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4.5 618 Reviews

ADP Complaints Summary

16 Resolved
80 Unresolved
Our verdict: With ADP's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:00 am EDT

ADP Mixed Experiences with ADP: Proceed with Caution

As I delved into the reviews of ADP Inc., I found a mix of experiences that left me cautious. While some customers praised the company for their exceptional service and support, others shared stories of frustration and disappointment. It seems that ADP's performance can be inconsistent, with some users facing issues like unauthorized charges, poor customer service, and hidden fees. If you are considering ADP for your business needs, it might be wise to proceed with caution and thoroughly evaluate your options before making a decision.

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6:19 pm EDT
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ADP Their wisely pay card sucks if you have a dispute of a transaction

Their wisely pay card sucks if you have a dispute of a transaction... it takes them up to 90 days to complete your dispute according to their policy and they don’t notify you of any progress and when you have fraud in such a duplicate pay card they will not give you any information on it other than “it’s still being investigated “ is always their response no details whatsoever! I am not happy it’s my only money and when you live pay check to pay check it really puts more stress on you! I WOULD NOT RECOMMEND this card to anyone or any company for their employees !

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ForeverStone
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How is it that companies are still using WISELY as a PayCard for employee wages? This section of reviews should be full,. No one stands up for what is right anymore. We just take it! I have sooo had it with calling US companies because of a problem and getting a call center in Columbia! I am sure there are many people in this country looking for work who would be more than happy to get a job at a call center here in the US. We lose companies and employment opportunities in the US by allowing this practice. Very difficult to understand, both me to understand them and for them to understand me. No customer ***, no manners, and zero solutions to problems. This comes from a fraudulant charge on a WISELY card. WISELY was supposed to send out a new card on Sept 22, and it is now Oct 10! I was told it will cost $30 to receive the card in 2-4 days. When I asked to speak with a manager I was told that it wil be $35.00! I am now waiting for a manager to call me back 1:24 pm on a Tuesday ,(yeah...right...). In the middle of writing this review I received a call. The mailing was never even processed! Of course the is nothing one person can do in these cases, so we eat the fees and shut our mouth because you talk yourself blue in the face trying to get someone to understand your problem. All I am requesting is that WISELY own up to their mistake and waive the fee for the overnight shipping. Waiving a fee to cover a mistake made by their agent! I am now being told that my address is out of date, and I need to send them documents informing them of our address ...AGAIN! Now they tell me it was never processed or mailed on Sept 22.This is sooo whacked out! This is a company pay card so I can't just cancel it. Let's all remember this c*** on election day so we can stop this overseas call center garbage from invading our lives. You can tell me I am an idiot and to stop being foolish, but when it happens to you I will be sure to reply in kind.

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A. Busby
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I was given a Wisely by ADP card by my previous employer. I switched jobs and went to the app, which I had noticed offered a manual direct deposit option with a routing number, account number, bank name and all. Nowhere on there did anything say that the direct deposit would only work with your original employer. I submitted it to my new employer and it passed all their checks and safeguards, however when they tried to deposit the pay, the deposit was rejected. I would not recommend using Wisely. Now I have to wait another three days for a paper check.

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SlayrMura
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They stole 116 dollars from my account. Tell me theres a techical difficulty. Theres mo transaction history of this. You get different answers from every employee. I was even hung up on. Called for an update to no answer.Gell me not to worry it dosent reflect my balance? ***...it does?If i dont get my money nack im going to reach out for legal action.

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1:17 pm EST
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ADP Your cash reload location map clearly states no surcharge

Your cash reload location map clearly states no surcharge. 7-eleven location in New Brunswick NJ charged a fee of $4.95 to load $40. Please advise! I expect a refund.

