- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
I didn't receive the free whopper offer.
My wife and I placed orders on the bk app, thinking we could use the free whopper offer. Upon arriving, we were told we couldn't do so. Problem is the gm was very rude and unprofessional. With no explanation, he says "you're not getting these." I asked why and he asks "what do you mean?" I told him we ordered fries and drinks as instructed, THEN that's when he explained we had to order at the driver thru, saying "if you read your receipt, it tells you." No it doesn't. Nowhere does it state drive thru only or can't use with bk app. I asked if he could ring up the fries and drink to get the whopper and then void what we already ordered. He says "I'm the gm and I'm not gonna do that. He could have either tried to work with us or, at least say I apologize but I can't do that. He needs to be retrained and learn mannerisms and professionalism. I had an issue with him a few months ago but I let it go, thinking he may have had a bad day. Now I see that's not the case and if he treated us that way, he's done it to others. NOT ACCEPTABLE as someone that contributes to his salary.
Desired outcome: An apology with assurance the situation will be dealt with and some type of compensation.
Poor customer services and food
Visited Burger Kings The girls did not know the type of fish sold, found out after my order. Told me to pull up and wait for food. The menu in dr through said fish meal 5.49. They told me 10. I told the girl I want hot fries.& tartar sauce on fish with xtra to the side. Got food, fries cold, no pickles 3 balls of lettuce & no tarts sauce. Girl Said they were out. Got $ back. Mngr had bad attitude. Customer lost.
Read full review of Burger KingCustomer service and product
I stopped to get my grandson a cold drink on a hot summer morning at the BK location #3992 3745 Josey Ln Carrollton TX 75007. I regretted that I did. Starting off there was a problem at the speaker in the person responding and taking my order. So I just cut the order short. Then when I drove around to the window the employee leaned out and in a rude voice...
Read full review of Burger KingWorst service and food ever!!
We have had poor experiences in the past at this particular BK, we decided to give it another chance as it had been some time and options are limited later in the evening. I don't even know where to start. At drive up after ordering, the person at the window was giving me the wrong order, I tried to tell him it wasn't mine, he insisted it was and I had to...
Read full review of Burger Kingeverything
I worked at the bk in chesapeake va 23321 and it was the worst ever it’s all about favoritism in this store they treat their employees like slaves and will hire a complete idiot to work there and I left a few days ago and will not be coming back if someone calls out they won’t get mad at them but they will towards me and I had enough of it they worked me...
Read full review of Burger King and 2 commentsService
Incident: July 26.2023 @ approximately 12:45 at the Burger King in Lytle. Texas.
I went in and order 2 Whopper Burgers, onion rings, french fries ansss 2 drinks.
after about 15 minutes I wanted to know where my order is and I'm told by the the manager they are filling on line orders. There's something wrong with this
picture. You have a paying customer waiting for their order while on line orders
are being filled when the on line customer isn't even there . Keeping a paying customer waiting for 15 minutes is just not right. My husband met me there on his lunch break which with this kind of service did not make my husband a happy camper. Something needs to corrercy this, In store cuatomers should come first!
Thank you PLM
Overcharged and order not right
I went to BK in Renton, WA on Sunset ave. I ordered a bacon & swiss royal chicken, and a Whopper w/ cheese. Charge on my card was almost $18 for two sandwiches, which I don't think was what was reflected on the menu board. When I got home, the chicken sandwich was a dried up piece of chicken smaller than the little bun it was on (far from 'royal')... and...
Read full review of Burger KingBig kids meal double cheeseburger
Come to burger king everyday and order a big kids meal with some changes. Informed today I couldnt get it because management said I was robbing burger king. Now they have been up charging me for the extras and I pay but this particular manager said he wouldnt. Someone needs to pull the cameras and see what happened. It was embarrassing to say the least. I...
Read full review of Burger KingDrive thru
I went for dinner at the Cranberry Twp, PA location at 4:30pm. The recording came on and asked for my order. I ordered the first meal and a girl came on and said, “That was a recording. Could you repeat that?” I repeat that I would like a #3 with no condiments. She asked if I wanted ketchup and mayo. I said that those are condiments. Then it dawned on me...
Read full review of Burger KingThe treatment I got
At the hartford ave - ri - they screamed at me for not reason - I was just trying to order - they should be fired - I will never ever go back there - I want a million dollar gift card to make up for it - not really but I am pissed beyond what you can imagine - hiding behind a mike - do something for me or I am done as a customer and I will spread the word to all my friend and business partners!
