Complaint Rating:

RIP OFF REFUND POLICY. I PUT A CASH DEPOSIT ON A SOFA. REFUND POLICY STATES A CANCELLATION FEE OF 10% FOR IN STOCK FURNITURE AND 30% FOR SPECIALN ORDERS. I PUT A DEPOSIT OF 150.00. ASSUMING MY CANCELLATION FEE WOULD 15.00 (10%). WHAT THEY FAIL TO TELL YOU IS THAT THEY CHARGE YOU 10% OF THE COST...

Complaint Rating:

My husband and I purchased a L-shaped sectional on Sept. 23 from these people, we were told that it was not in stock but rather on backorder and the expected date of delivery was October 22. We agreed to that since we really liked the couch. When Oct. 22nd rolled around, no one had called us...

Complaint Rating:

We bought a number of furniture items from Style Spa, Guwahati including a bookcase. One glass door of this book case was either delivered chipped or got chipped while the Style Spa people were assembling the fiurniture in our place. After that, it has been a tragedy of errors -

1....

Complaint Rating:

We recently moved and needed to purchase a new bedroom set for DD and a new sectional. DD's bedroom came and it is beautiful. Now is where the fun begins...

We went into the store and told them that we wanted a deep brown sectional. They showed us what was available and they...

Complaint Rating:

Continuing with my story i forgot to add they assured us that these sofas were real leather well my parent-in-laws also bought they're sofas at Harlem furniture and they have like 4-5 years with them and they are in perfect condition and ours are really crappy. The texture is so diffrent...

Complaint Rating:

Klaussner claims to have "Good Quality and Fine Workmanship Furniture" but don`t be fooled. You can get better from discount furniture stores that will last just as long, perhaps longer. I recently spoke to Klaussner about the quality and workmanship on the furniture I purchased from...

Complaint Rating:

Me and my husband bought our bed set, kitchen table, leather sofas at Harlem furniture thinking it would be a great store to make our purchase. We also made sure to get the year warranty after about four months we called because the sofas started to rip well they came to see the sofas and took...

Complaint Rating:

I purchased a bed frame, sofa and wall unit for my new home from Raymore and Flanigan. The sofa was a custom order and it came in early, I was thrilled.

Delivery Attempt 1: I got a phone call at 7:00 to tell me the wall unit was not going to deliver this week. There was a PROBLEM...

Complaint Rating:

Ashley furniture is of poor quality the customer service is an out right fraud just like their warranty. I made a huge mistake when I purchased a living set. The large sofa had sharp objects poking thru the fabric in a couple of places, it looked used the springs were of uneven height nad squeaked...

Complaint Rating:

November 11, 2009

(Letter written to TRU store location Manager regarding REWARDS Program... NOTE: This company has the most moronic, ineffective, rude and arrogant customer service reps of ANY company I have ever dealt with -- on a complete basis! ALL of the corporate service...

Complaint Rating:

I am still trying to cancel an order. I have talked to people, emailed people, and still have had no satisfaction. Do not...DO NOT...order from any company associated with this company. RUN AWAY!...

Complaint Rating:

I bought furniture from The RoomStore. It was damaged when it was delivered. Two months later, they still have our money and the furniture.

PLEASE READ ALL THE WAY TO THE END AND YOU WILL FIND THE BEST WAY TO HANDLE YOUR COMPLAINT.

Have you seen their disclaimer...

Complaint Rating:

The salesperson ordered the wrong set of furniture and to have the correct set delivered we are being asked to pay a restocking fee of $209.99 plus a redelivery fee of $199. The salesperson will not admit that she made a mistake and has so far returned each and every call to our home number,...

Complaint Rating:

Mor Furniture has no customer service. We recently bought a couch & loveseat, they said it would be delivered that evening. The delivery truck arrived at 12:30 in the morning. We were so tired we were not thinking straight & accepted it. The next morning it was obvious that the furniture...

Complaint Rating:

I am absolutely disgusted with this company. These chairs, order number: A42044 were sent to me covered in dust and grime, in no way should these have been dispatched to a customer in this filthy state. I opened one pair and spent 2 hours cleaning them. When I tried them with my table I realised...

Complaint Rating:

I bought 4 units of single-seater leather sofa from Rozel abt 2 years ago. It was advertised ( and is still being advertised ) as "full leather white with stainless steel frame".

The problem started after a few month: the piping started chaffing and fraying exposing...

Complaint Rating:

I purchased a bed frame, sofa and wall unit for my new home from Raymore and Flanigan. The sofa was a custom order and it came in early, I was thrilled.

Delivery Attempt 1: I got a phone call at 7:00 to tell me the wall unit was not going to deliver this week. There was a PROBLEM...

Complaint Rating:

I bought something from aarons last year and paid it off.so my dryer went up i need a new one so i go to aarons i get a nice dryer it was red and it had 2 scratches on top they were little .so the me brought the dryer to my house on 11/7/09 and they were *** holes they did not use dolly they...

Complaint Rating:

We purchased a double reclining leather couch from Hank's in Hot Springs. The purchase was conducted in a very businesslike manner. Everything went down hill from there. The couch was delivered by Hank's truck and assembled. The truck left and we tried both recliners. Only one worked....

Complaint Rating:

This compnay placed an ad on Craigs list, I responded and bought a murphy bed. through there website. They have no sent the product and they do not answer their phone any longer, online there are many people complaining about this compnay doing the same thing...