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I got my shell mastercard bill and it has a $63.95 charge and I have no idea what it was for....

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On July 17th, my sisters bought a baby crib from Amazon.com for my very first baby. My husband and I were so excited when we saw the two boxes arrived at our front door. After my husband trying to put the crib together, we realized the crib was too big for the space. We put the crib back to...

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Amazon advertised a cordless phone as NEW. It appeared it the cart with REFURB inserted in the product model number. (It did not say Refurbished anyplace else, it could easily have been overlooked). I phoned customer service, who "absolutely assured" it was new. In fact it is shipped...

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I placed an order with Amazon.com on May 24th. My estimated delivery dates were May 30 to June 1st. I was also given a tracking number.

When my items did not arrive by June 1st, I went into my email and tried to use the tracking number that Amazon.com gave me. Well packages sent...

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I had been a loyal Amazon.com customer for 5 years. I placed, on average, one order per month in various amounts. In my 5 years of dealing with Amazon I never had a problem with them.

On May 18th I ordered something from Amazon for my laptop computer. My order was processed and...

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I have purchased by paying thru my credit card on 19/02/2006 for CD pack of STAR TREk. They have till date not sent me the same. They were supposed to deliver by 04th may '2006. I do not know how and whom to contact as I stay in India. I suggest to be very careful ordering from Amazon.com...

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What company would have the "courage" to send this type of message to a client?

"I have reviewed you account and your orders. I do apologize for the frustration and disappointment in this matter.

As it appears we are unable to ship items to the address...

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I have been buying from Amazon since 1999 without any problems, but in the last year or so I have noticed their shipping has really slowed down.

Today was the last straw for me. I placed an order for three items on Dec 4th, one was a book that was a pre-order and was to be released...