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4.0 4572 Reviews

Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest Bank of America reviews & complaints

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9:23 pm EDT
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Bank of America Closed my account same day I put money and using at the store

Jonathan ArreguiN Valencia that's in at the 2513 fresno street branch closed mime

And what a coincidence the day on or the next after telling him asking him that "what Is my limit if what i can deposit?" And he says there is no limit MrPelayo its unlimited" with a smurk In his smile and then asks me "Why? How much you going to put in there or who and how?" And I told him " oh because I met this Gorgeous girl fro. New York and she and me are going to meet and get married but it's with the inheritance money her consultant are wanting to transfer into my account".

After I told him that story the next day when this lady and consultant were going to deposit some payment from the inheritance it gets shut down but even though the same day I went In at the branch to deposit 25 dollars of mine which I used that same couple of hours to buy liquor at the store because the issue that same day I just was using my account debit card to purchase things is when they were going to put money in it but I belive they changed they're mind because of him

He went and got at this woman that I went through hella [censored] to try to open one account for the consultant to put money in... what would you do? If you're single for 10 years from a 6year relationship with a daughter and she just gets rid if you and not only that not once let's you take you're daughter anywhere not once not even to the sidewalk by myself. With this I was going to buy all that i missed out with my 13 year old daughter now that not only that, her mother want to abort the whole 2 months but i begged and cried so much that she didn't when we reached the 3rd month...what would you do and this lady tells you all this things about having 3 kids by me and truly loves me and she's going to marry me hug me when and kiss deeply when we get go meet in person. But how? That account closed now. So I went ant opened a chase bank account and to do thus with the consultant, well that was supposed to be done by around by April or March with BoA, it didn't even pass a month I think so it wasn't no late maintaine mothly fee issue... the chase is still open right now right now but the consultant was busy then till now till this date little by little that "Truly love me [censored] is out the window" she don't really tell me this sweet things she would always write me nothing. And I think because Jonathan got at her... dirty [censored]

Desired outcome: The Truth, even though after hearing the truth and how I was so much on point with what I was speculating thinking why it closed, why? because of him

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12:35 pm EDT
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Bank of America My claim

I been dealing with a couple of claims from some money that I've had taken out of my account like in August 2020 they paid me out on most of my claims but they sent me a letter saying that they paid me out on the $5,000 claim which they paid me out on it but they took it right back 7 days later so they're trying to tell me that it's already been resolved I've been calling them they keep giving me the runaround now everybody's confused they keep denying my claim because they done mixed it up with a whole nother claim that's been paid so now it's showing it has been paid then they put it with another claim number I don't know what's going on but nobody knows why that is I don't know why it's getting put with other claims when it's a separate claim I just they been giving me the run around an they don't even know why that put that claim here goes all 3 claims they opened up

Desired outcome: To get my $5000 from them

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12:04 am EDT
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Bank of America Safe deposit box

My wife passed away Feb. 2, 2023. She had a B of A CD, a Checking Account and the Safe Deposit Box. I was appointed Executive of her estate by the Probate court, Chatham County, GA. B of A satisfied the CD and Checking Accounts with Payment. The local bank representative refused to open the safe deposit box due to a co signer on the account. I have both keys (2) to the box. They cannot tell me the name of the co-signer. My lawyer states these people are breaking the law by limiting me access to the wife's belongings? My job is to gather her estate belongings and report to the Probate Court.

Desired outcome: To allow me to enter the box, gather whatever belongings, and close the account.

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2:55 pm EDT

Bank of America Debit card theft

I am attempting to resolve a dispute that was first filed in 2020 and I keep getting emails from Enterprise Resolution services however when I try to contact them back I only get an automated email or voicemail. I have had 4 separate specialists and none have relied after initial contact they made. I have the confession of the person that stole the debit card from the mailbox admitting he took 4196.69 from my account. He stole the card before I ever got to see the account and due to a bank of America sending the card to the wrong address or alerting me they was even sending the card. I need help

Desired outcome: Return of the 4196.69 back to me and all accounts closed

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3:57 pm EDT

Bank of America Did not receive monetary award when I left the company

I started working at Merrill Lynch in October 2007. In September 2009, Merrill Lynch was purchased by Bank of America. I received an award for $25000 in November 2009 for completing the FAACAP program. This was tracked in my wealth choice account. I left Merrill Lynch in November 30, 2016 and asked Bank of America to payoff the balance of my credit card with money from this account. I tried to work this out with Bank of America over the next year but never reached a solution. I was never payed this money and the credit card went into collections. The balance was over $60000 when I left and since then the credit card is now a judgement against my credit. I have a statement from 2014 with the wealth choice plan and can provide that.

