Complaint Rating:

On 5/16 I ordered lenses. On 5/21/08 I called them and canceled the order. It did show as canceled. On 5/29/08 I recd an email telling me the order was hipped. I was charged $255.51 for the lenses and 2 overdraft fees of $35.00 each because themoney wasn't in there. I've been going...

Complaint Rating:

I am having the the most difficult time in obtaining my contact lenses. I paid a Fed-ex charge twice. First it took a week to receive them, the wrong prescription. I had to pay a Fed-ex price again and am now waiting over another week and they so far are unable to give me a tracking number or...

Complaint Rating:

I ordered contact lenses and paid a premium so they would be delivered quicker. That was a month ago - they have still not arrived and there has been no response to the 3 emails I have sent them. I finally phoned to find out what was happening with my order. The very abrupt sales rep was unhelpful...

Complaint Rating:

I ordered contacts from this company. 2 weeks later I checked the website and it said my order was "processing". I sent them an e-mail asking how long until they shipped. No answer. At 3 weeks I called and they said that even though the website STILL said the order was "processing"...

Complaint Rating:

I have never experienced such an intentionally deceptive consumer experience. After creating a shopping cart at Lens.com (same as Justlenses.com) I proceeded to checkout. At the page that shows your line items, subtotal, ship costs and total, i thought everything looked fine. HOWEVER, I did...