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4.3 349 Reviews

AbeBooks Complaints Summary

7 Resolved
48 Unresolved
Our verdict: With AbeBooks's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:00 am EST

AbeBooks Mixed Experiences with AbeBooks.com

As someone who loves books and values the experience of finding unique editions, I have had mixed experiences with AbeBooks.com. While the platform offers a vast selection of books from independent sellers worldwide, the quality and service can vary greatly. Some sellers provide excellent service, carefully packing and delivering books ahead of schedule, while others fall short, sending incorrect or damaged items. It's disappointing when descriptions don't match the received product, leading to frustrating return processes. Despite the potential for great finds, the inconsistency in service and quality leaves room for improvement.

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AbeBooks ABEBOOKS HAS BEEN A BLESSING

ABEBOOKS Has Been Much More Than Just "Alright".
I have ordered some 20 or 25 books or cassette programs over about 6 years.
Not only have I ALWAYS gotten the correct book or cassette program,
But it has Always been in the "good" condition that was posted.
(In the "preowned books", usually there's been only 1 or 2 lines of writing in the whole book. I always order "in GOOD" or "in very good" condition--not "fair".)
To this date, there has always been speed of arrival, as the prompts will tell you how soon to expect it. When I order 3 books at a time, obviously, they might arrive at different days, due to different vendors.
So, until I have any different outcomes, I feel this site has been a blessing. (And I am NOT affliated w/any ABEBOOKS personnel in any way.)

Addendum: 2015, I got a book incorrectly gauged as "Large Print", but (Abebooks and) the vendor wonderfully responded when I contacted them about the error.
CliffordII in Georgia, USA

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AbeBooks Fast, Informative, and Legitimate

I can't speak on behalf of Abe regarding purchasing books, as I've never ordered anything from them, however I did recently place an order with them to sell my old textbooks, and having never done so before, I was hesitant especially after reading so many bad reviews. I don't normally take time to write reviews, but in this case I felt the need to because out of three companies (Abe, eCampus, sellbackyourbook.com) I placed sell back orders with, all of which I shipped out and placed on the same day, Abe was by far the best in terms of keeping me updated throughout the entire process, the promptness of shipping and processing, and issuing payment in a timely manner. I placed my order and shipped out my books on March 28,2018 and I received my payment April 9,2018, which is great as far as I'm concerned! The check is issued through textbookrush.com. If in the future I have textbooks to sell, I would definitely go through Abe again based on my experience with this transaction.

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Is AbeBooks legit?

Our verdict: Complaints Board's thorough examination reveals AbeBooks as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, AbeBooks stands out for its commitment to quality and security. Clients considering AbeBooks should delve into its customer service record to gauge compatibility with their expectations.

AbeBooks earns 91% level of Trustworthiness

Perfect Trust Endorsement: AbeBooks achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for AbeBooks. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

AbeBooks has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of AbeBooks's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Abebooks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Abebooks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up AbeBooks and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While AbeBooks has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 55 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • If you purchased a website from AbeBooks that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
  • We conducted a search on social media and found several negative reviews related to AbeBooks. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Vast selection of rare books
    2. Global network of independent sellers
    3. Affordable pricing on used books
    4. Easy-to-use search filters
    5. Secure payment options
  1. Cons
    1. Limited inventory compared to Amazon
    2. Higher prices for rare books
    3. Slower shipping than major retailers
    4. Less user-friendly interface
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AbeBooks There are several places to choose from to buy used

There are several places to choose from to buy used books. AbeBooks is the easiest, best-organized and most trustworthy of the companies I have dealt with. Type in the name of your book and/or author in the search box and you'll get a list of holdings from least to most expensive. Except for payment (they can keep your credit card on file for one-click checkout, which I love), that's where AbeBook's responsibility ends. Your mission is to decide which book is priced correctly and in the condition or format that pleases you most, and whether or not the vendor offering it is reliable.

If you have a problem with your purchase, you can complain to AbeBooks or directly to the vendor. I have received refunds or replacements on the few occasions I was unhappy. Most of the time, however, booksellers are true believers in the printed word, and will be honorable. Each vendor is rated from one to five stars, and you can restrict your search to the highest-rated sellers.

