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AAA Complaints & Reviews

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AAA - Terrible service

Posted: 2014-06-18 by    kkatiie
Complaint Rating:  0 % with 0 votes
I experienced the worst service i have ever had with a company . I'm writing this to inform other customers of how terrible of a company triple A is. Over the weekend i was stranded with my four year old son for over 5 hours until triple A finally got to my car and to top it of it was in the middle of the night . 8 pm until 1 in the morning. i had to call several times none of the employees new what i was talking about they where a compliant joke and fought with me the whole time i was lied to for 5 hours ! i also had to leave my car unattended with my keys in it because it got so late . They...
Complaint comments Comments Complaint country United States Complaint category Towing

AAA - No refund

Posted: 2014-05-16 by    bookstory62
Complaint Rating:  0 % with 0 votes
Due to our AARP membership, we no longer need AAA, so I called them to cancel our policy in mid May, 6.5 months before the renewal date. Guess what? They refused to give me a refund. It's not their "policy" to return people's money to them for a legitimate reason, or for any reason at all. They also charge a much higher annual fee than your initial "bait and switch" fee. All this piracy is in the fine print -- just like in the old days when companies didn't worry about cheating people out of their money. Avoid AAA at any cost; they are the worst company I've...
Complaint comments Comments Complaint country United States Complaint category Towing

AAA - Car Insurance

Posted: 2014-05-12 by    78878787doesntlike8eingdefrauded64564564
Complaint Rating:  0 % with 0 votes
I was in a hit and run on may 7th i was hit from behind and i went to hospital and filed claim for my car.
I got an email the same day at 2pm saying i didnt have coverage, when my contract with aaa clearly shows i do have coverage.
My policy started in april or may of 2013 and they took photos of my car, i couldnt pay for few months it was canceled and i reinstated insurance in january 2014 i have made all my payments and fulfilled my end of the contract. I was in accident morning of may 7th and hospital, then recieved email back may 7th at 2 pm stating they removed my coverage. They...
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

AAA - Washington, Sedro Woolley,Washington - Lack of service

Posted: 2013-08-06 by    DJ Willson
Complaint Rating:  0 % with 0 votes
I run out of gas on the freeway I-5 as my gas gauge stuck showing 1/4 of
a tank, I called Triple A, they were very nice and said they would have someone there
in 20 minutes to a hour and they would have them call me when they were 10 minutes out, I waited 1 hour and 15 minutes and called them back, they cuold not
get me any information and told me they had left a message with their contractor to call me, It is the next day and I have not had a call, I called a auto dealer that I knew
and paid them $50.00 plus $20.00 for the gas to run it up to me, they took about 15...
Complaint comments Comments Complaint country United States, Washington, Sedro Woolley,Washington Complaint category Travel & Vacations

AAA - They backed me into the corner

Posted: 2012-10-16 by    Quilty
Complaint Rating:  0 % with 0 votes
My husband passed away some time ago and I hired AAA to sell his car. They asked me to buy insurance because buyer wanted so. I did what they asked but buyers never came. I wanted to cancel membership but they told that it is not possible. They backed me into the corner....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

AAA - North Carolina, Charlotte - Auto Services

Posted: 2012-09-05 by    tamisoltow
Complaint Rating:  0 % with 0 votes
In July I received the go magazine which had what I thought were awesome coupons. I needed an oil change with the synthetic oil and found a coupon in the magazine for 30.00 off as well as a 15.00 mail in rebate. I made the appointment, had the oil change done and went to pay only to find out at this point that the coupon ( which it did not state on the coupon ) was off the non members price... not the member pricing. I am thinking the whole time my oil change was going to be 35.00 before the mail in rebate, I was wrong. I spent about 71.00 and then still had to mail in the rebate. Yeah, the rebate...
Complaint comments Comments Complaint country United States, North Carolina, Charlotte Complaint category Car Service Centers

AAA - Florida, Tampa - Will not cancel membership

Posted: 2012-03-06 by    ltcjdc
Complaint Rating:  100 % with 2 votes
I recently renewed my membership in AAA for one year. Soon after renewal AAA closed my local office in Norcross, GA. This was a deal-breaker because I visit this office many times during the year. When I asked them to cancel my membership and refund a the pro-rated amount of my dues, they refused. They consider the $$$ theirs and will not cancel my membership or refund my membership dues. Like most insurance companies, AAA lacks good customer assistance and their policies are hostile toward its members....
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Travel Agencies

