Aldi
reviews and complaints

As a regular Aldi shopper, I have had mixed experiences at the store. While the prices are attractive, the lack of customer service and issues with self-checkout can be frustrating. The store ambiance can sometimes be chaotic with unsupervised kids running around. The off-brand food may be affordable, but the overall shopping experience can be aggravating. Despite these drawbacks, the convenience and value of Aldi keep me coming back, albeit with some reservations.

I love Aldi's! What an amazing store and employees.

The freshness of their food is incredible and an amazing value too.

Example - 8lb Standing Prime Rib Roast - $63.84 I have paid local Butchers over $125 for 4-5lbs and they are nowhere near as tender and flavorful as Aldi's.

Their employees are very helpful and kind. I wonder why do small companies like this do so well and the big guys can't get things right?

Lafayette, LA first time shopping there. Next time I will be more prepared Bring a quarter for your basket and your own bags. It's ok if you forget your quarter the manager will give you one. Also to purchase a brown bag is only.12 cents. Some of there products doesn't look to be from this country but still some great stuff. I purchased Strawberries for less than 2.50 and they looked fresh. I'm really impressed. I'm not to sure about there meat I prefer to go to a butcher or a meat market. There lunch meat looks good to.

I would like to say how helpful everyone is every time I visit Aldi. Today I was the Rochester, MN North location. I could not find an item on the floor and asked someone for assistance. She did not remember seeing them in the store but quickly offered to check in back. Unable to locate them she yet again, quickly offered to look it up in the computer system and it said 9 of the item I wanted was available. Megan was amazing! She went above and beyond to help me find what I was looking for when she very easily could've said (what we usually hear from customer service sales people), "what is on the shelf is what we have". I am SO thankful she took the time for me. Huge kudos for GREAT customer service. Thank you again, Megan

We've been Aldi's customers for several years. Our main purchases have always been milk, eggs, ice cream, low calorie snacks and diet Green Tea. My comment concerns the diet Green Tea. Two years ago, we found we preferred the tea, in individual bottles, we get from Aldi's rather than the name brand at other grocery stores. It was so good, we would buy 4 cases at a time. However, recently, something has changed with the diet tea. Not only is the Label different, but now it includes 5 calories, where before it was 0 calories. Not only that, the taste, now, has a bad after taste. We, now, make tea at home, instead of drinking the diet Green Tea, all the time, like before. In fact, we didn't buy any diet green tea, at all, today. Please, try to go back to the other recipe.

I've been shopping at Aldi for as long as I can remember but in recent years I've been shopping there a whole lot more! The quality of the food has gotten much better and ever since they re-modeled my local store, they provided a larger selection of products to choose from. I get some of my staple groceries there such as bread, spring mix (which is amazing), deli meat, granola bars, bottled water, and frozen veggies for quick meals. Their organic line is also very tasty and reasonably priced, I absolutely love their Simply Nature multigrain tortilla chips! Almost all their off-brand products I've tried are close to indistinguishable from brand names, which they also provide a little of. I live right by the store and can always take my time shopping unless it's super busy! I always look forward to re-stocking anything I need from there, absolutely a money saver and a fun place to shop and try new things.

I live in Manatee County Florida. The only other grocery "main chains" here are Publix & Winn Dixie. Prices have gone off the charts & would honestly say double, compared to what you have to pay at Publix. I love the variety of specialty items offered at Aldi's & really uphold an exceptional quality. I love eating healthy & Aldi's make that possible with their pricing on fruits & veggies. Yes, you need to pick carefully & items have a short shelf life...but I never buy more of perishable items that I can utilize within 1-3 days. Their own condiments & cooking aids, are very flavorful. Being of German decent, it is also an added bonus to see those items stocked as well. The only negative thing I can say is that they run low on inventory quickly. I've learned to go during the time of the week, where I know it will be well stocked. I would also like to see more of misc goodie isle to have more selection here locally.

