would be great if we had actual professionals working at American Airlines. Not only it’s not good for the company but also it’s bad to an international level. I hope you guys take this seriously. Thanks.

I had to be rebooked at both Eugene and DFW. I did not sit in seats with extra leg room. All the inconvenience of having to be rebooked should be addressed too. The biggest complaint is all the waiting time I had to put in at both Phoenix and DFW. Also I am 84 years old and use a walker and my gate was changed 3 times at DFW, from Dd to B and back to D. That is very hard to have to make it to so many gates!

My family had a flight cancelled on 8/17/2023 from Miami to Norfolk.AA could not get me home until the 19th which means I would miss 2 days of work.I spoke to an AA customer service representative who suggested I buy tickets from another airline.I asked her if those tickets would be reimbursed and she emphatically said yes.It is October 11th and I cannot get anywhere with AA.I did have an agent explain that AA does not reimburse tickets purchased on another carrier.So I am out $2500 3x$700 plus taxes and baggage).I would never have purchased tickets on another airline if I had to swallow the cost.I cannot get any response from AA and it is as they do not believe me that one of their agents gave me incorrect information

Was flying back from MCI to FNT with a layover in ORD.

Sept 22 2023 was at gate G14A and had one of your employees hiding behind a wall watching his phone with volume turned up to where I could hear it. My presence did not seem to bother him at all. This behavior continues for approximately 20 minutes while a female employee stays busy at a computer.

See attached pic.

I booked award travel to Singapore via JFK (KMMBDT) in September. I had booked it in January originally and I was subject to no les than 4 travel changes. With each one, it got progressively worse as another sector was added to an existing 4 sectors. I lost my premium economy seating on virtually all sectors. The partner Cathay Pacific (CX) is quite possibly, the worst airline to use when selecting award travel. Too many changes at the 'last minute' according to its whims.

They make changes on-the-fly, it seems and notify AA who relay the message. Never pick CX if you have a choice in connections.

My wife who travels on United has had perhaps one small change to her travel itinerary in 11 years of flying them.

I have stopped using their AAdvantage card and applied to United to join their club.

Would never recommend AA for award travel. I used to belong to the Delta club (higher mileage requirement but they were always good on their itinerary).

i can't give a credit card award to stewardess when applying for card on-line. that's terrible. i did today get approved for aadvantage plantium select card but no one at citi knew how to use the number on the paper application which was 379533. first name was taylor i believe the aa person on the plane. Please let me know how to get her the credit for getting the card,

Alex Novakoski

[protected]

My name is; Earle S. Vaughan Jr. this is regarding 07/12/2023 Flight#1161 was departing from San Luis Obispo, California at 6:09 a.m. My 3 grandkids, daughter, boyfriend and I were in line to check in 6 bags. As we approached the counter (with about 12 people in back of us) the counter person told us we had to take our bags to the boarding area, because they were running late. When we arrived, they were boarding group 5, we were in group 7. As my daughter was boarding, they told her that the bag was too large and she had to get rid of it. They told her to throw it out because it couldn't go on the plane. My granddaughter took the bag and ran back through Security and gave it to my son outside the airport. They said she had 10 minutes (this is a very small airport) one minute later they said she had 2 minutes. My granddaughter was just 5 seconds away and they closed the door. They would not reopen the door, even though they took the rest of the bags. We had to rebook for the next day. I am a Vietnam Veteran, 77 years old. I've always been treated with respect on airlines but this was appalling.

My Name is Moses T Nanna, a lawful permanent resident of united state of America, I booked a flight for Saturday, July 22, 2023 (XLHJCK) from IAH Houston George Bush to EWR Newark, Arriving at the airport IAH, was the worst experience I ever had in my,, life, the customer service was very poor, and disrespectful, I was humiliated by their customer service at the airport, First they make me miss my flight, and this are the reason.

1. I was trying to buy a visa card due to lost wallet, just to pay for my bags, the customer service that was working that shift didn't help me due to them seeing me holding a green card, and that was my first time using the card machine, by the time I was done the lady at the counter told me I can't board in plane that is too late, after I arrived at the airport 1hour before my flight, that not even the issue, she rescheduled me for the next day flight which was so early she doesn't provide and option to me, after I loaded my card with 70$ to pay for my bag at the airport bag machine, I have to leave airport in sad mood that day.