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R. Samuel
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I am currently under a wage garnishment, and i paid $700 toward the garnishment and ADP has taken 3 payments of $276 from my paycheck (which was to be expected). I called the collection agency last week to make sure they sent ADP a payment modification letter to make sure they knew i made a payment of $700 and they said they sent it. i called ADP last week to see if they received the letter and they had not received it. i called yesterday and a Rep. stated they did receive the letter and he would make the adjustments. I checked today and ADP took out another >$200 out of my paycheck (i don't get paid til tomorrow )when it should have only been $67. I called ADP this morning and the rep. stated he couldn't find the letter and there were no notes in the system that i called yesterday. He then stated i owed $400 and if i want to make an early payment to call collections. i emailed HR to see why i was getting my paycheck early and they had no clue. I called ADP back again this time a Rep. told me i owed $600 i told the rep. the at the last rep. said i owe $400. i asked her if she could please find the Payment Modification letter that the collection agency sent, and she found it and she stated no other payment will come out i asked if i could get a letter stating this was the last payment and she said that would need to be done by the collection agency. the company i work for uses ADP for our paycheck, and in the 14 years i've been with company, i've never received my paycheck early. ADP made sure, before they added the payment modification letter to my account, that they took the payment early. I am literally crying at my desk because of this, i don't mind paying on a bill that i owe, but they're taking extra money from my paycheck and lying to me. i've even emailed them 3x about the situation and they won't email me back. i don't know what to do at this point except file a complaint.

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Simonenco
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Horrible company. Ive been trying to get a card replacement for nearly two weeks. Ive been hung up on several times trying to speak with customer ***. Paid $24 for overnight shipping last week and still no card replacement. I can not wait to get away from this company.

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ShinyGiga
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This is a terrible company they don't listen to how to help you or your concerns don't use them to get your payroll loaded on to. They block access to your account & then wants to charge you $24 to get a replacement card

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Sebahaco
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If I could give them 0 stars, I would. Poor customer ***. Payroll issues every time it's run and you could never get anyone on the phone in a timely manor to help you resolve it. Almost criminally overpriced for the services you receive.

Is ADP legit?

Our verdict: Complaints Board's thorough examination reveals ADP as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, ADP stands out for its commitment to quality and security. Clients considering ADP should delve into its customer service record to gauge compatibility with their expectations.

ADP earns 91% level of Trustworthiness

Perfect Trust Endorsement: ADP achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ADP. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ADP has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Adp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Adp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Adp.com you are considering visiting, which is associated with ADP, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

ADP website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While ADP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 96 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • ADP protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to ADP. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Comprehensive HR solutions
    2. Global payroll expertise
    3. Robust analytics tools
    4. Scalable for any size
    5. Strong compliance support
  1. Cons
    1. Premium Pricing Model
    2. Complexity for Small Businesses
    3. Occasional System Outages
    4. Limited Customization Options
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ADP My bank card was stolen during my incarceration an my hole tax refund was stolen Through cash app ****** dollars stolen

My bank card was stolen during my incarceration an my hole tax refund was stolen Through cash app *** dollars stolen an they dont wanna refund me even tho I have proof an followed all the steps to get my money back I feel robbed

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Feistymate
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Worst customer ***. Talk to a rep told 1 thing and then get talked over, ask for a supervisor who cannot approve my charge for under $150 with almost $500 on this card. Charge me $3.50 in addition to a bank fee to withdraw my own money due to you not having any locations near me to give me my money. Scam, worst to deal with and then acted like I was being unreasonable asking you to either allow the charge or waive the fee. Like its my money!

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ADP Although this company is very responsive when trying to sell their product, they have been severely negligent in their

Although this company is very responsive when trying to sell their product, they have been severely negligent in their handling of my company's payroll. We are a small business with less than 25 employees, and yet, they have consistently failed to calculate math. I have received several paystubs that list my hourly wage, and the hours I worked that pay period, but the number that appeared in the "Wages earned" column was double what it should have been. The latest issue that may cause us to cancel all association with this company was that every employee had their earned income amount ***, costing our small business thousands for a mistake that ADP still refuses to correct.

