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Alfred Angelo
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3.7 15 Reviews

Alfred Angelo Complaints Summary

10 Resolved
5 Unresolved
Our verdict: With a good resolution rate, Alfred Angelo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Alfred Angelo reviews & complaints 15

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8:38 am EDT
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Alfred Angelo Unorganized Store

I would not recommend...

I went in with a wedding party and we all got sized and placed our orders, a few days later they call and tell me they lost my size and that I have to come back in and get re-sized because the girl didn't write it down.

Then 2 months later when I am to be picking up my dress they call and tell me they ordered the wrong style dress and that it will now not be in for another 2 months, cutting it very close to the day of the wedding.

There is no excuse for losing my sizing and ordering the wrong dress...that's your main job.

I was finally called to come pick the dress up which I did. When I got home to try it on it didn't look how I remembered so I emailed the other bridesmaids and it turns out that they gave me THE WRONG DRESS STYLE. They called the bride to tell her and she called me and said they were going to call me...I never received a call. I called them and found out they had my number wrong (even though I had been called by them previously) I now have to make a 4th trip to the store to get the correct dress. Lets hope I don't need alterations as the wedding is next month and that doesn't leave much time. For all these screw ups they have not refunded a portion of my money or offered anything for the multiple inconveniences I went through. I will be sure to tell everyone I know to use a different bridal store. (This was the McKnight Rd store in the North Hills)

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5:15 pm EDT
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Alfred Angelo Abysmal...

after working for Alfred Angelo for a short time, i can verify that the complaints here are warranted and very accurate. i was hired in February, along with a large group of women. the training was practically non-existent. i've worked in high end retail for nearly 10 years, and i've never felt so unsure of myself and uncomfortable relaying information to customers. i like to be able to feel confident in what i'm selling to a customer- that all the information i'm giving them is true and without exceptions. the training i received didn't include the fine details, and i felt as if i looked completely incompetent, having to constantly refer to a manager for answers... and after asking the manager, having her snap at me for not being able to answer the questions myself. Kim Benny was our district manager, and she is as unpleasant as the previous reviews indicate. she tries to be intimidating to her pion employees, frequently reminding us that if we don't SELL SELL SELL, we will be quickly and easily replaced. the constant threat of being fired for not meeting sales goals certainly did not make for high overall employee morale. in fact, i often had migraines and nightmares about work, and felt anxiety the moment i entered the parking lot. after finally getting on a roll with my sales, i was soon reminded that the "amazing" commission i would make would not be added to my paycheck until after the item came into the store and was picked up by the customer, which often takes 3-6 months. i was hired in February, worked the "busy" season, and by the time July rolled around, things had slowed down. anyone who has worked retail for any amount of time knows that summer is the slow season. if you are a summer bride, your gown was most likely purchased earlier in the year, and not as many brides have fall and winter weddings. so of COURSE sales were down. instead of understanding the concept of the "retail summer slump", the employees were being blamed for poor sales. we were asked to push the sales harder, and to call brides (whether they purchased that day or not) 3 times in 14 days, to ask if they'd like to come back for another appointment. now, if i was a bride and i'd just emptied my bank account on a $1500 dress, and my stylist called me back a few days later asking to come in soon and perhaps purchase that $300 veil i just couldn't afford, i'd probably tell her to F right off. and in many cases, that's exactly what the brides told me to do. i felt ridiculously uncomfortable, calling people 3 times in 14 days...it felt like harassment. after sales didn't pick up, the entire staff was informed via phone that we were ALL being laid off. that sales were so bad, there was not enough money to keep the store staffed. that seemed ridiculous to me, considering what a large company Alfred Angelo is. and with that, the commission we had all earned did not go on our final paycheck. so therefore, when we actually WERE having great sales earlier in the season, all the commission we earned was moot, as those dresses were still on order and had not yet been shipped to the store or picked up by the customer. it seems to me that being fired at that time was a strategic move on the part of the company. they got to pocket the approx $800+ commission earned per employee.
while Alfred Angelo does have some beautiful wedding and bridesmaid dresses, i cannot in good faith tell recently engaged friends and family to shop there. not only was my experience working there abysmal, the way i told to treat customers (i.e.- like walking $ signs...no literally, i was told think this way) is disgusting and goes against my personal beliefs.

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Update by knifeshow
Sep 04, 2013 5:17 pm EDT

after working for Alfred Angelo for a short time, i can verify that the complaints here are warranted and very accurate. i was hired in February, along with a large group of women. the training was practically non-existent. i've worked in high end retail for nearly 10 years, and i've never felt so unsure of myself and uncomfortable relaying information to customers. i like to be able to feel confident in what i'm selling to a customer- that all the information i'm giving them is true and without exceptions. the training i received didn't include the fine details, and i felt as if i looked completely incompetent, having to constantly refer to a manager for answers... and after asking the manager, having her snap at me for not being able to answer the questions myself. Kim Benny was our district manager, and she is as unpleasant as the previous reviews indicate. she tries to be intimidating to her pion employees, frequently reminding us that if we don't SELL SELL SELL, we will be quickly and easily replaced. the constant threat of being fired for not meeting sales goals certainly did not make for high overall employee morale. in fact, i often had migraines and nightmares about work, and felt anxiety the moment i entered the parking lot. after finally getting on a roll with my sales, i was soon reminded that the "amazing" commission i would make would not be added to my paycheck until after the item came into the store and was picked up by the customer, which often takes 3-6 months. i was hired in February, worked the "busy" season, and by the time July rolled around, things had slowed down. anyone who has worked retail for any amount of time knows that summer is the slow season. if you are a summer bride, your gown was most likely purchased earlier in the year, and not as many brides have fall and winter weddings. so of COURSE sales were down. instead of understanding the concept of the "retail summer slump", the employees were being blamed for poor sales. we were asked to push the sales harder, and to call brides (whether they purchased that day or not) 3 times in 14 days, to ask if they'd like to come back for another appointment. now, if i was a bride and i'd just emptied my bank account on a $1500 dress, and my stylist called me back a few days later asking to come in soon and perhaps purchase that $300 veil i just couldn't afford, i'd probably tell her to F right off. and in many cases, that's exactly what the brides told me to do. i felt ridiculously uncomfortable, calling people 3 times in 14 days...it felt like harassment. after sales didn't pick up, the entire staff was informed via phone that we were ALL being laid off. that sales were so bad, there was not enough money to keep the store staffed. that seemed ridiculous to me, considering what a large company Alfred Angelo is. and with that, the commission we had all earned did not go on our final paycheck. so therefore, when we actually WERE having great sales earlier in the season, all the commission we earned was moot, as those dresses were still on order and had not yet been shipped to the store or picked up by the customer. it seems to me that being fired at that time was a strategic move on the part of the company. they got to pocket the approx $800+ commission earned per employee.
while Alfred Angelo does have some beautiful wedding and bridesmaid dresses, i cannot in good faith tell recently engaged friends and family to shop there. not only was my experience working there abysmal, the way i told to treat customers (i.e.- like walking $ signs...no literally, i was told think this way) is disgusting and goes against my personal beliefs.