Once in awhile, you may find better deals elsewhere; otherwise, you will discover that the the same sellers also advertise the same merchandise on various other book sites. AbeBooks wins my vote because I've bought about a thousand books from them over the years, and I still have most of them.

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AbeBooks Excellent

I see a lot of reviews bashing on abebooks. Most of the complaints (from what i can tell) have come after ordering a book from outside of the US. In my case, I ordered a book from Better World Books, based in Indiana. It arrived within the estimated timeframe, was in the described condition, and left me completely satisfied. I wish there was a way to review the sellers on the website itself, but it seems to not be possible, currently. I do advise anybody who wishes to purchase from the website to do their research about the seller that offers the book they are interested in purchasing. I'm so glad to have found this website. The book i purchased was in Russian, and published in the early 2000's, not even available in the most common russian books retailers. Plus the prices are amazing.

Edit 2019: Since writing this review i have purchased about 10 or more books using abebooks marketplace, from a variety of sellers. The only time something went wrong was when a seller sent me a book they had mislabeled, which was not the book i had ordered. They issued me a refund after contacting them directly. No other issues, deliveries always within estimated time frame. Note: the books i have purchased have been mostly fiction (about $3-$5 per book) and 2 textbooks ($70-$100)

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AbeBooks One of the Lucky Few

Thought I was getting screwed, just like a lot of other people, based on the review section. But I can honestly say this. If you are dealing with Bookplate as your seller that won't happen. Bookplate were honest and upfront. Did what they said they were going to do. Friendly customer service. And delivered the product as described on the website. Bookplate 112 S. Cross St. In Chestertown, MD. I would definitely order from them again. Here's the story. I bought a book for my wife, a Christmas present, so I paid extra for expedited shipping. I received an email from E (not using their full name) a couple days later letting me know my order shipped, but had made a mistake and only sent it out regular mail, This was when I looked at the reviews on Abebooks, and read a bunch of them where basically the same thing happened. I responded to E with my concerns about the mix up in shipping, and they insured me it was just an honest mistake, and that they would refund me back the difference in shipping. I agreed, but after reading all the bad reviews, I figured I wouldn't see the refund, and would be lucky if I ever saw the book I ordered, But E at Bookplate actually refunded me the whole shipping amount, and I still got the book before Christmas. Not all sellers on this site are out to screw their customers.

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AbeBooks Always a good experience

I guess I'm one of the few 5 stars. I have ordered many books from AbeBooks, including a long lost out of print book that nobody else could help me with. I have never had a bad experience. I must always get the good vendors. I always look for the very good to excellent quality of book, when given the chance, and weigh it against the price, choosing the best price and shipping, and I have never once been disappointed. It's been a while since I ordered from them so for the first time ever, I checked out the reviews and was shocked to see so many unhappy customers. I had already completed a purchase of a book listed in good condition, and for another very hard to find book (found in England----Abe checks all over the world). After reading the reviews I tried to cancel my order the next day but was told by my credit card company I couldn't. I was really disgruntled but to my delight the first book came EXTREMELY well-packaged and in 1/2 the time stated. The second one came from over seas so it took longer, but was well-packaged. Neither had high shipping charges and both were in better condition than I expected. I will continue to order through AbeBooks and highly recommend them until I have a bad experience. I pay close attention to the satisfaction percentage rating for the individual vendors and shop accordingly, as I would expect others to do also.

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AbeBooks Surprised at bad reviews

I was on SiteJabber to review a site I am disgusted with, and ran into AbeBook reviews. I was shocked at the number of one star reviews. I have used AbeBooks for several years now and have ordered dozen and dozens of books. I shop several sites before going to AbeBooks so I know what the current prices are, and almost always end up purchasing from AbeBooks if a used book will fit the bill. I mostly order children's books (I'm a teacher) and I have never been disappointed. The condition has been true to the description. Sometimes I get library bound books and that is a bonus. The vast majority of books are less than four dollars with free shipping, when other online sites have new copies for ten to 16 dollars with additional shipping- I can't beat the price. I know the satisfaction with the sale depends on the actual seller, but I haven't come across a bad one yet. I have also purchased paperback books for myself for pleasure reading- fiction, memoir, humor, scifi, and all have been fine. It seems a lot of the bad reviews are for textbooks and books needed in very quick time, so maybe that is part of the issue. I recommend you give AbeBooks sellers a try if you wish to save big dollars on book purchases- it's worth trying them once on an inexpensive book just for the savings, and I think you'll be pleasantly surprised. I hate to think bad reviews might have stopped me from finding such a great source for the many books I need. AbeBooks is a go-to for me.

