Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Best Western Logo

Best Western Customer Care Service

Best Western International Inc.

6201 N. 24th Parkway
Phoenix
Arizona
United States - AZ85016

Customer Support Phone Numbers

Customer Service
http://www.bestwestern.com/customer-service/
 
Go to Best Western:    Twitter  Facebook  LinkedIn Google+ Youtube     

Best Western Complaints & Reviews

Best Western / Be Warned: They do not provide reminder emails of upcoming stays and has poor customer service

Re
Reviewer19849 on Oct 3, 2015
I thought I had cancelled my reservation. I did not find out otherwise until being billed over $300 and receiving an email to complete a survey on my stay. I have contacted Best Western's customer service center, but they have never received a reply from Hotel Acacia about this. Other...

Best Western / Cancellation policy

St
I made an online reservation for 3 nights at this hotel after calling them direct to get their cancelation policy since our business was tentative. I was told by their rep that we could cancel anytime up to 4pm the day of our stay. Well on the day of our stay our business deal was canceled...

Best Western Plus Hobby Airport Inn & Suites - Alberta, Calgary / Misleading description to get people to stay in this hotel!

Su
Suichic on Aug 24, 2015
“Misleading description to get people to stay in this hotel!” MISLEADING INFORMATION FROM THE HOTEL AND BOOKING.COM! I am from Calgary and I don't know Houston, in my knowledge the city had only one airport. In March 2015 I made a reservation at Best Western PLUS Hobby Airport Hotel...

Best Western Cedar Park Inn - Yukon, Whitehorse / Security charge not returned

Be
Hello, my name is Valerie Lewis the name above is my sister Vera Martin. Vera is 79 yrs. old, and in May of 2014, she was required to go to Edmonton for medical reasons, and for convenience sake she reserved a room for her and her daughter for two nights at the Cedar Park Inn, at 5116...

Best Western - Maryland, Baltimore / smoking charge

En
enuffsaid531 on Dec 30, 2013
My fiance and I was charged 100.00 for allegedly smoking in the room. We Both know we didn't smoke in the room, but they (manager) stated she smelled marijuana! We were floored for these false allegations. No real manager was on site so we had to wait til monday to talk to a general...

Best Western - South Dakota, hotsprings / over charged

Dp
D.PARSONS on Apr 10, 2013
STAYED 2 NIGHTS AT BW, A DAY APART AND WAS CHARGED $10.00 MORE THE 2ND NIGHT AND TOLD THE RECEPTIONIST IF SHE COULD LOOK BACK TO SEE AND SHE SAID NO. WE TRIED TO TELL HER THE PRICE DIFFERENCE AND SHE SAID THATS THE RIGHT PRICE. I DIDNT FIND THE RECEIPTS TIL WE GOT HOME FROM VACATION AND...

Best Western - Oregon, Portland / Falsely charged $500 smoking fee

Bm
Bmcgee3 on Mar 27, 2013
My recent stay at Best Western Inn at the Meadows has been one of the worst travel experiences of my life. I was falsely, and unlawfully charged a $500 a smoking fee despite the fact that smoking did not occur in the room. The manager is basing this solely on his discriminatory opinion and...

Best Western - Tennessee, Chattanooga / Poor Service

Je
Jessica Bowns on Jun 25, 2012
DO NOT STAY HERE!! WE BOOKED THIS HOTEL FOR OUR HONEYMOON AND THE NIGHT WE ARRIVED A GROUP OF GUYS HAD PULLED A GRILL OUT ON THE GRASS AND WAS GRILLING AND DRINKING. THE NEXT MORNING WHEN WE WERE LEAVING WE SEEN THAT MY CAR HAD BEEN HIT IN THE PARKINGLOT. WE REPORTED TO THE FRONT DESK AND...

Best Western Hollywood Plaza - California, Hollywood / Breach of agreement and rip off

Al
Alwaystravelling on Jan 17, 2012
We have stayed at this property for many years. We bring in school groups each year and the old managers Ray and Ashe have been wonderful. They left the property and a new manager Jay came in. He agreed verbally to honour the rate we had for 2011. He did so with a September booking we had...

