- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Filthy
The workers are friendly and helpful. It's a shame they have to work in a dirty restaurant. The bathrooms were absolutely disgusting. The only toilet in a stall in the men's room was full and looked like it hadn't been cleaned in days. The women's restroom was dirty and the lower half of the wall buckled in like someone ran into the building with their car...
Read full review of Burger King#1 meal
I ordered a medium #1 meal no onions and no cheese I was charged for a large meal. At the drive through window I asked the price of a medium meal she stated my order is medium with cheese and no onion. I told her no I did not order cheese. She said no #1 comes with cheese. I repeated no I ordered no cheese. She then said yours has no cheese. She never did...
Read full review of Burger KingWhopper Jr, meal
I decided to patronize burger King after I received coupons thru the mail one of the deals was 2 whopper Jr.'s and fries for 5.99. I had not been to BK in a long time probably pre Covid, so on 09/13/2023 at approximately 7pm at your location on 1390 Vernon Odom Blvd 44320 I ordered the meal. I didn't mind waiting the 10 to 15 minutes because I thought that...
Read full review of Burger KingCustomer service
Good morning, I was a at your drive-in window in Madison, Georgia, I waited a while, and no one answered, and I said is anyone there. I ask a second time and the young lady was talking and she said to me " i wasn't talking to you with a very negative tone. I said to her that was rude. Needless to say, I left the store because I didn't want her to serve me...
Read full review of Burger KingMissing order
Placed order through Burger King App 7th September, which is partnered with Deliveroo.
delivery driver delivered Uber eats order that was clearly not what I ordered as I didnt order through Uber.
I have been trying to complain via deliveroo and Burger King to no avail.
no-one taking responsibility for this error and im know down meal and money.
trying to get hold of customer service is ridiculous.
I will not be using your services again as all you have done is rob me of my money.
shorted my order and cold fries
We stopped to get food and when we got home (8 miles away) we found the we were missing one of our two whoppers and the fries were ice cold. I tried for hours to contact the store and they never answer. I tried to leave a bad review at mybkexperience,com and it wouldn't take the survey code. You have insulated yourself and it allows you to steal with...
Read full review of Burger Kingstore # 9796 in Escalon, CA
I do not even live in escalon, but I was going through & that was where my grandson wanted to eat. We ordered 2 meals totalling $27.56. I was the driver, we take our 20 minute drive to get to my house & we are missing our burger & fries on one of the meals. I called & called [protected], the # on the receipt, I left messages with my name & number that...
Read full review of Burger KingVanilla milkshake
My name is Kimberly Joseph. I am a citizen of Trinidad and Tobago. I came to visit Port St.Lucie to visit some family on the 11th Aug.2023. We stopped off at burger king on sun the 13th Aug.2023 where I ordered a milkshake and drank the entire cup of it when I received it. As soon as we got back home, I started to vomit and got diarrhea. This happened for 3...
Whopper with extra onion
I ordered a double whopper with extra onions and repeated to the order taker. She acknowledged by charging me an additional ten cents for the extra onion that I didn’t get. This has happened more than once at different locations within El Paso, Texas. I don’t think this is an ethical practice. You are charging customers extra for something they are not...
Read full review of Burger KingOnion rings
This is what I got from a medium order of onion rings at the Watertown NY store on Arsenal Street. Pieces and burnt parts and fries. 09/5/2023 @ 635 pm. I told the cashier about it but they didn’t care and told me they all look like that. I did not get any more onion rings or any refund from the store. I am sending you a picture of my onion rings and a picture of my receipt with the date and time.
Desired outcome: Free onion rings for 1 year .
Size of meat in Whoppers Jr, false advertising
I recently purchased the two whopper Jr's for 5.00 dollar deal, at home when I took my first bite there was no meat, I thought that they forgot to put the meat patties in the burgers, when I opened the burger to check, the meat patty was the size of a silver dollar, this is outright false advertisement, on the online menu and TV commercials the patties are bigger than the bun.