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9:08 am EDT
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Alfred Angelo Dress

I ordered a bridesmade dress for my sister-in-law wedding and did not receive the same dress I tried on. I called in once I tried the dress on and explain to the young lady what was wrong with the dress. The material for the straps was torn up unable to use, the bust area was not fitted correctly and the dress was at least 4 inches longer than it should have been seeming I am 5'5. The hook to snap the dress together was a string and once unhooked you can not find away to hook it back up. The under arm area was disportioned because one side was higher than the other. When called to speak to a manager she gave me little to no option. I work 9-5 the seemtress is only there on Tuesdays and Fridays so I was basically SOL. The wedding is in a week in a half. I have to 54.50 to get the dress hemmed by someone else and who knows about the regular dress. A partial refund to compensate for the errors of the dress nor any other solution. Very unsatisfied customer. Will tell everyone to never purchase a dress from this company.

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Update by LaToya G
Oct 23, 2012 9:13 am EDT

I meant to say nothing was offered to fix the problem. I had to pay 54.50 to get the dress taken up 4 inches and that not even to say what it will cost to fix the rest. Very upset so I had to add a comment to fix the errors. Please do not support this business. If I have to go to every bridal expo they are at in my area to assure they do not get the business I will. Dresses are very expensive to say you are only wearing them probably once to get screwed over.

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8:35 am EDT
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Alfred Angelo Customer Service

I have been calling corporate since my dress drama started on 8/23/12 and have sent out numerous emails. Apparently a customer calling to complain about how their associates lie and mislead customers in order to make a sale does not warrant an immediate call back! How do they expect their stores to display proper customer service if their corporate offices don't set a good example! It's no wonder reviews about their stores are more negative than positive!

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Anglkiss2
Mechanicsville, US
Apr 25, 2011 6:45 pm EDT

I ordered my dress in February for a wedding in May. I was told my dress was being shipped mid March. It is now the end of April and I still have no dress. They keep saying it is being shipped overnight on various dates yet still no package. Today I am told that it was supposed to ship on April 22nd but they never got approval for the overnight shipping so it is just sitting at the distributor. It still needs to go to the store and Glen Burnie and then they are supposed to Overnight it to me since I live over 2 hours away. I would never reccomend anyone to use Alfred Angelo at all. It is a nightmare

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3:15 pm EDT
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Alfred Angelo quality, customer service

Went to purchase a bridesmaid dress and had it express shipped to the store. Took my daughter to the store when it arrived and she tried it on. The dress was ordered a size smaller than it should have been. It was a sleeveless dress that fit her fine around the top, the problem was with the bottom, it was too tight. Went back to see the seamstress for the dress to be altered. Dress came back and she let out the top (which didn't need it) and opened the side seam about 2 inches in length on both sides. Now the dress sticks out like bumps on both sides at the hips and the top needs to be taken in 1 1/2 in on both sides. Went back to seamstress to have top fixed and the rest of the bottom let out (to remove bumps). After 3 more alterations bumps are still there and she put a hole in the dress from taking it apart so many times. The manager of the store did not offer any assistance and did not say goodbye when we left. Will never purchase another thing from Alfred Angelo.

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Chad Alfred Angelo
, US
Apr 10, 2012 10:01 am EDT

My name is Chad, I am the Customer Relations Manager with Alfred Angelo. Please email me your daughter's name as I would like to research this myself and see what is going on and help as best as I can. My email is chad@alfredangelo.com

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7:06 pm EDT
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Alfred Angelo Inferior workmanship/bad product

I purchased an "Alfred Angelo" mother-of-the-bride outfit from this company. The outfit consisted of pants, top and jacket. I went to a professional seamstress to get my measurements for them. When I received the outfit, it was crammed into a plastic mailing bag. When I tried it on, the pants only came up to just below my butt crack and were about 2 inches too short. The top didn't fit either. I contacted Lisa asking for my money back. She begged to allow "them" to redo the pants. I agreed only if she would remake the top also. It was poor material and poor workmanship, but I figured that
I wouldn't be getting my money back from them, so I might as well just get what I can.

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Update by mslater1956
Jul 04, 2011 7:08 pm EDT

THIS IS NOT ABOUT ALFRED ANGELO! IT IS ABOUT BEST DRESS PRICE.COM

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1:10 pm EDT
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Alfred Angelo A Large Mess

Hi Ms.Katie,
I was a customer at the Glen Burnie Store.I purschased my Wedding Gown which was too big and I had to take my dress to another place for alterations.My dress was ordered way to big and now I dont get the actual look of the dress.There was also 6 Bridesmaids dresses and 2 Mother of the Bride and 1 Grandmother of the Bride Outfits purchased, Out of the 10 outfits only two fit ok.I am very disappointed with my service from This location.Alfred Angelo has made my whole experience this far very sour.I spoke to The Store Manager Tamera no help and a nonchalant attitude.I asked for her Supervisors number she gave it to me, I called Stephanie and left a couple messages she Never returned my call so I asked for her Supervisors number and they couldnt help me.This has been a very sad, sad situation for me and I have been nothing but pleasant.Courtney did our fittings and made us fill ok but the dress sizes were totally wrong.Courtney had me in a ten dress Why did she order me a 18 I thought she knew what she was talking about.Now my dress is not what I was looking for since its so big and even with alterations its a mess.So my Question is who can I talk to about this situation?Can you help me with that?

