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AJ Madison Complaints & Reviews

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AJ Madison - New York, Brooklyn - Damaged Appliances

Posted: 2012-11-13 by    Tired of Retail Bull
Complaint Rating:  100 % with 2 votes
ordered 10, 000 appliance order for new house. Recieved shipment with all boxes in great shape. We took appliances out of the very well wrapped packaging and found the following damages. ICE MAKER: broken hinge/ door fell off as soon as cardboard and styrofoam was removed. MICROWAVE: door wont open due to damage...looks like it was damage dont know how you could bend metal like that and not shatter the glass. REFRIDGERATOR: inside there is metal bent out like manufacturing defect. Dents in several places on the outside.
AJ Madison told us we were out of luck. they can do nothing. We have...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Appliances

AJ Madison - New York, Brooklyn - Broken applainces/ container not damaged

Posted: 2012-11-13 by    Tired of Retail Bull
Complaint Rating:  100 % with 1 votes
ordered 10, 000 appliance order for new house. Recieved shipment with all boxes in great shape. We took appliances out of the very well wrapped packaging and found the following damages. ICE MAKER: broken hinge/ door fell off as soon as cardboard and styrofoam was removed. MICROWAVE: door wont open due to damage...looks like it was damage dont know how you could bend metal like that and not shatter the glass. REFRIDGERATOR: inside there is metal bent out like manufacturing defect. Dents in several places on the outside.
AJ Madison told us we were out of luck. they can do nothing. We have...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Appliances

AJ Madison - New York, Brooklyn - No technical support

Posted: 2012-09-19 by    Debby Quashen
Complaint Rating:  0 % with 0 votes
I had to buy a gas range from AJ Madison and I would never go there again, it was the worst experience. 1st they give me an estimated delivery time of 3 weeks, why I don't know, it should have been no later then a week since all they had to do was order it then store it in their warehouse which is only a short distance from where they are. 2nd problem was there was a problem with the oven and when I told the salesman, he supposedly called the technician telling me he'll get in touch with me that day to make arrangements to come. Never heard from him. Then when I go back to AJ Madison to...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Appliances

AJ Madison - Tennessee, Maryville - poor customer service

Posted: 2011-09-25 by    Scott Huff
Complaint Rating:  100 % with 2 votes
Ordered an entire kitchen appliance set in April with the intent of having it delivered mid May. Was told everything was in stock of course. Mid May passed without delivery or even a phone call. My installation crew was onsite and had to return again at my expense. After many phone calls I finally learned the range I was told was in stock was not (they blamed it on the manufacturer) and we would be delayed into June. After much complaining they finally shipped the rest of the kitchen (they did not want to ship it partial as they did not want to incur the processing expense of a partial shipment,...
Complaint comments Comments Complaint country United States, Tennessee, Maryville Complaint category Appliances

AJ Madison - POOR CUSTOMER SERVICE

Posted: 2011-08-03 by    Chipwill
Complaint Rating:  100 % with 1 votes
AJ Madison delivered Damage A/C And Microway The Customer Service is the Worst I have delt with . You Will Spend Hours On The Phone Trying To Get A Responce. They Wanted To Give Me 20% off If I Would Take The items . They Had So Much Damage They Could Not Be Used....
Complaint comments Comments Complaint country United States Complaint category Appliances

AJ Madison - New York, Brooklyn - Atay Away and Beware

Posted: 2011-06-30 by    slavapo
Complaint Rating:  0 % with 0 votes
placed an order on June 15th. was calling and calling their customer service for a week and was told that the order was shipped, however, they failed to provided me with a tracking number. today, I'm on week 3 now and have been calling AJ Madison every day to get the tracking number - every time they say that the system is down and to call back the next day. they are liars and shisters. STAY AWAY AND BEWARE!!!...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Consumer Electronics

AJ Madison - Won't replace broken appliance

Posted: 2011-06-09 by    Dmcluskey
Complaint Rating:  100 % with 1 votes
Bought two Amana heat pumps. One arrived with broken fins and bent copper cooling pipes, but because I waited more than two days to report it, AJ Madison refused to replace it, so I've spent $600 on an AC that was shipped broken. So buyer beware -- check your purchases as soon as they arrive or you'll be sorry. Terrible service. Wouldn't dare buy from them again....
Complaint comments Comments Complaint country United States Complaint category Appliances

AJ Madison - Broken Merchandise

Posted: 2011-05-09 by    displeased at best
Complaint Rating:  100 % with 1 votes
I don't even know where to begin- they sold us a faulty Whirpool oven and sent a microwave that was SEVERELY damaged. All attempts to reconcile have been met with horrible customer service and they have continuously tried to get us to keep the broken microwave and take a "slight discount." After multiple phone calls and over the span of 28 days they finally agreed to send the new microwave which wasn't shipped for another week.

