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1&1 Ionos Customer Service Phone, Email, Contacts

1&1 Ionos
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2.5 164 Reviews

1&1 Ionos Complaints Summary

55 Resolved
87 Unresolved
Our verdict: Engaging with 1&1 Ionos, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1&1 Ionos reviews & complaints 164

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1&1 Ionos A Reliable Hosting Provider with Excellent Customer Service

As someone who has been in the web hosting industry for years, I can confidently say that 1&1 Ionos, Inc. provides top-notch services. The representative I interacted with was gracious, knowledgeable, experienced, and efficient. Their customer service is exceptional, making the overall experience smooth and hassle-free. The control panel is well laid out, ensuring immediate website availability after DNS changes. The pricing is competitive, and the tools provided are easy to navigate. I highly recommend 1&1 Ionos, Inc. for anyone looking for a reliable hosting provider with excellent customer service.

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12:50 pm EDT
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1&1 Ionos No responses

I have been using their products for years and without any problem, until yesterday, I bought some domains and today I have not received any answer, but they do deduct the money from the bank. Since this order is through a new account, I have no way to contact them, basically because they didn't assign me an account and I don't even have a phone number since I don't have the contact PIN.

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10:00 am EDT
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1&1 Ionos OK

I've used 1and1 for the last several years and have not encountered any major problems except for a service outage that lasted several days a few years ago.
On the downside, their tech support appears to be outsourced to India. Some of the techies are impossible to understand and some are quite stupid. On the other hand, I haven't needed much in the way of tech support due to the problem-free nature of their service.
My sites are relatively low traffic, so I don't know how 1and1 is for sites with heavy traffic.
All in all and knowing what I do now, I probably would use a different service if I were just starting out but, as things are going OK now, I'm not likely to switch.

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Is 1&1 Ionos legit?

Our verdict: Complaints Board's thorough examination reveals 1&1 Ionos as a legitimate entity with notable strengths. Despite a 38% resolution rate on customer complaints, which invites a closer look, 1&1 Ionos stands out for its commitment to quality and security. Clients considering 1&1 Ionos should delve into its customer service record to gauge compatibility with their expectations.

1&1 Ionos earns 96% level of Trustworthiness

Perfect Trust Endorsement: 1&1 Ionos achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for 1&1 Ionos. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

1&1 Ionos has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

1&1 Ionos has registered the domain name for ionos.com for more than one year, which may indicate stability and longevity.

Ionos.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ionos.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ionos.com you are considering visiting, which is associated with 1&1 Ionos, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

1&1 Ionos as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for 1&1 Ionos have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

1&1 Ionos website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Ionos.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with 1&1 Ionos's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 38% of 22 complaints were resolved.
  • 1&1 Ionos protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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1&1 Ionos Great web hosting company

Great web hosting company. Affordable packages. Much better than others I've tried like Godaddy.

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1&1 Ionos Website creator

Website creator - This is a very cheap way to get a domain name and build a website. Comes with many templates and 2 photo galleries

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1&1 Ionos Fantastic!

Excellent service, correct administration, good prices, excellent quality!

Very satisfied!

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1&1 Ionos I had to call 4 different times & email countless others to get my contracts cancelled

I had to call 4 different times & email countless others to get my contracts cancelled. Even though is was their fault for continuously charging me after I asked multiple times for the account to be cancelled, I was made to pay the extra charges in order to cancel. Don't use this service unless you plan on staying with them forever.

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Caudaxi
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On May 31, 2022, I found IONOS online and decided to pay for a domain name and a website builder service. From what I read online the service would only be $12.00 for a whole 12 months and then afterwards a recurring monthly charge of $5.00 would take place. But instead IONOS took $144.00 from my card, and that means that they are actually charging $12.00 a month for their service, which they do not reveal on their website.

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BauerKnot
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The web services are very substandard, and not really suitable for any kind of legitimate business. Templates are trivial and inflexible, and not useful. Email works OK, but is very overpriced. Up-selling is a constant feature of their interface, so it is easy to purchase services that were not desired, until a multiplicity of contracts can be difficult to cancel. They really should be forced off of the internet, because their business is really very much like a fraudulent site.

