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Hotels Complaints

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Hostel California - Refusal of refund of deposit of 30 EUR

Posted: 2014-07-31 by    eunicelll
Complaint Rating:  0 % with 0 votes
I previously booked this hostel for 9 people. On the day we were supposed to check in, at 9am, I received an email that my reservation has been cancelled due to lack of beds. I have been charged 50 Singaporean dollars (around 29 EUR) for this reservation that have been cancelled. The hostel...
Complaint comments Comments Complaint country Italy Complaint category Hotels

IHG Hotels - Worst company to work for

Posted: 2014-07-31 by    Howrider
Complaint Rating:  0 % with 0 votes
Worst company to work for.They never give you a raise and treat workers like little kids...Oh well done we will give you nothing but well done...What a joke...Always under staffed, Have to be nice to real stupid guest most of the time there drunk idiots... just a real bad place to work.The Managers...
Complaint comments Comments Complaint country United States Complaint category Hotels

Accor Sofitel Hotel Berlin - Access to Lounge denied

Posted: 2014-07-28 by    Carsten Hebestreit
Complaint Rating:  0 % with 0 votes
Today I intended to make a booking for a 5 nights stay at the Sofitel Berlin Kurfürstendamm for coming week. To my surprise the Front Desk Manager, Ms Antje Albrecht, informed me during the booking procedure that I will not be allowed to use the Lounge of the Hotel although I am a Le Club...
Complaint comments Comments Complaint country Germany Complaint category Hotels

Mill Street Inn - Terrible Customer Service

Posted: 2014-07-28 by    WesOski
Complaint Rating:  0 % with 0 votes
We stayed at the Mill Street Inn, in late June. Upon arrival it seemed to rather nice and in a great location, as many others have said; close to the water. There was some trouble with our room and we were told to speak to the Manager Caron Rivera. She refused to cooperate with any of our requests...
Complaint comments Comments Complaint country United States Complaint category Hotels

ReservationDesk.com - Hotel rate inaccurate

Posted: 2014-07-28 by    denvergirl55
Complaint Rating:  0 % with 0 votes
I called 2 weeks ago to discuss making group reservations at a local hotel for a training I am doing. The representative quoted me a rate, agreed to hold 5 rooms at that rate and told me to have guests contact him to get rate. When they tried to make the reservation, they were told that rate...
Complaint comments Comments Complaint country United States Complaint category Hotels

Booking.com - Misuse of credit card details

Posted: 2014-07-27 by    ROOPA NAIR
Complaint Rating:  0 % with 0 votes
NEVER GIVE YOUR CREDIT CARD DETAILS TO BOOKING.COM. They are very irresponsible.
Dear Sir,

I Have used booking.com for my hotel bookings in thailand and felt comfortable about giving my credit card details to them. However, I realized that this was a big mistake because...
Complaint comments Comments Complaint country Thailand Complaint category Hotels

Hostelworld.com - poor accessibility information

Posted: 2014-07-27 by    jschul15
Complaint Rating:  0 % with 0 votes
Hostelworld is showing facilities options for places to stay-- as being "wheelchair accessible". I recently traveled with a friend of mine who is in a wheelchair. I contacted hostelworld to let them know I would be making a booking using these search requirements. They told me that...
Complaint comments Comments Complaint country United States Complaint category Hotels

hotelnparking.com - Fraudulent charges

Posted: 2014-07-27 by    Ners73
Complaint Rating:  0 % with 0 votes
I used the website www.hotelnparking.com and was really upset with that. I indicated my personal info and card number, and after that this company started to charge me for something, which I haven’t bought. I contacted them and the rep promised money back within several days, but nothing...
Complaint comments Comments Complaint country United States, New York, Bethpage Complaint category Hotels

El Palacio sports Hotel - They forgot to provide confirmation number and behaved really bad

Posted: 2014-07-27 by    Berro
Complaint Rating:  0 % with 0 votes
My relative ordered hotel room from the company El Palacio sports Hotel. He was really disappointed, ‘coz the staff was rude and incompetent. They forgot to provide the confirmation number and when my relative arrived, it turned out that they didn’t book the room for him. He asked...
Complaint comments Comments Complaint country United States, Florida, Miami Gardens Complaint category Hotels

Polynesia Hotel - Bad attitude and services

Posted: 2014-07-26 by    Basiun
Complaint Rating:  0 % with 0 votes
I recently stayed in Polynesia Hotel and it was the worst experience in my life. I spoke with front desk manger and she was rude and impolite. She spoke with me in rude manner and refused to change the room, but the toilet didn’t work at all and no water was in this room. The worst services...
Complaint comments Comments Complaint country United States Complaint category Hotels

