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We had A & E out 4 weeks to repair a 4 year old Kitchen Aid microwave. We told them it was the microtron (which had a 10 year warranty). The factory rep came out and looked at the microwave and agreed it was the microtorn. However, the rep didn't have the part with him. The part had...

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A & E Factory SERVICE? More like NON-service! WOW, after reading all these complaints I feel better that I'm not alone in the service provided by A & E. At least they don't discriminate, they treat everyone poorly. They truly DO NOT care about their customers and have no respect...

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After waiting 2 weeks for a service rep to show up from A&E for a Maytag dishwasher recall the service tech in the process of trying to repair broke a part. Now we're told that we have to wait another 2 weeks even though we already have the replacement part. The people at A&E...

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A & E factory service, the worst company to deal with. I scheduled a saturday june 9, 2007 appointment from 8am - 12p to repair my amana refrigerator, which i waited 1 month for the part to come in. I got the automated confirmation call the night before and also called several times during...

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After waiting over a week and at least 4 calls to find proof of my extended warranty coverage thru Whirlpool Extended Service Plans. (Only after I called sales told me the fax failed to connect from warranty sales to service dept.) This company was dispatched to repair my two year old Whirlpool...

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Rude, non-helpful customer service. If my parts are delivered when they say I'll only have been waiting for my dishwasher to be fixed for 10 days. I'm getting the runaround as far as when the part was ordered or when it will arrive. For some reason I have to track the package...

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My Maytag Plus side-by-side refrigerator died 6 months ago - pathetic as it is only 5 years old - and I called A & E Factory Service who was recommended by Maytag to come and fix the fridge. The cost to fix it was over $300 and the tech told me I could purchase an extended warranty with...

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After scheduling a service appointment through MAYTAG, I get a call from A&E Factory Service about 5 hours later to reschedule for several days later after they stated they had no one available for the previous scheduled times. After calling Maytag again and reporting the incident, the provided...

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On Thursday, October 14, 2007, we started experiencing problems with our Maytag washer’s timer control. To make sure we got the appropriate service for our washer we consulted the, “Maytag User’s Guide” that came with our washer. It states on page 11 to call 1-800-688-9900...

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Two weeks ago A & E was contacted to fix a problem with a two year old Kitchenaid dishwasher. They came in and mis-diagnosed the problem (replaced a control panel that wasn't the problem). Two weeks later and ordering another new part, they discover it was a handle problem. Now...

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A & E Factory Service - nationwide provider on the list for Kitchenaid appliances. They quoted me a price of $65 for the service call and whatever extra would be charged for time. All I needed was a couple of acrylic panels replaced on my Kitchenaid side by side refrigerator, which took...

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These guys are simply terrible. So many issues and it's been over four months and the dishwasher is still not repaired. It's a KitchenAid dishwasher yet KitchenAid has been more than helpful.

The pump went out most likely due to some piece of glass or broken plate...

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A&E sucks. Suck a big lemon. I was forwarded on to A&E by Frigidaire. I never thought I would ever encounter an appliance repair service that is worse than Sears but I found it. The appliance repair man showed up on June 30, 2009. He said I needed a suction line and a compressor. I received...

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I have a Maytag refrigerator which is a subject for a recall because of a faulty part which can cause a fire. I made two appointments this past week for a time frame of 1:00 to 5:00. They did not show up for either one despite calls from me. Today, Friday, April 10, they gave the appointment...

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My Problems start with buying Maytag products, but ends with their preferred appliance repair company, A & E Factory Service. My complete overall dissatisfaction of how A & E Factory Service treats their customers. Having problems with your appliances is acceptable, their service and...

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This company is horrible. I can not begin to describe the job done on my washer and dryer. It's a stackable unit and had to be removed from a closet (I live in a condo) for a valve replacment in the back of the washer. The "repair guy" ended up destroying the dryer vent and used...

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We own a Maytag Washer purchased from Home Depot in November, 2005. We purchased the EXTENDED SERVICE PLAN at the time of purchase. This plan is underwritten by GE Appliances and the horrible service is contracted out to a god-awful company called A&E Appliance Repair. A&E SUCKS!

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NO COMPLAINTS! TECHNICIAN VERY QUALIFIED! It seams that the Service Vans the technicians drive, only care about 1500-2000 parts. I guess if they all drove tractor trailers they could carry all parts needed for every repair! Guess what Whirlpool dictates what parts trhese poor guys should carry....

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I had a repair scheduled with A & E for Dec 11, 2007 on a Haier washer/dryer. I was told the repairman would be in the area anywhere from 9am to 5pm & that he would call when before coming for the repair. With that very broad expanse of schedule repair time, I had to set aside the entire...

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I hope this helps at least ONE person in their dealings with this truly horrendous *cough* SERVICE *cough* company!!! This experience started with my Whirlpool Duet Sport washing machine leaving all clothes SOAKING wet after each use. So mush so that it took 3 hours in our dryer to finally get...