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Jewelry & Watches Complaints

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TAG Heuer / A watch purchase and repair complaint

Matthew Long on Aug 23, 2016
I purchased a brand new watch. The battery stopped after about a week. I took it back to the jewellers and they sent it to Tag Heuer. They changed the battery under warranty. The battery then leaked and they denied ever having it before and said that they dont use that brand of battery. I...

TINYSAND.com / Pierced heart

Aiman Zubair on Aug 23, 2016
A perfect artist is a one who transform their imagination to a product and yes this is what precisely done with PIERCED HEART. While I was looking for jewelry, I saw PIERCED HEART and at a first glance I fell in love with it. Tinysand is a perfect place where you can buy your choice of...

Joshua James Jewellery / Disgusted

Lokks on Aug 22, 2016
I have ordered something from Joshua James Jewellery two weeks in advance. I needed it fast because the item I've ordered was a goodbye present for a dear friend who was leaving overseas. I placed my order and paid some extra for the next day delivery but nothing arrived. Customer service...

Tony Aloysius / Lacked basic customer service

Aloysious on Aug 20, 2016
Me and my wife (of indian origin) entered your shop in Southland westfield to know more about one of the advertised diamond earrings on Subday 21st August 2016. There were two personnel in the store at the time attending to just one couple. No one else was there in the store. I didn't...

Ziamond / Horrible attitude!

Ann on Aug 17, 2016
My husband wanted to surprise me and purchased a lovely ring from Ziamond company. My husband really wanted to make me happy, but doing business with Ziamond was his biggest mistake. He ordered a ring and it arrived pretty fast but it was very small, about two sizes smaller so there wa...

American Swiss / Poor service

Melissa Cutler on Aug 16, 2016
I handed my Skagen watch in for strap repairs on the 15th may 2016 @ American Swiss Cresta Branch, they said it would take 6-8 weeks to repair the watch strap. I went back on the due date given on the receipt (26th June 2016). The watch was not ready and they forgot to phone for a...

25karats.com / Wedding bands

VikHeg on Aug 12, 2016
Stay away from these people. Please spend your money and time elsewhere. Absolutely horrible customer service. Stay as far away as possible from this company. Their attitude towards customers and even their own product is not worth anything you might see valuable. Ordered a set of wedding band...

Tophatter / Unable to contact company to inquire about status of my order fo pink stone earrings.

Estelle Nicolet on Aug 11, 2016
Unable to contact company via phone or internet. I cancelled my account but do not believe I have received all of the jewelry I ordered prior to cancelling my account. They keep asking for my eMail (which is catnap1@comcast.net) and my name (which is Estelle Nicolet) but then don't...

Jeulia / Ring/Customer Service

Crystal Johnson on Aug 5, 2016
JeuliaI purchased a black wedding ring set. Since they did not have 1/2 sizes I went with a 1/4 size BIGGER than my normal white gold wedding set I have. The rings came in two days since I paid expedited shipping. They were gorgeous at first, however, they were not 1/4 size bigger. In fact...

Long John Silvers / Chicken cooked in the same grease as fish and shrimp

Hollie M Johnson on Aug 1, 2016
I am allergic to fish and shrimp, I went to the Portland, Texas location this morning, early afternoon. I ordered the L5 which is the chicken plank but I received an L3 which is the fish and shrimp basket. I talked to the cashier and told her that I was allergic to the fish and shrimp. The...

SolidSwiss / Shop elsewhere

Christopher on Aug 1, 2016
I have purchase a Rolex watch from www.solidswiss.cd as a birthday present for my dad and never received it. I have made an order over three months ago and I doubt that I'll ever get it. Customer service does not reply and I have no idea how to get my money back. They just took my money...

profession-shop / Longines watch / supplied faulty product and lying

Parminder Chhibber on Aug 1, 2016
profession-shopI purchased Longines watch from internet and paid in advance to receive a faulty and incorrect watch as ordered following is the communication for your perusal Dear Manager I just received the LONGINES MASTER COLLECTION MEN'S WATCH L2.673.4.78.3 (L26734783) watch. I found the following...

Jeulia / Service, Scamming, poor product

Mallory Johnson24 on Jul 30, 2016
Jeulia is the shiestiest company. NO REAL company tries to make money off a customer when a product doesn't work for them! You CHOOSE to give free shipping as a company and when you charge a customer BACK the shipping when your product didn't work for them it's petty. You also make the...

BalmerandKalt / Lost order

ZZY8 on Jul 29, 2016
So my watch was lost and never made it to me. BalmerandKalt did not really care about that when I contacted them and explained that I did not receive my order. They just said they'll try to help but no, they did nothing. They refused to refund my money because it was against their policy...

Tourneau / Rolex GMT Master

Frustrated Rolex Owner on Jul 27, 2016
I took my GMT Master watch to Tourneau store in San Francisco and asked them to send the watch to Rolex for servicing. The agent lied to me and told me he would send it to Rolex. In fact, he sent it to a Tourneau facility, not a Rolex facility. The watch was badly damaged during the...

Ritani / Disappointed

Kio8 on Jul 27, 2016
I have ordered an engagement diamond ring and was planning to give it to my future wife on our trip to Australia. After I placed my order I was supposed to get a payment confirmation, order number and tracing number, but I received nothing. About a week later I've decided to contact...

The Jewelry Exchange / Defective Repair

CoolTeacher on Jul 26, 2016
The same exact diamond has fallen out of the halo on my engagement ring FOUR TIMES, yet they want to charge me for it. Clearly the initial "repair" was never done correctly, even when done under warranty. This last repair literally lasted only TWO DAYS. Paid $107.86 for the third repair on...

Jomashop / Extremely rude representative!!

Sally on Jul 26, 2016
I have received the wrong watch and contacted Jomashop customer service for some assistance. They said that it was better for me to keep it because shipping back would be too expensive. I also would like to mention that customer service rep was very rude and ignorant. I asked for a return...

BodyJewelry / Bad experience

LadyFox on Jul 26, 2016
I have ordered a product from www.bodyjewelry.com as a present for a dear friend of mine and several days later they contacted me and said that my order was not in stock so they were not able to deliver it. I emailed customer service about my refund, but there was no reply. Then I called them...

Zales / 3/4 CTW WG PR 10K 019 88013677

Andrew Slaughter on Jul 25, 2016
Purchases 1000$ earrings from zaless In E-town Kentucky 07/14/16 for a person of intrest. She worn them back in store to buy a matching necklace on 7/20/16 for the first time to show woman what she need to match necklace with. Between leaving the store to the parking lot the earring fell...
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