Best Western International
reviews and complaints

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Do not stay at best western saddle back in oklahoma city! Please share! I don't want anyone going through what my husband and I have today! Extremely disrespectful staff and bed bugs!

Share share share please you don't know which of your friends may be traveling to okc!

My husband and I decided to stay here because they were recommended by white water! We checked in around 2pm went out for our day and returned and went to bed. Around 2am my husband started getting itchy and felt something crawling on him, he ended up killing a bed bug! We got up and we saw some more! My husband turned around and had bites all over his back. We immediately got our stuff and went down to the lobby to inform them about the incident and leave. We were told by the guy that it wasn't the hotel it was the people, making it seem like we brought our own bed bugs. We were also told we would get a refund and talk to a manager later that day since it was 2am! 6pm no refund no call! We called them. The lady that answered had no care in the world about our issues and kept saying they had no managers and wouldn't have a manager until tuesday! Her tone of voice was completely disrespectful and rude! I think their staff needs some customer service training and need a better protocol when they have customers with this big of an issue. If I were managing this hotel, weekend/holiday or not I would make this my priority to make sure the customer left this horrible situation in an okay mood! Not pissed off like we are right now. I would never recommend this place to anyone ever!

My fiancé and I spent the weekend at the Best Western Maritime Inn in Sturgeon Bay, Wi on 3/3/17-3/4/17 room 129. We made a complaint that an adult had blew her nose in the pool along side her significant other of which did or said nothing. We brought this very gross, inconsiderate behavior to a staff employee asking if the pool could get evacuated to be shocked, she stated "No", I'm like really! Now mind you this is at between 9-10pm the pool closes at 11pm; the employee says "you can leave". Where were we suppose to find another motel at this time on a Friday night, not to mention most motels in the area were booked for the weekend (kids sports, etc.)? The hot tub jets were also not working at all over the weekend, this should have been posted on their website. We booked and paid extra for these amenities of which neither did we use due to the reasons explained above.

We felt we should have been refunded or at least offered our stay at a lower rate in which neither was offered for these unforeseen mishaps.

Thank You,
Deanna McFarland &
Bob Aguero
.

On 4 august this year, after a long drive, we checked in this hotel and we recieved the key of our room 510.

We booked an executive room, nobody told me that we recieved an other type of room.

The first evening we had a probleme with the shower, the water stay in the tub – we couldn’t take a shower. The reception send a person to fix this, next day the same probleme again no shower.

The night of 5 august we didn’t sleep. The Asian people which also stay on this floor make a lot of noise in the corridor - screaming.

The reception changed our room after a discussion but he confirm the probleme with the Asian people. We were not alone with this probleme, other guest also complaint.

After the change, to room 807, we see that we stay 2 night in the wrong type of room. We have a classic and not the executive.

The hotel didn’t give a sufficient solution.

May I give you also an attention about :
• There’s some mould in the shower
• The firedoors are blocked
• Electric socket is broken
• Fire-alarme are flow in the corridor

Highway Robbery
While on vacation to see the Grand Canyon I had the unfortunate opportunity of staying at the Best Western Hotel in Williams, Arizona. I stayed there on September, 8th and 9th 2016. After the first night stay I placed the “Do Not Disturb” sign on the door before leaving for the day to visit the Grand Canyon National Park. Upon my return that evening. I noticed the Do Not Disturb sign was still hanging on the door handle as I had left it that morning. After entering the room, I saw that all of the bedding was on the floor, 3 towels, 2 wash clothes, 2 glasses and one coffee cup were missing. I called the front desk and complained and told them that I did not want to see a charge on my credit card for the missing items I also told them about how the housekeeping staff had thrown all of the bedding on the floor. I asked them to make a note of it on my registration, which they told me that they would.
I checked out in the morning of the 10th and headed home to Oregon. All was well until I received a charge on my credit card on October 5th for $150.00 from the Best Western Hotel in Williams, Arizona. I immediately called and asked what the charge was for and was told that it was for a Bedspread that had a tear in it from my pet. I told them that it was impossible that my pet did any damage to anything because he was never out of my site or control and has never torn up anything. The assistant manager quipped, “That’s what they all say.” I asked her comment indicated that this was a regular thing that happens to people staying in their establishment with pets? Her response was “it happens all the time.” I asked if it was their policy to wait for nearly 30 days before notifying or charging their customers for alleged damages to ensure that they were sufficiently far enough away to make it financially unreasonable for them to pursue restitution. Her response was that the general manager was sick and that was why it took so long to charge my credit card. I asked to have general manager to call me back on the next day because I was not going to be available later that same day.
I contacted the Best Western Corporate Office in Phoenix, Arizona and lodged a complaint. They told me that they would start an “incident file” and would get back to me. That same afternoon, I received a voicemail message from the “General Manage / Owner”, as she referred to herself, stating in a cold and indifferent tone, “The Charges Will Stand.” I never did hear back from the corporate office. I can only assume that it was because the Williams, Arizona Best Western is a privately held property and apparently the corporate office has no control over their brand when the hotel is privately held, or they just placate those who lodge complaints by acting like they are going to do something when they really don’t have any intention of taking your complaint seriously.
I am a senior citizen on a fixed income and the $150.00 unsubstantiated charge left me with very little food money for the month. On the surface this stinks of a scam, where unsuspecting visitors from all over the world come to visit one of our National Parks and stay at the Best Western Inn in Williams, Arizona, the Gateway to the Grand Canyon as it is billed, and after sufficient time has passed and the customer has left the area and has travel over a thousand miles away, they get stuck with a bogus charge.

