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BB&T Customer Care Service

Branch Banking and Trust Company

110 S Stratford Rd
Winston Salem
North Carolina
United States - 27104

Customer Support Phone Numbers


BB&T Complaints & Reviews

BBT Bank - Texas, Houston / Fee charges

twintigers on Oct 20, 2016
For 4/1/2015 to 6/30/2015 period BBT Activities: There was service charge for any account. My Argument: when I signed contract with Citi bank, my accounts were set up with no service charges. During this period, BBT abided the contract I had signed with Citi bank. At 6/30/15 My request: I...

BB&T - Pennsylvania, Lancaster / Ongoing money missing from my account, fees, bad service

TH82 on Sep 29, 2016
I was a former member of Susquehanna Bank for at least 20 years until bb&t took them over. The same month this transition took place I started missing money from my account and having over draft fees charged left and right, which I never had a problem with before this take over. I tried to...

BB&T - Florida, Melbourne / Mortgage department

zacharyjames1986 on Sep 18, 2016
BB&T is considered a large bank compared to other banks and credit unions I have worked with. Every time you want to pay just principle on your Mortgage on line you cannot do it without making a payment which would be a month or so ahead. I had 195, 000 left on my mortgage and paid an...

BB&T - Alabama, Oxford / Policies and overdrafts

Yasmine Eve on Aug 18, 2016
It's seems, everyone has the same issue with BB&T holding deposits and running debits as to run up big overdraft fees. This is ridiculous, and should be illegal. If you put money in the account, it should be posted. If you have electronic or direct deposit, it should post immediately a...

BB&T - North Carolina, Greensboro / Customer Service

Shobs on Apr 19, 2016
I have been trying to get my new credit card with the chip in it for over 4 months now. First I was told they cannot update my address over the phone, that it has to be done through snail mail...how do I do this through snail mail if they never send me my paperwork??!!! After I called for...

BB&T - Virginia, Winchester / Ignorant Employees

Warren Welch on Apr 8, 2016
The tellers at the Pleasant Valley Winchester VA address are downright rude, arrogant and not to mention obnoxious! They need a dress code and lessons in mannerism. They have no idea what they are doing. You can go in here with three people at the windows and no customers and still wait...

BB"T - Florida, Coconut Creek / Resolution to chief complaint with regard to BB&T Savings Account

Adina Newman on Mar 15, 2016
I received a phone call from Stacey, at the BB & T Resolution Center on 3/14/16 & was informed that I had not intended on following the policies on behalf of BB & T. As I have had a chief complaint escalated as such, I would consider that a closer look be taken within consideration of a...

BB&T Bank - Pennsylvania, Pottsville / Money card

Reviewer27104 on Jan 30, 2016
I got approved for a prepaid money account. I had 80.00 in cash that I deposited. I looked online and it was available right away. However I went to withdraw 20.00 from their ATM and it stated were have difficulties I cant even go to Walmart and use the card for groceries because its all...

BB&T Bank - Georgia, Hiram / The whole Hiram Georgia Branch

Reviewer11121 on Jan 14, 2016
This Bank has turned into the most disgusting place too Bank at. Complaints have fell on deaf ears. Who ever is in charge of this outfit has more money than they do sense!Too put it nicely. No one cares, about waiting on you, I have waited for 30 mins the bank was not even crowd. I DO NOT...

BB&T Bank - North Carolina, Whiteville / Overdraft and excessive fees

Reviewer34046 on Dec 19, 2015
I transferred $600 from my BBT account into my USAA account which posted 12/11/15 and my balance reflected it. So I paid bills and some other expenses. Then BB&T decides to pull the $600 back out of my account on 12/14/15 and charge me over $200 in overdraft fees and $35 in returned item...

BB&T Bank - Maryland, Deale / Checking account

Beautifully flawed on Dec 5, 2015
I opened up a checking account with BB&T that had a pretty sizable direct deposit going in every month on the 3rd and also i would deposit money and paychecks and one time someone i had worked for cleaning a house wrote me a check for my services and from what i gathered checking my...

BB&T / Overcharged fees - branch banking and trust

Reviewer26355 on Dec 1, 2015
I have spent a little more than what was available to me in my checking account a couple times before, but I have never had problems with it until now. Past times, I have always been told I had seven days to pay back a negative balance to avoid overdraft fees. Either I was lied to more...

BB&T - Virginia, Alexandria / Home Mortgage Late Fees

Reviewer77709 on Nov 24, 2015
Feb 2015 - Present. This company is completely unethical. They just sent me a bill for $1200 in late fees. Apparently, I set up payments for the mortgage which processed 1 day late. Rather than notifying me that additional fees were due when it first happened, they sent me a bill for $1200...

BBT Bank - West Virginia, Beckley / Venue

Reviewer46821 on Oct 21, 2015
to the petitioner sorry about my convenience I have a venue from Kanawha county circuit courthouse box 2351 Charleston west Virginia 25328 locality branch and trust company operations center post office box 819 Wilson north Carolina 27894 the defendant i...

BB&T Bank - Georgia, Atlanta / Unethical, Rip-off Bank

Reviewer60513 on Oct 16, 2015
There are many aggressive and unethical banks, but BB&T it the worst I have encountered. Here are a few of the practices that BB&T uses against their customers: Checking account fees: my “free” BB&T business account had its terms changed and started charging me. Since the charges were auto-deducted...

BB&T Bank - Florida, west palm beach / Debit card transactions

Reviewer20603 on Oct 1, 2015
I have recently has funds being held because my card was ran twice for the same purchase. When i called the bank to report it they are telling me that I have to go to the place of purchase and request them to fax a letter to release the payment to my bank. This is clearly an inconvenience...

BB&T Bank / Assessive Overdraft Fees along with phone 24 charge!!!

Lrhone0906 on Aug 30, 2015
On 8/25/2015, my debit card was used for a purchase, which was a mistake on the merchant. She immediately refunded the money back to my account. From the times on both receipts, one for sale and one for refund are within 3/4 minutes of each other. Great this shouldn't be a problem, right...

BB&T - Alabama, Greenville / Account Frozen During Travel

FrustratedClient12 on Jul 13, 2015
This summer I took a 25 day trip to Malaysia to do my thesis research. Upon landing I tried to withdraw cash from an ATM. I was declined. The other girl who I traveled with, who also banked with BB&T, was also declined. We tried ATMs all over the airport and outside of it with no luck...

BB&T / Business Loans

CrankyPaulie on Jan 30, 2015
Once upon a time we went to BB&T for a business loan. A solid business plan, well organized, great payback, even supported by Business Development types and local government people. FOUR MONTHS LATER we are still repetitively answering the same questions, typically with "that's on...

BB&T / account in negative/never got money back

sgm92 on Jan 19, 2015
On the 6th of december 2014 (which was a saturday) i ordered some pizza off my debit card. However before i ordered the pizza my balance in my account was about $185. So everything went through as far as transaction wise goes but pizza hut canceled the order and called me and let me know...

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