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AbeBooks First, there's a lot of complaints about abebooks not

First, there's a lot of complaints about Abebooks not being the actual sellers. That's obvious because the seller and the city and state they're located in is plainly stated. Lots of websites do this, Ebay, Amazon and many more. Second, when people review Abebooks it would help to name the seller. As far as textbooks, if it's the beginning of a semester there's probably thousand of students looking for books and who knows how many are on the same page when they hit that buy button. Now for my review. I've put in several orders through Abebooks and I'm very satisfied. Books were as described and arrived within stated time. The companies I've ordered from were Better World Books, Green Earth Books, Hippo Books and Thrift Books.

11-19-14 I just wanted to add an update. I ordered 3 books from Blue Cloud Books through Abebooks on 11-14 and they came in on 11-17. Very fast but the package only had to go from Phoenix to Tucson. The email for order confirmation was sent from Thriftbooks.com so they must be affiliated with them.

4-9-17 With all the bad reviews I just wanted to say I still have not had any problems. I even ordered several books from Better World Books in Dufermline, United Kingdom and all was fine! PLEASE STATE THE NAME OF THE ACTUAL COMPANY YOU'RE BUYING BOOKS FROM!

4-27-17 I ordered a book from Better World Books/West (Las Vegas) through and they sent the wrong book. After contacting them they authorized abebooks for a refund and let me keep the book.

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AbeBooks I ordered from Abe books about last month on the 16th and ordered two one piece volumes the transaction was done and it

I ordered from Abe books about last month on the 16th and ordered two one piece volumes the transaction was done and it was a good price for both of the books but after a week and two days only one of the books arrived being volume one but my omnibus did not arrive and I emailed the post office and looked around my establishment to see if it was hidden somewhere so there wouldn’t be a theft but found nothing and I know the packages would be separate but I only got one tracking number for both of the books and it says delivered but only volume one came, I just want my one piece omnibus 30 volume and if It can not be found than that it is fine with me as long as I get my money refunded. My volume one of one piece came in the estimated time with good packaging but I only give 3 stars because I’m still missing a book after a week and 2 days other then that I do recommend buying from Abe books but make sure to make separate orders for this not to happen.

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They don't honor their return policy. I purchased a book listed "like new," a surplus book from the publisher. I received a damaged book (torn spine). When I requested a return, I was denied and given a convoluted excuse: “Like New” books are technically a type of used book (because of the modifier “like”) and used books sometimes get damaged, so I should have expected to receive a book with a ripped spine. I had to pay for return shipping for a damaged book even though their return policy states that I should be refunded return shipping. They are dishonest.

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AbeBooks I did my first online order with Abebooks and it has been most unpleasant

I did my first online order with Abebooks and it has been most unpleasant. I ordered a book from *** thru Abebooks. Three times I requested how book was shipped and asked for a tracking number, for it has not arrived. Seller would not even tell me how it was shipped. They said they refunded the money, but it's been 9 days & still no refund on my card. I was willing to wait longer, then purchase a second copy from different seller, but did not want to pay for 2 books, should the first one show up eventually. Since seller was unwilling to be upfront about how it was shipped, makes me believe they never shipped it & kept my money til I inquired about shipping. I closed my acct with them, they did that super fast, so guess that's just another tactic to keep people's money. Not sure they can track it now. Will be filling a complaint if my refund does not show up soon.

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AbeBooks I have never had a problem with AbeBooks

I have never had a problem with AbeBooks. Always professional, books earlier than expected and great prices.