I thought I had cancelled my reservation. I did not find out otherwise until being billed over $300 and receiving an email to complete a survey on my stay. I have contacted Best Western's customer service center, but they have never received a reply from Hotel Acacia about this. Other hotel chains and places like Booking.com and Expedia.com provide reminders of upcoming stays; however, Best Western does not provide this convenient service. They must prefer to collect $ from people who don't cancel there reservation, rather than provide reminders. I will not be using Best Western in the future due to the poor customer service and lack of a reminder of upcoming stays.

I made an online reservation for 3 nights at this hotel after calling them direct to get their cancelation policy since our business was tentative. I was told by their rep that we could cancel anytime up to 4pm the day of our stay. Well on the day of our stay our business deal was canceled so I called to cancel our reservation. I spoke with a rep with a thick foreign accent (very hard to understand). She told me they could not cancel my reservation and I would be billed. She did not care at all that I was told I would be able to cancel prior to 4pm that day. So I called corporate. They called the hotel rep and tried to explain the misunderstanding and hotel still refused to refund my 3 days. They said they would only refund 2 days so I am out $90. I will never stay here again. This is the worst service. I will file a dispute with my credit card company and contact the BBB as well as their facebook page to complain. Would not recommend to anyone that is unsure about their stay dates. They are totally inflexible and don't seem to care about keeping their loyal customers.

“misleading description to get people to stay in this hotel!”

Misleading information from the hotel and booking.com!
I am from calgary and I don't know houston, in my knowledge the city had only one airport.
In march 2015 I made a reservation at best western plus hobby airport hotel in houston (Through booking.com web site booking # [protected] pin code 1717) solely based on their free airport shuttle pickup.
However, when I landed at george w bush airport (Houston) on august 22, 2015, I called the hotel to arrange a free shuttle pick-up, but to my big surprise the receptionist told me that their shuttle does not go to gwba because it's too far. Yes, it is far 1hr 30 by shuttle bus which cost $45 usd each way and $100 usd by taxi return. Way more than the $72 daily hotel rate, and staying there therefore made no sense to me, especially in terms of practicality, as I had to catch an early flight the following day.
Nonetheless, by offering a free airport shuttle, and not specifying which airports they pick up or do not pick up guests from, best western plus hobby airport staff are deliberately misleading people, especially foreigners traveling to houston and who do not know the city.
Any decent hotel with good customer service would have advised travellers on their website that their location is 90 minutes away from gw bush airport and they do not offer free shuttle service, to avoid confusion. However, after speaking to the hotel, not only did they refuse to honour their offer of airport free shuttle, but they charged me the daily rate for not showing up. Worst customer service i've ever experienced! But this is not over, I do intend to keep on fighting to get the hotel to reverse the charge.

Hello, my name is Valerie Lewis the name above is my sister Vera Martin. Vera is 79 yrs. old, and in May of 2014, she was required to go to Edmonton for medical reasons, and for convenience sake she reserved a room for her and her daughter for two nights at the Cedar Park Inn, at 5116 Gateway Boulevard, Edmonton AB. When she booked the room she had called from Whitehorse and of course the hotel required a credit card to reserve the room. My sister used her master card for the reservation. To make this trip my sister had to get financial help from the Government of Yukon at the Income Support Unit. She was given cash to pay for her room and her meals.

When they arrived at the hotel she paid the clerk up front for the room in the amount of $245.68, she was then asked for another $100.00 for a Security Deposit, which she was told would be refunded to her on check out. The dates of her stay were May 27 - 29, 2014. The clerks name was Avneet, on the check out day it was an older man by the name of Sam, when she asked Sam for the $100.00 refund, he looked in the draw and said there was no money there in her name. (All of Vera's transaction were made in cash).