Read full review of Burger KingOrder issues
I used the Burger King in Manitowoc WI this evening. Everything was fine. When I received the food I commented that the bag didn't seem right but I was assured that everything on the receipt was in the bag. When I got home I found that I was missing the Whopper with Bacon that was ordered. I have tried calling this Burger King but am not getting any answer.
Desired outcome: I paid for the Whopper with Bacon and would like to be compensated for that.
Food and Service
went to burger king 09-01-2023 at 1:49 pm. Ordered 2 whoppers with cheese and 8 piece count of Mozzarella sticks to go. got home and realized they gave us chicken nuggets instead of mozzarella sticks. Took the chicken back to get the mozzarella sticks, the girl gave the sticks to us with no bag. The whoppers were very sloppily put together and cold. Didn't get a welcome to burger king or any comment except can i help you when we walked in. when given our order no thank you or anything. Just gave us the bag and walked away.
Desired outcome: I would home they would get management and workers that care about customers and the way they present food to them
burger king employee
Customer Name: Rick W. Employee Name: Chris ( Employee Cook) On [protected] I walked into the Burger King at 3390 Terry rd. Jackson ms. and no body was in the kitchen area. Time was 11:39 am. I yelled for some assistance and clapped my hands loudly. still no employee presence. A 43 yo man walked in with a name tag Chris and told me that he was the cook. He...
Read full review of Burger KingCustomer service
I went to store last evening, drive thru and tried to order your $6 your way meal which on the board said choice of double whopper jr or double bacon cheeseburger, chicken fries and value french fry... I wanted the double whopper jr; however, the manager on duty on drive thru said her "button" only shows double bacon cheeseburger and she could not give me...
Read full review of Burger Kingsuppoort service to cancel the order
I placed the order twice because not sure it went thru or not- order No. 42 & No. 44 on 8/28 about 11.20 am. I went to the store to stop the order. The manager told me she won't make the order. I use support to cancel the order. It didn't work. I email to cancel the order. It didn't work. The support team always end
the chat. I didnot pick up the order. Please refund $ 10.21 X2= 20.42 to my credit card. Please confirm you get my message. call me at [protected].
Restaurant and customer support experience
This was my email to them below: I had received a response from them after asking me if I reinstated their account to let them know, it has been over a week and I have emailed them three times and still no response. Burger king your customer support is useless and is a reason why you will lose this customer beside the horrible experience at the location. I...
Read full review of Burger KingPoor customer service by manager and employee intimidation
The manager (Lead staff/Black shirt) working on 8/28/23 at location RPB Blvd/Okeechobee road was unprofessional and rude taking my order. When I went inside he continued to be rude and would not give me his name, asking why I was looking in the kitchen and at the employees. When I asked his fellow employee for his name , they were intimidated and were...
Read full review of Burger KingService and Food
Saturday 26th August 12.45pm at Michaelwood services North. We waited half an hour for our food . Sat down with it and out of 4 burgers 2 of them were wrong so had to be changed. The chips and burgers were freezing cold no heat at all. we took the food back and they threw it in the bin and carried on doing other orders. After 10 minutes there was still no...
Read full review of Burger KingClassic Chicken Wrap is a BIG Time Shaft
On 08/26/23, @ 11am, I ordered the Classic Chicken Wrap. What I received was the BK SHAFT! I took a picture of the wrap which was 100% wrap, 10% lettuce, tomato, and a small piece of chicken! Talk about FALSE ADVERTISING! I was told by an employee that they were told to cut the chicken in half. The piece of chicken I got looked like it had been cut at least three times. SHAME ON YOU FOR DECIEVING THE PUBLIC!
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
-
Burger King contacts
-
Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 21 21 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click up if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click up if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click up if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click up if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click up if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click up if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click up if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
-
Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
-
Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
-
Burger King social media
Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
Order 72 - kings lynn (store 32106)
Wendy’s
1737 reviews
Arby's
409 reviews
Panda Express
416 reviews
White Castle
381 reviews
KFC
3448 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!