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Crystal_mia
Syracuse, US
Jul 10, 2012 7:54 am EDT
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I had the same situation at the Syracuse store! I ordered a bridesmaid dress and they ordered one size saying that because of how the dress fits i have to order a size bigger. The dress came in, with it completely zipped i can slide the dress off and on. I'm nervous that they won't be able to take enough in because it is to big by at least 5 inches in some spots.

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unhappy in new jersey
Cliffwood, US
Mar 29, 2012 2:03 pm EDT

My fiance has similar experience in the NJ location. As a result 2 of the bridesmaids now need to wear straps (out of 5 bridesmaid dresses no 2 straps came the same length, one was super long and another was super short) with the dress. When starting to do alterations to let out one of the dresses because it came too small, the quality of work done on the inside of the dress by AA was a disaster. You could see uneven pieces of materials and the thread wasn't even trimmed properly. I suggest anybody with issues to file formal complaints with the BBB. I've found many similar complaints online but not a single one was filed with the BBB until recently.

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Worried sick...
Laguna Hills, US
Aug 16, 2011 7:17 pm EDT
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This is very upsetting as basically the same thing happened to me at with my wedding gown at the store in Riverside, CA. They told me that I was in between sizes so they needed to order the larger size for me because it is "easier" to take in the dress than let it out. When I received the dress it was clear to my mom and I that they should have ordered at least one size smaller. It was significantly bigger then it should have been. Of course they say their are no refunds or exchanges and that the alterations would take care of it. Well, the alterations have not taken care of it. I do not get the actual look of the dress and it looks no where as good as it did in the store when they put a big size on you and then use huge clips to cinch it up perfectly on you. My wedding is September 2nd and the alteration lady is still working at it but she said she can only take in so much or it will deform the dress. This should not be happening. As a bride and after paying over $1000 for a dress...we should be in love with our dress. Instead, I am feeling sick and worried. :-( I wish I went to David's Bridal now.

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Chad Alfred Angelo
, US
May 23, 2011 6:11 pm EDT

My name is Chad, I am the Customer Relationship Manager at Alfred Angelo. Please email me your name and phone number at chad@alfredangelo.com so I can look into your situation. Thanks, Chad.

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Alfred Angelo DM is horrible, service is non-existant

I saw so many complaints in other locations with this company before going there, and they were all right! I went to the DeWitt (Syracuse, NY) locations and as many have already complained, the DM is HORRIBLE. I knew that her first name was Kim and through other postings I learned her last name to be "Benny." Kim Benny is by far the worst DM I've ever dealt with and I worked in retail for years-I've dealt for several and was even a DM myself! During my time at the store, she was there (I'm assuming b/c it was a new store). She rolled her eyes and huffed-and she was CLEARLY old-wouldn't you expect more from a supposedly mature business professional?! I certainly would, but you will not find that in Kim Benny, nor will you find it as Alfred Algelo at this location. I did not buy my dress there and I have now discouraged 4 of my recently engaged friends/family against going there too. I can assue you that I will discourage everyone I know, meet, network with, or anythign for that matter not NEVER step foot in that place. Alfred Angelo, do yourself a favor, fire your DM Kim Benny...then maybe you'll get more business there before it's too late...

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Alfred Angelo Quality of merchandise

The QUALITY of their merchandise is terrible! The dress I purchased for my daughter's wedding had a nylon zipper, which split open when I brought the dress home (nylon zippers are notorious for doing this). The dress was actually too big, so it wasn't a matter of size. I brought the dress back to the store, they said I had to make an appointment when the seamstress would be there (which wouldn't be until the following Monday - one week before the wedding). I returned when the seamstress was there, tried the dress on again, but this time the zipper didn't split open. I asked if they could replace it with metal zipper to ease my fears. They would replace it, for $65.00 ! On top of taking the dress in one size (about $100). All this AFTER spending $300 on my dress! I phoned the corporate office to no avail. They basically accused me of lying. I told them I did NOT want to take any chances and embarrass my daughter if my zipper split open again at the ceremony or the reception! I had to have my husband escort me when it came time for myself and the groom's mother to light the candles, in case the zipper split. This was supposed to be a very special day, instead, it was filled with anxiety and trepidation. I also had to keep a shawl, pins etc. with me. Instead of enjoying the ceremony and the whole day, I had to worry about not embarrassing my daughter and family. I expected GREAT QUALITY from Alfred Angelo, that is why I went there. I am thoroughly disappointed, not only in the quality, but their customer service. I honestly thought Alfred Angelo had more integrity. Per the manager, she was "off the clock", which the corporate representative agreed with. They would rather damage their reputation and risk referrals than replace a zipper for a lesser amount. I'm glad I found out now, as we will be having more weddings in our family, not to mention friends. I will make sure NOT to refer them to Alfred Angelo.

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angie mccoll
grand rapids, US
Jul 29, 2014 10:40 am EDT

I ordered a dress in March from the Grand Rapids MI AA. I found out I was pregnant by the time my dress came in I was 5 months pregnant. All Bonnie could tell me from the Grand Rapids MI store was that life happens and I could express order another dress paying additional money without a guarantee that the dress will even get to my house in time for a wedding that is two months away! Horrible customer service the worse I have ever experienced. Will never recommend this store to ANYONE!

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S_B_K
, US
Jun 21, 2012 2:46 pm EDT

Alfred Angelo has no costumer service or desire to help the costumer. I have ordered a dress and then had to re order and second dress because it would not be here in time, I am 9 days from my wedding and have not dress. The sore or cooperate costumer service can not give answers. When calling the local store, if they pick up the phone, I am spoke to in a horrible tone of voice where they don't answer my questions or keep changing the story. I have to repeatedly ask for copies of the invoices. One invoice says no charge for shipping yet they ran my card. All my bridesmaids went else where and I hope many more people do in order to be receive a quality dress, be communicated with and be treated with some customer service. In the eyes of Alfred Angelo they never do anything wrong, but they do everything wrong and have no morals or costumer service.