Since that date Vera has called the hotel many times asking them to send her a cheque for the $100.00. The hotels response was that it has been credited to your credit card, each and every time she called. So Vera has been calling the credit card company to see if it had been put onto her card. This has never happened. So my sister being the age that she is and not having a computer or anyone in Whitehorse to help her she has called me, I have sent the hotel customer service multiple e-mails and had one telephone conversation with them. They have told me that the $100.00 would not show up on the credit card as it is a hidden charge. I explained to them that Vera did not use her credit card for anything while staying at their hotel. Vera lives on her pension and although to some people even hotel staff $100.00 is not much it means a lot to her. I am asking on her behalf for assistance, as because I am in Nova Scotia I cannot be with her to do this. My name is VALERIE LEWIS, my telephone number is [protected] or my e-mail address is: [protected]@live.com Could you please contact me or my sister to let us know if you can help us in this matter. The gentleman at the Income Support Unit has sent me a copy of the hotel receipt, but there is not mention of the $100.00 on this receipt and this is the only one that was given to her. He says that Vera may have been scammed by the clerk, we have no proof of this of course, but Vera would really like to get her money back. I thought Best Western Hotels were a great company, but I changing my opinion of them very quickly. PLEASE HELP OR GUIDE US TO SOMEONE THAT CAN! THANK YOU, VALERIE LEEWIS

My fiance and I was charged 100.00 for allegedly smoking in the room. We Both know we didn't smoke in the room, but they (manager) stated she smelled marijuana! We were floored for these false allegations. No real manager was on site so we had to wait til monday to talk to a general manager. They were very unprofessional and very dishonest. They just trying to get over on people..Always check your invoice before leaving any hotel especially Best Western!

from Bestwestern Hotel Canada
date Wed, Jul 29, 2009
subject JOB VACANCY FROM BESTWESTERN HOTEL CANADA

The management of Bestwestern Hotel In Montreal Canada wish to advertise through this medium that the Following Job Vacancy in our Hotel . Due to the expansion in our services and the opening of new outlets the hotel needs both men and females workers like five or ten to fill in different categories of job openings.

Currently, Canada is Experience a decline in Labour force as such we seek Serious minded and honest prospective applicants should apply .Hotel shall be responsible for Air Ticket and Visa fee.

If your interested in working with us you can contact us back through this E-mail Address for more information [protected]@yahoo.ca

Thank From Bestwestern Hotel Manager
Mr Hon Daniel.O.Williams

Stayed in a Best Western and was not happy about the state of the room.

the room was fairly new furnished but it seemed a bit dingy.

when i complained at the desk they did not seem to be interested in cleaning it or making me happy.

It seems to me that if they want to compete in this economy they are going to need to have nicer rooms and make sure to keep the customer happy.

Our experience during our recent 1-week stay (5/24 - 5/31/2011) was simply not acceptable. We reserved a king-bed room months in advance, only to be placed when we arrived in possibly the worst hotel room we have ever occupied. The view from the first floor unit #105 was of an operating oil well visible above a block wall. The noises encountered throughout our first night included the ice machine compressor located in the hallway, the elevator machinery, very loud traffic noise funneled down the alley from the highway, and then, the very loud screetching plumbing noise that came from room #107 when the occupant elected to take a shower at 3:55 in the morning. When we objected the next morning and requested a better room, we were offered a single queen-bed room on the second floor. That was not going to work for us. The only other option available was a 2-queen-bed room, which we accepted. However, we were required to pay a higher rate. We asked for a break considering what we had experienced. The answer was negative. Then there is the issue of the phantom roof deck and spa: Access to that facility appears to be so controlled (separate cardkey required) and restricted that I still don't know if it really is available. I could go on, but I think you get the picture. It appears that we are bait and switch victims.

I accidently stopped by the Inn of Ventura hotel by Best Western, 709 E. Thompson, Ventura, California because I thought I was at the Vagabond Hotel. Big mistake. The room that I was shown was dirty and unkept and when I told the person who identified himself as the owner I would look elsewhere, he became very nasty. He was very rude and even made racial slurs. If this is what Best Western has become, I will never stop at one of their hotels again.

I am totally disgusted with whomever at this motel made the decision not to reimburse our room payment. We had booked the room to attend the funeral of a dear friend ( policeofficer ) who had been suffering from Luekemia. We then had agonising news that another close friend had died 19 yrs my sons bestfriend. And had no chance of cancelling before 24hrs. I rang and spoke with a lady from wotif and explained we had a tragedy she phoned the motorinn and they told her they were sticking by there policy. I was astonished and would appreciate your help
Thankfully Karina Anderson
confirmation number for the room is [protected]

On Friday, March 24th, 2011 we travelled over 600 miles into Walsenburg, CO to meet friends for the weekend. We arrived at the Best Western between 11:30 pm and 12:15 am. The man on duty said the room would be $98.50 plus tax. I said that would be fine as we were all tired and had been driving a long ways. (my husband, myself, and our 11 year old daughter). I pulled out six-twenty dollar bills. The man told me that Best Western onlt accepted credit cards, no cash. I could not believe this, I really thought he was joking. He said I would have to leave unless I had a credit card. Mind you, this is Walsenburg, CO, there was only one other motel next door and they were already closed. Since when do any of the business in AMERICA no longer accept AMERICAN MONEY? I will NEVER stay at another Best Western again!

