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Hotels Complaints

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K Warner / Reservation

Kwarner on Jul 24, 2016
Had a reservation at the quality inn in Pensacola FL. on pine forest rd. stopped by hotel to see if we could check inn early but room wasn't ready and offered to pay for it worker said to just wait till we got in that night to take care of it. Also was told a late check in would be no...

Booking.com / Hova Hotell

Erik Prag on Jul 23, 2016
Booking.comJuly 2016, Hova Sweden I booked a non-refundable room at Hova Hotell. I booked it for Four nights as it looked OK on the Booking.com site, and the the price was a last-minute offer. So far so good. As we arrived at the hotel in the afternoon we didn't see a hotel as described on the Booking.com...

Global Discovery Vacations / Travel club

justice 4 the victims on Jul 22, 2016
Just left this exhausting, high pressured selling presentation at the gdv. When the salesman said it would cost$ 13, 900 to become a travel member then I almost fell out of my seat. This was ridiculous. Then you would have to keep up with peak and off peak time to travel. Since they did...

Studio Hotel Piemont / Aircon is not working

Leah Acena Merckelbagh on Jul 22, 2016
We booked with Studio Hotel Piemont, supposedly a 4 star hotel in LUXEMBURG for 2 nights from 21 - 23 July 2016. The room was supposed to be airconditioned, it was around 30deg when we arrived. The aircon was not working on our first night and I made a complaint but they told me they can...

Avenue Inn / Hotel From Hell

Not A Happy Camper36 on Jul 23, 2016
Booking.com made this place look beautiful & well kept. This place is totally dirty, needs updating real bad & TOTALLY UNSAFE! The pictures that were supplied must have been at least 30 yrs. old. I took pictures of my room & am going to follow up with a lot of other places to take care of the conditions that they put their customer's in.

HollywoodBeach-Resort / These people ruined my entire vacation!!

Andy on Jul 22, 2016
I do not recommend this place! I decided to book a room here because I was fooled with all the beautiful pictures posted on HollywoodBeach-Resort website! When I arrived at the place I was shocked! The whole place was a mess, there was dirt everywhere! My room looked nothing what I expected...

Le Coup de Coeur / Hotel's practice totally unprofessional and against consumers' rights!

Elena Papachristoforou on Jul 22, 2016
I cancelled the booking right after the reservation was made and the hotel charged me for the whole amount of the reservation. When I contacted them, they alleged they could not trace the transaction and in effect they illegally retain this amount. As a director of the European Consumer...

Booking.com / Hotel Henry Venice

timandespen on Jul 20, 2016
I booked the Hotel Henry in Venice through Booking.com. I was supposed to pay at the END of the stay according to the website. The Hotel was a pig sty, they never gave me the room i had booked, the one shown on the website, stating it wasn't available. The bathroom had rust and peeling...

Protea Hotels / Geyser out of order

Pieter van der Merwe on Jul 20, 2016
To who it may concern We had a special celebration and decided to book my wife in at the Protea Hotel Highveld in the Executive suite. We booked in on 08/07/2016 The room was absolutely beautiful and surpassed all of our expectations. Unfortunately there wasnt any hot water in the...

Super 8 / Service/Discrimination

John Mpls on Jul 18, 2016
I drove to New England last week to visit family, and on my way back I stayed in Elkhart, Indiana. After a 13 hour drive, my partner and I were given a room we booked online, and then later refused that room and kicked out of the hotel. After checking in and after being given our key, we...

Hotwire / Hotel

MarieLee on Jul 18, 2016
I booked Astor crown plaza hotel through Hotwire, when we check in at 7PM the room was not ready, we were asked to check back. Finally the room was ready close to midnight, the room without air conditioner. Manager were called, she promised that the rooms will be for free the first night...

IberoStar / Scam hotel

Eren9292 on Jul 18, 2016
I have paid a lot of money and booked a room via IberoStar! I was supposed to get some extra discounts for some luxury facilities but when I arrived at the place I was told that was not included! The biggest scam ever! When I spoke to the hotel manager he said that there was probably a...

Banff Boundary Lodge / Charge for room

oksanamad on Jul 16, 2016
Banff Boundary LodgeHello! My name is Oksana Madera . I have a problem with the hotel Banff Boundary Lodge . I booked a room month ago for 5 adults and 5 children. When the booking company made reservation, they made mistake and send the wrong information to Banff Boundary Lodge . When we come to the hotel, they...

Priceline.com / Hotel Reservations

Hilda Gillard on Jul 15, 2016
Priceline.com has a problem when you cxl a reservation your returned amount is less than the amount they took from your cc. They charged my cc 186.02 told me my refund for the cxl's res. is 161.67, there was no penalty on the cxl'd reservation. They claimed they charged my card only 161.67

Hotels.com / Poor customer service

mcfb63 on Jul 14, 2016
On July 9, 2016, I called customer service to inquire about a reservation that I could not find under my profile. The rep confirmed that I did not have an active booking. So I went ahead and booked in another hotel. On July 11th, I received confirmation of 2 hotel bookings. I called the...

Marriott International / Delta Fredericton

DerekNixon on Jul 14, 2016
Arrived at the Delta Fredericton to find out that a booking made through Booking.com hadn't been changed as confirmed by email!!! My wife and I then had the pleasure of dealing with the rudest, most unsympathetic front desk manager, CHRIS! This individual is not suitable for such a...

Kingston Motel West / Motel room/mold/, of how bad this has gottenrodents/bed-bugs/dirty/lack of customer relations

April Farand on Jul 14, 2016
Kingston Motel WestMy spouse and I arrived to stay at the motel on jan.31, 2016. We had an apartment in Kingston for the last two years, our lease was up on Feb.1, 2016. We had intended to stay for a short time because we were wanting to go back west. Unfortunately, financially, we did not have enough money...

Travelodge / Ex-Employee Complaint

angelique29 on Jul 13, 2016
Above everything...I'm not asking for my job back, but I am asking that you hear me out. I came back to that property because I'm familiar with it and know and understand the problems that arise there. That said, when I first started back here, Portia was not consistent in her...

Days Inn / Bad hotel

landers1023 on Jul 11, 2016
Was booked to stay at the Days inn in Nashville, TN off Trinity Dr. When I got there it was the worst most vial hotel I have ever seen. Young boys running and yelling through the parking lot ( sat least 15 of them) drunk men sitting on the sidewalk- drinking and smoking playing loud music...

Super 8 Hotels / Service

Gerqw on Jul 11, 2016
Hi I went to the super8 hotel in fernie b.c my home town I went in booked a room paid for it for the next night went in to get room and was told there's a 200 deposit after I paid for it wasn't told at first so fine I went out got my visa and went into pay deposit and was told to...
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