Best Western / Dirty

Se
seth on Sep 14, 2011
Stayed in a Best Western and was not happy about the state of the room. the room was fairly new furnished but it seemed a bit dingy. when i complained at the desk they did not seem to be interested in cleaning it or making me happy. It seems to me that if they want to compete in thi...

Best Western Plus East Towne Suites - Wisconsin, Madison / Harrassment by employee: Seth

Seth became irate and told me that I could not leave and that he would bill me for charges although I had not checked in, nor did I provide him with my credit card information. Seth continued to demand that I sign a document and pay for the room with tax. At this, I gathered my belonging...

Best Western Hotel - California, San Diego / I was charged on my debit card to reserved a room on 6/25/2011

Ar
arturo rangel on Jun 29, 2011
Hi my name is Arturo Rangel On 6/24/2011 I made a reservation through Trevelocity for Best Western Hotel on 815 San Ysidro blvd at San Diego Ca for a room on 6/25/2011 through phone and was charged $123.00 a night on 6/24/2011 on my debit card. When I went to go check in at the hotel on...

Best Western Huntington Beach Inn - California, Huntington Beach / Bait and Switch

Pe
PETE M on Jun 11, 2011
Our experience during our recent 1-week stay (5/24 - 5/31/2011) was simply not acceptable. We reserved a king-bed room months in advance, only to be placed when we arrived in possibly the worst hotel room we have ever occupied. The view from the first floor unit #105 was of an operating...

Best Western Ventura, Ca. / Worst Hotel

Vi
virgoglo on Jun 6, 2011
I accidently stopped by the Inn of Ventura hotel by Best Western, 709 E. Thompson, Ventura, California because I thought I was at the Vagabond Hotel. Big mistake. The room that I was shown was dirty and unkept and when I told the person who identified himself as the owner I would look...

Best Western Florimont / run by mafia

Jo
johnthemod on Apr 18, 2011
I am complaining as to how a company as big as Best Western can associate themselves with the bunch of crooks that run this hotel? I ask this as an owner of one of the apartments, I am trying to figure a best course of action. I want to bring to peoples attention that by using this hotel...

Best Western - Queensland, Ipswich / REFUND

Ka
Karina Anderson on Apr 10, 2011
I am totally disgusted with whomever at this motel made the decision not to reimburse our room payment. We had booked the room to attend the funeral of a dear friend ( policeofficer ) who had been suffering from Luekemia. We then had agonising news that another close friend had died 19 yr...

Best Western / Gave away our rserved room

Pr
pritk4 on Mar 29, 2011
We were going to a concert in San Antonio as a kind of family reunion. We booked 5 rooms at the Best Western Windsor Pointe two weeks in advance guaranteed with a credit card. My son and his wife were the last to arrive, only to be told that the hotel had given their room away and booked...

Best Western Inn - Colorado, Walsenburg / Would not accept cash

Kr
Kristine M on Mar 28, 2011
On Friday, March 24th, 2011 we travelled over 600 miles into Walsenburg, CO to meet friends for the weekend. We arrived at the Best Western between 11:30 pm and 12:15 am. The man on duty said the room would be $98.50 plus tax. I said that would be fine as we were all tired and had been...

Best Western Resort Country Club, Manesar, India / cheating/ defrauding

Sa
satisharma on Mar 27, 2011
We were by Best Western Resort Country Club, Manesar, India and have hence filed a complaint (complaint No. 579/2009) in the Consumer Courts, Sheikh Serai. The case is sub-judice. The summary of my complaint is below: Summary • We were enticed on 13th Sept’ 2000 into buying a...

Best Western Hotel - Arizona, Tucson / misrepresentation

Fa
farlyjameson on Mar 25, 2011
We should have known when we first walked into the place and the manager was being rude to another unhappy customer on the phone, that it would not be any different for us. These people are rude. Including management. We had reservations for a family of four. They not only messed up the...

0
Contact Us

Videos

Pro-Consumer Experts Give Tips for Car Buyers
Pro-Consumer Experts Give Tips for Car Buyers
more videos More Videos
bdomains.com
     

Reply to

Send