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AbeBooks Abe Books Sales Order No. [protected] / [protected]

Order Placed 8/1/2024

tried to track progress today (1/2/2024) [as this was the last day within the likely delivery date range given by Abe Books.] Found that my original account had been deleted. I had previouly requested deletion but only AFTER the current order had been fulfilled. No means of contacting AB other than social media which I do not engage in. Order detail :-

Bookseller: GreatBookPricesUK

AbeBooks Purchase Order No.: [protected]

Purchase Method:

Visa

Estimated Delivery Date: February 1, 2024

Approximate Shipping Speed: 5 - 14 business days

Title: Modern Method for Guitar Scales

Author: Baione, Larry

Quantity: 1

ISBN: [protected]

Binding: Soft cover

Book Condition: New

Book Price: £ 9.88

Postage Price: £ 2.80

The book was paid for using my Visa credit card.

Claimed loss: £12.68

Desired outcome: either the delivery of the book I have paid for or a refund of the purchase price.

Confidential Information Hidden: This section contains confidential information visible to verified AbeBooks representatives only. If you are affiliated with AbeBooks, please claim your business to access these details.

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AbeBooks No upload of new prices.

I have already written to you twice with no response from you. Even though I uploaded updated listings after my sale, to Abe, Alibris and Biblio, Abe IS STILL SELLING MY BOOKS AT THE DISCOUNTED SALE PRICE. Alibris and Biblio, using the same file upload, have the new prices added correctly.

This is costing me money with every sale. This is the kind of "support" I get for $40/month?

Michael Slosberg

BASEMENT BOOKS

Desired outcome: UPLOAD MY NEW PRICES

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

AbeBooks - Book order

I ordered a book for my child on August 17. It had a ship arrival date of the latest time of September 2. A shipping notice was emailed to me in August. On September 5 the book has still not arrived. When I checked the shipping status on the book just the label had been created but the book had never shipped. At this point, I contacted the company and said...

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AbeBooks Order never received

I ordered a textbook online about 3 weeks ago - the initial estimated delivery date was August 19, then subsequent emails showed August 23rd as the latest date by which I should receive my book. However, using the tracking number showed that USPS hadn't even received the package - it only says shipping label created on July 30. The order summary on AbeBooks states that my order shipped, but I still don't have my book and it seems highly unlikely that I will be receiving it anytime soon. At this point, I'm likely to ask for a refund since it won't be arriving in time.

Desired outcome: A refund would be great, but my best option would be to have it express shipped to the new address.

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AbeBooks Inability to update my credit card on Abebooks.com site or to contact them about it

I have never had any problems using Abebooks website. I have, in fact, ordered many books from them over the years. I need to update the credit card I am using on my online account. The system won't accept the card and asks me to enter another credit card. The credit card I'm using is active, valid, and I use it everyday, so I have no idea why their system won't accept/use it.

The more significant issue is that their online customer service is non-functioning. The links do not work. There is no phone number on the site, no working email to contact.

Desired outcome: I want their website to accept my valid credit card as the method of payment on my account so I can start ordering book from them again.

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AbeBooks Disappointing Experience with AbeBooks: Poor Customer Service and Communication

So, I recently decided to order some books from AbeBooks, and I have to say, I was pretty excited about it. I mean, who doesn't love getting new books, right? I found a great deal on a box set of The Hobbit and Lord of the Rings, and I was thrilled to see that it was the cheapest price around. The only catch was that I had to make an account, but that wasn't a big deal.

The estimated arrival time was supposed to be between 17-19 days, which seemed reasonable to me. However, when the 22nd day rolled around and I still hadn't received my books, I started to get a little worried. I decided to send a message to the seller to see if there was a tracking number or if there had been some kind of delay. But instead of hearing back from the seller, I got a response from customer service. I was a little confused as to why this was the case, but I didn't think too much of it at the time.

The customer service representative told me that they could either reship the books or give me a refund. I decided to give them the benefit of the doubt and asked for a reship. They told me that it would arrive in 4-6 days, so I waited patiently.

Unfortunately, the books still didn't arrive, even after factoring in the postal service's holiday schedule. I sent another message to customer service, asking if there was a tracking number this time around. But instead of a helpful response, I got a message saying that the books were suddenly out of stock. I was pretty frustrated by this point, and I couldn't understand why I hadn't been informed of this earlier. I mean, how could they run out of stock so quickly? It just didn't make sense to me.