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Tosca
, US
Jun 28, 2011 8:07 am EDT

I put a 351.00 deposit (half the cost) on a dress that I ordered. Later, in agony...I changed my mind and wanted to cancel . I was in a back brace at the time and 25 lbs. heavier.
I was told it takes 4 months to order a bridal gown or I wouldnt get one. I had a little over 4 months...so I SETTLED for a basic, simple nothing dress, because I thought that was all I could get.

Two weeks later the brace came off and I had shed 15 lbs. I couldn't bear the thought of the dress I ordered.. I hated it so much.

Store manager said of course there was NOTHING that could be done, and losing 351.00 meant there would BE no dress. So I was told to call the mighty regional manager...ESTER ORTIZ.

First of all it took me 3 weeks of endless messages just to get her to call me... THREE WEEKS !.. When I finally reached her, she too told me nothing could be done...(I SIGNED AN AGREEMENT !)...but after explaining my case pleadingly..she said... I'll call you back.

Two more weeks of endless phone messages, begging her to call me back because NOW we were under 4 months, and I was really freaking out.! When she finally returned my call, she again said she didnt think ANYTHING could be done, but that she would ..call me back (?) This time I set a TIME AND DATE to speak to her on the phone. She agreed...however, she called me 45 min. before our scheduled appt time, to tell me she would be a little late in taking my call, (?) but NOT TO WORRY..she would be in the office all day. Well our phone appt. time came and went..and..you guessed it... I spent the rest of the day trying to reach her and she never returned my call.

While waiting to hear from her I went to the Alfred Angelo store to plead with them to try to reach her. One of the clerks felt sorry for me and left Ester 7 emails and three phone messages.When she finally reached her, Ester told the clerk to have me wait there in the store..and she would "call me back" ...I should have known better but "hope springs eternal"...so..I waited 2 and a half hours in the store to the absolute horror of all the ladies who worked there.

I finally found out accidentally WHERE Ester actually was, and I called that store and insisted on speaking to her. When she finally came to the phone, ...know what she said to me ?
HOW DARE YOU BULLY ME ! I WAS INTERVIREWING APPLICANTS ! I HAVE A JOB TO DO ! When I asked her if I "wasn't part of her job ?"... she was indignant, and SPEWED ALL KINDS OF INSULTS, which normally I would not have stood for...but I really NEEDED the refund, so I just listened. She told me to GO HOME, and she would call me (!). She said...YOU ARE NOT TO CALL THE STORE OR ANYONE ...and assured me someone from the store would call me tommorrow.

Of course NO ONE called me the next day...so I called ESTER about 3pm..and left a message asking where the call was ? That evening the store manager called me and said they had issued me a credit of the full amount 351.00.

I know NOW that this was no great act of charity, because I found out BY LAW..she was required to do this.(Yes ! My understanding is that in many states this type of business MUST return your deposit...if you have not yet recieved the merchandise.)

But the bigger picture is ... why be so cruel ?..Why torture me the way she did ?...knowing how stressful this process is for a bride ? NO ONE is too important to return phone calls...basic human courtesy ? Or ..was she just hoping I would go away ? I realize to her I was just a lowly customer...but if she was going to refund this money anyway wouldnt it have been BETTER BUSINESS to be my hero instead of a shrew full of insults ?

I told MS. ORTZ..that my daughter is getting married next year and she will have 11 girls in her party ! And if she did me this KINDNESS.. I would certainly steer them in the stores direction..She responded with.."are you threatening me ?!" WHATS WRONG WITH THIS WOMAN ?!

No one should behave this way ... not even in a good economy, let alone this one.

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Alfred Angelo They dont know where my wedding dress is

I bought 2 dresses R2100 and R2080 from that store on 3/18/2010. I was told I would get the dresses by 5/8/2010 because I was buying straight from the warehouse (there were 3 in my size: 8 and color: white when I bought them) and also because my wedding is overseas and I won't be in the US in June so I needed the dresses by May. The sales rep told me that's what will be done. We'll order from the warehouse and you'll get them first week of May.
To my disappointment, turns out the sales rep (Karla Epps) did not enter all this information in the system. I happen to pass by the store mid April to check on the status of the dresses, and they told me the dresses would arrive end of June and that's where this whole mess begins.
The store manager (Margo Rupp) hasnt been helpful at all. She tells me she is going to follow up and call me on certain days and she never does. I have to keep emailing her and calling her twice a week to get the latest updates on the dresses.
Moreover, I was told on 4/29 that the shorter dress R2080 shipped that day and should arrive in a week. Now she tells me, the dress will arrive May 22nd and they have no clue when the R2100 is going to arrive because rather than buying from the warehouse like I had asked, they ordered a dress to be made. So as you see, till now I have no wedding dress for my wedding. I stopped looking when I bought them from your company on 3/18 and now I am being screwed and have no dress.
They keep telling me they will check on the status of the dress and call me, but they never do. I always have to call them days later and ask them where are the dresses.
I asked for the District Manager's phone number and name but I was given a false number [protected] that is always busy and no name. This is my first and last time working with Alfred Angelo and it's been an awful experience thus far and no one seems to care to fix the issue. I would not recommend anyone to do business with them. I am surprised they are still in business with all the complaints I have read thus far (too bad I didnt check for complaints before buying the dresses there).

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anglrckx
Houston, US
Sep 08, 2010 8:31 am EDT
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My wedding is sept 18, 2010. I still don't have my dress and they don't know where it is. it will be too long, and i paid rush also. of course for extra money i can rush a hem job. that is if it fits! i have had to plan a wedding without seeing the dress. I am freaking out.,

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Accountability hunter
, US
May 29, 2010 12:05 pm EDT

I ordered a dress on Feb. 6. I was measured at a 10, which was shocking because I'm normally a 4-6, but I figured they must run small and the lady knew better than me. Well, I should have checked my own measurements because when I received my dress, it was (is) way too big. I look like I'm wearing a very pretty sack. Anyhow, to have it altered is 60+ dollars. I thought maybe I was just being fussy but just spoke to the other bridesmaids and 3 others are huge too! This can't be a coincidence! Not only that, but we all paid for RUSH and recieved them 9 weeks after ordering. Normally dresses take 10 weeks. BAD BUSINESS. THESE PEOPLE ARE TAKING ADVANTAGE OF THE BRIDE TO BE AND SHOULD BE HELD ACCOUNTABLE. Did I mention the dress was 200.00? Style 7104.