AAA - California, San Luis Obispo - Fraud/Discrimination

Posted: 2011-09-26 by    ScottBarn
Complaint Rating:  50 % with 2 votes
AAA of Southern California San Luis Obispo, CA office i have been a member over 35+ years until now had a great relationship and service, as a disabled veteran i went to have my annual federal records notarized the notary named Tracy Hope, lied and refused to notary the same Federal document as past years. She then refused to give her name ( I had to get it from another source) she refused to give her Notary ID commission as required by law. She lied and tried to alter a federal document and lied and refused me as a disabled veteran and discriminated as well. the Secretary of state notified me she...
Complaint comments Comments Complaint country United States, California, San Luis Obispo Complaint category Auto Insurance & Loan

AAA - California - Battery warranty service

Posted: 2011-09-02 by    willraisevoices
Complaint Rating:  100 % with 4 votes
I purchased AAA battery for my car a little over a year ago when I stuck with stalled car paying almost 3 times of regular price. The AAA serviceman had told me that there will be 3 years warranty service regardless if I remain AAA member or not during that period.

My car sat in the garage for about 3 weeks and when I need to go for a job interview, car would not start because battery was dead. I called AAA battery warranty service that was on the battery. I spoke to a lady and she connected me to local West Hills, CA AAA office. The lady refused to send serviceman because I refused...
Complaint comments Comments Complaint country United States, California Complaint category Car Service Centers

AAA - California, San Diego - Customer Service

Posted: 2011-08-18 by    julieditzler
Complaint Rating:  0 % with 1 votes
the Driver almost hit my car, then proceeded to tell me he couldn't fill my empty tank because he believed he was in the right to call me drunk. I am 21 and had one drink 2 hours prior to having my car break down. i was completely sober. he was HORRIBLE....
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Car Service Centers

AAA - Maryland - Customer service/personal danger

Posted: 2011-08-02 by    Meat42
Complaint Rating:  100 % with 1 votes
My car broke down on the Batimore beltway, at mid-afternoon on a record hot day (100 degrees at time of incident). I called AAA 13 times before I got through (several disconnections while on hold, several busy signals, several "call did not go through" messages). The rep said they couldn't come if I wasn't with the car. Their terms (which I had to read to the CSR, because she was unaware of them) said the following: "Remain with the vehicle to receive service, however under extenuating circumstances exceptions can be made." I explained that within 2 minutes of the engine...
Complaint comments Comments Complaint country United States, Maryland Complaint category Towing

AAA - Florida, Tallahassee - Poor Customer Experience

Posted: 2011-07-23 by    netime
Complaint Rating:  100 % with 2 votes
I called in to request service at 7:52 PM tonight where it was communicated to me that there would 25 -45 minute wait time before arrival since there were no other calls ahead of me. Well after 7 calls back into the dispatcher my car was finally towed at 10:20 PM. During this time I was in an unlit place with my child and pet. Each time I called in I was told that I would be called right back to receive a status update. This never occurred even after a couple of time when I called the dispatchers communicated that the driver was 6 miles away then 8 miles...none of this was true. The only bright...
Complaint comments Comments Complaint country United States, Florida, Tallahassee Complaint category Towing

AAA - Kentucky, Louisville - Battery service

Posted: 2011-05-23 by    Michellerenee
Complaint Rating:  100 % with 2 votes
I bought a new battery from AAA when mine died. While under warranty my battery died again. I called them to fix it. I was told I had to take my car to Auto Zone for about 4 hours to charge it then call AAA to come back to my home & retest the battery before they would honor the warranty. I didn't have a ride to Auto Zone & I have to drive my girls to & from school every day (This is on a Sunday) I decided to just buy a new one because I couldn't do what he was asking. I told him I would keep the battery, charge it later & use it for fans & music @ my daughters softball tournaments, he...
Complaint comments Comments Complaint country United States, Kentucky, Louisville Complaint category Car Service Centers

AAA - Loss of reward points

Posted: 2011-05-04 by    Lorilei
Complaint Rating:  0 % with 0 votes
My dad was trying to get his reward points cashed in. We went to the web site only to find out that his world woide points card is no longer accepted in the system. They could have at least notified their customers of this since my dada is stilol using his card every month and they are still getting paid every month. This was a big rip off since he had over 25, 000 points accrued.