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PopularMovie
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THEY WILL STEAL YOUR MONEY AND KEEP, HANG UP THE *** IN YOUR FACE DO NOT GET A ADP CARD I REPEAT THEY ARE SCAMMERS.

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Phonets
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DO NO USE this company for payroll or attendance. This payroll company has made our lifes a living hell! System is very glitchy and it takes hours to run a simple payroll due to errors in the system. We have to connect to a representative EVERYTIME we need to run a payroll for assistance, simply ridiculous! Look for other companies like *** that wont give you this much headache!

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Lastboar
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I was employed by Fogo *** and the only option I was giving to receive my pay check was through this wisely pay car by ADP. This is a complete scam, they will make transactions without your permission and won't give you no information or try to help you get the money back.. I have called many times and sent emails many times to no avail. There is no one there that can tell me anything. They have stolen over 700 dollars from me and wisely will not do anything to give me my money back. I am very upset, this is not right.

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ADP Wisely and it's customer ********************** is a joke!

Wisely and it's customer *** is a joke! They froze my account on a Saturday saying the b-days didn't match, I had been issued this card for approximately 5-6 months with no problem, then all of a sudden on a Saturday when no one is working in my HR *** at work (so nobody could have changed my b-day), they tell me the b-days don't match up..!? Long story short, I call Wisely to get his problem fixed and they try telling me that I have to get ahold of whoever issued me the card, I had done that before calling Wisely so I knew it wasn't on my employers end, and told Wisely this.. I ask for a supervisor and get hung up on, numerous times.. when I finally get some one they ask me to send in proof that I am who I say I am, all that gets done and then they say "well our main office is closed!" So you're telling me that in the *** mins I've been trying to resolve this, they close and now u can't do anything about it .!?!?!? If u can freeze my account on a Saturday then once I prove to u who I am, u should be able to push a button and unfreeze it.. Made no sense! Here it is a Monday and still can't use my card, can't get money off it to get to work, not to mention my wife's b-day is today, couldn't do anything over the weekend for her and it doesn't look like I'll get to today either... And my bills are due! Something about this situation just isn't right..! How does someone have a problem with a birth date, when the card was issued to me months ago, no body has changed my birth date at work, they freeze my account on a weekend but can't fix it on the weekend..?!?! Once this gets resolved, I will never use the company again.. others at work have complained about this card as well, so I'm sure my employer will go else where.. customer *** is rude.. they need to understand that I surely wouldn't be calling to gripe about a problem if they hadn't presented a problem! This is on their end, but I have to wait to get MY money! It's ridiculous! Customer *** needs a course on CUSTOMER ***! Shame on you! I have to be inconvenienced, but shouldn't have an attitude or mad that this is happening in the first place..?!? Get it together Wisely!

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ADP Not a bad company but stop suggesting Wisely they are the worst company ever

Not a bad company but stop suggesting Wisely they are the worst company ever. They cheated families with small children out of their money right before Hurricane *** by giving out misinformation. Customer *** for *** was rude and didnt answer anything so I feel like its bringing ADP down as far as customer trust.

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ADP *************************** (CSA, West Region) walked me thru and the answered all of my questions

(CSA, West Region) walked me thru and the answered all of my questions. She is very knowledgeable. I have never seen an outstanding customer *** in my entire life. Go ***! Go ADP! She's a tremendous asset to the team" ADP - The Best payroll services for the small businesses. You can't go wrong doing business with ADP. I will recommend ADP affordable services to my friends.