We were by Best Western Resort Country Club, Manesar, India and have hence filed a complaint (complaint No. 579/2009) in the Consumer Courts, Sheikh Serai. The case is sub-judice. The summary of my complaint is below:

Summary

• We were enticed on 13th Sept’ 2000 into buying a time share with Resort Country Club, Manesar for a “ One Bedroom Apartment”—Red Week ( Priority over White and Blue week ). At least one week of booking with a resort of one’s choice from RCI’s list of almost 4000 International and 70 resorts in India was allowed per year.
• We paid full money of Rs. 76, 600/- on 13th Sept’ 2000 i.e. on day one.
• We were told that we would receive our membership certificate and card within one month and the RCI membership within 6 weeks.
• However we did not receive anything despite reminders. After 5 months in Feb’ 2000 we received our membership certificate which was from the year 2002 to 2032 (alternate 16 years) so that we couldn’t start availing our holiday before 2002. What a joke! We pay in full in the year 2000 with a promise to use our holidays within 2 months but can’t start our holiday before the year 2002!
• We protested and finally in July 2001 i.e. after 10 months RCC apologized by sending a person to our home and rectified the “Agreement” and gave us a new “membership certificate” with amendments to pacify us by making it for 15 consecutive years.
• After constantly prodding RCC we got out RCI membership too (which was RCC’s job) in late July 2001 i.e. 10 months (i.e. almost 44 weeks against the promise of 6 weeks) from our date of paying.
• The RCC membership card was not received by us even until Jan’2002 i.e. 16 months later (see our letter dated 28th Jan 2002 to RCC)
• We could not avail our holidays for the years 2000 and 2001. This was despite the promise of at least 3weeks—one welcome week, one ownership week each for the years 2000 and 2001. We got none. Thanks to the slip shoddy job by RCC
• The only satisfying holiday that we ever got thru RCI was at Toshali Resorts, Shillon Bagh, Shimla in the year 2003. We tried Toshali again in the year 2005 (which we could not avail) and in 2006( the bitter experiences of which are narrated in out letter to RCI)
• In the years 2003 and 2005, we were given “Studio Apartment” by RCI at Bhimtal and Toshali respectively despite our higher entitlement of “One Bedroom Aptt.). This was despite the fact that both resorts had surplus “One Bedroom” accommodation available. There has been an attitude of denial throughout by RCI
• Most of the times we could not get our 1st, 2nd, and 3rd choice during our kids’ vacations even though we asked months in advance. We had to adjust to RCI’s dictates of what was available. Ajit Bhawan in Jodhpur in summer and club Mahindra resort in Binsar were two such destinations which were practically imposed on us. Country Inn, Bhimtal was another. Though the resort was nice yet the timing given to us was inconvenient. We had to travel thru U.P. during Holi—another nightmare when our vehicle was attacked by a mob of 50 people and 2 window panes were broken by the mob. We reached the resort with my kids and wife bleeding with the vehicle full of broken glass. During Holi few would venture thru U.P. for a holiday—the resort was fairly vacant and RCI could only provide us this despite our asking for a resort in Himachal Pradesh
• In the past 5 years from 2005 till 2009, we have been able to avail only one holiday in 2006 (that too unsatisfactorily) of 2 weeks at Toshali--- 2 weeks at one place only because RCI couldn’t offer us any other choice out of the various choices in Himachal Pradesh.
• We have been paying up our dues regularly to RCC and the RCI excepting the annual subscription of Rs. 7000/- for the year 2009 which we have withheld for reasons above
• Apart from this Rs. 1, 36, 253/-, exchange and utility charges have been given to RCI and the respective resorts from time to time. If we include these, our total investment would be around Rs. 2 lakh the interest on which alone would give us a decent hassle-free holiday every year with freedom to choose time and place. But now we are just slaves of RCI and RCC paying them every year without commensurate benefit.
• Both RCC and RCI have been deficient in service and have taken us for a ride

This is an eye-opener for those investing in time-shares--don't enslave yourself!
Those having similar experiences and wanting to discuss and have more details can contact me after 12 P.M.any day on [protected]

Satish Sharma,
23.3.2011
C-2/2499, Vasant Kunj, New Delhi-110070