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ABSA - home loan

Posted: 2014-06-05 by    mandy linfoot
Complaint Rating:  0 % with 0 votes
I'm
a homeowner going through a very bad patch. When I got divorced I took
ownership of the house think I could manage it. Im a single mom with 2 small
children and had almost no support from the fathers. I made an arrangement with
ABSA to pay ex amount which they agreed to. Then I had to place myself under
debt review. My ex husband had a friend at ABSA and as I was trying to get him
to pay child support he got his friend to check my details on my home loan.
When I contacted ABSA in natal they said no records have ever been checked yet
my...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - EFT TRANSFER MISSING

Posted: 2014-06-04 by    olga jacob
Complaint Rating:  0 % with 0 votes
I made an instant deposit from Nedbank to Absa on 6 March 2014 in the sum of R3000.00 into an absa autobank account and, to date, the money does not reflect in beneficiaries account and not reversed back into my account. The beneficiary has made enquiries to no avail as Absa state they cannot find this money. It is bizarre, how can the money just disappear? Nedbank have been extremely helpful trying to trace everywhere on their side but cannot do anything without the assistance of Absa. Pls can someone look into this...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - Flexi reserve on home loan

Posted: 2013-12-30 by    AJ Cronje
Complaint Rating:  0 % with 0 votes
I made an application for a second loan at Absa to expand my home to the amount of R350000 end of November . Absa is also the holder of the first bond. The interest rate 8.5 wasn't acceptable and I requested a better rate on November 29th. According to the Attorneys it was 8.5 % + 2.3 % and not acceptable at all. I also mentioned that I might get quotes from other financial institutions as well. Because it was near year end I notified Absa that I will not use the facility. There was a flexi amount of R20000 on my current home loan. They ad this to the current loan. After cancelled the application...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - ignoring complaint

Posted: 2013-12-19 by    GregoryP
Complaint Rating:  0 % with 0 votes
On 19 December 2013 I informed the Branch Manager that one off her staff member Mr Sebastian Johnson borrowed R9 000.00 from me and refuses to pay it back. Mr Johnson is under Absa Debt Consolidation and is not allowed to make any further loans. I asked Mrs Venter for her assistance on this matter on where I can lay I complaint, she read my message and just ignored it. She did not come back to me on this matter.
I feel that what Mr Johnson is doing is a serious offence because I am a Absa customer and he did not keep his word and I trusted him because he is a Trainee Manager at Stella Branch.
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - Unauthorised transfers

Posted: 2013-07-31 by    Mardeleine
Complaint Rating:  100 % with 1 votes
Absa saw it fit to transfer money from my savings account to my loan account and credit card account without consent from myself. they have basically transferred all the money I had left for the whole month, Iam left with no money and it is not even the 1st of the month yet. They transferred R1771.72 to my loan account and R1000.00 to my credit card. who gave them the right to go into my personal savings account and just transferring as they see fit? They caused me a horrible experience as I am a single mother is Absa going to feed my child this month? My medical aid payment is going to be returned...
Complaint comments Comments Complaint country South Africa Complaint category Collections Agencies

ABSA - Account FICA'ed now frozen

Posted: 2013-06-19 by    Roz Prinsloo
Complaint Rating:  0 % with 0 votes
This business account was FICA’ed again on 26 November 2012 – the excuse being that the ABSA warehouse where FICA documents were stored had burnt down and accounts had to be re-FICA’ed. When I tried paying a new beneficiary on this account today it wasn’t working so I phoned the ABSA Call Center and was informed that the account was frozen as it hadn’t been FICA’ed (no attempt has been made to contact me and the account has been FICA'ed). What is the excuse this time?...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - Took money out of my Account

Posted: 2013-04-02 by    Rita Heydenrych
Complaint Rating:  0 % with 0 votes
I have returned a car to Bankfin 14 years ago. No letter of any correspondence was send to me regarding an amount still outstanding. I was in hospital for a week with a knee injury and my husband with a neck injury. When we returned from the hospital we have discovered that Absa took R 13 000 out of our bank account. No explanation was given and we had to wait until today. They refuse to give our monies back. They can not give us any proof that we were aware of the outstanding funds in 14 years. They violated the Credit Act and our confidence in them. We want our monies paid back into our account....
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - PSSPF BENIFIT CLAIM

Posted: 2013-01-15 by    henryandgwen
Complaint Rating:  100 % with 2 votes
In my opinion ABSA is unprofessional when it comes to handling PSSPF claims. I have been waiting three months for my benefit claim. When you phone you either get put on hold or you are politely asked to leave your details and they will get back to you. What a laugh! Do they not understand that being unemployed places a person in financial difficulties. This situation is frustrating and ABSA needs to communicate and update the members regarding the status of their claims. The benifit claim forms has all the members personal details so there is no excuse! I have been sending e-mails to psspfexits@absa.co.za...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - Service

Posted: 2012-12-17 by    PieterM
Complaint Rating:  0 % with 0 votes
For three weeks i can not get anybody to contact me back regarding my complaint and for three weeks i can not get my own money out of a ABSA account.They call this Service?...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - emails

Posted: 2012-11-23 by    hardyem
Complaint Rating:  0 % with 0 votes
I get emails every month from ABSA informing me that money has been paid to an insurance company. I do not bank with ABSA and have never heard of the insurance company. When I try to stop the order by clicking on the link I'm told that the link is unavailable. When I send an email to the person who sent me the payment advice I am told that the mail is returned to me due to postmaster delivery failure. I really dont now what to do or where to turn now....
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - CANT GET SETTLEMENT AMOUNT