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Alfred Angelo Horrible Ethics

PLEASE DO NOT BUY FROM THIS COMPANY. The dresses are beautiful and affordable but working with this company has been a NIGHTMARE.

I was told by a sales associate that my dress was paid for before I agreed to the astronomical alteration fee of $400. Thinking that my dress was paid in full by my mother, I was able to afford the alterations. Otherwise, I would have taken the dress elsewhere for half the price. They let me sign an alteration agreement which states that my dress was paid for. After my dress was altered (and they made me drive 1 1/2 hours TWICE to try and pick it up), I took it home. FIVE MONTHS LATER they called me to tell me I still owed $370 for my dress and that there was a mistake and I never should have been able to have my dress altered or to take it home. My wedding is TWO months away. Because I don't have the money to pay for the dress (since I spent the rest of my dress budget on alterations), they are sending my account to collections. Now I am stuck with a dress I cannot afford and cannot return... because of THEIR mistake. I believe they waited to tell me about their "mistake" for five months so that I was so close to my wedding date (which they were well aware of) so that I had no choice but to keep the dress, even if I was able to talk them into letting me return it.

Also, two of by bridesmaids were sized wrong and the wrong dress size was ordered by the store. They were told they were not allowed to exchange the dress. They now must pay over $150 to get it altered because the dresses are so huge.

Please do not go to this store. The dresses are very nice but the headache and the bad credit score is not worth it.

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daisies_dont_tell
, US
Aug 25, 2010 6:58 am EDT

After working as a subcontracted seamstress for Alfred Angelo, I have seen a number of outrageously priced alterations.Let me clear up one thing about the cost of alterations. Alfred Angelo takes 40% of the total right off the bat. 10% then goes to the contract seamstress who writes out the checks to the subcontract seamstresses ( the ones that actually do the work). Now, those subcontract seamstress get the remaining 50%. It is their job to do the alterations, store the gown until the fittings( and pay the homeowners insurance to protect your gown), pay for the upkeep of the machines, purchase the thread and other notions needed.
As far as alterations go in general one comes to mind of a little chubby 8 year old flower girl. They ordered her a size 16 just to get the waist and chest measurements right. They told the mother of the bride when it came in we would cut it down to fit. What they didn't tell her was the alterations would run well over $150. The mother of the bride had paid about that much for the gown! This same mother of the bride brought in a junior bridesmaid. Her dress just didn't hang right. When I opened it up, I found that it wasn't put together right. Her alterations were well over $100. I felt so bad for this mother of the bride that I took it upon myself to take the top apart and put it together right and not charge her. And where alterations were really needed... on the bridal gown... the manager of the store told the bride that all she needed was hooks put over the zipper to get the flap to close on the zipper. It was SO tight that honestly, I don't think it would have help for the ride to the church. I let that dress out an inch up and down the sides. While I am on the subject. When I first met with the junior bridesmaid, flower girl, bride and mom, they were furious with me because I kept leaving and coming back to them. They complained to the assistant manager that the MANAGER had made the appointment for all of them. When I heard that, I pulled out the appointment book. Their name was no where to be found. At the store that I work / worked at there were times when I had a second fitting scheduled and find out that someone scheduled a bridal first fitting too! I was allotted 30 minutes to check the second fitting and pin more if needed, pin the bodice of the first fitting bride, pin a hem and bustle the gown. FOLKS! This is impossible! There was even one time that I was scheduled a second fitting, then the store scheduled on the same page, a first, and had an associate tell someone that just walked in that I could do her bridal fitting all in the same 1/2 hour. I was told by the contract seamstress that I was just to move quicker. I could move quicker but then you don't get a very good fit. I am what some people call a Master Seamstress and take pride in my work.
On another note, I had a bride come in with her gown and shoes that she had picked out for her wedding. The gown was the right length all but for one place that the hem went up 4" for about 8" across the hem line. I asked the assistant manager what to do and he asked me to drop the hem. I did at the cost to the store. I was later told by the manager that the proper way to handle this was to tell the bride to get lower heels and then charge her for the hem! By the way, it was like pulling teeth to get the store to pay me for that hem. The excuses were unreal.
You know I could go on and on with the behind the scenes things that go on but I think I said enough... you decide. Oh and by the way, this isn't even the Alfred Angelo store that I work from.

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12:25 am EDT
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Alfred Angelo PLEASE DON&T EVER GO HERE, ITS BAD!

I have been in retailing & management for decades & have NEVER EVER heard of such non existent customer service as you will find at Alfred Angelo! It was the 4th time that I asked for a samples of the bridesmaids dresses before I ever got the correct one! Six weeks & hundreds of dollars later! Dresses in clover, given celedon 3 times! District Manager, Kim Benny, was standing there the whole time as I asked the manager, Annie how this could possible happen. Benny promised to phone on Wednesday ... that was five + weeks ago, no call. Left her messages, no call. I have called corporate in Florida 3 times & ... no one returns calls! THEY TAKE YOUR MONEY & FLIP YOU OFF LEAVING YOU WITH A CRAPPY PRODUCT FROM CHINA OR EVEN NOTHING! The mother of the groom had her dress ordered by the staff 3 sizes to small. $300 later & she nothing to wear! (On the "contract" that is the customer's fault too. It has been 3 weeks since that mistake & guess what? NO ONE CALLS BACK!

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sadderbutwiserbridesmom
Providence, US
Aug 28, 2011 10:25 pm EDT

I wish I had seen this before I purchased my mother of the bride dress. It was promised for a certain day and came in 6 days later. When I called the day after it was supposed to come in, I was told the top was in, but the pants weren't. When I said I hadn't ordered pants, the clerk said, "whatever." I panicked and bought another dress at Nordstrom's where everybody was very polite. AA refused to give me a refund. The District Mangaer was supposed to call me but never did. A month after the wedding, they sent me the dress I had never picked up. When I went to the store in North Attleboro, Massachusetts, the manager told me" well we didn't charge you." She meant they didn't charge me for shipping the dress to me a month after the wedding! Once they have your money, they don't care. By the way, the bridesmaids' dresses were ordered at 3 different David's Bridal locations and all came in weeks before my dress even though they were ordered at the same time or later. Do not go to Alfred Angelo.