They were supposed to send someone with the new unit who was to pick up the old microwave at the same time- but they did not. When I called...
Complaint comments Comments Complaint country United States Complaint category Appliances

AJ Madison - Don't do business with them

Posted: 2011-02-07 by    Gunner2011
Complaint Rating:  0 % with 1 votes
Sold me a $2500 hood range from a virtually unknown company that they told me would work with my range. Did not work as they said it would. My kitchen filled with smoke, etc. I called to tell them it did not work and want to return it. They said no. "Too bad it's your problem now". Don't trust them. They promise knowledgable sales reps. They are actual crooks. After having this issue with AJ Madison I called another company and asked whether they would advise Futuro Futuro hoods for a Wolf griddle range. They said no, but if I did buy it and it didn't work that they would...
Complaint comments Comments Complaint country United States Complaint category Products & Services

AJ Madison - Buyer Beware

Posted:    6gunsally
Complaint Rating:  80 % with 5 votes
Ordered an LG Washer and Dryer on November 16th because they were not available locally. They didn't arrive until December 8th. The delivery person insisted we sign for them without allowing us to open the cartons to check for damages. Once the cartons were opened, we discovered the entire right side of the dryer was dented in. The dryer drum rubs the side when running. I called customer service immediately and they wanted pictures. I sent 10 pictures via email and have not heard back since which is more than 48 hours so far. I called again after 24 hours and was told the person I needed to...
Complaint comments Comments Complaint country United States Complaint category Appliances

AJ Madison - Maryland, Darnestown - Non performance

Posted:    MarkGV
Complaint Rating:  100 % with 5 votes
Not a good company to do business with. We ordered a Kitchen Aid dishwasher on Jan 13, 2010. Two weeks later I called to check on order, customer service said it was being shipped, will have in a week. A week later, no dishwasher. I called again, was told, it was being pulled from another warehouse and would be shipped that day. A week later, no dishwasher, I again called customer service who said it would be shipped "today". I cancelled the order. They had already charged my credit card. I stayed on the phone until an email confirmation of the credit card refund was received....
Complaint comments Comments Complaint country United States, Maryland, Darnestown Complaint category Appliances

AJ Madison - California - Delivery or Lack Thereof

Posted:    notputtingupwithlosers
Complaint Rating:  100 % with 1 votes
Watch out if you buy any appliance from AJ Madison. We ordered a dishwasher 3 weeks ago and have yet to see it. AJ Madison calls on Sat. nights at 7 pm to TELL YOU when they are delivering and if you can't be there YOU ARE OUT OF LUCK. No alternative dates. Just wait another 10 DAYS and then when they call on SAT. night at 7 pm once again, you have to pray that this 10 day later date might work with your schedule. THey suck....
Complaint comments Comments Complaint country United States, California Complaint category Appliances

AJ Madison - Maryland - Bait & switch

Posted:    Charlie T
Complaint Rating:  0 % with 0 votes
Beware of a company that promises to match a price that is actually employing bait and switch tactics. Here is the story.

GE Cooktop JGP970BEKBB is the item
HomeEverything sells for $992.99 including delivery and taxes( if any)
AJ Madison advertises for $1144.00 including delivery and taxes (if any)

I call Madison and ask them to honor the following policy on their website.

"Do you match competitor's prices? Yes, AJ Madison will match any authorized dealer’s price!
If you find a lower price (including shipping, handling...
Complaint comments Comments Complaint country United States, Maryland Complaint category E-Shopping

AJ Madison - California, Brooklyn - Liebherr Refrigerator

Posted:    Anne Zolfaghari
Complaint Rating:  100 % with 2 votes
We are customers who received a damaged, defective Liebherr domestic frig CS1600 on February 3, 2009 from AJ Madison, Brooklyn, NY. We do not know if the defects and damages occurred during transit or manufacturing.

We have two small children and the unit is unstable on its base, which its most dangerous defect.

We contacted both AJ Madison and Liebherr representatives in the USA and Germany and requested its removal from our home. Neither company has claimed responsibility....
Complaint comments Comments Complaint country United States, California, Brooklyn Complaint category Airlines

AJ Madison - Fraud and cheating

Posted:    Lloyd
Complaint Rating:  0 % with 1 votes
I have order the ranges at real low price, and they call me back 5 day later say the product discontinue which is still show on their website but with much higher price and offer me some cheap ranges. I have report to the BBB online because they do have that seal, very strange. see if the BBB will remove that seal....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

AJ Madison - Bad service

Posted:    Bill
Complaint Rating:  100 % with 1 votes
This was ordered in Nov. 12 and there is as of today no date as to when it will be shipped. After contacting their customer dept., the puzzle was solved and product shipped. They fixed the problem of not being able to contact them timely. Product arrived on time and handled by their contact truck line on this end....
Complaint comments Comments Complaint country United States Complaint category Products & Services

AJ Madison - New York, New York - Customer service

Posted:    Arthur
Complaint Rating:  75 % with 4 votes
Sold me some grill station access doors as "Professional quality". Upon arrival I could see it was very flimsy and cheaply made. At $399.00 I was expecting something more sturdy. After three weeks on not being able to get through to customer support. I emailed but got no answer. Eventually I got through but the service agent never got back to me with a resolution to my complaint. It is now week five and I've given up. Judging from all the complaints posted online about AJ Madison, it looks like their MO is to ignore all customer service calls once the items have been paid for. PS,...
Complaint comments Comments Complaint country United States, New York, New York Complaint category Appliances

AJ Madison - Damaged refrigerator sold

Posted:    Valerie
Complaint Rating:  100 % with 9 votes
Any suggestions where I go from here...

I bought and paid for this refrigerator through my Visa credit card. See below.

Re: refrigerator. Delivered on Aug. 27 by Yellow Freight it was on a pallet and wrapped with shrink wrap and it sat in our garage for several days before our installer came to install the unit. It looked fine from where it sat we did not unwrap it until the installer arrived. Never thought to turn the unit upside down to see if it was damaged.

When he installed it he noticed that the wheels were damaged and the door did not sit right....
Complaint comments Comments Complaint country United States Complaint category Appliances

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