Posted: 2012-11-12 by    CHANINDA
Complaint Rating:  100 % with 1 votes
IAM TRYING TO SETTLE A PERSONAL LOAN WHICH IS IN RECOVERY. I HAVE BEEN SENT FROM THIS TEL NO TO THE NEXT. NO ONE CAN HELP. I NEED A STATEMENT AND SETTLEMENT AMOUNT TO GET THIS SETTLED...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - NO CUSTOMER SERVICE

Posted: 2012-10-22 by    nursing246
Complaint Rating:  0 % with 0 votes
I own a small Agency, and I unfortunately bank with ABSA. This has been one of my biggest mistakes. I find the staff so unhelpful. I applied for an overdraft nearly 2 years ago, I never ever received feedback until I start shouting and screaming. I have had 3 business consultants and every time I have to start the process all over. I truly hate ABSA. Another thing, ABSA brackendowns is closed due to renovations. Should there not be some form of a system where they can still help on the premises even though it might be limited. About 300 000 goest through my account every month. I AM SICK OF ABSA...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - Call centre unresponsive

Posted: 2012-08-27 by    Swanellie
Complaint Rating:  0 % with 2 votes
We are a business that needs to make regular use of the Absa international banking centre. We are constantly struggling to get through to a representative. We need to clear the monies we receive from overseas regularly and obviously this needs to be done as quickly as possible. On average we hold for about an hour for every call! Then sometimes after holding for an hour we are cut off! And call back again. I think we all know how important it is for a business to function. And this causes a lot of problems regarding salaries and payments! This is unexeptable! This service is horrible. As a business...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - ASSISTANCE REFUSED

Posted: 2012-08-06 by    LILI_SKYE1011
Complaint Rating:  0 % with 0 votes
Good day
I would like to lay a complaint with regards to the conduct of an ABSA EMPLOYEE.

I went the bank during my lunch hour which is from 13H00 - 14H00 to make a withdrawal. I arrived at the bank at 13H20 but the queue was long, & i wouldn’t make it back to the office in time.

I went to the BULK Teller queue and when it was my turn, politely, with respect, apologised to the Teller, Rebone Mogorosi, for wanting do the transaction at the BULK TELLER, I was really in a tight spot.

I explained that it was the only time that i had to attend...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - Provident Fund Payout

Posted: 2012-08-05 by    Purahz
Complaint Rating:  67 % with 3 votes
On the 5th of August 2011 I submitted a provident fund claim to the ABSA offices in Port Elizabeth and was told that the payout will be made in 6 weeks time. After 6 weeks I then went back again and try to find out what was the problem, I was then told to wait for 2 weeks.Until now my money has not been paid. Every time I went to find what is the problem I am told to wait for 10 working days,...
Complaint comments Comments Complaint country South Africa Complaint category Other

ABSA - Legal action

Posted: 2012-07-29 by    Jacob1975
Complaint Rating:  0 % with 0 votes
After losing my job in 2000 I defaulted on my Absa credit card. They sent the sheriff to my house to sell my property and collect the money I owe them. Now 12 years later a law firm sent me a sms that they have identified my Absa account for garnishee process. Is that even legal? As far as information available to me they must take legal action within 3 years....
Complaint comments Comments Complaint country South Africa Complaint category Collections Agencies

ABSA - special clearance on cheque deposit

Posted: 2012-06-05 by    melody bongekile khawula
Complaint Rating:  0 % with 0 votes
Im a student and will soon be kicked at of the university i am attending. I recieved a cheque which was surposed to cover my intire fees but it has been 4 days already and the cheque has not been paid. I went to absa east street in petermaritsburg and asked for special clearance I was told the money would be avalible in my accoun which is a student account for witdral by monday or tuesday and am still waiting. This bank is so unpleasent to go to cause they are very slow when it comes to service delivery...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - Clearance of Cheque

Posted: 2012-05-20 by    B E
Complaint Rating:  0 % with 0 votes
A cheque was deposited to my ABSA account by a Post Office in Bloemfontein on Friday. I inquired from the local ABSA if the cheque can be given a special clearance and they told me that the matter must be taken up with the branch where the cheque was deposited by the person who deposited the cheque. I informed Post Office Bloemfontein and they said someone has been send to request the special clearance on the same day. After 5 hours awaiting a response, I called the ABSA branch in Bloemfontein and I was transferred from one person to another and told to hold for someone else. At some instances,...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - Shocking service

Posted: 2012-04-18 by    Dianne Visser
Complaint Rating:  0 % with 0 votes
ABSA Port Shepstone is a disgrace. After a recent burglary, we went to get new cards, and my husband got disgraceful treatment...nothing unusual, and decided to close our account, after banking with ABSA since 1980. The cheque we received, with our funds...a BANK GUARANTEED CHECK, HAD A HOLD ON IT FOR 7 DAYS. Isn't this supposed to be the same as cash. We pboned, FNB phoned, and ABSA simply refused to release our money. To pay off our credit card, said they would contact us, didn't for some weeks, and now they want the money, 3 calls a day, every day and keep adding interest. SINCE WHEN...
Complaint comments Comments Complaint country South Africa Complaint category Banks

ABSA - Call 5 numbers to get a balance...

Posted: 2012-03-08 by    Audley
Complaint Rating:  0 % with 0 votes
I'm under debt review, my debt counselor contacts me saying ABSA will not give them an outstanding balance of my accounts unless I call in person. I called 0861005901 and then the circus came to town.
I've been given the run around for the last hour just to get someone to give me an outstanding balance on my cheque account. Ended up having to call 5 different departments all over South Africa and ending up right in my back yard... Cape Town Branch.
The funny thing is... I was helped by a nice lady, very sympathetic. She's gonna call around and ask where and who will...
Complaint comments Comments Complaint country South Africa Complaint category Banks

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