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Budget Customer Care Service

Avis Budget Car Rental, LLC

6 Sylvan Way
Parsippany
New Jersey
United States - 07054

Customer Support Phone Numbers

Phone:
+1 800 283 4382(Customer Service / Reservations) 1 0
+1 800 214 6094(Customer Service) 3 1
+1 800 404 8033(Technical Assistance) 1 0
 
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Budget Complaints & Reviews

Budget Rental Car Airport / Horrible car rental service

Kr
Krista Fields on Sep 23, 2016
This was my first and last time using budget.The whole purpose of me renting a car was to drive a couple hours away to go on a hike that we planned. We only needed a day rental and i expressed that to the agent i spoke with when booking. I arrived from tampa to denver at 12 pm. I got to...

Budget Rental Car - Virginia, Norfolk / Hidden Charges for RSN and XMR

St
staceyleiber on Sep 16, 2016
Beware of RSN (Road Safety Net) and XMR hidden charges. I did not accept these optional services. I was charged $6.99 / day for RSN and 6.99 a day for XMR that as a government employee I am not authorized to use. I've complained to Budget and asked for a refund I'm pending their response...

Budget Car Rental - Texas, Dallas / Budget

Br
Bre Sims on Aug 23, 2016
I thought I lost the key to my trunk rental through budget, so I had to call road side assistance to seek help. Well, I found the key and called back to cancel within 30 minutes. No one from road side assistance had to come out and help because I cancelled services. They charged me $400...

Budget Car Rental / Bad service

Ab
abi 1955 on Aug 15, 2016
I booked a car through rentals from budget at heathrow. I arrived there at 23.00 to pick up the car. I supplied my confirmation Voucher plus my UK driving license, UK passport and my Credit Master Card. After 15 minis the person behind the desk refused to supply the prepaid booked car to...

Budget Car Rental - California, Los Angeles / Customer Service, Lying about insurance required

We
wendyys on Jul 6, 2016
Similar to the other reviewers complaining about the extremely long line and dirty office, I had the worst customer service. I had booked my reservation through Costco travel and thought I was getting a really good deal on the car. Upon arrival, I was notified that I had booked a "compact"...

Budget Car Rental / car rental

Ru
Ruby Hollowell on Jun 3, 2016
We rented a vehicle at the airport in Tampa Fl. we had rented it off line and had everything set up to go. When we went to the service desk the lady who assisted us said you know your paying 80.00 per day for this vehicle you could save and spend 60.00 a day instead well of course we said...

Budget Car Rental / car rental the ldw trap

Pe
Peter B14. on May 22, 2016
When renting a car in Florida, on collecting the car I got charged a huge amount of money (more than the carrental itself) because of LDW costs. The Budget lady explained to me that US citizens are sometimes personally covered for LDW. However as one of the first questions concerns your...

Budget Rental Car - South Carolina, Charleston / Charge for additional driver

Bw
B Woodard on May 20, 2016
Picked up my rental car and asked if I could add an additional driver when he arrived the next day. I was told there would be no additional charge. When we stopped by the next day they wanted $100+. I was told because I had no kind of discount (AAA or Costco which I would have qualified...

Budget Rent A Car / overcharged

Ro
robert mcginnis on May 16, 2016
Rented a car online through Car rentals.com for a trip to Phoenix. Reserved for 13 days, beginning April 4, 2016. My wife was arriving there on Monday, April 4 and I was to join here on Thursday, April 7. Estimated charge for a Ford Explorer, or similar, was $645.37. When my wife arrived to...

Budget Rent A Car - Kentucky, Louisville / car rental

Ms
M Sarki on May 4, 2016
Unbelievable, but the female counter service rep treated me like a bum or homeless person. My long hair and severely casual clothes prompted her to judge me inappropriately and embarrassed me in the so-called"fast-break" line (of which I am a member). The Ford Focus I paid for in advance...

Budget / Car Rentals

Di
dinistic on Apr 26, 2016
I've booked the car online with a children toddler. I've paid and when I arrived to the Sao Paulo, Brazil Airport, the agency didn't have any toddler available. So as I was with my children I couldn't get the car available. in the local agency, no one wanted to write down what happened and I...

Budget / Paid and didn't get the car

Di
dinistic on Apr 25, 2016
I've booked the car online at VAYAMA.com Regular car with a children toddler. I've paid and when I arrived to the Sao Paulo, Brazil Airport, the agency didn't have any toddler available. So as I was with my children I couldn't get the car available. in the local agency, no one...

Budget Car Rental - Michigan, Troy / Van rental

Sa
Sally O'Meara on Mar 25, 2016
My son rented a 12-passenger van from the Troy, MIchigan Avis office on March 11. The van sprung a leak and left the kids stranded on a desolate Colorado roadside for 4 hours. The replacement van's windshield wiper flew off after a couple miles. Avis refused to replace it and made my son...

Budget Car Rental - Florida, Orlando / Car rental

Nj
Njack on Feb 9, 2016
I booked and paid for car rental for a minivan for my family over Christmas in Florida. It cost £516.76 which included all statutory insurance required to drive in USA. I have been travelling to the states for over 10 years and I am familiar with the car rental, however, I usually use Dollar...

Avis Budget Group, Inc. / Deposit & overcharged moneys not reimbursed after 4 months

De
Desmond Painter on Jan 26, 2016
To Whom it may Concern:- I, Desmond William Painter of South Africa hired a car from the above-mentioned Company from 10 September 2015 to 24 September 2015 on Contract No.450932263. The Avis Representative – Y. Sabbar – apparently could not do the transaction on our Credit Card [which i...

Budget Truck Rental - California, Anaheim / Car Rental and Con Artist Manager

Ca
CADmanDH on Jan 14, 2016
I rented a from this location for a last minute trip and other places were booked. Eric Sosa was the person and apparently a manager at this location. He offered me a "manager special" to upgrade my sedan to an SUV. The Car was clean, yet had a small dent on the driver side rear door. Mr...

Budget - Missouri, Kansas City / Rental Car

Re
Reviewer65655 on Dec 14, 2015
Today at 6 pm Central time I rented a car at Budget in the Kansas City Airport and it was the worst experience ever in my 45 years. It was such a bad experience I went to my car and broke down and cried. I flew in from Oklahoma and walked up to the counter and 3 out of the 5 counter...

Budget Car Rental - Arizona, Phoenix / Gas Service Option

Re
Reviewer86069 on Nov 30, 2015
I rented a car in Phoenix, Arizona to drive to San Diego, Ca. I was quoted $1.98 a gallon if I took the Gas Service Option which is a prepaid tank of gas. I took the option because in San Diego gas is higher. I come to find out that there is an 18.55% city and county sales tax added to the...

Budget / Truck and car rental

Mi
Mike Kolentus on Nov 28, 2015
To: Mr. Thomas M. Gartland- COO Budget Rental 6 Sylvan Way, Parsippany, NJ 07054 Mr. Gartland, I reserved a rental truck from Budget and even received a reminder email on 11/26/2015 verifying and reminding me of my reservation #######. When we went to pick up the reserved truck located at...

Budget Truck Rental / Cancellation Fee

Re
Reviewer53572 on Nov 21, 2015
I reserved a truck, but upon arrival my credit card had internal issues. Unfortunately I do not carry more than one at a time. I called Barclay credit and they said the issued could not be resolved for 7 days. I asked the agent if there were any repercussions in canceling the truck given...

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