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Hotels Complaints

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Booking.com / Only Pay if You Stay

Ja
Jaccuse on Aug 25, 2016
Rushing to Long Island to see mother out of St. Francis Hospital. Told I might need to stay in hotel. At about 5 pm I booked thru BOOKING.COM a "no pay unless you stay" at INN at GREAT NECK, LI, NY. Put expected arrival at 10:00 -11:00 pm. At 7:45 pm ish I tried to cancel and no option...

Choice Privileges Rewards / Failure to give rewards and recognize points and member numbers

Vm
V M Glenn on Aug 24, 2016
I have stayed at 'choice Privilege hotels' numerous times. Each time I check in I have asked that I be credited with my points etc. I have been told- We don't find anything under your name. I have called this company who is suposed to offer the rewards (as in the 50.00) for staying 3 time...

Marmalade Springs / Resort ycs correction

Jo
Joseph321 on Aug 21, 2016
I am not comfortable using the extranet and having problems with range here . My marketing manager or relationship manager has been trying to help me with it . I sent her promptly by mail . But she hasn't corrected the content in extranet yet . Rooms are being sold at different price...

Usafis Hotel / No reservation was made

Ja
James Edison on Aug 21, 2016
Usafis hotel is a new small hotel in Rochester, NY. I had some business meetings there and I heard about this hotel from a friend. I booked 3 nights in the hotel via phone call, but when I arrived at 21/07/2016, they told me there is no reservation with my name. After my discussion with the...

Pasir Panjang Inn / Baseless accusation unfairly made by hotel management

Sh
shauddin on Aug 20, 2016
20 August 2016 On 19 August I made a booking for an overnight stay from 20 August to 21 August for 2 adults at Pasir Panjang Inn on Agoda. We had made a previous visit on 31 July to 1 August and are regular guests at the Inn. At 10 am on 20 August, I made a call to inquire on the earliest...

American Star Inn / Overall support

Rm
rmhibdon@gmail.com on Aug 17, 2016
I moved to floydada, Tx to manage the bunkhouse in May 2016. Since that time I have had nothing but trouble with your system. You should review our account and see how many times we have had to have someone from your company come out. First it was your cable boxes. then it was the same...

Choice Hotels / Roaches! No a/c in texas summer -rodeway inn new braunfels texas

Ja
JadedBrownskin on Aug 16, 2016
I booked a weekend stay at the Rodeway Inn in New Braunfels, Texas on August 5th - 7th 2016. The trip was a birthday getaway for my moms birthday. I booked 3 rooms with a kitchenette, 2 were Double beds and one was a King Suite. I booked directly thru Choice Hotels website. The family wa...

Otel.com / Website glitch - wrong hotel allocated

Ro
Robert Dodds on Aug 16, 2016
I am not very happy with this website company. I recently booked a hotel at the Dead Sea, but the hotel noted in the confirmation email was completely different to the one I selected, and paid for. We realised this problem existed, contacted OTEL.com, and they replied that nothing could...

Hoteling / Cheat money, paid to hoteling but no booking to the hotel.

Gg
ggll on Aug 15, 2016
i booked via Trivago, recommending Hoteling as one hotel agent. On 24 feb 2016, i paid S$566.75 (online payment) for 5 nites for Melbourne room, received Hoteling hotel confirmation note. When i checked in hotel upon my arrival, on 1st Aug, the Hotel staff told me there was a cancellation to my room...

Getaroom / Charging in us currency for a canadian and a room in canada

Ly
Lynnbb on Aug 15, 2016
When I booked a room in Yorkton SK in July I assumed I had reached the Days Inn booking centre. When I received my credit card statement today I was charged in US currency. I'm a Canadian and booked a room in Canada. Why would I want to pay in USD and pay 30% more? I was never asked at...

Booking.com / Early cancellation in due time - charged anyway - refund...? No see!!

St
Stefaniemess on Aug 14, 2016
I made a booking via booking.com to st pancras renaissance london. Due to other commitments, i cancelled it in due time and receive a no fee cancellation email from booking.com. I was charged anyway for a no-see fee - 1 night at the hotel plus tax -. I reached at booking.com and the hotel...

Hyatt / Customer service

Ka
Kathy Benton on Aug 14, 2016
In January my husband and I arranged for a week at the Hyatt Zilara Cancun for my son and his fiancée for their August honeymoon. They were thrilled and excited to be going to that resort. Since we arranged this through Interval International, and we knew that they usually do not provide the...

Days Inn / Roaches and bed bug infestations.

Ma
Mannys on Aug 11, 2016
Stop ignoring reviews for the Port Royal, SC Days Inn. It is imperative that the corporate office takes heed. This place is falling apart. The brand is gaining so much negativity and it is insane to go without review. There's a time to sit back and weigh it out and a time for action---...

Hotwire / hotel reservations

Ru
Ruth Rank on Aug 11, 2016
I have been using hotwire for more than 10 years. Two months ago (February 2016) I was unable to make a reservation and given a # to call at their fraud department. I have called that # over 50 times in the last 4 months trying to get information as to why my account has been flagged for...

BEWARE of Booking.com NOT FREE Cancelations / I was charged $219.90 for a cancelation at Erik's Retreat

Je
Jennifer Aries on Aug 10, 2016
Booking.com flooded me with "FREE CANCELATION" emails so I gave them a try. I have booked travel all over the world using these types of sites. I booked a 3 night stay for September 15-18, 2016 on August 1st and canceled it on August 4th. The Booking.com site promised FREE cancelations. I was then...

Park Hotel Clarke Quay / Maintenance of pool

Te
Teresa Mary on Aug 10, 2016
I am writing to advise I contracted a dangerous, painful and costly ear infection after swimming in the Park Hotel Clarke Quay pool. I stayed there from 21-23 July. I tried their pool with spa the morning after i arrived. The spa in the pool wasn't working. I asked one of your staff...

Hotwire / Misrepresentation of "Hot Deal"

Ra
RaveMal on Aug 9, 2016
Hotwire just scammed me out of some money by misrepresenting a "hot deal" claiming a hotel had amenities which they do not have on the property. After spending hours with them on the phone, it was hard to get a supervisor on the line and when I did, both denied the claim and were very...

Hotwire.com / Misrepresentation of hotels, horrible customer service, unethical behavior

Sk
sksn on Aug 9, 2016
We have been hotwire customers for more than a year and we made the mistake of trusting the website. We booked several 2 star hotels under the HOT RATE HOTEL PRICES with basic amenities as we are both students and just need a decent place to stay as our main aim was to explore the area and...

Days Inn / Room Condition

19
1991retiredarmyvet on Aug 9, 2016
)n 8/07/2016 I made reservations for a room, when I arrived the first room that I was given wasn't even cleaned or made ready. This was at 10 PM. The second room I was given had a air conditioner that was on wheels and had to be empty of drain water twice that night. The room had wire...

Hotelsone.com / Hotel fee

La
Larue doyle on Aug 8, 2016
My 12 year old daughter booked a room on line hotelsone took $376.42 off my credit card. I contacted them and they put me on hold while they contacted the hotel. The hotel told them to refund the total amount of my money. Now there playing games. I want my money back it's not theres. They...
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