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BB&T Bank

200 W. Second Street Winston-Salem, NC 27101
United States
Customer Care
800-BANK-BBT (800-226-5228) (from 6am until midnight ET) 0 0
The company offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. At the moment, BB&T is one of the largest financial services holding companies in the U.S.
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BB&T Bank Complaints & Reviews

BB&T Bank - Georgia, Atlanta - Unethical, Rip-off Bank

Posted: 2015-10-16 by    Reviewer60513
Complaint Rating:  0 % with 0 votes
There are many aggressive and unethical banks, but BB&T it the worst I have encountered. Here are a few of the practices that BB&T uses against their customers: Checking account fees: my “free” BB&T business account had its terms changed and started charging me. Since the charges were auto-deducted...

BB&T Bank - Florida, west palm beach - Debit card transactions

Posted: 2015-10-01 by    Reviewer20603
Complaint Rating:  0 % with 0 votes
I have recently has funds being held because my card was ran twice for the same purchase. When i called the bank to report it they are telling me that I have to go to the place of purchase and request them to fax a letter to release the payment to my bank. This is clearly an inconvenience for...

BB&T Bank - Assessive Overdraft Fees along with phone 24 charge!!!

Posted: 2015-08-30 by    Lrhone0906
Complaint Rating:  0 % with 0 votes
On 8/25/2015, my debit card was used for a purchase, which was a mistake on the merchant. She immediately refunded the money back to my account. From the times on both receipts, one for sale and one for refund are within 3/4 minutes of each other. Great this shouldn't be a problem, right. No...

BB&T Bank NC - Fraud

Posted: 2014-12-26 by    cheryllpowell
Complaint Rating:  0 % with 0 votes
BB&T-Wilmington, NC accused me of fraud after my computer was hacked and my debit card and other information was stolen. After my computer was hacked someone used my info to go on an online shopping spree leaving the account with a negative balance. BB&T told me if I could not prove I was hacked...

BB&T Bank - Alabama - Adjustment case# 0001521659001 adjustment

Posted: 2013-04-21 by    LR James
Complaint Rating:  100 % with 1 votes
After rolling over as a previous banking client of colonial bank, bb&t has used ambiguous language leading to available account balance confusion. Terms that come across such as daily balance for email alerts falsely state account balances that excludes the previous day (S) transactions; however,...

BB&T Bank Accounts - North Carolina, Winston-Salem - Posting Deposits / Over Draft Fees

Posted: 2013-01-18 by    debg0928
Complaint Rating:  100 % with 1 votes
Are there any lawyers out there reading these as I think you have good fees lawsuit here for a bank. When I read the sign on the ATM it says "Funds may not be available until the next business day" So, if I make a deposit over the weekend I think it is all available on Monday. NO, according...

BB&T Bank - Florida, Fort Myers - fraud

Posted: 2012-12-26 by    sarahmt48
Complaint Rating:  100 % with 3 votes
A BB &T teller allowed someone who is not an authorized signer on my account to go into a branch and cash a teller check. They have not been helpful a t all since this occurred. They told me it could take up to two weeks before it gets assigned to an investigator and they will not put the money...

BB&T Bank and Investments - Florida, North Fort Myers - fradulent sales practices

Posted: 2012-05-12 by    Thomas Blazier
Complaint Rating:  100 % with 1 votes
BB&T employed fradulent business practices to sell me an annuity I was under the impression it was an investment but it turns out to be a con sold by BB&T and AXA. I was shown other peoples fincial documents and told see how much they make. I was promised that this product would out pace inflation...

BB&T Bank - Florida, Lady Lake - Total lack of assistance

Posted: 2012-02-12 by    Judith West
Complaint Rating:  100 % with 1 votes
I am a single female retiree in Central FL. In 2001 my loanwas with Florida First Federal, then it was sold to Colonial Bank, then unfortunately it was sold to BB&T. That is when my problems began. In early 2011 Wachovia Bank had been watching my account for some activity other than my SS income....

BB&T Bank, Twinbrook, VA - Virginia, Fairfax - They stole my money!