My dad should have been notified and a new card issued in order for him not to loose the points he was using his card to get. This was a big diservice to the customer and they have been customers for a long...
Complaint comments Comments Complaint country United States Complaint category Products & Services

AAA - California - Undependable

Posted: 2011-05-03 by    genevo
Complaint Rating:  0 % with 2 votes
My car was stolen and found 30 miles away. I paid AAA for 100 miles coverage annually so I was counting on them towing the car home. Not surprisingly they denied my request because stolen recovery was not covered. I was stranded and left paying a few hundred dollars to get my car home. The tow yard driver told me that AAA pays them very little and that's the reason why I was not getting any help....
Complaint comments Comments Complaint country United States, California Complaint category Auto Insurance & Loan

AAA - Refuses to warranty their products

Posted: 2011-01-13 by    Offsurplus
Complaint Rating:  100 % with 3 votes
Approximately eight months ago after calling AAA for a dead battery, I was told that I needed a new one. Making it easy, I decided to purchase one from the AAA driver. Now, eight months later my battery died. No problem - I call AAA and they tell me that the battery needs a "super boost" and I should go to an auto dealer. I went to Goodyear Auto and after about three hours they tell me the battery is no good and won't hold the charge. (They recommended that since the battery was new I should call AAA.) I return home and call AAA again. The same driver as previously returns and tells...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

AAA - California - accident claim

Posted: 2011-01-07 by    F.H
Complaint Rating:  100 % with 1 votes
My car was rear-ended while I was still at a red light. A motorcycle police officer came to the scene by himself. The other party told the police officer the car behind her struck her at first and then took off. The police officer rejected her claim on the scene based on two pieces of evidence: 1) There are no damage marks on the back of her car 2) He just heard one bump.
After that, the lady asked me to take the car to a bodyshop for cost estimate. It turned out to be too much and she reported the accident to her insurance company: AAA. But again, when she reported, she repeated the lie...
Complaint comments Comments Complaint country United States, California Complaint category Auto Insurance & Loan

AAA - North Carolina, Charlotte - Car inspection

Posted:    tired of AAA scams
Complaint Rating:  0 % with 0 votes
I took my car in for JUST car inspection at 8:30.. i was told it will take 1 - 1 1/2 hrs. So they dropped me home. I got a call at 12:15 saying car is done and someone will come pick you up when he arrives from last drop off. Noone came or no one called. I called at 12;40 to find out when will the driver come to pick me up. "oh it can take about 1/2 or 1 hr before someone can come pick you up".

Car inspection time: Start at 8:30pm finish off around after 2:pm. i mean come on. never again i am using there car service. terrible just terrible. they should not promise anything...
Complaint comments Comments Complaint country United States, North Carolina, Charlotte Complaint category Car Service Centers

AAA - restitution for inproper tire change

Posted:    katiedidnt
Complaint Rating:  100 % with 2 votes
Triple A sent a subcontractor to change our tire in gatlinburg Tn. The next morning we set off for Pigeon Forge and went about 2 miles and smelled a burning smell and then our tire flew off and into the river. Theyhave not paid for the damages and they were clearly at fault. We spent an hour waiting for the first guy who screwed it up and an hour on the next one then we spent 2 days without a car.Talk about poor customer service. To top that off they wouldnt return our calls after telling us we'd have to talk to so and so higher up in the company....
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

AAA - California, Gardena - Void Warranty

Posted:    Gary Chan
Complaint Rating:  100 % with 4 votes
I had my car towed to a local service shop by AAA this morning. The service shop check out the alternator and the battery. Find out the battery is defective.
I had AAA replaced the battery less than 3 years ago and is under Three Year Replacement Warranty. I called AAA, they sent out a technician to check the battery and confirmed the battery die. But then the AAA technician told me that the warranty is VOIDED due to third party technician had worked/tested on it.
I was so upset. I know nothing about vehicle, like most people, when you have the car at the auto shop, you just let the...
Complaint comments Comments Complaint country United States, California, Gardena Complaint category Cars, Parts & Vehicles

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