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Jewelry & Watches Complaints

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Zales / A ring

Sayitwithcharm on Dec 3, 2016
ZalesI purchased a ring from an estate for Christmas from my parents( they gave me money) I had other business with sales looking for a setting and was stopping so I decided to take some in to be cleaned and verify diamonds...well being pave chips she tried about 5 xs to get a reading the...

Skagen / 2 watches and both had the glass faces fall out.

ProACT on Dec 2, 2016
I have owned 3 Skagerrak watches and 2 of the them have had the faces fall out. The first one Skagen replaced with no charge. Since fossil took over I am now told I will have to pay up to $150 to have a new glass put in. I wrote and suggested that if I had bought a car and the door fell off...

Jomashop / Poor and untrustworthy customer service

Ron H. on Dec 1, 2016
I purchased a watch from JomaShop about a year ago and the watch stopped working last May, 2016. We contacted JomaShop and they said to return it to them for warranty repairs. We did and they received the watch and sent us a notification of receipt with a described timeline of about 8...

Anne Klein / Watch stainless steel bracelet watch 30mm ak-215svsv

laydbak on Dec 1, 2016
About a year ago I received a bracelet for Christmas. It was bought at the Macys in New York. Shortly after receiving it I noticed it wasn't keeping up with the time. I noticed that the device you use to set the time was a little loose and it has pulled out on a few occasion maybe getting...

Juelia Jewelry / Worst customer service worst delivery times scam

Jerald Huston on Nov 29, 2016
Juelia Jewelryordered 10/28/2016. website stated 7-10 working days for delivery. after 7 days, it was changed to 8-15 working days until delivery. after 10 days it was changed to 9-25 days delivery. when i went on their site and did instant chat, the chats ranged from immediate disconnect to staying...

Tophatter / 2 pc ring doesn't even match and stone fell out?

James Cardey on Nov 28, 2016
Good morning! My name is James Cardey. I ordered a 2 pc ring and 1st day diamond fell out and the colors don't match on rings! what do I need to get a return authorization # and return label? I like your products usually this ring like I say is different colors and fell apart? my name i...

Joshua James Jewellery / Worst ever!!

AbbaJoe38 on Nov 28, 2016
I had a terrible experience with Joshua James Jewellery company. I have purchased a charm from this website as a present and it did not arrive. When I ordered my item was in stock but later they contacted me and said that my order was no longer available. I asked them to cancel my order...

The Needed Necklace / Beware and stay away!!

MoniMoo222 on Nov 28, 2016
I have made an order and purchased something from The Needed Necklace website. After that I decided to read some reviews about this company and I was shocked and terrified when I saw all the terrible reviews. About 10 minutes passed after I placed my order when I contacted The Needed...

Danbury Mint/MBI, Inc. / Marine military ring

Kathleen Bianchi on Nov 26, 2016
I received an offer to purchase a military ring I ordered the Marine military for my boyfriends birthday Dec. 1 2015 well I paid $149 plus tax he showed me the plated gold on the bottom of the has worn off and is showing metal so I called Danbury Mint customer service she first says you...

Jewelry Doctors / Deceptive selling

Muitooba on Nov 26, 2016
On 11/25/2016 we bought a pendant and, separately, a chain. My wife went back a few hours later to return the chain, which cot $340. The owner said that we bought a "package" that could not be separated. We said "no, " here is the receipt that has a charge for the pendant and another for...

Jeulia / I didnt received 2 different orders

Shaniece on Nov 25, 2016
I placed two different orders with this company and I regret ordering I did not receive any of the packages which they said that I should have received I've been trying to deal with them which the phone number I called the answer it by saying hello and I'm like is this you know the company...

Tungstenfashions.com / Wrong size!!

MakK762 on Nov 25, 2016
I have ordered a ring from www.tungstenfashions.com and received an incorrect size one. I contacted their customer support service and they said that it was my fault that I ordered wrong size ring. I know I ordered the correct size!! They didn't want to listen, they did not offer me any...

Swatch / Swatch irony watch

elenabgbg on Nov 24, 2016
Just 6 months after the guarantee ended the watch stopped working, we thought that we had to change the battery, but in the service centre told us that the mechanism isn’t working and they have to change the whole mechanism because this swatch model can’t be repaired. The cost of the new...

Neuner Schmuck in Kaerntner strasse 8, 1010 Wien. phone 0043 1 9076643 email info@neuner-schmuck.at / Jewel (ring) defective/refund

elaraffa on Nov 23, 2016
Hi there, [removed] The day of August 12th of 2016 I bought a white ring at the store: NEUNER Schmuck in Kaerntner strasse 8, 1010 Wien. phone 0043 1 9076643 email info@neuner-schmuck.at I paid Euros 160, 00 ( I have all the receipts). When I bought it I asked what the material wa...

Jeulia / Ring damaged/never returned

VSpottt on Nov 22, 2016
My husband bought me a skull ring for Christmas, I wore it a few times and the stone fell out, I contated Jeulia and they told me to return in and provide shipping ifo which I did, followi g up with them via email. After weeks and me continuing to contact them, they finally said they...

Bidz.com / Watches and jewel

suzshafer on Nov 22, 2016
After buying several watches from Bidz auctions, I was disappointed that several batteries were dead and in one case a winder was missing. I was advised by customer service that if the cost was inexpensive, in this case $13 was the charge as well as a$5 winder charge, and mail to them...

Michael Hill / Care plan is a scam and management is unethical

DaisyBean on Nov 20, 2016
My 80 year old mother with dementia and on a fixed income visited a Michael Hill store after seeing a flyer for a "now $799! ring" (that supposedly retails for $1800...ya right). Her bill came to $1089. Sure its $799...but it will be $60 to size it for you ma'am. But wait, if you purchase...

Jeulia / Exchanging product

andreab14 on Nov 15, 2016
My husband bought me a bracelet for our anniversary in September. I wore the bracelet for 20 minutes and it broke. I contacted the company, sent them pictures and then paid for it to be returned. I made sure that the order number was on the package as well as in the return box. Several...

Replicahause / Scam

Johhoo93 on Nov 15, 2016
Ordered a watch from www.replicahause.nl and did not receive it. Their customer service is beyond ridiculous. When I asked about my order they said that it was shipped and said that I need to be more patient. One month later I contacted them again and they said that my order was cancelled...

Jeulia / I ended up with four cheap looking rings

Cecelia Curry on Nov 13, 2016
I ordered in October didn't get till November 12th. The rings were cheap looking as I examined them. I don't like the way Julia is so evasive when I tried to return items! I never received a tracking number nor do I know the order number. I think the Attorney General should look into...
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