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Hotels Complaints

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www.xeniumholidays.com - They wanted more money and therefore they lied to me

Posted: 2015-09-03 by    guest123450
Complaint Rating:  0 % with 0 votes
We decided to visit some country on our anniversary and contacted the company www.xeniumholidays.com. We chose the travel package and paid for the full trip at once, but the company contacted us and told to pay for the hotel. WTF? We checked the details and told that we have paid for the hotel...

www.starwoodhotels.com - This hotel took hidden fee and hasn’t returned this sum

Posted: 2015-09-03 by    guest123450
Complaint Rating:  0 % with 0 votes
I’m travelling a lot, but it has been the first time, when I have used the services of www.starwoodhotels.com. I wouldn’t recommend this place, because the company took additional sums for the reservation. They didn’t post this information on the website and it was strange to see fake...

www.perseverancecottage.uk - We lost money and the rep didn’t communicate with us

Posted: 2015-09-03 by    guest123450
Complaint Rating:  0 % with 0 votes
We wanted to book 3 hotel rooms through www.perseverancecottage.uk. We were ready to pay the full sum for the rooms, but the agent told us that there were two rooms available only. We told that maybe they could help us and found the third. The rep agreed and we paid for these two rooms. But...

Novotel Milano Nord Ca Granda - Hotel reservation date change

Posted: 2015-08-31 by    Reviewer75611
Complaint Rating:  0 % with 0 votes
Dear Sir,

I am writing to you today to explain about my trip to Milan which due to unavoidable circumstance beyond my control didn’t allow me to travel to my intended date (i.e 31 Aug 15) therefore unable to land in MILAN and checked in the hotel.

I have called...

sun city cabannas - Disgusted

Posted: 2015-08-31 by    Reviewer21490
Complaint Rating:  0 % with 0 votes
I am absolutely disgusted and disappointed with everything we experienced at Sun City resorts, especially lack of food. Staff are rude, sullen and blatantly ignore guests. Even at reception checking in, they are too busy talking to each other and will not help. We booked one of the family suites...

Hotel Lookout - Awful people and bad management

Posted: 2015-08-29 by    Reviewer22823
Complaint Rating:  0 % with 0 votes
We booked the hotel rooms for 5 nights in Hotel Lookout. We were disappointed, because the owners were completely rude and unhelpful people. Everything, what we told them and asked, was ignored and they discussed in the hotel. They didn’t solve any problems or booked for us anything. It was...

wyndham.com - The receptionist called to the police, when we asked to give more time to check out

Posted: 2015-08-29 by    Reviewer74716
Complaint Rating:  0 % with 0 votes
Don’t deal and pay to the company www.wyndham.com. We booked the hotel room through their website, but when we arrived, the receptionist showed us completely wrong room. We tried to explain that we have booked completely different room, but the receptionist told that it was only room, which...

Howard Johnson Hotel - Overcharge

Posted: 2015-08-28 by    Reviewer30556
Complaint Rating:  0 % with 0 votes
We stayed at the Howard Johnson in Colorado Springs On Voyager Parkway the room was filthy our luggage was ransacked by the housekeepers. We didn't get the room we reserved. Ice machine was broken on our floor. After returning home had a extra $72.00 charged to our credit card when I called...

Dundee Beach Fishing - Wrong number of rooms and boats

Posted: 2015-08-28 by    0000072015
Complaint Rating:  0 % with 0 votes
We like fishing and decided to spend the holidays in place Dundee Beach Fishing. We booked the accommodation and boats. We needed 5 rooms and 5 boats, because our team was large. But the company understood us in wrong way and they booked wrong number of rooms and boats. We arrived and we didn’t...

Hotel Magnolia - No refund and rooms were too small

Posted: 2015-08-28 by    0000072015
Complaint Rating:  0 % with 0 votes
We stayed for two nights in the Hotel Magnolia in Omaha. It was awful place, but we didn’t have any other choice. The rooms were small and it was inconvenient to spent time there or even sleep. There was no enough space for 2 or 3 people. As well as we paid for two nights, but stayed only...