Posted: 2011-06-10 by    bswietlik
Complaint Rating:  100 % with 2 votes
BB&T Bank in Fairfax, Virginia stole $10 from me for "checking account maintenance fees" after I opened a no fees account with them specifically for the reason of avoiding fees. They did this to me by switching the terms and conditions of my checking account without properly notifying me they...

BB&T Bank - Unavailable money, sales pressure

Posted: 2011-06-01 by    holdinthebag
Complaint Rating:  100 % with 2 votes
I recently set up a savings account and checking account at a bb&t bank near where i live so i can have an atm closer to my house. I got suspicious when i was there on saturday the 21st (May 2011) and i was the only one there at the bank. I checked online and found a lot of complaints about...

BB&T Bank - Kentucky, Russell Springs - Accepting Fake Signed Checks and Denying loans based on other clients money

Posted: 2011-02-09 by    Ellen-l
Complaint Rating:  33 % with 3 votes
Our daughter wanted to apply for a loan at BB&T in Russell Springs, Kentucky. On her way out the door to apply for the loan her 'Boyfriends' at the time" mother told her " You will not get the loan I took care of it". She went to the BB&T branch in Russell Springs, Kentucky with her...

BB&T Bank - Kentucky - Overdraft fees & Rude Customer Service Reps.

Posted: 2011-01-02 by    rynoworld
Complaint Rating:  60 % with 5 votes
I have a checking account with bb&t, even though there is no local branch. I opened the account, because my employer had planned on transfering me to louisville. The Customer Service was nice and professional at first. I ended up having two things, come through as payments. Which drew my account...

BB&T banking - Georgia, Snellville - Bank card issue~

Posted:    Mary Hunter
Complaint Rating:  50 % with 2 votes
I suggest NO ONE use this bank. They were great at first, but things are going down hill real fast for them. They froze my bank card without contacting me. They say they called, but there was NO message on my voice mail, and NO e-mail through my account online!! The reason the card was frozen...

BB&T Bank - Hold on my account

Posted:    dcbre10
Complaint Rating:  89 % with 9 votes
Where is my deposit? This is a constant recurring problem. It takes forever for a check deposit to show up with BBT! Everytime a deposit is made (even payroll checks) they put a hold on your deposit for 48-72 hours. Why? No one at the bank could tell me. When I sent an email to their customer...

BB&T Bank - Georgia, Athens - Overdraft Charges

Posted:    Todd Alewine
Complaint Rating:  100 % with 10 votes
My complaint is the same as the others, concerning overdraft fees. I'm out $900.00 in less than a months time. I'm concerned about what can be done to get our money back? I've talked with the local branch, I've called the Bank24 line, and I'm about to call the Corp....

Kelly King CEO BB&T Bank Fraud - Maryland - Kelly King Covering Up Deborah Conrad Bank Fraud

Posted:    fed up with lies
Complaint Rating:  67 % with 6 votes
Dear Mr. King,
As the President of BB&T, I felt a responsibility to inform you of certain facts regarding the actions of one of your bank officers (specifically Deborah Conrad). Please know I have been banking personally and professionally with BB&T for over a decade. During that time...

BB&T Bank - Florida, Mulberry - Overdraft fee, phone call fee, use your atm card fe

Posted:    livewire@hotmail.com
Complaint Rating:  67 % with 6 votes
If you do not what control, of your own money bank at bb& t, they charge 2. 00, to talk to them, 2. 00 to use your atm card, they are theief, and yes yes yes, they will srcew any and ever way possiable, they pure out ole suck$$$$$$$$$$$$$$$$$$$$$$$$$$$$$...

BB&T Bank - Maryland - Credit Card payment options

Posted:    BCorsetto
Complaint Rating:  60 % with 5 votes
In reading all of the posts here regarding BB&T bank, I am glad I'm not alone in the troubles I have gone through with this terrible bank. For the same reasons many people have shared here, I have closed my checking and savings accounts with BB&T...but not my Credit Card! What a mistake,...

BB&T Bank - Georgia, Roswell - Debt my account

Posted:    LCLARKE
Complaint Rating:  75 % with 8 votes
I checked my account online today and discovered a debt amount of $331.00 to BB&T telephone payment? I never called and gave anyone permission to take that money out of my account. When I called I was passed around and then finally got a lady named Renee from the Recovery Department and she...

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