The next day, which was Sunday July 23, 2023, I arrived at the airport so early to check my bags in using the same card I put 70$ in, the customer service told me there wasn't money on my card that I should go figure out where I spend the card, that was a slap in the face for me, after trying to explain myself to them that their machine was the only place I use the card to pay for my bags without giving receipt, they don't want to hear me out, they keep saying is I should go figure out where I spend the card, at the point I was about to get frustrated, I ask for their manager, which was black, she told me they sorry they can't do anything about it and show no remous to my situation, other customers was Suprise by their attitude towards me, it get to a stage one customer walk to me and told me to file complaint against them to the business bureau, after 30min later the manger told me to call the number on the card to see where the card was spent, I picked up my phone and call the card customer support, the guy told me that American Airline machine was the one who charge my card and never printed my receipt, he told me to give the phone to the manager after few minute on phone they later found out that the machine took my money, for past 1hour the customer service make me look like a fool in front of people on my right, after they check my bag in they never apologized for the embarrassment they make me go through.

My name is Archangel Lenier a passenger on flight 1653, traveling from Dallas Forth Worth to Los Angeles, California. This night after two cancellations we asked board the plane and after everyone got settled in, we were asked to please get off the plane because the pilots had changed their mind and will not be flying until the next day morning at 7:00am. During all the confusion with everyone trying to get off the plane, this one passenger came from a different row to reach over on my side and grab his hardcover carryon which then slip from his hand hitting me in the head and face, causing me to have a block out that lasted for only the Lord knows how long. But when I woke up from the block out, I was able to make it over to talk with the flight attendants who then gave me an icepack, asked me where I was seated at, and the paramedics were called. Currently, I am still suffering from headaches, migraine and I don't have a sense of smell nor taste.

I purchased a return American Airlines ticket from the Cayman Islands to Florida in October 2019. I had one year to travel on the airline ticket
American Airlines did not travel to Cayman Islands from 2020 to 2022 due to a border Covid shut down
My request for a refund was denied three times by American Airlines
Contact me at jacklyn.[protected]@gmail.com

I had made arrangements to and from my trip to myrtle beach for wheelchair assistance. I understand most places are understaffed but what happend to me was worse than just waiting for someone to help me. I took my first flight from indianapolis to charlotte north carolina. There were no people to help me around in that airport so I walked to my gate slowly but I finally got there. I boarded the plane. When I arrived in charlotte I walked up the ramp to the gate and talked to a young man about getting assistance to my next flight. He told me to sit in a wheel chair and then he parked me by the gate and promptly forgot to come back to help me. I got up and wa. Ked to what was my next gate. The gate had been changed so I had to walk so far back to where I needed to go. By the time I got to the gate I was so exhausted, I had fallen and hurt my hip two weeks prior which is why I needed help in the first place. When it was time for my flight I was one of 5 people called to the gate to board early. I was so happy to be acknowleged for once during this trip. When I got off the plane in myrtle beach I had another long walk thru the airport.

If you not Hispanic you don't get good service in American Airlines Cargo in Miami International Airport. There is racism in the American Airlines Cargo in Miami International Airport. Racism should not be tolerated American Airlines Cargo in Miami International Airport. No one speaks English in the American Airlines Cargo in Miami International Airport.

I went to American Airline cargo area in Miami International Airport for truck delivery. I have my paperwork ready from the office. I waiting more than a hour because all the employees were on the counter on their cell phones at the American Airlines Cargo. It's a disgrace and unprofessional all the American Airline employees were on their cell phones. There were all of American Airlines Employees just sitting there doing nothing but on their cell phones. New management is needed at the American Airlines Cargo in Miami international Airport immediately. Miami International Airport American Airline cargo customer service is very terrible. American Airline Cargo employees treat people like trash. This should not be tolerated.

The police at the airport took a statement about what happened during the flight, I was then escorted to an American Airlines representative at the airport. They took down all my information and informed me that they would be calling me in a few days, which never happened. I will be getting an attorney involved if I do not receive a phone call in the next 48 hours. My number is [protected]

Employees should treat each other with kindness, respect, and appreciation. Managers should also treat employees with kindness, respect, and appreciation. In the American Airline Cargo Area it should be a friendly, nice, respectful, environment to work at all times. Employees, Supervisors, and Mangers that is treated an employees unfair should be fired because this Behavior should not be tolerated in America Airlines Cargo Areas. It doesn't matter what company you work for all employees should be treated with kindness, respect, and appreciation in the American Airline Cargo area.