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ADP I logged into my wisely pay account this afternoon and noticed that the account balance was $0.00

I logged into my wisely pay account this afternoon and noticed that the account balance was $0.00. A direct deposit was made into this account on 3/25/2022 in the amount of $770.89 from Mission Medstaff LLC. The transaction activity was noted from yesterday. I called the representative to let them know that my balance was $0.00 and that this was not the case from yesterday, 3/25/2022. I was informed by representative that the deposit was cancelled or rejected. I did not receive any alert notifications about this matter through phone or email. She also told me that no transaction did not take place. I was advised to call the employer on Monday 3/28/2022 about the deposit and obtain the trace #, the amount, the routing # for Wisely Pay to locate deposit. I was also informed that the account number was under a closed account from Bayada Home Health. The replacement card that I used for the direct deposit is also associated with the closed account. The representative did inform me that I had another wisely pay account with Maxim Home Healthcare services in which I did not know about this account. So, with the two cards that I have on hand, they both have the same account and routing numbers, which both are associated with the closed account. The only difference in the cards are the debit card #'s on the actual physical cards. The agent ordered replacement card for me, but she could not tell me if the card will have different account or routing numbers. I would have to wait for the card to see. The agent also advised me to upgrade the card from Maxim so that the card could be eligible to use. Neither solution is to my satisfaction. It seems that the same mistake will be repeated without any resolution or correction to the problem. I also asked agent if an investigation can be opened in regard to possible fraud with the accounts. The agent did not take suggestion into consideration. Also, to try to understand situation, I called Wisely Pay three times about this matter.

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CoolMessage
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Mar 23, 2024 11:42 am EDT
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I (employer) terminated ADP services on 2/2/23. I was specifically told I would have access to my employee and payroll records online for 18 months past the initial termination. I log in the next day 2/3/23 and all my online records were erased. I asked to access the records via the customer *** line and was told I would be unable to access them. I asked why the initial rep mentioned I would have access to records on 2/2/2 and did not have access 2/3/23 and they said that it happens and I would NOT have access to records. The complaint comes as to why I was intentionally mislead, and also why is my payroll information being withheld when I have paid for the service and the service included all the reports that are no longer available.

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M. Deming
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Mar 23, 2024 2:04 am EDT
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I CANCELED ALL SERVICE WITH ADP. ONE OD THE ACCOUNTS WAS AN RETIREMENT ACCOUNT. WHICH SHOULD HAVE BEEN CANCELED BASED ON PAYROLL BEING CANCELED. ONCE THERE WAS NO MORE PAYROLL THEY BEGAN TO DEBIT MY ACCOUNT AND ILLEGALLY PLACING MY POST TAXED MONEY INTO A PRE TAXED *** ONCE I NOTICED I CALLED TO CANCEL EVERYTHING AGAIN AND THEY ADVISED THAT I WILL BE DOUBLE ***. THIS IS INSANE. ADP IS REFUSING TO GIVE ME MY MONEY BACK. THEY CAN ASK FOR A RECLAIM WITH THE IRA *** BUT REFUSE TO. I AM EEQUEST ALL OF MY MONEY BACK PLEASE

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ADP 1.Local ************ Police 'Incident Report# ****-3713',filed Feb 20th by phone by Officer ***** (I was told by

1.Local *** Police 'Incident Report# ***-3713',filed Feb 20th by phone by Officer *** (I was told by Officer *** that Police REPORTS are not used to report 'online prepay debit card fraud).2.FBI Report#... via 'ic3.gov' website on Feb 20th, ***'3.FTC Report Number *** - Filed today's Date Feb 25th, ***.4.BBB: A total of 5 ONLINE CHARGES, total $835 (leaving me a credit balance of $1.47) were made to my WISELY (prepay) *** DEBIT CARD over the afternoon of Feb 6th, & the morning of Feb 7th, in order to purchase WISELY eGIFT CARDS. The independently reported reports, listed above, have been filed by myself as WISELY/ADP have refused responsibility (under the *** Insurance they supposedly have!?) saying only, & I quote: "THE INVESTIGATION HAS BEEN FINALIZED, AND WE'VE DETERMINED THAT THERE WAS NO ERROR. NO CREDIT WILL BE ISSUED"...per their snail-mail letter dated Feb 11th, postmarked Feb 15th, & rcvd by me on Feb 18th, ***. A re-investigation was done yesterday, & the result is the same, was relayed to me by '***' by phone from their *** offices via phone#*** (my guess on this phone# is that it is only answered if he's expecting a call from a particular # - otherwise it goes to voicemail, where a message can NOT be left because the "mailbox is full" (how many reputable 'banks' allow that kind of Customer ***?!)Their reasoning is that 'BOTH(!)' my email address & my cell# were used online to verify these charges...(BUT isn't that how scammers do it these days?!).I first learned of these transactions on the morning of Feb 7th via WISELY text msge saying my balance is now $1.47. My last use of this card was a $300 ATM withdrawal *** (***, ***). I called the *** (***), said they'd cancel card & re-issue, then DISPUTE *** said "WAIT FOR A FORM VIA ***.(only *** rcvd was on Feb 18th, no 'form', but their Investigation Result detailed above).([censored]!).

