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CB Credit Cards Review of Aloha Hale rental Roger Plattner
Aloha Hale rental Roger Plattner

Aloha Hale rental Roger Plattner review: Bait and switch, non disclosure

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2:25 pm EDT
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The company is Flagship Financial Service Merchant Services
This started August 2016 on what seems like a weekly basis.
Our account Rep is Martin and the Risk Management person is Efron.
We signed up for their credit card processing services and they were more than happy to help. We supplied all the requested information, personal info, bank info, our VRBO vaction rental information and all was verified by them We need to be able to take CC for reservations that people make for our vacation rental. Customers expect that their card will be charge in a timely manner .
Then when it came to processing the first CC, they said that they have to hold it for a period of time . When we pressed them then they said they have to call the customer to verify the charge This situation alone took over a week ., IT would have been nice to know all the details up front . It was a $2100.00 charge and as you are aware cash flow is essential for a business, not to mention a random person calling on a CC charge to a client make scare them, especially with all the scams these days. WE could lose business due to their practices that they never told us about.
Flagship said that they left the client messages but there was not return call, We called the customer and he said he returned to call and left them a message . We called Flagship to tell them and they magically found the message . Now we receive call today from Flagship, Erfon, stating they now have to hold the 2100.00 CC payment till October, Their reason, the customer is not checking into the condo till October.
Flagship does no disclose this information up, the bait and switch and seems like they make up the rules as they go along,
We need CC processing in a timely, reliable manner without conditions changing as fast a s the direction of the wind does .

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