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DMB11
Plain City, US
Jun 28, 2011 10:56 pm EDT

You don't know how happy we (previous) Alfred Angelo employees are to see these complaints! Kim Benny is the absolute worst DM ever. She calls and screams and cusses the employees out. She has run off so many good employees, its ridiculous! In my many years of employment, I've never encountered such a demanding, unprofessional, rude, obnoxious boss. She rules her stores with fear and intimidation and we were constantly reminded how disposable we all were. Of the original 12 employees, the last just gave her notice in a 3 month period. Unfortunately, upper management must support this. Our manager went over her head to complain about Kim and Kim's boss just said" I suggest if you don't want to deal with Kim, you quit". The girl who took over would stay until 9 and 10 pm learning the ropes and the associates all pitched in together to keep the store running. What thanks did we get? NONE. We got screamed at, babysat, told how useless we all were. Until finally, we all couldn't take it anymore. Annie, Geoffrey and the rest of them are just as bad as Kim.. they just scurry around like Kim's flunkies. It's really quite sad because Alfred Angelo has the potential to be a good company, they just need to get rid of the hillbillies running the show and get some professionals in there to treat employees and customers with respect and value.

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Jenny1x
DeWitt, US
Feb 01, 2011 9:25 pm EST

I have also have problems with the DM, Kim. Although I dealt with her at their new location in Syracuse, NY. You'd think that if you are running a new store, then you'd want to make it right so that you could benefit from added business but she is clearly too dumb to think like that. She is a [censor] and I refused to buy my dress from them, as she was not able to handle my issues. Old age isn't an excuse to forget to call someone back or fix their issue in a timely manner, KIM! Alfred Angelo needs to do their homework and fire her so that they won't lose anymore business.

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daisies_dont_tell
, US
Sep 07, 2010 6:34 am EDT

Sorry about that folks! I copied and pasted this comment from a different complaint just to get it to the right store and forgot to change the last line. Opps! The store I worked at was McKnight Road in Pittsburgh.

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daisies_dont_tell
, US
Sep 07, 2010 6:31 am EDT

Sorry for posting this twice but now I am at liberty to say what store I worked at.
After working as a subcontracted seamstress for Alfred Angelo, I have seen a number of outrageously priced alterations.Let me clear up one thing about the cost of alterations. Alfred Angelo takes 40% of the total right off the bat. 10% then goes to the contract seamstress who writes out the checks to the subcontract seamstresses ( the ones that actually do the work). Now, those subcontract seamstress get the remaining 50%. It is their job to do the alterations, store the gown until the fittings, pay the homeowners insurance to protect your gown, steam the gown, pay for the upkeep of the machines, purchase the thread and other notions needed.
As far as alterations go in general one comes to mind of a little chubby 8 year old flower girl. They ordered her a size 16 just to get the waist and chest measurements right. They told the mother of the bride when it came in we would cut it down to fit. What they didn't tell her was the alterations would run well over $150. The mother of the bride had paid about that much for the gown! This same mother of the bride brought in a junior bridesmaid. Her dress just didn't hang right. When I opened it up, I found that it wasn't put together right. Her alterations were well over $100. I felt so bad for this mother of the bride that I took it upon myself to take the top apart and put it together right and not charge her. And where alterations were really needed... on the bridal gown... the manager of the store told the bride that all she needed was hooks put over the zipper to get the flap to close on the zipper. It was SO tight that honestly, I don't think it would have help for the ride to the church. I let that dress out an inch up and down the sides. While I am on the subject. When I first met with the junior bridesmaid, flower girl, bride and mom, they were furious with me because I kept leaving and coming back to them. They complained to the assistant manager that the MANAGER had made the appointment for all of them. When I heard that, I pulled out the appointment book. Their name was no where to be found. AThere were times when I had a second fitting scheduled and find out that someone scheduled a bridal first fitting too! I was allotted 30 minutes to check the second fitting and pin more if needed, pin the bodice of the first fitting bride, pin a hem and bustle the gown. FOLKS! This is impossible! There was even one time that I was scheduled a second fitting, then the store scheduled on the same page, a first, and had an associate tell someone that just walked in that I could do her bridal fitting all in the same 1/2 hour. I was told by the contract seamstress that I was just to move quicker. I could move quicker but then you don't get a very good fit. I am what some people call a Master Seamstress and take pride in my work.
On another note, I had a bride come in with her gown and shoes that she had picked out for her wedding. The gown was the right length all but for one place that the hem went up 4" for about 8" across the hem line. I asked the Geoffrey, the assistant manager what to do and he asked me to drop the hem. I did at the cost to the store. I was later told by Annie, the manager that the proper way to handle this was to tell the bride to get lower heels and then charge her for the hem! By the way, it was like pulling teeth to get the store to pay me for that hem. The excuses were unreal. In the end, I had to threaten to go to the magistrate to get $30 off of them.
I have read on here customers saying how the store never took responsibility for a mistake. Let me tell you the store is NEVER at fault! At the beginning of the season I was told NOT to contact my customers personally. That was until something got forgotten that I asked them to call about. All of a sudden, it was my fault for not contacting the customer myself.
You know I could go on and on with the behind the scenes things that go on but I think I said enough... you decide. Oh and by the way, this isn't even the Alfred Angelo store that I work from.

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LuAnn.G
Pittsburgh, US
Jul 21, 2010 10:02 am EDT

I used to work at this store, and can tell you that Kim Benny is the most verbally abusive boss I have ever encountered. The managers refuse to take calls, then give the employees incorrect information to give the employees, then deny they ever provided that info to the employee.
Also, they allow employees to take commissions from other employees. If you helped someone find a dress, and allowed someone else to ring them out, that person would get the commission! Don't even think about complaining about it either.
Oh, and they demand you make coffee and lunch runs for them, but refuse to pay mileage.
Also, I've seen employees put in the wrong sizes for the customers because they "don't believe" the customer when they give them their sizing, or think the customer was "sucking it in" when they did measurements.