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Elemeraca
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Mar 24, 2024 4:05 pm EDT
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On, April 1st, 2022, our company switched to ADP for payroll. We provided them with everything necessary for the switch over. Everything was going smoothly until the end of the year. I noticed when ADP sent our company's W2's, that our previous payroll was not entered (January 1st 2022 to March 31st, 2022). I tried to contact our ADP representative, but she never got back to me. I contacted our accountants that reached out to another representative for ADP, and that rep. assured us that this would be corrected immediately. As we were waiting for our new W2's, we ran our first payroll for year 2023. One of our employees noticed about half of her paycheck was missing. I reached out to ADP and they informed me that this was due to unpaid taxes for 2022. After more research on our end, that employee DID pay their taxes. I called every day for days trying to get answers and no one would call me back. Finally, I talked to an associate that told me ADP had entered our information from our payroll INCORRECTLY, which resulted in an incorrect tax adjustment on our employees' paycheck. Only then did they process an off-cycle payroll to get our employee money that was owed to her and charged our company for the off-cycle payroll. I had to call and ask for reimbursement for the off-cycle payroll. In the meantime, ADP had issued us "corrected W2s", which were "corrected" with the numbers that were entered incorrectly. Instead of ADP fixing their mistake, they had our company send them the exact numbers we wanted entered. We are still waiting on our W2s with no follow up, and our bank account was debited $89,790.49 for the "unpaid taxes" that ADP entered incorrectly. We did not have unpaid taxes. ADP failed to input our taxes; we did not fail to pay them.ADP has failed to provide all aspects of their advertised values: Seamless integrations, full-service payroll and tax filing backed by experts, etc. We have not received any apologies, or reimbursements for their errors.

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Datawan
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Mar 24, 2024 7:19 am EDT
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I used ADP as trying to start my business account , I really liked their service and I was trying to get used to bankrolling. I ended up going through a life threatening sickness and I contacted my representative and told them I no longer would be using the service. The representative said that was fine and to let them know when I wanted to start it back up again . The service was never cancelled as I requested. I was still charged from the time that happened from June 2022 until right now , without me ever using the account not one time . I called last week to report it , I got a wonderful representative that knew where I was coming from. The representative talked last week said they could see that it was cancelled and they saw it was not documented properly, and the representative was no longer working there. They would put in a claim for me to get my money back. Someone from ADP was supposed to reach out to me about this claim . Nobody reached out to me and I was charged 3 more times since my last call. The fees do not make any sense of what I was charged for . A woman I talked to today said there was no record of the claim and that would not be receiving my money She offered to settle for half the amount , I said no and that I would file a complaint . I would like a refund of when this was supposed to be cancelled from June 1st 2022 until now.