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Animelyma
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Good domain service, but thats it. Predatory subscriptions. Even telling them no, they setup automatic payments for services. Avoid this company entirely

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1&1 Ionos I signed up with them about a year ago

I signed up with them about a year ago. Was happy with the service. The url's I bought I completely forgot about, ended up signing with a company so I didn't need the service. The charges piled on at the year mark. I called customer service to cancel the service(s). One by one, they said they couldn't cancel, but could stop auto renewal. A little snooping online, and that was a lie. They offer a 30 day refund on new service. All of my services had been charged in the last 3 weeks. I spoke with 3 different customer service agents, and none of them did what I asked. My guess is their business model is failing and they're resorting to sneaky subscription models to lie to customers. I would have gone along with it, but my wife started digging online, and found so many with similar experiences. I have an idea. Just charge monthly and avoid the scammy practices. At this point, not even a refund would change my mind about the current condition of the company. I'd like to see them shift their business practices.

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A. Toliver
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They keep resetting the IP address in the DNS so my website keeps going down. Worst service I have ever dealt with. If you ask for a supervisor or manager, they say they don't have one.

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A. Buck
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Horrible to non-existent customer service. Our company's emails are being blocked by Spamhouse and we asked Ionos IT team to look at this issue. All i get in reply to my emails some pre-composed standard recommendation on autoreply. No way to get through to any real IT person. When I call and complain, all I get is "Oh, I am so sorry..." That's the best they can do. 4 months straight we are trying to resolve this. Multiple calls, emails, and still nothing done on their side. We even provided them with a step by step instructions on how to remove us from Spamhouse list! All they have to do is follow darn instructions that I emailed them. It takes like 2 minutes of their time, but they apparently don't have any able body to do this. I'd stay away from a company with this kind of customer care.

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Bendiak
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I was with this company on multiple projects for many years. They fail to provide trustworthy and reliable service in recent years. Billing and customer account portals are poorly developed and organized. Billing practices are not transparent and seem intentionally cryptic. Agents fail to understand complex accounts and do not communicate effectively internally. I am migrating all of my domain and hosting products out of ionos 1and1.

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1&1 Ionos When I was using their services, I was happy

When I was using their services, I was happy. My experience trying to cancel my contract ruined my opinion for them. After I had retired my domain, I was told my service would be cancelled. When it was time for renewal, I was charged again. After talking with customer service, they refunded the amount and told me the service would be cancelled. A year later, I received notice that my service would auto renew again. I turned off auto renewal. I tried to remove my payment information, but they only have the option to add new payment options. I talked to customer service and they told me they would have the cancellation department cancel my account (again). Later that day I received an email asking me to confirm I wanted to cancel the account. I replied "Yes, please cancel". I never received a reply or confirmation. A few days later I received a message that the payment for my contract failed. This surprised me because two people had told me the contract would be cancelled and I had turned off auto renewal. I was lucky that the credit card I had on file had been replaced by my bank and the payment failed. I emailed the cancellation department again, explaining all of this. I did not receive a reply and my contract was still there (though now expired). After a week of no response, I tried only support. They told me to call the cancellation department (again). On this attempt, I finally received confirmation that my account had been cancelled. If they made it easier to make changes or cancel services, I would give Ionos a good review. But not cancelling after telling people they will be cancelled several times is bad. Charging credit cards after that and even with auto renew turned off is worse.

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Borniterp
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This company is a mediocre Company, I would give it 0 Star, not 1, 4 Days of calls and emails to their support to add Global Admin Right on a client account, only Level 2 can do it. I guess they don't have a Level 2 since they didn't do it. It takes 2 Min to do. Tech Support is not able to assist or provide the management phone numbers. Hard to understand how they are in business.

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Cellmin
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DO NOT do business with these people they don't listen.. This is the 2nd time I've called to cancel account.. They said i have 2 accounts i closed 1 in 2017 they still trying to charge me.. Easy to sign up real hard to cancel buyer beware...

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1&1 Ionos Great features, solid, speed, and uptime are great

Great features, solid, speed, and uptime are great. The only complaint is for the USD20 for the SSL Certificate, other than that A+. I´ve been using it for 6 years when it was called 1&1.

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ChikHenry
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In 2015 I chose to use a website for real estate I chose Ionos because they were under $15. I moved and I cancelled. Last month January 2022 I noticed a charge of $180 and called, tried to get into my account to cancel (was locked out) and was placed on forever hold. At the end of January I received another email saying I was getting charged $180. I emailed, called, tried to get into my account and was placed on hold for over an hour until I finally hung up. I received an email back January 31st from Jose attached on February 2nd I was charged again $180 for I still don’t know what. I called and got through to someone finally. I was transferred to technical support, then abuse (because I was locked out) the cancellation department and then back to technical support and then he hung up as he was trying to get me to redemption after over an hour waiting to get a refund. I don’t know how my $15 cancelled charge went to $180 and I am livid. This has taken weeks out of my life only to realize that someone changed and charged my account for years for over $1000. Please help me!

