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BB&T Bank

200 W. Second Street Winston-Salem, NC 27101
United States
Customer Care
Phone:800-BANK-BBT (800-226-5228) (from 6am until midnight ET)
The company offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. At the moment, BB&T is one of the largest financial services holding companies in the U.S.
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BB&T Bank Complaints & Reviews

BB&T Bank - Assessive Overdraft Fees along with phone 24 charge!!!

Posted: 2015-08-30 by    Lrhone0906
Complaint Rating:  0 % with 0 votes
On 8/25/2015, my debit card was used for a purchase, which was a mistake on the merchant. She immediately refunded the money back to my account. From the times on both receipts, one for sale and one for refund are within 3/4 minutes of each other. Great this shouldn't be a problem, right. No...

BB&T Bank NC - Fraud

Posted: 2014-12-26 by    cheryllpowell
Complaint Rating:  0 % with 0 votes
BB&T-Wilmington, NC accused me of fraud after my computer was hacked and my debit card and other information was stolen. After my computer was hacked someone used my info to go on an online shopping spree leaving the account with a negative balance. BB&T told me if I could not prove I was hacked...

BB&T Bank Accounts - North Carolina, Winston-Salem - Posting Deposits / Over Draft Fees

Posted: 2013-01-18 by    debg0928
Complaint Rating:  100 % with 1 votes
Are there any lawyers out there reading these as I think you have good fees lawsuit here for a bank. When I read the sign on the ATM it says "Funds may not be available until the next business day" So, if I make a deposit over the weekend I think it is all available on Monday. NO, according...

BB&T Bank - Florida, Fort Myers - fraud

Posted: 2012-12-26 by    sarahmt48
Complaint Rating:  100 % with 3 votes
A BB &T teller allowed someone who is not an authorized signer on my account to go into a branch and cash a teller check. They have not been helpful a t all since this occurred. They told me it could take up to two weeks before it gets assigned to an investigator and they will not put the money...

BB&T Bank and Investments - Florida, North Fort Myers - fradulent sales practices

Posted: 2012-05-12 by    Thomas Blazier
Complaint Rating:  100 % with 1 votes
BB&T employed fradulent business practices to sell me an annuity I was under the impression it was an investment but it turns out to be a con sold by BB&T and AXA. I was shown other peoples fincial documents and told see how much they make. I was promised that this product would out pace inflation...

BB&T Bank - Florida, Lady Lake - Total lack of assistance

Posted: 2012-02-12 by    Judith West
Complaint Rating:  100 % with 1 votes
I am a single female retiree in Central FL. In 2001 my loanwas with Florida First Federal, then it was sold to Colonial Bank, then unfortunately it was sold to BB&T. That is when my problems began. In early 2011 Wachovia Bank had been watching my account for some activity other than my SS income....

BB&T Bank, Twinbrook, VA - Virginia, Fairfax - They stole my money!

Posted: 2011-06-10 by    bswietlik
Complaint Rating:  100 % with 2 votes
BB&T Bank in Fairfax, Virginia stole $10 from me for "checking account maintenance fees" after I opened a no fees account with them specifically for the reason of avoiding fees. They did this to me by switching the terms and conditions of my checking account without properly notifying me they...

BB&T Bank - Kentucky, Russell Springs - Accepting Fake Signed Checks and Denying loans based on other clients money

Posted: 2011-02-09 by    Ellen-l
Complaint Rating:  33 % with 3 votes
Our daughter wanted to apply for a loan at BB&T in Russell Springs, Kentucky. On her way out the door to apply for the loan her 'Boyfriends' at the time" mother told her " You will not get the loan I took care of it". She went to the BB&T branch in Russell Springs, Kentucky with her...

BB&T Bank - Kentucky - Overdraft fees & Rude Customer Service Reps.

Posted: 2011-01-02 by    rynoworld
Complaint Rating:  60 % with 5 votes
I have a checking account with bb&t, even though there is no local branch. I opened the account, because my employer had planned on transfering me to louisville. The Customer Service was nice and professional at first. I ended up having two things, come through as payments. Which drew my account...