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RatCute
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Mar 23, 2024 4:13 pm EDT
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On January 15, 2023, I called the *** now known as *** card, to reset my pin to my card. They had me to send my license and social card to them on 3 seperate occasions, the second time i had to send my documents i got a refrence number ***, then asked to send the same documents 2 more times! The 4th time i had spoken to them i was on the line with *** her ID number ***, who GARUNTEED me this issue would be resolved January 27 2023, still no resolution. Now they came up with yet ANOTHER excuse to hold me up from accessing my money by saying they have to some exculation review. I feel they are messing with me and PURPOSELY coming up with excuses to keep me from accessi g my *** on my account. My card expires today January 31,2023 i have been trying to get my money since January 15,2023.

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Punkgo
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Mar 21, 2024 10:35 pm EDT
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I keep getting random error messages trying to log in and ADP puts you through answering a bunch of questions for their automated system only to tell you to contact your employer. They refuse to provide anyone to speak to in order to resolve the issue.

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7:29 pm EST
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ADP Wisely

I worked for Autozone where I had a Wisely Card receiving my paychecks through the wisely account. I quit at Autozone and my account got shut down. I Have been trying since June to get my remaining balance on my card. I call the help line and get absolutely no help at all and get told to wait 3 weeks to receive the checks in the mail, and the date just keeps getting pushed back. I have called 30 plus times and there is no solution.

Claimed loss: 348.53

Desired outcome: I would like my money immediately and swift. I would also like for this process to be easier for any people that struggle with this in the future.

Confidential Information Hidden: This section contains confidential information visible to verified ADP representatives only. If you are affiliated with ADP, please claim your business to access these details.

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ADP - Garnishment over charging

My employee had a garnishment deducted from her check each pay period until all funds were paid. However, ADP held on to the funds for 5 months before sending it to the garnishment law firm. A total of $3,080.29 was deducted from her check from January 25, 2022 thru May 10, 2022. On May 19, 2022 ADP sent a check for $5,492.96 to the garnishment law firm...

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10:17 am EDT
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ADP overbilling

For over two years we have been getting charged for a third party service through ADP that we haven't utilized. I questioned several charges over the past couple months and ADP has acknowledged the overbilling, however they only provided credits for two months of the erroneous Timebank charges. Every invoice has two line items at $88.50 each for Timebank Links.

Desired outcome: credit in the amount of $4066

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ADP Payroll and benefits

My company uses ADP. I enroll in benefits and 80 P show that I was in rolled in that money was coming out of my check every month and I never got the insurance card in the mail when I called the company to figure out where my insurance card with the numbers were turns out ADP has been posting that I was covered and I haven’t been covered, on top of that because I was misled. I’ve now I miss my open enrollment and can’t get coverage until next year.

Desired outcome: Benefits

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ADP ADP 401K plan

ADP 401k retirement services is simply the worst company to work with. The staff does not follow through with technical issues and/or complaints. They do not adhere to their own policies and rules. They lack in customer service. Their team is poorly trained and provide erroneous information. They complete unauthorized transactions on your behalf and then do not offer to resolve the issue. I have reported them to the BBB and plan to not ever work with them again.

Specifically and for reference, our company has a 401k plan with them. We called to request info on termination policy. They indicated the fee was $1500 but the policy will not be terminated until we sign their consent forms and submit them. A few days later we were charged their fee even when the forms they sent over were not signed or submitted. When we called to ask if the plan was terminated they said no because our forms were not submitted. We requested a refund and after almost 2 weeks we still have not received our reimbursement.

Next, they have erroneously auto enrolled ineligible employees as participants of the 401k plan even after we have contacted them about removing them from the program. They state they will take care of it and it does not get done. When the employee and ourselves (employer) ask for a refund for the contributions made they say they can not do that. They have unjust policies and it’s always in favor of them.

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1:11 pm EDT
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ADP Retirement services department

I needed more information on how the State of California is going to start fining employers for no providing Retirement.

I and my husband are the only ones who do administrative work in the company. Whoever the original plan administrator was has moved on.

Does ADP Not have a plan in place for cases such as this?! The plan number is 024627.