Read full review of Burger KingChicken sandwich
Store# 8563; Chrispy Chicken + Frys+Root beer. Trans# [protected]-030343 I ordered the above and the sandwich did not have a tomato on it along with an excessive amount of mayo. I only know the tomato slice should have been there based on the picture. I asked the cashier, she asked manager and manager said since I ate the sandwich, "TO BAD WE WILL DO NOTHING"
Read full review of Burger KingStore # 24203 Ocala, Fl 7801 SW HWY 200
July 18, 2023 time 11:15 am Went through drive thru order # 65 and order # 69 tasted the fries and they were extremely salty. I went back through drive through to advise them I need a fresh batch of fries no salt, I was told no. I asked for my money back and was denied that I contacted the police department while on the phone with them the so call manager...
Read full review of Burger KingMoney change scam
I was scammed when I received change from a meal that cost $35.22. I gave her a $50 bill for and should have gotten $14.78 back. She only gave me $11.53 back. When she handed me my change back she said she was short quarters. Being a gentleman, I thought for a second and thought. I'll be nice and accept my change short of $.25. I am from out of town so I was driving away an hour after this and thought. Why didn't she just give me 2 dimes and a nickel. Then I pulled out my wallet and saw she also keep 3 dollar bills too. So, I only got back $11.53 instead of $14.78. She was a Mexican gal about 5 feet tall and black hair. I tried to call the restaurant but they took the phone off the hook. I should have called the police. I had no way to get ahold of the owner of the franchise either. No telling how many times she uses the scam. The trick saying, "I am short quarters" diverts your attention off of the bills you're supposed to get back. I hate scammers. Can you advise the owner that she is doing this? At least my conscience will know I tried to do something about this scam.
Desired outcome: Desired outcome would be she gets reprimanded or fired.
Burger King
Went to Burger Kinger in Horseheads, NY on Friday 7/14/23 for dinner with a friend. The time was 4:30pm. 3 customers in the place at the time. We ordered a #1, single whopper with cheese, fries and a coke, and an order of onion rings.Same for my friend and an order of cheese sticks. What a disappointment to say the least. First it took forever! They were...
Read full review of Burger KingCustomer service
I haven’t eaten at Burger King for years. I switched to McDonald’s because of the way Burger King was with their customer service. You are putting your commercials on the TV so much anymore that I’m thinking that you know maybe Burger King changed I said let me go try it let me give him a chance again so I pull up to the window to order my food not the...
Read full review of Burger KingDrive through cashier tried stealing my money!
Store#2908, Authorization: 437504, Order number 468 on 7? 13/2023 at 6:19 p.m., Devon, employee number 460773 I was in the drive through and my order was $11.23. I counted my money 3 times to make sure I was giving her the correct amount, I gave her $11.25. The lady at the window took my cash turned away from the cash drawer and turned back to me and said...
Read full review of Burger KingBad food and customer service
I placed an order on 7/12/23 at 8:32 am I ordered chicken fries which they did not give me they put that I ordered french fries the croissant I had was disgusting the croissant was soggy the whopper was just thrown together lettuce and tomato was not even in the bun the food was just not even edible my order was #45 we asked the worker to swap fries for the...
Charge for an empty cup for water and other negatives
Recently went to the Burger King at 1725 US Hwy 1South, St Augustine Fl. When I asked for a cup to put some water in, the charge was 12 cents for an empty disposable paper cup. I definitely had a problem with that. Also the restaurant overall was untidy with trash left on the tables and the floor. A homeless man had his head on the table by the entrance and...
Read full review of Burger KingHorrible service and experience at burger king
On July 10th at about 12.50 PM I went into the Burger King at 415 Home Drive in Pittsburgh along with my wife and Great Grand Daughter! I had a BK cupon for some Whopper meals and I gave it to the woman at the cash register, she told me to read the code on it and I had a hard time seeing it and I asked her if she could read it! She just gave me a horrible...
Read full review of Burger KingWrong order
My manager and I choose Burger King a few times a week for lunch. The burgers are good and it’s affordable, however 2 out of 3 times we order the order is wrong and it missing something. My manager is highly allergic to onions and again 2 out of 3 times the burger has onions he has even got fries with onion rings in them. We have let them know about these...
Read full review of Burger King1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
-
Burger King contacts
-
Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 21 21 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click up if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click up if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click up if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click up if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click up if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click up if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click up if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
-
Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
-
Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
-
Burger King social media
Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
Order 72 - kings lynn (store 32106)
Wendy’s
1737 reviews
Arby's
409 reviews
Panda Express
416 reviews
White Castle
381 reviews
KFC
3448 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!