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Books Complaints

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Textbookw.com / Wrong book

As
Aska on Aug 25, 2016
Ordered two books from this website TEXTBOOKw and only one was correct. I called customer service and explained that one of the books was incorrect and asked for a replacement. They said they needed some time to think. Later when I contacted them again they said that they were not able to...

Betterworldbooks / Wrong book

Do
Donna on Aug 22, 2016
Hello. I've purchased a book from this website and it took them forever to deliver my order. When I finally receive the book I was very disappointed because it wasn't the one I've ordered. I contacted customer service via email and sent them a picture and asked for a replacement, but...

Audible / Fraud, obtaining credit info via backdoor methods, unethical behavior

Ca
Cassidy Robinson on Aug 20, 2016
I think the way you obtain credit card info from Amazon is unethical. I think the fact you can cont billing without ever having to notify or contact the customer by utilizing credit cards added to amazon is done purposely to conceal monthly charges from a customer who "forgets" about the...

Ergode Books / Never got the book

Jo
John on Aug 19, 2016
Ordered five books from Ergode Books website and never received them. I asked Ergode Books customer service many times but they were not able to tell when will my order arrive. At the begging they did reply but later they just stopped answering. They also did not give me a tracking number, so I bet that they never even shipped me anything. Scammers!

ALIBRIS / One book was missing

No
Normanu2 on Aug 16, 2016
I have ordered two books from www.alibris.com and arrived only one. When I contacted customer service they claimed that they shipped two books. I told them that there was only one book in the package and demanded a partial refund but they refused. I contacted them many times asking for a...

Book Depository / Flimsy packaging

Al
Alinagrng on Aug 12, 2016
Received my Book Depository package only to see that the book I purchased had been beaten up due to the flimsy packaging. What makes me suspicious is that while the cardboard packaging my book came in seems to be fine, my book has suffered damage. Does this mean the company sent me a damaged book from their warehouse?

Book Depository / Nothing but headache

Ma
MarkOfOmega on Aug 11, 2016
Purchased a book from www.bookdepository.com later I was contacted by someone from the company and told that my order was cancelled. They said that there was some kind of problem with my credit card. That was not a problem, I just found another site and purchased the book there. Several week...

Wordery.com / Ridiculous company

Ma
ManiMoou on Aug 2, 2016
I have made an order and bought five books from Wordery website. Later after they received the payment they contacted me and said that one book was no in stock. I said that's ok if I'll get the other four and a partial refund. They said yes of course. Waited patiently but nothing...

Dr Seuss an friends bookclub / Dr Seuss book club membership

Da
david bowen on Aug 1, 2016
I was trying to get a cheat code for iron force an they had this as a nessacary deal then they wanted u to join other things for money . Another shipment coming on August, 8, 2016. I quit on the next one too much money. As I didn't follow through didn't think I would become a member I...

Hot Books Sale . Com or BBV.com / Recurring charge on credit card for YEARS - no answer to inquiry

Bn
bnolanjones on Jul 28, 2016
We called our Discover Card (credit card) to inquire about a $19.95 charge that appeared on our credit card today. We called the phone number associated with the charge. 1-888-646-1662. Discover said the charge indicated it was from BBV Hotbooks and it was a recurring monthly charge which...

Audible / Used their free trial and was charged for who knows what

Gr
Grace on Jul 22, 2016
I have signed up for a 90 day free trial. I accidentally found Audible and was really happy to find a place with such a huge variety of audio books. I decided to try their free service first before paying for full subscription. Well, I decided to listen to one of the books and really liked...

Barnes & Noble / Manager on Duty

Li
Listysue on Jul 20, 2016
I needed some help with finding a book or location to find the book. I went to the area in the middle of the store and waited for the person to get off the phone. She did not say anything except I have to take care of this person on the phone. It was as if you are here YOU wait. I looked...

Complaint Registration Form / Complaint Registration Form

Te
test123123123123 on Jul 15, 2016
Complaint Registration FormComplaint Registration FormComplaint Registration FormComplaint Registration FormComplaint Registration FormComplaint Registration FormComplaint Registration FormComplaint Registration FormComplaint Registration FormComplaint Registration FormComplaint...

Barnes & Noble / Ordered a curriculum book for my college class but hasn't arrived in 1 month

Ta
Taz1! on Jul 13, 2016
I Ordered Practical Guide to Early Childhood Curriculum by Claudia Eliason. Order number 4017711574. I ordered this on June 19, 2016. I made email contact with seller on July 5. He returned half of my fee for the book, which was agreed upon, as he said the book would be here on Monday...

AirAsia / Information on the website and not helpful team

Fl
Flavia Marini on Jul 4, 2016
I made a reservation for kuala lumpur and the flight had connection in Australia only 1 hour . On the site it is necessary not warn tee visa to Australia and then we can not take the flight . The team airasia not help at all, he not returned my money and said it was my resposanbilidade...

Textbook Head / Terrible experience

Je
Jerry on Jun 22, 2016
I have ordered a book from www.textbookhead.com and did not receive it. Of course I've tried to get some information from Textbook Head customer service but they did not reply. When I contacted PayPal they resolved my issue very quickly and refunded my money. But they said that they also...

Betterworldbooks / Did not receive the book

Da
Danielle on Jun 21, 2016
I have ordered a book from www.betterworldbooks.com and it was sent via USPS and I was given a tracking number. When the estimated delivery date came I received nothing so I contacted BetterWorldBooks customer service to see what was going on and they said that I need to call USPS to get...

Real Simple Magazine / Charging me for a renewal that I didnt order

Ap
Apryllll on Jun 20, 2016
I ordered a subscription to Real Simple several months ago and never received the magazine. Now tonight I noted that this company took $38.00 from my checking account without my authorization. When I called I encountered a prerecorded message that stated I was eligible to 2 months of thi...

247vidz.com / free trial membership?

No
nomoregames on Jun 17, 2016
I ordered a book online and I was charges 49.99 US for a membership I don't remember subscribing to. I called my credit card company and they were able to refund my money. I will be more careful ordering anything online. Never give out your credit card for anything free! Nothing is free!!

Barnes and Noble / Bad Service dues to shipped a wrong book

Yu
Yung Pham on Jun 16, 2016
I ordered a book online with Barn and Noble, paid extra shipping for it to delivery in 2 days just in time to study for my test in summer school with the university. They sent a wrong book and refused to expedite it back to me in time for my test. They said it will be another 6 days until...
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