At this point, I decided that I had had enough. I had already waited a month for these books, and I just wanted to get my money back. I'll admit, I was a little worried that I wouldn't be able to get a refund, but thankfully, there is a policy in place for that. However, I did find it a little suspicious that the second email I received from them was on day 31, which was just outside of the 30-day window for refunds. I can't help but wonder if this was intentional on their part.

All in all, I have to say that I was pretty disappointed with my experience with AbeBooks. While the prices may be cheap, the customer service and communication left a lot to be desired. I think I'll be sticking with Barnes & Noble from now on, even if it means paying a few extra dollars. At least I know I can count on them to get my books to me quickly and without any hassle.

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AbeBooks Frustrating Experience with AbeBooks.com: International Versions, No Live Customer Service, and Complicated Refund Process

So, I had a pretty frustrating experience with AbeBooks.com. As a first-time buyer, I was hoping to purchase some textbooks for resale. I clicked on the hardback cover and the specific ISBN associated with the text I was purchasing, but apparently, what I wanted wasn't relevant. Instead, they sent me international versions of what I ordered with soft covers and different ISBN numbers. To make matters worse, I ordered two of the same text and another text for a different subject, and now they're sending me an international version of the text I ordered from Ireland.

To get a full refund, I have to pay for shipping. They won't provide me with a return shipping label, and I can't get a refund until the books are returned. Then, they'll ship them back to me in snail mail, which takes 5-8 days to receive.

What's even more frustrating is that there's no live talk customer service, and there's no phone number on their website for a customer service line. Everything is done via email, and the responses are canned. I'm not confident that they'll do right by me.

I've seen other reviews after the fact of ordering through AbeBooks that describe similar scenarios where customers are infuriated by the lack of service and dedication to treating customers right.

Since I started this review, I've heard from a customer service tech who states that I'll get a full refund of the original cost of books and shipping charges, plus additional shipping charges to return the books. Apparently, this is in the return policies, which I didn't read prior to ordering. While I can't say this is totally unreasonable as a policy, my main frustration is that they decided I didn't need the books I ordered but sent me similar books by the same title, which are of less value to me than what I ordered.

If I were to order from them again, I don't think I have any control to ensure I'll get the correct books. What a shame!

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AbeBooks AbeBooks Review: Slow Shipping, Inconsistent Ratings, and Poor Customer Service

Yo, listen up! So, I was checking out AbeBooks to find a dope book to give to my homie, and let me tell you, it's not like shopping on Walmart or Amazon. Most of the books on there are from third-party sellers, so you gotta be careful. I found the perfect book and paid with Paypal, thinking I was gonna get it quick with the expedited shipping. But nah, the seller took two days to send me the Paypal link, and then it took TEN days for the book to arrive. And get this, they sent it Media Mail, which is like the slowest way to ship books. The book was in decent shape, but it had some bent corners and stuff, even though it was rated "very good." Like, what does that even mean? The ratings are all over the place.

Anyway, I hit up AbeBooks to complain about the bogus "expedited" shipping, but they were no help. They said it was between me and the seller, who never even responded to my emails. So, I'm out four bucks and my homie didn't even get the book on time. If I were running AbeBooks, I would have refunded my money and told the seller to step up their game.

Honestly, I wouldn't bother with AbeBooks again. You're better off going through Amazon or a local bookstore. Trust me, you'll get treated better.

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AbeBooks Customer Reviews Overview

AbeBooks is an online marketplace that connects buyers and sellers of books, art, and collectibles. The website has received overwhelmingly positive reviews from customers, with many praising the vast selection of books available and the ease of use of the website.

Customers have also praised the competitive pricing of books on AbeBooks, with many finding great deals on rare and hard-to-find titles. The website's customer service has also received high marks, with many customers reporting quick and helpful responses to their inquiries.

In addition to books, AbeBooks also offers a wide selection of art and collectibles, with many customers finding unique and valuable items on the website. The website's search function has also been praised for its accuracy and ease of use, making it easy for customers to find exactly what they are looking for.