This was honestly the worst place I've ever worked, and the customer service is just as terrible as everyone is saying. I had actually been pulled away from helping customers to do something menial, like collapsing boxes, or shipping dresses, which could wait, instead of actually helping the customer!

This is truly a horrible place, and I'd never waste my money on one of their poorly-made dresses.

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Tracy Lynn
Pittsburgh, US
Mar 21, 2010 10:16 pm EDT

They ordered my junior bridesmaid an adult 12 instead of childs 12 they promised the dress a month ahead it's now 2 weeks b4 and store manager Annie refuses to speak to me! The dress still needs altered and shoes dyed! I promise future brides Annie won't give u a problem because after my attorney is done with her she will NEVER want to work in retail again! Also have reported them to the BBB!

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Bridesmaid
Pittsburgh, US
Jan 26, 2010 10:42 am EST

I am in total agreement. I had a horrible experience there - they simply refused to help us, even after we made an appointment for a fitting and had already purchased a dress. If you can believe it, one of the older women who works there actually shook her fist and honked at my friend as she was driving into the parking lot! The most poorly run business I have ever seen in my life. I have already convinced 4 other brides not to go there for their dresses.

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Jesigg
Malvern, US
Dec 18, 2009 7:05 pm EST

I have had problems with Kim Benny as well. I have had a horrible experience with this company. I have filed complaints with my state. I am telling everyone I know to tell everyone they know not to go to Alfred Angelo. I have never been treated so badly before. I have enough stress with this whole wedding thing. I don't need this.

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9:18 pm EDT
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Alfred Angelo The worst Customer Service

The girls that work there are super RUDE! they expect you to carry 1000 dresses...they talk down to ppl~ and offer you no help !
I walked out of that store, left the dresses in the dressing room!
Don't ever go there...even though is far take the time and go to the one in coral gables... walk ins are more than welcome and even if you don't have an appointment with them ...they still offer you help!

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5:03 pm EDT
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Alfred Angelo Terrible service

Alfred Angelo is the worst. I thought Davids Bridal was bad but Alfred Angelo takes the cake. I went in Jan. and picked my dress at a good price i finally received my dress in late May. My wedding is in June. My bridesmaid had the same problem. Then we have to hem our dresses because they make them too long. So theie seam stress Mary was cool at first but then they started to forget what i wanted and i had to keep going back on Mondays to pick things up. One of my bridesmaid was told they never recieved the sash to make a bow which is their fault because i paid and saw them attach it to the dress and she paid for the dress to be steamed and pressed and that didnt get done either now she has to go back next monday and pick up the dress and the wedding is that same week.
If you have an appointment time dont think you will be seen at that time. They take for ever to call you. You end up waiting for hours. Make sure you have nothing to do that day!
Overall the service was horrible. I do not recommended this place at all!.

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I. Sabon
Davie, US
Apr 21, 2011 7:49 pm EDT

My daugther felt in love with one of your wedding dresses so we wanted to get it for her. We went to the store located in Sunrise Florida and because of the time frame did not research this store. When you go to try their dresses they will do and say whatever you want to hear in order to make the sale and after you give them your money the nightmare begins. We got the wedding dress one week before the wedding, have to reorder the bridesmaid dresses because they order the wrong dresses and got the dresses a few days before the wedding. The consultants in the store, including the manager were RUDE to say the least .I wil not recommend this store to anybody. The last thing I wanted was for my daugther to be so stress a week before her wedding.

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anglrckx
Houston, US
Sep 16, 2010 8:50 pm EDT
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I went to the AA store on post oak in houston. they finally got my dress today. my wedding is saturday. then they tell me alterations will be $500. They have ruined my wedding.

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inez valdez
San Diego, US
Sep 16, 2010 6:47 pm EDT
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the sales ladies r not nice! they talk like they r doing us a favor for going to them. the commpany needs to re evaluate the people they higher. with the way the economie is & people looking for work people that have a job should be a lot nicer & helpful. other wise that is how commpanies go under. i would not recommend them not even to dress a dog.

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anglrckx
Houston, US
Sep 08, 2010 8:24 am EDT
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My wedding is Septtember 18, 2010. I still don 't have my dress. they said I would have it today, now they say the 10th. I am frustrated and mad. I have had to plan my wedding without seeing my dress! they have half the money and I am pissed because I will not get that back. My nerves are frazzled. I don't even know if I like the dam dress anymore. They have jacked me around. And they make them so long you have o hem them. they keep asking me if I can wear it as is when it gets here. I am 5.4" not 12' tall. They are causing the drama in my wedding right now. I will never recommend them to anyone!

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Tracy Lynn
Pittsburgh, US
Mar 21, 2010 10:26 pm EDT

Not everyone complains for free stuff but when they screw up and 2 weeks b4 the wedding the dress still needs altered and shoes dyed then yes i would expect them to pay for those details BUT since Annie won't call me back i can't explain that to her...I work as a retail manager and the customer is ALWAYS right it doesn't matter except for alfred Angelo who can't admit their mistakes!

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Sally Jennifer Clay
Chino Hills, US
Dec 19, 2009 5:45 pm EST

The complaint is centered around alterations and order time. 3-4 months is normal for bridal attire that is speacial ordered, I got my first wedding dress (don't ask) at Demetrios in San Diego and it took almost 6 months to come in. Just because people weren't unhappy doesn't mean they work there... I don't. I get it though, some people just need to vent because $#!t happens and it's super upsetting.

I do agree alterations with Mary was time consuming and it was always busy when I went in, I think they should have an extra hand for fittings for sure. There were times when she was with three brides and three more were waiting... they explained that we were in peak season for summer brides (fittings were in April?) and sometimes the appointments ran over... Had to be patient with the process because the end result was my dress looking amazing and fitting me perfect.

I did have an issue with one of my bridesmaids telling me she ordered her dress when she had not! By the time I figured it out it was too late for them to do anything and she couldn't be in the wedding. The rush would have been $75 on top of the cost of the dress, not really thier fault... but that was awful.

Overall my experiance was great, and the final product was exactly what I wanted.
I tried to uplaod my pictures but it won't work... anyway I recommend Alfred Angelo. I think you should make a descision for yourself.

