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Big Fish Games Customer Care Service

Big Fish Games Inc.

333 Elliott Ave W Ste 200
Seattle
Washington
United States - 98119

Customer Support Phone Numbers

Phone:
+1 866 921 6960 2 1
Fax:
+1 206 213 3696 0 0
 
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Big Fish Games Complaints & Reviews

BigFishGames.com / My alt id locked after closing down club membership

Ti
Tina Hutchinson on May 18, 2016
I bought my games on my alt id using same debit card didnt think anything ofit contacted them about game errors and cancelling my bigfish club membership not wishing to pay those funds. I continued on my trial to buy some games at the lower price 2.30/ Then BAMN today I am locked out of my...

Big Fish Games - Washington, Seattle / Unauthorized PayPal Charges from Big Fish Games

Re
Reviewer90606 on Feb 10, 2016
Dear Big Fish Games I am a big fan of your company because of your great games until I bought one game from you last December 5, 2015 and then from the month of January 5 and February 5, 2016, I am charged with games I never bought! Please see attached file of my Paypal invoice and...

Big Fish Games / Unauthorised debit on credit card

Re
Reviewer19958 on Feb 6, 2016
I've never signed up for anything with BGF but they put a debit on my credit card every month. Last month I paid ZAR 75.00 and then ZAR 675.00 for another *How To Unsubscribe* but to my surprise BGF put the debit through this am!!! Totally fed up with this!

Big Fish Games - Washington, Seattle / Payment Information Hacked Again

Re
Reviewer66674 on Oct 5, 2015
Well, history repeats itself with Big Fish. This is the Second Time our credit card was hacked. The first time was a year ago in October/2014. My wife's account was hacked. When she notified BFG of the security breach and that she subsequently had cancelled her BFG Game Club Membership...

Big Fish Games / Unauthorized Charges

Ga
gamer45 on Feb 18, 2015
Big Fish Games has a game club. It costs $6.99 per month unless you cancel. I have separate accts for my kids and myself. ALL of our game clubs are inactive and have been. Big Fish has helped themselves into my Paypal acct and has removed game club money for ALL of these accts every single...

Big Fish Games / Unaware of monthly fee

An
Andrew Fowler on May 28, 2014
I purchased a game about 6 months ago and ever since then this company has been charging me $7.27 a month for something I had no idea about. I finally found out it was for the newsletter, but I am extremely upset to not have been told in the first place when I had originally bought my...

Big Fish Games - Texas / Unauthorized recurring charges

Ra
ranjithm on Dec 4, 2012
My wife purchased 2 games from them a month apart using the same credit card (mine). These were meant to be one time game purchases. Without clearly telling her that she is subscribed to their game club they started charging my card $6.99 for what appears to be a monthly subscription. Even...

Big Fish Games / Unexpected charges on credit card

Al
Alexthunder on Sep 27, 2012
I noticed that my Credit Card is being charged periodically for samll amount of money in benefit of something called Bigfishgames. I don't remember subscribing for nor receiving any on going service from it. There is a possibility I've bought some game once in a past from it, but...

Big Fish Games / Won't let me play games I paid for!

Be
better luck next time on Aug 31, 2012
I bought a game under a new email with new credit card and the company won't let it load as a purchased game. It just keeps trying to load it under an old email/user address that has an old non-functioning credit card with that old account! No matter what I do it won't let me...

Big Fish Games / closed account continued to charge

Lk
LKF on Jan 11, 2012
I closed my account with Big Fish Games and the company continued to take out monthly charges. I called, and e-mailed, but the charges continued. When I spoke to a young man today he informed me that I had opened two accounts under different e-mail addresses (I had added a 2nd e-mail...

Big Fish Games / Bad Customer Service

Db
db721 on Oct 20, 2011
Don't use this company very bad customer service They will take your money then ignore you

Big Fish Games / billing scam

Ma
macndonuts on Jun 14, 2011
I purchased one of their games online (bejeweled in my case). It was advertised at a one time price of about eight or nine dollars with no other charges and you owned it for life. The download was anything but one simple game. There were numerous other games attached to it all being...

Big Fish Games - New South Wales, Long Jetty / unautherised monthly charges

Da
DarrellHawkins on May 12, 2011
I purchased a game for $7.99 on 27/1/2011. I have been charged $7.24 evry month since. I can't get in touch with them to ask why. I see a lot of people are having the same problem. The should be charged with fraud. How can we do this? darrell.

Big Fish Games - New York / Unauthorized Charges - No Customer Service

So
They started billing my charge card for monthly membership shortly after I took advantage of an offer they sent me through the regular postal system. The offer was to purchase a single game using the discounted coupon code. I guess they felt this was a license to steal. I didn't...

Big Fish Games - Northern Ireland, County Antrim, Belfast City / unauthorised debit

I bought a game from this site late last year Nov/Dec. From then on they having been taking money from my online bank each month. It is impossible to cancel from their website. The supposed "account" I have shows a game oerdered that I already possessed from another source and a request...

Big Fish Games - Ontario / Payment Practice

Be careful and read the small print. I purchased a game for my son for $6.99 and was then charged for the game each month as a "membership fee" for months afterwards. You have to then navigate the complex website to try to find a way to unsubscribe. Brutal

Big Fish Games - Michigan / UNAUTHORIZED CHARGES TO PAYPAL ACCOUNT

Tc
BIG FISH GAMES IS CHARGING EVERYONE'S CREDIT CARD AND PAYPAL ACCOUNT. I BOUGHT ONE GAME FOR MY SON ONE TIME AND HAVE FIVE 6.99 CHARGES ON MY PAYPAL ACCOUNT. BEWARE THESE GUYS ARE A SCAM.

Big Fish Games - Washington / I think I have two downloads of Fairway Solitaire and I am having difficulty accessing the game.

1.I think that I have two Fairway Solitaire games downloaded on my computer and I am having difficulty accessing the game 2. I would like to cancel my subscription to the Big Fish Game Club as I do not care to have the cost per month on my credit card. 3. I still have one credit of $6.99...

BigFishGames.com / Unauthorized billing

Mi
I wanted to purchased Bejewelled for my wife> I found bigfishgames.com Their site says purchase games for $9.99 to download or $19.99 to purchase. So I chose to download option and bought and down loaded the game I bought the game and provided my credit card information that is attached...

Big Fish Games / Unable to buy games!

I joined the Big Fish Games "Game Club" in which I purchased 6 game credits for $7.99 each. My bank account would be charged $7.99 each month. This entitled me to purchase 6 games over the next 6 months at this reduced price. The first 4 games I purchased and downloaded were handled...

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