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Reservationdesk.com / Complete deception at every turn

JEF1969 on Oct 20, 2016
Deception One, I made every attempt online in booking my reservation to contact a specific hotel in Prescott, AZ. I found the address, the map, the hotel contact. I'm pretty online savvy, given over 25 years in IT. For me to be duped is embarrassing – or – they are very very good at this. It...

Quality Inn Hotel Irving, TX / Rooms/customer service

Ashle G on Oct 19, 2016
I reserved a room in Irving, TX. When I checked in, I used a credit card for my visit. The rooms were disgusting . The carpet was filthy. The room smelled like bug spray and the bedding was soiled. I cancelled my stay and the clerk rushed me out of the hotel. I discovered the next day that...

Tribute Guest House / Bad service/treatment

Ntombi1 on Oct 17, 2016
We have came all the way from south africa as the visitors in lesotho for the visit we booked at the Tribute guesthouse in maseru lesotho at hamatala we have slept for one night in the morning we went to their kitchen for breakfast, shortly after breakfast the director of the guest house...

Booking.com / Reservation and customer service

Ricardo Marques Duarte on Oct 16, 2016
I made a reservation for 1 night in Valley Isles in Lahaina Maui for our surprise as we got the Hotel the reservation got Cancellation the day before because booking posted the hotel online without the permission of the hotel owner! Bookings sent us an email to advise we needed to make a...

Holiday Inn Express Columbia SC / Room prices

Annita E. Rao on Oct 16, 2016
As a recent victim of Hurricane Matthew, my husband and I evacuated our Myrtle Beach home and stayed at the Holiday Inn Express and Suites Fort Jackson in Columbia SC. We stayed at the hotel October 5-11. We booked a suite as it was the only room available - our total bill about $1400. On or...

Red Roof Inn / Bad customer service. Very unsatisfactory house keeping.

Mike Morrough on Oct 15, 2016
I heard about the Redroof Inn so I decided to stay a few nights.. Upon my arrival I noticed the stinch of mildew and smoke in the hallway. Entering the room, the bathroom was half cleaned, the floor was dirty and had not been mopped in days. The maintenance man was extremely rude!! Overall...

Hotels.com / Customer service is horrific!!!

LexieMicals on Oct 14, 2016
I don't recommend using Hotels.com come ever. It's not worth the amount you might possibly save in a room to the time wasted on fixing/correcting your reservation. I was on the phone with them 5 times, who by the way have a hard time speaking English, and wasted 3 hours of my life to fix a...

Hilton Crown Resort / Rude and ignorant person

Tammi99 on Oct 13, 2016
I called to book a room at a Hampton Inn & Suites for a trip that I will be taking this weekend. When I was done booking the room, I was asked if I would like to hear an offer that would take only 5 minutes and I would get 500 hilton points if I did not accept the offer. I figured 5...

Super 8 / Housekeeping dishonesty

guy mcswain on Oct 13, 2016
I checked out Monday morning after a Saturday night and a Sunday 10/8/16 and 10/09/16 I left my shirt in the bathroom of room 118 it was drying from a wet spot. I realized it when I was to far away to turn around. I called later that evening to tell the desk clerk and she said housekeeping...

Choice Hotels / Unethical behaviour

Harry S K on Oct 12, 2016
I called customer service for a particular location (Chicago Loop) regarding my reservation. The CS rep, who was clearly not American, asked me for my information to confirm my identity but decided to use that to sign me up for their loyalty program without my permission. Beware of Choice Hotels and the risk of having your data stolen and misused.

Hotwire / Hotel

Bates2 on Oct 11, 2016
I booked a room that was advertised as a 3 star hotel in New Orleans on October 11, 2016. The hotel Hotwire reserved was actually a Days Inn in Gretna - New Orleans. As soon as I received the itinerary I check out the hotels website and it was definitely not a 3 star hotel. There were...

Get A Room.com / Refusal to refund payment even though cancellation notice says "no cancel fee charged"

freduno on Oct 11, 2016
Cancellation Number: C483219456 Get-a-room claims I cancelled a reservation made through them, but can not provide any documentation that I cancelled this reservation. The cancellation notice (which I did not initiate) states in writing "no cancel fee charged" Yet, they have not refunded my...

Booking.com / Refund issues

Nomad2016 on Oct 11, 2016
I booked a Montmartr studio in Paris via booking.com. When I arrived, the studio personnel was nowhere to be found. I was waiting for a girl with keys to show up for 3 hours (!) Then, when she opened the door the sight was just horrific: stained sheets, used before, no ceiling lights, no toilet...

Quality Inn & Suites / Bad hotel

EmilyStavedahl on Oct 8, 2016
I booked this hotel on Price line. when I got there they did not have my reservation. When the first desk lady was checking me in a child came from behind the wall by the desk. ( like she lived there). We get to the room and it needs pain and the lamp shades are CRACKED. In the morning the...

Alpharooms / Seems like a scam.

Liin on Oct 7, 2016
I have booked a hotel say via AlphaRooms online service and after I paid they applied some extra charges. I contacted customer service but they said that they need to check something and asked me to call later. I called later but they did not pick up. Next day I called again and their rep...

Red Roof Inn Wichita Falls, TX / Desk person had an altercation and in front of customer became belligerent

cashmerekitty50 on Oct 6, 2016
I came in to pickup some paperwork for my husband from his employment previously as I was required to have it for unemployment. When I came in the employee was very beligerent and confrontational. I asked him when I could expect the rest of the paperwork since it was only partial, he said...

Great Wolf Lodge Kansas City, KS / Sexual harassment

Coon Hater on Oct 5, 2016
Sexual harassment takes place among the employees of the Great Wolf Lodge in Kansas City, KS. Many of the male employees flirt with the female employees and expect everyone to accept their advances. There is a Spanish girl named Vanessa who lets at least six Black males touch on her...

Riu Vallarta / Hotel was disastrous

Kelly Fontana on Oct 5, 2016
Just got back from the RIU Vallarta where within 2 hours of arrival had $400 stolen from my room. Staff was informed a strange man was seen coming out of my room and they were suppose to look into it. After we demanded to be transferred to another hotel, we were told they couldn't. The...

Vidanta / Grand bliss

Wrong-marine on Oct 3, 2016
It was so bad we left three days early. We had traded weeks at a nice home resort and got assigned a dump at the jungle bliss. One of the beds was broken, we were awakened at 1am by staff who mistook our room for another. We were mistreated by guests from the nicer areas. Did i say we were owners at grand bliss? Not anymore!!

Hotwire / Hotel secret deal

Sunam Hansaria on Oct 3, 2016
Hi All, This is regarding Hotel confirmation id:132894350507 We are traveling on our honeymoon through Cambria for the first time & have been booking most of our hotels from Hotwire. We have been very sceptical on our travel plans and wish to have a memorable & safe stay without any...
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