I was skeptical at first... why do I need a quarter? Where are the bags? But then, I saw the difference. Excellent prices on organic food, which means I can now eat more than one cup of food per day. I haven't run out since Aldi came to town. The staff is paid well, given seats and are very happy. I can now get avocados and organic frozen fruit for smoothies, everyday. The selection could grow, I'm a little disappointed that there's organic milk, but not half and half. Why would you want pesticides, chemicals and pus in your half and half if you didn't want it in your milk? Aside from thatthat, they have special weird deals, like I was saving for over a year to get an 8" memory foam mattress, I had a weird last minute decision to go to aldi. I found one and only one, 8" memory foam mattress, in twin, the only size I could use. It was half the price, so I got it. I have severe degenerative joint disease. Since then, my pain is reduced by at least 60%. Thank you Aldi!

Yesterday I purchased a twin pack of porterhouse steak for a BBQ today, I have been recently buying a similar product from Woolworths and needed two more pieces so I grabbed a two pack from your Bribie Island store, basically to save me stopping at the other shop. When I opened the Aldi package it was around half the thickness of the Woolworths which straight away caused me headaches as I had calculated that on a previous experience this was the necessary time for a perfectly cooked steak, medium rare and as tender as you could make, 4 minutes on each side. I cooked the Woolworths for around three minute and then the Aldi so by the time I had finished the Aldi had two minutes on each side, the result two perfect Woolworths and two chewy, gristly Aldi steaks, probably the last steaks I will buy from Aldi. On a brighter note many of you Aldi products are excellent but when will Le Pav cheese be back for its cameo appearance, probably the best soft cheese we have ever eaten

Dear Customer Service Representative,

On Monday, March 18, 2024, at approximately 6:39pm ET, I visited the Aldi's for groceries. When I was done and entered the line, it was already at the end of the first, long row of product shelves. There were only two cashier's working at the time.

Fast forward, 15-20 minutes later, and I am at the end of the checkout counter putting my food on the moving counter (not sure what it is called), when I saw two male employees talking. I asked if they were short-staffed, and they both shook their heads "yes." I then asked if there was someone else to open another checkout line suggesting that one of the two should jump in as the lines were now snaked all the way to the back of the store -- the very back of the store.

The cashier whose line I was in, chimed in that one of the two employees did not work as a cashier with sarcasm and a negative look on her face. Her tone was also disrespectful. I responded that the customers make it possible to pay her wages and that I was not even talking to her. One of the young men who was standing there attempted to say something, but she instructed him to ignore me disrespectfully. The two exchanged places when it was my turn to checkout. His attitude was also unfriendly and negative. He did not even tell me what I owed.

As a customer, I find it unacceptable for employees to treat its customers with so much disrespect and disdain. First, there should have been more cashiers working, and anyone working that day should have jumped in to alleviate the long lines. I am certain that this happened because of its urban neighborhood, but I demand to be treated with dignity and respect while shopping at Aldi regardless of the location. The female worker was dark skinned with short hair. Today, it was dyed blonde. I strongly suggest that Aldi trains its employees better on customer service, especially in black/minority neighborhoods.

This experience has left a bad taste in my mouth for this reason. Just because the store is located in an urban neighborhood should not lower the standards of Aldi's brand. You must do better, or I will shop elsewhere.

When I opened this unopened bottle at my home, poured half a cup, and attempted to take a drink of it, only to know the moment the liquid product was in my mouth, it had a strong chemical odor and sting while in my mouth. I knew it was a strong cleaning agent of some kind that got into the bottle and then the bottle was filled. I have the liquid here with the original bottle. I request to be contacted asap, as other barissimo coffee products could be trainted with a foreign substance not intended to be sent for purchase to the public.

I bought the product at aldi's located at: 1481 sw pine island rd, cape coral fl 33991. The bar code reads: [protected], best by date: 11-16-2024. I can be reached at my home address: 4852 flamingo drive, st. James city fl 33956, cell: [protected].

Thank you,

Gina lagarce

Not enough information on the Australian website for Customer service Contact,

I refuse and will not even try contacting any store through Social Media Platforms (I do not trust Them), Aldi either has Customer Support to Contact or they Dont.