BB&T banking - Bank card issue~

Posted:    Mary Hunter
Complaint Rating:  50 % with 2 votes
I suggest NO ONE use this bank. They were great at first, but things are going down hill real fast for them. They froze my bank card without contacting me. They say they called, but there was NO message on my voice mail, and NO e-mail through my account online!! The reason the card was frozen...

BB&T Bank - Hold on my account

Posted:    dcbre10
Complaint Rating:  88 % with 8 votes
Where is my deposit? This is a constant recurring problem. It takes forever for a check deposit to show up with BBT! Everytime a deposit is made (even payroll checks) they put a hold on your deposit for 48-72 hours. Why? No one at the bank could tell me. When I sent an email to their customer...

BB&T Bank - Georgia, Athens - Overdraft Charges

Posted:    Todd Alewine
Complaint Rating:  100 % with 10 votes
My complaint is the same as the others, concerning overdraft fees. I'm out $900.00 in less than a months time. I'm concerned about what can be done to get our money back? I've talked with the local branch, I've called the Bank24 line, and I'm about to call the Corp....

Kelly King CEO BB&T Bank Fraud - Maryland - Kelly King Covering Up Deborah Conrad Bank Fraud

Posted:    fed up with lies
Complaint Rating:  67 % with 6 votes
Dear Mr. King,
As the President of BB&T, I felt a responsibility to inform you of certain facts regarding the actions of one of your bank officers (specifically Deborah Conrad). Please know I have been banking personally and professionally with BB&T for over a decade. During that time...

BB&T Bank - Maryland - Credit Card payment options

Posted:    BCorsetto
Complaint Rating:  60 % with 5 votes
In reading all of the posts here regarding BB&T bank, I am glad I'm not alone in the troubles I have gone through with this terrible bank. For the same reasons many people have shared here, I have closed my checking and savings accounts with BB&T...but not my Credit Card! What a mistake,...

BB&T BANKS - Virginia - Why do they still have $ to loan? because i'm sure they just stole it from their own clients

Posted:    ayrisa83
Complaint Rating:  0 % with 1 votes
I have been used by this bank enough and today I'm finally going to put an end to it. Im closing everything with this bank today and to me it's just not enough. I want to tell my story and maybe help someone else not even start an account with these thieves. Which they truly are, if...

BB&T Bank - Tennessee, Sevierville - Fees

Posted:    Volfanshan
Complaint Rating:  80 % with 10 votes
BB&T bank refuses to cash a check drawn on their bank without a $5.00 fee if you do not have an account with them. When I complained, the teller had the nerve to ask me if I wanted to open an account with them in order to avoid the fee with a smile on her face. Doesn't this constitute blackmail?...

BB&T Bank - North Carolina, Valdese - Overdraft Fees

Posted:    Jan Myers
Complaint Rating:  100 % with 4 votes
BB&T on-line banking software is not accurate and is very misleading.

The software BB&T uses on line does NOT display an ending balance. You have a Debit column and a Credit column ~ you do not have an Ending balance column. Instead you have a small window that displays “Available...

BB&T Banking and Trust Company - Credit/Debit posting

Posted:    NSF fees or Fraudulant Behavior
Complaint Rating:  80 % with 5 votes
BB&T are extremely unworththy of care for your banking needs. If you have ever had an NSF charge check the order of how they process their debits and credits. Did you know if you call BB&T 24 and you are told you have funds and your puchases are on ACH hold. guess what there not. If you make...

BB&T Bank - Overcharged

Posted:    Casandra
Complaint Rating:  100 % with 3 votes
I have been a customer with BB&T and needless to say that this bank is very unprofessional with the way they conduct business, and with the way they treat their customers (Especially the customer service call center).

I have been slammed with outrageous NSF fees. The problem is...

BB&T Bank - Awful bank

Posted:    Eliza
Complaint Rating:  80 % with 10 votes
We bank at Home Bank before it was taken over by BB&T. Never a problem. At first we didn't have any problems with BB&T. Then the trouble started. First off I have maintained checking accounts at various banks for over 30 years and never had this much trouble.

The problems...

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