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Kids & Baby Complaints

Sort Complaints by: Date | Alpabet

Alpha Products International, Inc

Posted: 2008-07-16 by Dan Fritz [send email]
Unsafe Product
Complaint Rating:  0 % with 0 votes
On July 10, 2008, I purchased an X-560 electric scooter and paid for assembly. As it was close to closing, I was given a floor model that was supposedly fully inspected. After arriving home, my daughter began riding the scooter. Going down the sidewalk, the steering gave way and she crashed...
Comments United States Kids & Baby

American Income Life

Posted: 2007-11-16 by Jessica Piccirillo [send email]
Fraud & cheating!
Complaint Rating:  86 % with 49 votes
I received a call from a Charles Byrd of American Income at my home. I was immediately suspicious for two reasons: he called from a cell phone and started asking questions about my child. He already had too much information about my family, and was trying to lure me in by offering to register...
Comments United States Kids & Baby

AnnabellaKids.com

Posted: 2007-09-17 by Keri [send email]
Did not receive replacement product
Complaint Rating:  0 % with 0 votes
I bought jungle drawer knobs, received product but 3 were damaged because they were packaged too close together and knocked each other. That was in March 2007, emailed company and they offered to send me 3 new knobs to replace the broken ones, it is now September 2007 and I have emailed them...
Comments Canada Kids & Baby

Babies R Us

Posted: 2007-03-27 by MM [send email]
Terrible service and inconvenience!
Complaint Rating:  100 % with 7 votes
On 28 February 28, 2007, I called the Babies R US store at 395 Gateway Drive, Brooklyn, NY 11239 (718-277-3400) to inquire whether they had a Safari Babies Playard (Item # 640438) in stock.

The customer service representative who answered the phone informed that, based on the...
Comments United States Kids & Baby

Babies R Us

Posted: 2007-09-17 by Jessica Bonaparte [send email]
Poor customer service!
Complaint Rating:  33 % with 3 votes
On 9/13/07 I visited the Babies R US store in Holyoke MA with my 6 months old grandson to return an item received as a gift. As I stood in line with my grandson patiently waiting my turn, another customer came into the line beside me. When it became my turn to do my transaction, the sales clerk...
Comments United States Kids & Baby

Babies R Us

Posted: 2007-11-08 by Michael Pata [send email]
Return policy!
Complaint Rating:  67 % with 3 votes
I gift was purchased for me online. When I tried to return the gift at a store they told me that I could only return the product online and they could not help me. (Everybody was extremely rude, but that is a different issue) First I believe this is poor service because it is the same company...
Comments United States Kids & Baby

Babies R Us

Posted: 2007-09-14 by Mirella Morabia [send email]
Customer cheating, no reply
Complaint Rating:  0 % with 0 votes
Babies R Us
www.toysrus.com

I sent the email above to Babies R US customer care but so far I had no answer.

Its been already 10 days since I sent this email. Perhaps you can help me... I felling cheated.

Thank you in advance,

Mirella...
Comments United States Kids & Baby

Babies R Us

Posted: 2007-12-07 by John Bailey [send email]
Extremely Poor Customer Service
Complaint Rating:  100 % with 2 votes
I tried numerous times to make a gift purchase for a friend that is expecting a baby boy, totaling $1459.40, not a small order. My order was cancelled twice since Nov 28th, 2007!
BEWARE of online transactions with this company-you may not have enough time to get the product if you...
Comments United States Kids & Baby

Babies R Us

Posted: 2007-12-21 by Lisa Oguin [send email]
Extremely poor customer service!
Complaint Rating:  100 % with 1 votes
I went into Babies 'R Us several months ago and purchased some items for my new grandson. He grew faster than anticipated and my daughter informed me that the items I bought for him would be too small, so I went back to the Citadel location in Colorado Springs, CO to return them. I only...
Comments United States Kids & Baby

Babies R Us

Posted: 2008-05-31 by Zane's mom [send email]
Baby registry return policy
Complaint Rating:  0 % with 0 votes
DO NOT SET UP A REGISTRY WITH BABIES R US. YES, THEY WILL NOT ACCURATELY REFLECT WHICH ITEMS HAVE BEEN PURCHASED FOR YOU BUT EVEN WORSE, THEY WILL NOT ACCEPT RETURNS PAST 30 DAYS-- HARD TO BELIEVE WHEN YOU'RE TALKING ABOUT A BABY REGISTRY. ALSO, IF AN ITEM IS BOUGHT ONLINE AND YOU NEED...
Comments United States Kids & Baby