Contact page also doesnt supply enough Information or allow contact to Customer Service Support..

I am trying to find out if I can Purchase online and have the Order be sent "through Australia Post to my Location which is like *8 Hours away from the Nearest Store"?

BUT there is no option besides social media (which I no longer trust) to ask anyone this question...

We bought the wine for a party which tasted much like vinegar and had sediment when poured into a glass. When we tried to return the wine at your Boynton Beach store we were advised that alcohol could not be returned. We would not have returned the wine if it was fit to drink. NOT HAPPY!

You had a plant based Italian seasoned breadless crumb by Simply Nature. It was on the specialty food aisle. This product needs to become a standard stock item for your stores. There are so many people now that need gluten free and this product was excellent. I would highly recommend this become a regular for your store as I have recommended it to many but it is not available.

Went to Aldi seacroft leeds on Saturday 24 at about 6.45 my partner tripped on the wheel of a cage trolley in the isle and complained to a member of staff I think her name was Donna she shrugged me of and said it’s not down to us and wasn’t her problem she was very dismissive in the process of trip g I hurt my finger quiet badly I am complaining because if I could easily trip then it could happen to a elderly person I think something should be done and cage trolles should boy be left in or a side of a isle that’s basic health and safety my name is Philip smith

I was walking by the fruit isle. I said "excuse me" to the staff and picked up pineapple. The one of staff yelled at me loud front of other shoppers and front of the other staff, and she said that I interrupted her work. I said that I am just picking up the pineapple and I walked away. She yelled at me more from the distance to my back as I am walking away from the isle. She was loud and embarrassing. I walked back and asked her if a manager is available, and she said that she is the manager, and she can move me out of the store she said. She acted like some drunk person on the street yelling at people whose walking by. She is not fit for that position especially to be manager. She showed a bad example to the other staff who was watching her and to the other shoppers.

I have tried to contact you on your customer services chat line but this was absolutely useless.

My grandaughter is 7 mts old. She has been on your Mamia infant food 1 -since birth and has thrived well so I now wish to offer her Mamia 2 but when i enquired in my local store the manager told me that you do sell this but it is not stocked in Aldi New Southgate store London

He told me I'd have to find out which of your stores in London actually sell it and i'd have to travel wherever to buy it. I'm in my seventies and not as active as i used to be.

I was so disappointed with his response and ask if there is some other solution you could offer. I await your reply

Thank you

Mrs S MacLaren

*9478 470/049/001/015 01/27/24 02:44 p.m. we had company and we purchased 4-family size enchiladas and we cooked them for 75 mins, When they were done we served them buffet style, with tortilia chips and refried beans. The enchiladas were terrible they tased sour and they tasted like they were freezer burned. the enchiladas were so bad when you picked them up they fell apart and crumbeled and you could not even eat them. The cheese was so strong it made one man throw up. It ruined our dinner for 11 people. This is my first time to have a bad experience with Aldi. WILLIAM SHEARON 1257 NEW HOPE ROAD, JOELTON, TN [protected] MAIL REFUND CHECK TO ME PLEASE REFUND MY MONEY BY CHECK OR ON MY CARD [protected]@gmail.com THANK YOU RETURN TO MY CARD I USED $59.96 for Enchiladas $59.96 3 Refried beans 2.97 = $68.81 = REFUND $73.45 Tortilla Strips 4.29 tax $ 4.64 Mild Salsa 1.59

I put my products on the belt before the POS.

The attendant didn't wait for the previous Customer to finish at POS.

Started to push my items through. i said ill pit the items in my lunch pack, i put my frank green water bottle on the silver part next to the attendant however the items were piling up as the belt kept rolling and the attendant knocked over my frank green water bottle and smashed photo attached.

No apology or compensation for his fault only to me and purchasing add on water to my transaction that i didn't need to pay.

I'm seeking compensation as i have had to purchase a new lid and extra water this day.