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Jesigg
Malvern, US
Dec 18, 2009 7:00 pm EST

Sounds like J.Q. works there too... how else do you know people try to get something for free?

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J. Q
Rancho Cucamonga, US
Nov 06, 2009 3:32 am EST

I had a excellent time at alfred angelo the staff was great. Very professional and curtious. I HIGHLY RECOMMEND THEM TO EVERYONE WHO NEEDS TO BUY A DRESS. Most people just complain to get something free! I never had one issue with them!

Karen Purvis
Karen Purvis
Pittsburgh, US
Sep 25, 2009 12:26 am EDT

Amanda must work for them!

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Amanda_R
West Covina, US
Aug 20, 2009 7:48 pm EDT

I had an amazing experience at Alfred Angelo. They were friendly and efficient. I would recommend them to everyone I know getting married.

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3:12 pm EDT

Alfred Angelo The worst customer service ever...

My fiance and I ordered a dress for our wedding. We paid the down payment upon placing the order. After recieving the dress (and paying the remaining balance), we noticed some chalk marks on the dress. We returned the dress to the store. The assistant store manager told us that it would need to be cleaned, they would call when it was ready. After a week, we called and they informed us that they were not able to clean it, so they had ordered a new one. We called back to get an ETA on the new dress. For 3 weeks no one was able to confirm the ETA. We picked out another dress. Now they will not refund our money and don't have a dress for us. I have left messages for the regional manager, Kelly Oliver, all week and have not received a call back.

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Melrose919
, US
Jun 09, 2011 5:29 pm EDT

Alfred Angelo is by far the WORST bridal shop ever. It is the 99 cent store of bridal gowns. First of all the customer service is terrible. They help you when your going to buy a dress but once its paid for they don't pay any attention to you, in fact they are RUDE once they know you've paid. I went to get a bridesmaid gown at the one in Dedham, Mass. I felt used. They have you do a "fitting" which is pointless because the dress comes sized for giants, causing you to get many alterations anyway. I had to get 4 alterations (straps, bust, the button placement, and hemming, everything was way too large). The adjustments weren't even done right and I had to go multiple times. The sales reps were lazy and wouldn't even willing to help to lace up my corset top (which was impossible to do alone) I had to beg for help. After returning for the 3rd time after alterations to my dress the seamstress was nice enough to make the last changes while we waited in the store (it only took 10 minutes), as soon as a new bride walked in the manager scolded her for helping us and rushed her to help the new lady. It was SO RUDE. I will never forget that. Obviously, I wasn't spending more money than this new bride so in the middle of me getting help, It was appropriate to have her stop everything with us to help the next customer. Don't do business with any of these stores, your just a paycheck to them, and once the bills paid your nothing. If you don't believe me read other reviews about this shop, no matter what store you are in in the whole country there is a SIGNIFICANT number of dissatisfied customers.

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I don't like bad people
, US
Jan 04, 2011 2:56 am EST

These people are horrible. I'm in the midst of it right now. They treat me like crap and are extremely rude! I've already paid for the dress, so I'm stuck dealing with them. To anyone reading this... save yourself! Do not put yourself through this! Go to a store where the sales people are good, honest people!
How is this place still around? These people are flat out unethical.

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J. ORGOVAN
Houston, US
Jan 13, 2010 10:28 am EST

I am the daughter to the above comment. I finally got my dress and it looked halfway decent. All buttons and lace were on the dress, finally. I have to say that the store manager, Samantha, made up for most of the trouble by offering me anything in the store I could fit in a large bag for $0.01 a piece. I was able to get a $189 veil for only $0.01. I was also able to get a strapless bra, hair pins for my bridesmaids, my garter, a book and pen set, and also the dress heirlooming for $0.01 a piece. I have to say, if you have trouble, they will compensate you as they do not want their name to be ruined by bad service. However, I went int the second to last weekend in December to order my bridesmaids dresses, and I was told that if I ordered them at that time, they would not be in until the last week in March, which is two weeks from my wedding day. I was told I could pay $30 extra per dress to get them in 4 weeks, rather than the normal 8-10 weeks. Concerned that the same issue would happen with my bridesmaids dresses as happened with mine, I agreed to pay the $30 extra per dress. My sister, one of my bridesmaids, got a call two weeks after the dresses were ordered saying that the dress would be in the first week in February. This is unacceptable. If the dresses are not at the store at the end of the 4th week, beginning of the 5th, I will be calling Alfred Angelo to get a refund of my $30 per dress, as they have not been delivered in 4 weeks as promised.

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C Orgovan
, US
Aug 17, 2009 12:46 pm EDT

My daughter and I began looking for her dress in May 2009 she found the one she wanted at Alfred Angelo in Houston off I-10 we ordered her dress in her size with the sales person telling us that the dresw she tried on was stretched out from people trying it on and her dress would fit perfectly since it would be made according to the measurments taken. Since then we have had nothing but problems. The dress has been sent back twice that we know of to be re made...first there were no buttons down the back of the dress and the sales "girl" tried to tell us there were not supposed to even after she " supposedly" pulled out the same dress in a diferent size to check the buttons, another sales lady came over I guess after hearing the conversation, she actully did pull out another dress held it up and said your right it is supposed to have the buttons...in addition it was way to big in the bust...the second time, when the call came that the dress was back about 2-3wks later we we to pick up the dress...as soon as we pulled it out of the bag my daughter noticed there was no lace on the bottom of the dress but did fit perfectly. The sales lady also noticed it also so it was sent back again that was late May, early June the dress was to be in the first of July. It is now August 17th still no dress! My daughter has been told it will be in next week since about Mid July! So now I the mother amnow the contact person as my daughter is quite upset and contemplating finding anotuher dress with another company! When I spoke to a sales lady she went through the notes and stated she saw it has been sent back to be remade "3 times" which I found interesting since we only know of 2 times. I am at this moment waiting for a call from Samantha the store manager to call me as she said on last Wednesday that she would call on Monday morning with the shipping tracking number - stores open at 10am - it is 11:37 and no call yet...each call they ask when is the wedding date...I really don't think that matters... The regional manager I have left messgaes for also is also Kelly Oliver that has been mentioned as not returning calls. HMMM if I was to treat customers in the manner with my job I would not have a job...

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