Aaron's
reviews and complaints

Please can someone call me today. I am once again dealing with a major problem with an employee at one of your stores. I made a complaint months ago on this man and now the same person has really pushed it. I am getting ready to hire an attorney just from the emotional stress this man has caused me. His name is Dennis and he is beyond hateful. He has targeted me as one to harass for years now. I tried so hard to overlook it in the begining but now I cry if I hear his voice answer the phone. I don't know why nothing is being handled with this heartless man. I have always been a good customer. I've paid off quite a few things through Aaron's in Foley. The one incident that I first brought to your offices attention still hasn't been addressed and it actually has caused me identity theft problems. Please call me at [protected]

I am not an Aaron's customer but I live in the same trailer parl as someone who is. They have been coming to the park frequently and knocking in someone's door. My issue is the way they drive. Last Friday and yesterday they reved and pulled out kicking up rocks and dust. The roads here are gravel and there is kids and pets outside. Yesterday because they wanted to pull out like [censored]es they ran over my neighbors cat. I had to help her bury it. I called the store in Warsaw IN and the guy kinda laughed about it and was just really cocky. I think something needs to be done. He tried to tell me that they can't help kicking up rocks. There are people that do it everyday. Plain and simple they were driving too fast and wanted to show some attitude so they pulled out fast

Rented a bedroom set for 2 weeks, for family visit. Had to fill out a loan application for thousands of dollars. I am not purchasing, just renting for 2 weeks. Credit score hit applying for a loan. Pissed me off.

Have been contacted in first week 3 times for purchase payments.

Just got off phone again because the store called me when will I come into the store and make a payment. Ive only had the bedroom set 1 week?

I paid the short time rental fee in full when I ordered it at the store.

Do not do business with this company!

Have contacted them our family has left come pick up the stuff.

Play order on 8/1/23

Received email stating that the product would be delayed. Today is. 8/22/23 found out today that my order was canceled on 8/14/23. I have made numerous phone calls to the one 800 number to have someone call me back still waiting. I still do not have a refund or an email stating that this product was discontinued in my order was canceled.

Aarons in Stephenville is horible. The customer service is horilbe as well, The manager and workers there will go above and beyond to harass you at your place of employment and home even if you make arrangements for payments. And try and take money out of your act with out premission. They also when asked to pickup stuff will not do so saying it is damaged when its due to their problems and not yours. Buyer be ware with this company in stephenville.

I have been calling over a week about having an item picked up because I can no longer afford it and need it removed from my home. I called on monday spoke with a rep and she said she will have someone out by friday. I called friday for a reminder spoke with a rep he said he was down a driver and will for sure to have someone out on saturday. I called saturday spoke with a rep she said I wasnt down on the list for a pick I said how when I been speaking with someone since monday that chick hung the phone up on me. This is not the first I have dealt with them about picking something up I had to reach out to corporate to make it happen and now I have to deal with this again. They can't keep drivers and they are so unprofessional in that fort pierce, fl store.

The money was taken off me without my authorization and I was told my account was charged off and closed they took over 500 dollars and the general manager takes the stores side all the time calling the customers liers and is very rude and does not listen after putting a ticket in they don't read them they stoled out of my bank account and I can't even go over his head

I have had it with Aaron's been with them for like a year always made my payments on time For some reason they changed my date to the 1st without my knowledge and renewal of the contract. When the bed got delivered they claim it was brand new only to find rips and holes in the mattress. So I had to wait another week to get supposedly another new one only to find out again they hid the other rip on the other mattress. I just took pictures for proof and said forget it. Now just recently this year my date was changed from the 5th of the month to the 1st. I get harassment calls saying my bill haven't been payed. When I told them my bill was due on the 5th why has it changed. They claim it was their system. Now my benefits have got skimmed off my card. This is my first time being late on any payments or missing a payment I get harassed calls. They asked me when will I be able to pay I told them I don't know how long it will take them to investigate. They ask can I make a partial payment how can I do so when I just told you my money was stolen off my card. Two days after they set up their own payment date a week to pay after for the 16th. I get called two days later after I just spoke to them saying we need to speak to you. We need a partial payment now. I ended up paying $80 bill for the bed. I still owe $104 for washer and dryer.I told them I don't have anything I was told I had to wait up to 30 days to see anything from my benefits being stolen. They do not care. Now they are forwarding it to the manager to receive a call. When I told them if they wait until the second everything will be payed up to date for $188 plus the $104 still owed for this month.

My debit card was taken at the ATM so I had to wait for the bank to open to receive a new card. Because of this I had to update my information at Aaron's at 10a.m. when they opened, which by company policy this means my payment was late. Not only is this information not given to customers, this is unethical to charge a late fee for a payment that was made on the day that it was due. I was able to give my new debit card information the same day before noon, the payment was made and yet I was still charged the late fee. This is a horrible way to treat people who have given this company years of business. This shows that as a company your customers are not valued. When I called the store to speak to someone about a refund I was told that because the payment was made after 7am when the automated system attempted I would not be able to get a refund due to the policy. So if I remove the automated service and pay on my own I will still be charged a fee for not allowing the company to take the payment automatically. I would like you to reconsider how you treat your customers. Not all of us are willing to be treated as if we do not matter. I will pay off my debt but will not return once its paid off. Thank you

I'm have been a loyal customer way before the new people in Lenoir City TN arron's.this really the first time l really deal with people attitude and them leaving threating messages on my phone.they need better people there manager in all.plus they know that l get a check once a month.l advise people not to do service with them...go somewhere else.the phone calls is to much .the call two before the third and on that day..they will blow my phone up.if they do less that . and do better on the communication.yall get a better view.but until then y'all need to get rid of the people in Lenoir City will and the manager.

I received the bedroom set 05/01/23. Product not wrapped, product scratch up badly. Bed spring coming out of bed. All legs on large dresser broken and cracked. Mirror frame cracked. Disappointed in how I was treated as a new paying customer. Workers need to be more patient and passionate about your store products that there delivering to door to door and putting in our homes. My head hurts so bad seeing them drag the furniture on the concrete like they did. And told me that's how your bedroom set came as. I'm not understanding why send me furniture like this and treat me like a handy down customer.

Hello,

I placed an order a bedroom set the Tundra bedroom set to be exact. As it turns out when they came to deliver it last thursday April 20th, 2023. The delivery guys were great however the set came damaged. it was wet and broken and when I noticed its basically worst quality then Ikea Box furniture. If im spending $6000 on a bedroom set it better be a good set. they left the headboard and a nightstand. the headboard fell appart as soon as I tried to move it so the only thing standing is the night stand. I have tried calling the store without any results and not to mention when I call other stores they tell me I have to call that one and keep on trying because they are busy. I will put a complaint with the BBB as this unethical and horrible. I get making payments yet they are not cheap payments my payments would be $283.54. I have called to even cancel the order and for them to come and pick up the faulty furniture but I cant even reach them for that. I cancelled he ezpay. my lease# E2481476