Babies R Us

Posted: 2008-07-07 by D [send email]
Sales associate can't be bothered
Complaint Rating:  100 % with 1 votes
I have never had a pleasant experience shopping at Babies R Us. Lines are long and employees are indifferent. My recent experience was no different. I was looking at bibs while a young female employee was working on stocking the area. I kept looking at the vast selection up and down the wall...
Comments United States Kids & Baby

Babies R Us

Posted: 2008-07-14 by Brooke Schwiers [send email]
Return Policy
Complaint Rating:  50 % with 2 votes
Babies R Us. What a disappointment! I registered at babies r us and until recently I have not had any problems. Today I went to a newly renovated Toys R Us/ Babies R Us combo store. I tried returning an item that was given as a gift without a receipt and though I have been able to do so in the...
Comments United States Kids & Baby

Babies R Us

Posted: 2008-08-10 by Shan [send email]
Baby ProduCts
Complaint Rating:  0 % with 0 votes
I was given a Papasan Butterfly swing that was quite expensive as a baby production to use in my household, the swing never worked on slow speed, only fast.. Imagine a new born baby swining at mock ten speed... not the best, might i add. So i brought the swing back, was given a new one after...
Comments Canada Kids & Baby

Babies R Us

Posted: 2008-08-19 by Michael Domovan [send email]
Terrible experience
Complaint Rating:  0 % with 0 votes
Don't waste your time at this job, I promise you, you will regret it. Sure I know the job markets hard, and its rare to find a job now a days, only take this job unless you have to!!! And if you do make sure you only work there for four maybe six months tops other wise you'll go insane....
Comments United States Kids & Baby

Babies R Us

Posted: 2008-08-24 by Anne [send email]
Returns
Complaint Rating:  0 % with 0 votes
We tried to return a high chair that we received as a gift before our baby was born. Still unopened, in the original box, we tried to return the high chair because we realized that we wanted a different and what turns out to be a more expensive one. We went to return it and they would not take...
Comments United States Kids & Baby

Babies R Us

Posted: 2008-09-07 by Aimee [send email]
Return policy
Complaint Rating:  0 % with 0 votes
I registered with Babies R Us for my baby shower on June 7th. My baby was born August 22nd. I received a baby swing as a gift on June 6th and did not put it together until my baby was born (3 months later), to find that it was defective (it did not work when the batteries were put in it). When...
Comments United States Kids & Baby

Babies R Us/ Toys R Us online

Posted: 2008-05-09 by k.d. in DC [send email]
delayed charges, horrible customer service
Complaint Rating:  0 % with 0 votes
I ordered a duo tandem stroller online back in March as a babyshower gift. The couple received the gift before March was out... I saw the charge go to my account.. everything is fine right? I"m just now (May) getting charges to account, for a pending charge that fell off... while i never...
Comments United States Kids & Baby

Babiesrus

Posted: 2008-08-11 by Megan [send email]
Return Policy
Complaint Rating:  0 % with 0 votes
I went to a Babiesrus yesterday to exchange a dress that my mother had purchased for my daugter. After waiting in line for 10min I was told by the returns cashier that they no longer take back returns with out a receipt starting today. I then asked for a manager and was told the same thing....
Comments United States Kids & Baby

Baby Age

Posted: 2008-08-07 by Lisa [send email]
Fraudulent Company
Complaint Rating:  0 % with 0 votes
I am WARNING anyone who is considering placing an order with this so called business. STOP, go to another site. This company states on their website to cancel an order you must try and do so within an hour of placing an order. I tried to do this within 10 minutes of placing order. It apparently...
Comments United States Kids & Baby

BabyAge.com

Posted: 2007-03-21 by Crystal Whittington [send email]
False advertising and business practices!
Complaint Rating:  100 % with 1 votes
I bought a crib set from BabyAge.com 2 weeks ago, that was falsely advertised. The name of the set was Cocoa Dots by Trend Lab. The colors in the description are Pool Blue and Chocolate. Much to my surprise when I received the order, it had PINK rectangles all in it. I looked back at there website...
Comments United States Kids & Baby

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