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CentKiddo
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Deceptive pricing! Initially cost about half as much as competitors, ended up paying 3x as much as better web host services, with little to no communication about the price increase. All documentation has purposefully misleading wording regarding upcoming charges. Their support "team" also doesn't know how to properly communicate via phone or email. I've written them several times and supposedly received a reply from their "escalation" team that was just copy/pasted bits of information and several forwarded emails, with no actual support or explanation, much less any attempt at a resolution. Definitely would NOT recommend ANY of their services.

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Caverdol
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I work as an IT specialist/ sys admin at a tech company. The amount of scam emails and phishing attempts we get from email addresses associated with this company is INSANE. Nearly every time I check our email server, the WAN IP address I pull always goes back to this "ISP". Based on prior reviews I have read here, I am not going to attempt phone contact just to be told I am not a client and therefore cannot be helped. However, I would like to share my experience thus far as a cautionary tale.

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Chiarico
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I purchased some domain names from IONOS last year. I chose not to renew the domains with them. However, I was still billed for them and it has now gone to collections. I disputed the collection account and all they did was send me a copy of the IONOS invoice indicating they think it is legit. IONOS, stop billing people for items they do not want. I have dealt with other domain registrars and have never experienced this brazen tactic to get money for nothing. It is fraud and extortion. I do not owe anything to IONOS. I simply chose not to renew my domains and now it is affecting my credit score. Disgraceful.

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1&1 Ionos Most of the people here with issues shouldn't rely on the hosting company to provide support on issues the users

Most of the people here with issues shouldn't rely on the hosting company to provide support on issues the users introduced, or didn't know enough about web servers to keep them safe. They provide support only on the platform, at its base level. Once you add on to it, YOU ARE reliable to maintain it. Don't blame the company for your lack of knowledge... 1&1 dedicated machines are great, and they work just fine if you know what you are doing. Otherwise hire a web developer to help you.

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1&1 Ionos I've been using IONOS since April 2018 when it was still 1&1 and they've still been the best web hosting company I've

I've been using IONOS since April 2018 when it was still 1&1 and they've still been the best web hosting company I've had. Even with their basic shared hosting, you have access to building with WordPress and other web applications, as well as building it from scratch with access to your webspace and FTP. Their MyWebsite builder is moderately priced, unlike others on the market. When I first started using their MyWebsite builder I had selected the wrong plan and their chat support was able to switch me to the right one fast and without any charge from the wrong plan I selected at first.

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1&1 Ionos I am a web designer by trade

I am a web designer by trade. I own and operate *** in Auburn, CA, an Information Technology and Web Design company since 1998. I provide web design services to no less than 6 clients who have all been referred to IONOS, formerly 1and1. I recommend IONOS to my clients because at least until about a year ago, they provided exemplary customer service in addition to the web products my clients require. I have had ***.com as a customer since January 2018. During that time, I have had issues with IONOS, three of which involved the sudden corruption of our web site. My first reaction is to contact IONOS' technical support and describe that web site has been compromised and I require their assistance. The last occasion was yesterday, August 17th, 2020. At 1;30pm (PST), I noticed that the web site had been compromised and reached out to IONOS for assistance. The response I got from their support team is that web site looks find and that they could find no issues with it. Being the web designer for ***.com, it was clear that the web site had been compromised. The images and text on several pages including the main landing page had become compromised. Attempts to request assistance were met with extremely long holding times, some to 45 minutes with no response from IONOS. When IONOS returned to the phone, I was advised to check back with IONOS in a couple of hours, that the web site would be looking correctly at that time. I called back at around 4:00p, (PST) and explained that the web site was still not working properly. I was advised to hold and again was placed on a long hold pattern after which I was disconnected. Several attempt to call IONOS back were unsuccessful as I was placed back into a "hold queue" for long periods of time. When I did get through, I made attempts to communicate the difficulty I have been having with IONOS. The response was argumentative, and the service technician would not acknowledge my concerns but continued to put me on hold. I asked to speak to a manager to get more appropriate support. This request was ignored. The web site came up restored at approximately 5:00pm (PST). I asked the service technician if he would have all of the extraneous files that were created in perform the restore of our web site deleted and have only those files that are associated with the web site saved. In about 10 minutes into that conversation, the whole web site was deleted. The technician had the wrong directory deleted. The technician explained that another restore would be performed to call back in a while if the restore was not successful. The restore was stalled a couple of hours later. I wound up deleting ALL the files on the server and copying the files I had backed up a week earlier. This was successful. I then had to edit a weeks’ worth of work to the web site. In conversations I have had with IONOS' technical support, they told me that even though I had purchased a *** hosting package, IONOS is not responsible for supporting *** or other third-party software (plugins). I was advised to create a sub-domain and to create a "mirror" web site where I could test the themes and plugins. When I asked how to create a subdomain, I was advised to go to certain IONOS' web pages and to perform certain functions that were supposed to be available on those pages. When I tried to explain that what they were representing was not what I was seeing, I was ridiculed and challenged as to my abilities and knowledge of web design and familiarity with IONS. Summary: IONOS' technical support is substandard with insensitive and incompetent technical support advisors. IONOS' technical support teams discourages the entertainment of escalating unsuccessful technical calls to supervisors or management IONOS challenges their clients, claiming that it was their fault that the web site is compromised, failing to except responsibility when problems arise IONOS' technical support deleted files and directories and failed to take appropriate action to resolve issues that were represented to them IONOS' technical team uses different strategies to avoid accepting responsibility for issues they cannot rectify or do not know how by disconnecting calls, acting as though they cannot hear the customer or by putting the client on hold for extreme times, as longs an hour at a time