Microtel Inn & suites By Wyndham Philadelphia Airport - Stuff

Posted: 2014-07-24 by    chocolover
Complaint Rating:  0 % with 0 votes
I have booked a two bed room for three people, and while we get to the hotel at 12 pm .The front desk stuff gave us a room with one bed and one sofa.I complain to him but he just said"if you dont want to live here, i will do check out right now and take your bag leave here".So?I am...
Complaint comments Comments Complaint country United States, Pennsylvania, Philadelphia Complaint category Hotels

Book it . Com - No room

Posted: 2014-07-22 by    Todd Cassulo
Complaint Rating:  0 % with 0 votes
A couple months ago we reserved a hotel in San Francisco and when we arrived we were informed we did NOT have a room!!! We were STRANDED!!! The hotel and Bookit.com were both aware of the problem at 9am!!!...but they did NOT think to call and inform us at all!!! Instead, we arrived at our hotel...
Complaint comments Comments Complaint country United States Complaint category Hotels

Red Roof Inn Galveston Texas - Over priced

Posted: 2014-07-21 by    Ronald Batie
Complaint Rating:  0 % with 0 votes
We had to wait to check in after a 5 hour drive .People were waiting in line to check in for over 2 hours .elevator didn't work on one side had to walk aways to get to our room.Carpet was dirty, no towels.we booked for 2 nights, bathrooms were dirty, this was a run down hotel.We went as...
Complaint comments Comments Complaint country United States Complaint category Hotels

Red Roof Inn - Bed bugs

Posted: 2014-07-21 by    LaKisha H
Complaint Rating:  0 % with 0 votes
My family stayed at this hotel Sunday 7-20-14 and checked out at 5:56 am on Monday 7-21-2014. We stayed
in room 310. We went for the pool because we live right down the street from this hotel. All night my 10 yr old was complaining of
itching, it was so bad that he woke up at 5...
Complaint comments Comments Complaint country United States Complaint category Hotels

Marriott - Quality and service

Posted: 2014-07-20 by    J.S.M
Complaint Rating:  0 % with 0 votes
First the only reason this hotel would get a good rating is
because there is only 13 (if that) hotels in Fort Collins. At check in there
was only two towels and they were old and dingy. No hand towels at all. The
bathtub has no grip at the bottom, when I first stepped in...
Complaint comments Comments Complaint country United States Complaint category Hotels

mardecortez.com - They took double price from me and started to avoid me

Posted: 2014-07-20 by    Neigy
Complaint Rating:  0 % with 0 votes
I tried to book room on the website www.mardecortez.com, but the website showed error, when I tried to pay. I tried twice, but the same crap happened. After that they took double price from me. I sent multiple emails and asked to return money, but they simply ignored me and no refund. I want...
Complaint comments Comments Complaint country United States Complaint category Hotels

Ramada Inn - They offered me different room and rep almost yelled at me

Posted: 2014-07-20 by    Oncot
Complaint Rating:  0 % with 0 votes
I booked double room in Ramada Inn mid town. When I arrived to this place, the rep showed me one room with king size bed, but I told him that I needed double room. They tried to persuade me that I mixed something, but I told to provide another room. The rep became rude and almost yelled at me....
Complaint comments Comments Complaint country United States Complaint category Hotels

Honey Inn - Unfair charges

Posted: 2014-07-20 by    Gavin Menzies
Complaint Rating:  0 % with 0 votes
Booking Reference - 50976890

Dear Sir/Madam,

I am writing to express my dissapointment with the service I received from Honey Inn in Pattaya who I booked through Agoda. Unfortunately due to circumstances out of my control my flight from England too Thailand was...
Complaint comments Comments Complaint country Thailand Complaint category Hotels

Best Western Cedar Park Inn - Security charge not returned

Posted: 2014-07-19 by    BEST WESTERN CEDAR PARK INN
Complaint Rating:  0 % with 0 votes
Hello, my name is Valerie Lewis the name above is my sister Vera Martin. Vera is 79 yrs. old, and in May of 2014, she was required to go to Edmonton for medical reasons, and for convenience sake she reserved a room for her and her daughter for two nights at the Cedar Park Inn, at 5116 Gateway...
Complaint comments Comments Complaint country Canada Complaint category Hotels

THe Sebel hawkesbury - certainly not 4.5 stars, may be 3

Posted: 2014-07-15 by    Frenchy2014
Complaint Rating:  0 % with 0 votes
4.5 stars ! I don't think so.Having traveled around the world I will just mark it as 3 stars!Disappointing stay!Room not done! Room not maintained! False/misleading advertising!Booked an Executive suite because we wanted with fire place.Hotel informed of 4 adults stay in as 16 yo and 17...
Complaint comments Comments Complaint country Australia Complaint category Hotels

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