Complaint Rating:

We received an e-mail from Alaska Airlines, saying that our account had been successfully set up and that our Credit Card Transaction for the purchase of Airline TICKETS was confirmed.

We did NOT purchase any tickets !
We did NOT set up an account with Alaska Airlines...

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I have been stationed in Alaska for 2 years (with one year spent in between in Iraq.) Almost exclusively, I have used Alaska Airlines for my travel back home to Oregon. Now, two months before I leave the military under honorable conditions, I have just learned that I was eligible for a military...

Complaint Rating:

While in First Class from Cancun to San Diego, a drunken passenger directly across the aisle next to me started being verbally abusive, aggressive, hostile, and intimidating because he didn't like what I was saying to the girl in front of me. She had a migraine (which I've had, and...

Complaint Rating:

During a full flight from Denver, CO to Seattle, WA, I was seated near the rear of the plane. I dont know if it is Alaska Airlines policy to place all small children and babies at the rear of the plane but on this particular flight that seemed to be the policy.

For approximately...

Complaint Rating:

1. Instead of the food, which was supposed to be included (due to the ticket) a piece of toast was offered for $5.

2. The same flexibility as the one connected to providing services was NOT observed by check-in. For only two kilos of overweight I was charged $25.

3....

Complaint Rating:

Alaska used to be one of my favorite airlines, but Alaska/Horizon are my definition of the bottom of the barrel. A group of us flew from San Jose and Seattle to meet in Boise in December 22, 2006.

Both flights were late; the San Jose one was over 11 hours late. The Alaska/Horizon...