Complaint Rating:

I think the attached letter to Acer explains in detail of my concerns, disappointment and frustration in dealing with a despicable company which really should be held to account for its shambolic customer service..surely the worst.

letter is as follows:

Sarita Banyard

Complaint Rating:

Newegg.com offered deals on black friday 2009. Once stock is over for Acer laptops they accepted the back orders promising to send the laptops on 12/04/09. On 12/4 they sent email saying they could not send due to over whelming demand!? Did they not know even after taking all the back orders...

Complaint Rating:

I bought an Acer laptop just to try to see how well it worked, i have had nothing but problems out of it, it got so hot it burned the serial numbers off, i called customers service because it was only a couple months old they told me to PAY for shipping (25 bucks) and ship it back to them, i...

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My DVD/RW is not working so the can not display the my computer icon so the driver is uninstall . My laptop sell man can't give the driver CD so i can not install the driver .
but in the net there are so many driver is i an not under stand tha wich driver is uninstall . plese help...

Complaint Rating:

I bought an Acer aspire laptop 3690-2970. It's inexpensive but unless you buy more memory it won't run. The dvd drive doesn't work at all. Acer is aware of this but not fixing it. If you spend your money to mail it to them they will try to fix it. I've heard horror stories...

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I sent my Acer laptop back to Acer during the last month of the warranty as it needed a new keyboard and touchpad. When it was returned to me the keyboard would not work so I sent it straight back. When it was finally returned in January the 6 month old replacement battery refused to work. I...

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I have had this problem before. My battery is only holding up to 88% charge. It it not getting full charge. they have tried to fix it once and then it still was not getting full charge so I took it in and they switched it with another and it got full charge and now it is doing the same thing...

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Time was back to year 2007, I bought a laptop from a bestbuy store.

I check many deals around that time to ensure that I will get a good laptop with windows vista OS since it just came out.Among circuit city, wal-mart, office depot and best buy, I found a laptop which is pretty...

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I bought n Acer Laptop from Sharaf DG, Bahrain on 1st March 2009.
Paid Bahraini Dinars 10 more because Sharif DG sales person claimed the price is high in their shop to compensate the technical support available with them. In 10 days time found out that the DVD drive was very very slow...

Complaint Rating:

You get what you pay for with laptops direct.

I was on laptops direct website in the process of purchasing a laptop, but had a problem with the promotional code I was using. So I called laptop direct and a sales person answered.
I explained the problem I was facing when...

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This is more of a "this is how it should be handled" than a complaint really.
I purchased a brand new Acer laptop from this website, having used them once before with no problem. On arrival, I unpacked the machine and did all the stuff I'm supposed to do, but the screen...

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I have an acer aspire 5610, no problems w hardware or vista home premium, but when I installed my windows anytime upgrade i lost all ability to use windows. The display now claims that "this copy of windows is not genuine" . I went online and windows cannnt verify it either. Funny...