Kabayan Hotel Pasay - They cancelled the booking and haven’t returned money

Posted: 2015-08-28 by    eddyf
Complaint Rating:  0 % with 0 votes
I made the reservation through Kabayan Hotel Pasay. They already used my card, but three day after I made the reservation, the hotel cancelled my booking. They haven’t even explained why. It was so fast and unexpected. I only after 2 days contacted the online agent and asked about the refund....

Aarp Travel Center - Wrong number of rooms was booked

Posted: 2015-08-28 by    eddyf
Complaint Rating:  0 % with 0 votes
Our family and friends booked the hotel through AARP Travel Center. We paid the deposit for 12 rooms, but these people mixed the whole booking and reserved wrong room for us. The total number of rooms was 10, but they took money for 12 rooms. The company likes to mislead people and you should...

www.hotelsclick.com - Site is scamming and stealing money from costumers

Posted: 2015-08-28 by    eddyf
Complaint Rating:  0 % with 0 votes
We booked the hotel rooms through the website www.hotelsclick.com. We were immediately charged for the hotel rooms and got the confirmation, but it came from unknown company. We checked their email, but we couldn’t reply on it. The company scammed us and we have no possibility to get money...

Universal Sheraton - Dirty rooms and bad view from the window

Posted: 2015-08-28 by    Reviewer80797
Complaint Rating:  0 % with 0 votes
Don’t book rooms in Universal Sheraton. We booked the paid for the room about $300. But we arrived and were upset, because the view from the window was horrible. It opened the inside yard and it was dirty and litter bins were everywhere. As well as the room was dirty and sheets weren’t fresh....

Motel 6 - Bedbugs crawling on my pillow

Posted: 2015-08-27 by    Mike Mike Mike
Complaint Rating:  0 % with 0 votes
On June 30th 2105 I stayed at Motel 6 in Essington PA near Philadelphia airport. Here is the video that I shot of bugs crawling on my pillow.
You can also search for it on youtube. Use these words:
Motel 6 Essington bedbugs

The crazy thing is that they won't...

Palazzo Guadagni - No AC during a heat wave, retaliation and improper use of credit card

Posted: 2015-08-27 by    PDX Kayaker
Complaint Rating:  0 % with 0 votes
Palazzo GuadagniWe stayed at the Palazzo Guadagni Hotel during our honeymoon trip to Europe on June 30 and July 1, 2015. This was during a heat wave where temperatures were over 100 degrees each day. The air conditioner in our room did not work. When we checked in we were brought to our room, my first comment...

Booking.com - Removed funds from my account booking.com do not use

Posted: 2015-08-27 by    Reviewer68655
Complaint Rating:  0 % with 0 votes
I have spoken to booking.com today as they have kindly taken £204.00 out of my account in relation to a booking which was cancelled 6 months ago. I spoke to the Cambridge team who spoke to "Julie in accounts" and admitted it was their mistake but there was nothing they could do. As...

Choice Hotels - 50 gift promotion - scam

Posted: 2015-08-26 by    Reviewer29111
Complaint Rating:  0 % with 0 votes
The 50 gift card promotion is a scam! I started the call with over 16, 000 points a d by the time disconnected by Laura In customer services I had 2000 points left! I still don't understand what happen but I was told because my address an email didn't match my point balance had been...

Diamond Tours - Hotel in Hyannis, Mass.

Posted: 2015-08-26 by    Reviewer57710
Complaint Rating:  0 % with 0 votes
The hotel had mold on the walls. Our group trip was from May 31, to June 6, 2015. The bus unloaded in the back of the hotel. It looked horrible. It looked like the place had been in foreclosure and they were fixing it up and renting to people as they were doing it. However the mold on the walls...

Trivago.com, Otels.com - Problems with hotel reservation

Posted: 2015-08-26 by    Reviewer81711
Complaint Rating:  0 % with 0 votes
We booked a hotel through Trivago on Otel.com which should have been refundable and "pay at the hotel". Unfortunately, after booking we were charged for the hotel immediately and we couldn't cancel the booking as it turned out to be non-refundable. However, the worst was the communication with...

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