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A. Tellez
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Mar 18, 2024 1:41 pm EDT
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Spam. Ionos continues to let a scamming spammer send spam every day, even after these spam messages are being reported to their abuse address.There is a professional spammer using ionos to send spam with links to malicious code located on a different host. Because that is what these crooks do. Ionos has been given plain-text copies of these scam-spams via their abuse reporting address.Ionos does not seem to care and continues to let the scammer abuse people.

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A. Snider
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Mar 18, 2024 1:36 pm EDT
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I cancelled my auto renew but was still charged $15. I disputed the charge with my credit card but now Ionos is coming after me, threatening to send my $15 bill to a debt collector. I did not want this service.

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A. Mahoney
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Mar 16, 2024 10:34 pm EDT
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This company uses extortion to cause problems for users and sell services we don't need. A few days ago we got an email from them stating to protect us there was a questionable folder with a file that may be malicious code. However they would NOT allow us to look at our own files to see which file was in question and locked down the entire website without notice. When we called they attempted to blame the problem on us and state it was a *** problem not theirs. But this only happened after the email was sent to us. It started to happen on 3 of for installations which were all running perfectly with not problem however they were part of the same hosting package. We are constantly to they will fix it and to call back but the same problem continues and the lying or delaying by the security department continues. We have our own virus and scanner system and have NEVER had any problem with being hacked or infected, but NOT allowing us access to our own files to first look and check it not professional and it does not solve the problem if we can not check exactly which folder or file was the issue as they claim they lock down that folder and file. Each day as they claim to repair they cause more problems and then the "it's not our fault blame the customer issues happen. We have lost thousands of dollars as we are unable to update our website and change dates and pricing as the problem stops us from getting to our files and pages to update. Domains when you try to log onto the *** admin page come up white blank pages Support numbers are constantly busy, chat never works and no support email is easy to find or avaiable

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5:58 pm EST
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1&1 Ionos Domain Yearly

Purchased a domain for $1/year then got a renewal invoice for $120! HA! So anyways I called to cancel and was offered a discount to $17/year to stay with them and I said yes. Well they added a new $17 invoice but never removed the $120 invoice. I've called 3 times now with the same response, we will give you a discount if you stay. The discount never gets applied and now its been over 30 days so the invoice "is valid and cannot be cancelled" and are threatening to send my account to collections but refuse to cancel it because when I called they did not put in the notes that I tried to cancel!

Claimed loss: $137

Desired outcome: Cancel invoice, close account, release my domain

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1&1 Ionos - Hosting contracts fraud, criminal behavior

All 70 domain names and 14 websites were moved from godaddy, an even worse company to ionos 1 and 1. Read about Stephanie45's complaint. She is 100% right in everything she says. If there is a problem you are dealing with many different people, and in this case I now have a seri0us problem. They wrongfully billed me for 43 hosting packages for a total of...