In the past I have found ADP helpful; however, I grew more and more disappointed with the two conversations I had with Alejandra Martinez of the Retirement Department and she refused to transfer me to a manager or anyone that had the information I was looking for. Extremely upset at their lack of helpfulness and their disregard for my deadlines.

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2:40 pm EST
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ADP Wisely banking

i had 23 apple fraud transactions on my account and Wisely let all of them through and didnt stop any of them, i contacted them the day after i noticed and they told me it would be 90 days for me to get my money back, i then said okay fine, $400 i have to wait on, then something told me to contact them back and come to find out they only filed a dispute for 2 of the 23 transactions i called about. im am VEXED! and will never be using and other banks other than credit unions! they have a awful policy and i have 3 kids now have to wait 90 days for $400, i have spoke with 7 representatives and they all are awful hard to understand and they are offshore, i asked to speak with a supervisor and have been hung up on 3 times. i am so angry i really don't understand how this can happen when my funds should be secured, and they weren't at all any other day i have ever had i was able to call and they put my funds back until the investigation is complete! now im left hopeless until i get paid again and, when i called back the 5th time i believe they told me when i called the first time the representative only put 2 disputes on there im am OVER THIS COMPANY and the only reason i didnt close is because i have my tax check going into the account but as soon as i get that money out i will be closing my account!

Desired outcome: COMPLETE MY DISPUTE AND RELEASE MY FUNDS BACK!

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11:19 am EDT

ADP Payroll

I have been trying to change my direct deposit information, and I haven't had any luck. I have been calling the number to only have the automated voice system repeat the same thing. I have also been looking for a specific email, and I haven't found one. I really need to speak to a human being about this. This is very important. This is my money and pay we are talking about! This is very urgent!

Desired outcome: I would like to speak to a payroll representative.

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7:32 pm EDT

ADP Employee harassment from ADP

I had an account with adp after numerous mistakes by adp I cancelled my account. Since then one Max Robinson District Manager has been told on numerous emails that I am not interested in any adp services and to remove my info and also to not contact me. Since then only Max Robinson from adp contacts me through email. I have called his cell phone, which got no answer, left voice messages making it very clear to terminate communication. And yet this clown insists on contacting me. To the point of harassment. I will provide all emails to and from Max Robinson. Including the ones where I asked not to contacted and was not interested.

Desired outcome: I want to be removed from any contact from adp of any kind apology from Max Robinson along with some form of record of this incident to reflect his harassment im looking at filing charges and or any legal consequences for being harassed.

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9:36 pm EDT
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ADP ADP incorrectly subjects clergy church employees to FICA. Should be SECA.

ADP should comply with IRS regulations to properly serve church and clergy clients. Refer to IRS PUB 517 for instructions to prepare clergy payroll. ADP is not exercising even the basic professional diligence to serve the church community. Clergy are NOT subject to FICA and NEVER have been. They are subject to SECA and ALWAYS have been.

Desired outcome: I would appreciate corporate diligence in this area to properly serve the church community. Check IRS Pub 517. Social Security & Other Info for Members of the Clergy

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ADP Customer Reviews Overview

ADP, also known as Automatic Data Processing, provides comprehensive business solutions including payroll services, human resource management, benefits administration, and time and attendance tracking. Catering to businesses of all sizes, ADP offers customizable packages to meet diverse operational needs. Their services are designed to streamline administrative tasks, ensuring compliance with regulatory standards, and integrating seamlessly with various business systems. ADP's offerings aim to assist companies in managing their workforce effectively and with greater efficiency.

ADP In-depth Review

In summary, ADP is a comprehensive service provider for payroll and HR solutions, offering a wide range of services that cater to various business needs. Their platform is known for its reliability and user-friendly interface, although pricing can be a point of consideration for smaller businesses. Below is a detailed review of ADP's offerings and services.