Overall, AbeBooks is a highly recommended online marketplace for book lovers and collectors alike. With its vast selection, competitive pricing, and excellent customer service, it is a top choice for anyone looking to buy or sell books, art, or collectibles online.

AbeBooks In-depth Review

In Summary: AbeBooks is a well-regarded online marketplace that connects readers with a vast selection of books, including rare and collectible titles. The website is user-friendly, with a robust search functionality and mobile responsiveness. Prices are competitive, and the site offers a range of shipping options. Customer service is responsive, and the site provides a secure shopping experience. AbeBooks supports local bookstores and promotes environmental responsibility. While the selection of e-books and audiobooks is limited, the site excels in offering physical books, especially hard-to-find editions. Overall, AbeBooks is a reliable and valuable resource for book lovers.

Website Usability: AbeBooks offers a clean and intuitive navigation layout, making it easy for users to browse and find books. The search functionality is comprehensive, allowing for detailed queries by author, title, ISBN, and more. The site is mobile-friendly, ensuring a seamless shopping experience across various devices.

Selection and Variety: The range of books available on AbeBooks is impressive, with millions of new, used, out-of-print, and rare books. Collectors can find a treasure trove of rare and collectible books, though the availability of e-books and audiobooks is limited compared to other platforms.

Pricing and Value: Book prices on AbeBooks are competitive, often allowing buyers to compare prices from different sellers. Shipping costs and options vary by seller, but many offer reasonable rates and choices. Deals and discounts are occasionally available, particularly through seller promotions and sales.

Customer Service: AbeBooks provides responsive customer support, with clear return and refund policies outlined on the site. Customer feedback and reviews are accessible, offering insights into the experiences of other buyers.

Shipping and Delivery: Delivery timeframes are generally reliable, though they can vary depending on the seller's location and the shipping method chosen. Packaging quality is typically high, with sellers understanding the importance of protecting books during transit. International shipping services are available, expanding the reach of AbeBooks to a global audience.

Condition of Books: The accuracy of book descriptions is a strong point for AbeBooks, with sellers providing detailed information on the condition of new and used books. Rare and fragile items are usually handled with care, though conditions can vary from seller to seller.

Payment and Security: AbeBooks offers a variety of payment options, including major credit cards and PayPal. Transactions are secure, and the site's privacy policy is designed to protect user information.

Seller Interaction: Communication with sellers is straightforward, and seller ratings and reliability are visible to buyers. The dispute resolution process is in place to address any issues that may arise during transactions.

User Experience: The customer account features on AbeBooks are user-friendly, offering personalized recommendations and the ability to engage with the community through forums and reviews. The site does not have a strong focus on e-books and audiobooks, which may affect the user experience for those seeking digital formats.

Social Responsibility: AbeBooks demonstrates a commitment to environmental impact by promoting the sale of used books. The platform supports local bookstores by allowing them to list their inventories online. Ethical practices are emphasized throughout the company's operations.

Website Features and Tools: The BookFinder service is a standout feature, helping users locate hard-to-find books. Wish lists and notifications keep customers informed about the availability of desired titles. The Price Watch feature alerts users to price drops on watched items.

Promotions and Marketing: AbeBooks engages customers through email newsletters, which include updates on new arrivals and special promotions. The company has a visible social media presence and offers an affiliate program for partners.

Industry Reputation: AbeBooks has earned awards and recognitions for its service in the book industry. It stands out among competitors for its vast selection of rare and collectible books. The company has formed partnerships and collaborations that enhance its industry standing.

Overall Satisfaction: The pros of AbeBooks include its extensive selection of books, user-friendly website, and commitment to customer service. Cons may include the limited selection of digital formats and variability in shipping costs. User experiences are generally positive, and the site comes highly recommended for those in search of physical books, particularly rare and out-of-print editions.

How to file a complaint about AbeBooks?

Here is a guide on how to file a complaint against AbeBooks on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AbeBooks in the 'Complaint Title'. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with AbeBooks. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint. Once submitted, your complaint will be processed by ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process.

Make sure to follow these steps carefully to effectively file a complaint against AbeBooks on ComplaintsBoard.com.

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