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1&1 Ionos - Domain/hosting

So about 28/10/22 bought annual WordPress Hosting from 1AND1 INC. The Contract was paid on 1/11/22 from the Payment method on file (PayPal.com) in which my CC was charged. Both were captured in separate invoices which were sent to me. I petitioned PayPal.com that I wanted a refund of $29 because my hosting was $70 against the $99 that was charged to my...

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1&1 Ionos 1&1 Wlan

I was 1&1 customer, Recently I moved to new home . So I informed to 1&1 for changing my address and activation for wlan . Some of the 1&1 staff told me there is no network coverage for my place. So I want to resignation from 1&1 . I resignated from 1&1 because of there problem. Even I returned the wlan FRITZ!box also. Recently also they deducted money from my account. Several time I send a email. There is no reply. They deducted two times service charge 49 euro that also I asked but no answer. What I can do . I don’t know . Because they don’t have any office . Only online service

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1&1 Ionos 1&1 Ionos

I keep calling this company to close my account and refund the charges but they are not doing so! Please I requested a free trial and then called to stop the account once the trial was over. somehow they never record my requests and keep charging. They told me they will refund but I still do not see that on my credit card account. They only want to refund partial amounts as the other charges were distributed by them to a 3rd party company. I cannot accept that argument as I requested these accounts to be stopped entirely! Please I hope you can stop the fraud that is going on.

Thanks loads!

Desired outcome: refund all the charges reflected on the attached screen shot and close accounts and stop all future charges

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1&1 Ionos Someone has used my bank details to pay for data contract that am not aware of

My name is Nene kwami and am talking from Germany a city called Gera last month someone used my Sparkasse bank details to order your services which am not aware of on the 20th of June just this month my bank accounts has been dented 14:99 euro and am requesting a immediately cancellation of that contract before I will go to my bank tomorrow morning to lodge this fraud activity with my bank details.please cancel that data contract immediately

I look forward to hear from you tomorrow before meeting my bank.

Thank you

Desired outcome: Please look who has used my accounts and cancel that contract immediately immediately immediately

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1&1 Ionos Mixed Experience with Ionos.com: Lack of Transparency and Poor Customer Service

I've been a loyal customer of Ionos.com (formerly known as 1and1.com) for quite some time now. Back in the day, the site was easy to navigate and had upfront billing, which made my life a lot easier. I currently have 4 websites up and running with them, and one website parked for future use. I've been on automatic payments for almost a decade now, and have never had any issues until today.

I started receiving calls from clients saying that my email was getting kicked back. Naturally, I was concerned and decided to call up Ionos to see what was going on. To my surprise, I was informed that the contract for my MAIN WEBSITE had been cancelled last year due to non-payment. This website is crucial to my construction company, as it funds all of my other endeavors. The representative I spoke to informed me that I was short a payment from last year for $49.90, even though I was set up on automatic payments. She assured me that if I made the payment, they would get my website and email back up immediately. She even asked for a screenshot of the payment, which I promptly sent over.

That was at 10 in the morning, and it's now 2pm. I've been on the phone with them this entire time, listening to them talk in circles about why it's my fault, not theirs. Their invoices don't show what payment is going to what website, which has only added to my frustration. I've lost my mind (and my temper) at this point. I can't believe that they would do this to a loyal customer like myself.

Overall, my experience with Ionos has been a mixed bag. While I appreciate their user-friendly interface and automatic payment options, their lack of transparency and poor customer service has left a bad taste in my mouth. I hope that they can improve in these areas in the future, as I would hate to have to switch to a different hosting provider.

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1&1 Ionos Customer Reviews Overview

Ionos is a web hosting company that has been in business for over 30 years. The company offers a wide range of hosting services, including shared hosting, VPS hosting, dedicated hosting, and cloud hosting. Ionos has received mostly positive reviews from its customers, with many praising the company's reliability, customer support, and ease of use.

One of the most commonly cited positive points about Ionos is its reliability. Customers report that their websites are up and running consistently, with very little downtime. This is especially important for businesses that rely on their websites to generate revenue.

Another positive point about Ionos is its customer support. Customers report that the company's support team is knowledgeable, responsive, and helpful. Ionos offers support via phone, email, and live chat, and customers can also access a knowledge base and community forum for additional help.

Ionos is also praised for its ease of use. Customers report that the company's control panel is intuitive and easy to navigate, making it simple to manage their websites and hosting accounts.

Overall, Ionos is a reliable and customer-friendly web hosting company that offers a wide range of hosting services. Its positive reviews reflect its commitment to providing quality hosting solutions and excellent customer support.
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