Company Overview

  1. History and Background: ADP has long history, showing they are established and trusted in market.
  2. Range of Services Offered: They offer many services, like payroll, HR management, and more.
  3. Industry Reputation and Awards: ADP is well-known and has received awards, showing they are respected in industry.

Service Offerings

  1. Payroll Solutions: ADP provides strong payroll services that are reliable and efficient.
  2. Human Capital Management: Their HCM solutions are comprehensive and integrate various HR functions.
  3. Talent Management: They help with hiring and managing talent, which is very useful for businesses.
  4. Benefits Administration: ADP offers good options for managing employee benefits.
  5. Time and Attendance Systems: Their time tracking solutions are helpful for managing workforce.
  6. HR Outsourcing and PEO: They provide outsourcing options for HR, which can be very helpful for smaller businesses.

User Experience

  1. Website Navigation and Accessibility: ADP website is easy to navigate and accessible.
  2. Mobile App Functionality: Their mobile app is functional and convenient for on-the-go management.
  3. User Interface and Ease of Use: The interface is user-friendly, making it easy for users to manage tasks.

Customer Support

  1. Availability and Response Times: Customer support is available and responsive.
  2. Support Channels: They offer multiple channels like phone, email, and chat for support.
  3. Quality of Assistance: The quality of support provided is generally good.
  4. Customer Education and Resources: ADP provides educational resources for customers, which is very helpful.

Pricing and Value

  1. Cost Structure and Transparency: Pricing can be complex, and some users may find it less transparent.
  2. Comparison with Competitors: ADP's pricing may be higher than some competitors, but they offer good value.
  3. Payment Options and Flexibility: They provide different payment options, which is convenient.
  4. Return on Investment: Many users find that ADP's services offer a good return on investment.

Implementation and Integration

  1. Setup Process: The setup process is straightforward, but can take time depending on business size.
  2. Integration with Other Systems: ADP integrates well with other systems, which is very beneficial.
  3. Customization Options: They offer customization, allowing businesses to tailor services to their needs.
  4. Training and Onboarding Support: ADP provides training and support for onboarding, which is great for new users.

Security and Compliance

  1. Data Protection Measures: They have strong data protection measures in place.
  2. Compliance with Regulations: ADP complies with important regulations like GDPR and HIPAA.
  3. System Reliability and Uptime: Their systems are reliable with good uptime.
  4. Disaster Recovery and Backup Procedures: They have solid disaster recovery and backup procedures.

Client Testimonials and Case Studies

  1. Success Stories: There are many success stories from businesses using ADP.
  2. Customer Satisfaction Ratings: Customer satisfaction ratings are generally high for ADP.
  3. Long-term Client Relationships: ADP has many long-term clients, showing trust in their services.

Innovation and Future Outlook

  1. Research and Development Initiatives: ADP invests in R&D, which is promising for future innovation.
  2. New Feature Releases: They regularly release new features to improve their services.
  3. Industry Trends and Adaptability: ADP adapts well to industry trends, staying relevant.

Pros and Cons

  1. Strengths of ADP Services: Reliable services, comprehensive offerings, and good customer support are strengths.
  2. Areas for Improvement: Pricing transparency and complexity could be improved.
  3. Overall Recommendations: ADP is recommended for businesses looking for robust HR and payroll solutions.

Final Verdict

ADP offers a wide range of services suitable for different business sizes and types. While pricing may be a consideration for some, the value and comprehensive nature of their services make them a strong contender in the market. Overall, ADP receives a positive rating for their robust solutions and commitment to customer support and innovation.

How to file a complaint about ADP?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with ADP in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with ADP.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue.
- Explain steps taken to resolve the problem and the company's response.
- Share the personal impact of the issue.

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- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against ADP on ComplaintsBoard.com.

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Contact ADP customer service

Phone numbers

+1 (844) 227-5237 +1 (800) 225-5237 More phone numbers

Website

www.adp.com

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