Desired outcome: I would like the judgement paid and removed from my credit and receive any funds left over.

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7:07 am EDT
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Bank of America fraud

In the past 2 months I had to get 4 new credit cards, because as soon as I activate them within 24 hs. there are fraud charges. This last new card I never even activated it, yet today I see that there was a charge made July 25th for $17.19. My concern is how does anyone even use a card that is not activated, also I'm starting to think that this is an inside job.

Desired outcome: please reply via email to [protected]@comcast.net

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9:50 pm EDT
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Bank of America Mobile home foreclosure

My husband purchased a 1980 Bayshore Mobile Home LAG5325

RD1737A RD1737B Serial No. In 1984 and in 1988 we divorced.

My Ex-husband died in 1993. I have had no information from any one about this account. In 2023 I received a tax bill for [protected] forwarded from My ex-husband address. This is 39yrs later and why Bank of America did not contact me about this account. I don't have account numbers or even where to find any information on what Bank of America has done about the mobile home. I'm sure it foreclosed after 39yrs. However, my name is still on the county records as a registered owner. I need to get it transferred back to the legal owner. Which is Bank of America.

You would really think a bank as large as BOA would handle a mortgage account a little better then just forget about it until someone contacts them.

This account is so old no-one can tell what to do about it. I moved out of the area in 1988, but didn't fall off the face of the earth!

Hazel Jones

[protected]

[protected]@gmail.com

Desired outcome: Someone to contact me with the information needed to transfer this mobile back to Bank of America beings that in 39yrs I haven't heard anything about this account. It

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8:48 pm EDT

Bank of America Online digital fraud

To whom it may concern,

I am writing to you because I have been involved in an online fraud scam with Bank of America. I have filed a claim with Bank of America and filed a police report regarding this issue. The total amount of my fraud claim is $4,400. Bank of America keeps declining my claim. I am very unhappy with the services I am receiving from Bank of America regarding this online fraud scam and feel like I am being dismissed without this issue being seriously addressed and taken care of. I have called the online support number multiple times and nobody has been able to provide me with the proper help. I trusted Bank of America with my money and have been a loyal customer for over 10 years. There was no fraud protection provided by Bank of America when the funds were being sent to the other person. I feel very unsafe having my money in the bank where scammers can easily have access to my funds without being verified.

I would like to get detailed information on my claim status regarding what actions were taken and if Bank of America was able to identify the person money was sent to and if yes, why can’t Bank of America hold that person accountable for their actions? I have all the needed proof that the money that was sent did not have promised return of service/item (aka apartment rental). I am a travel nurse that always rents out different apartments in different states and haven’t had any issues before. I put my full trust in Bank of America to have my funds fully secured and protected. Now I am questioning Bank of America’s interest in protecting their clients’ funds. I would like the proper and correct actions to be taken and my funds be returned to me. I appreciate your time and will be waiting on your response. Thank you.

Valentina Kruk

[protected]@hotmail.com

Desired outcome: Please refund me my money for a total of $4,400.

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6:04 pm EDT
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Bank of America Fraud

Hello, in january I had a fraud with bank of america. $10400 from my account were stolen by zell and by online banking transters. From zel! they returned $3400 back to my account. Online transfers for $7000 I did not authorized. At the same time I found a numerous fake checks on my account. They were stoped by the bank. Since january I am trying to get my money back. The bank of america keeps denying my cases. Now they said that a authorized those transfers. I tolled them that I did not. I dont even have the phone number by which online transfers were made. Someone opened a few accounts under my name and my account. Please help me. I got laid off recently, I need my money back to pay bills. Thank you.

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11:15 pm EDT
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Bank of America Customer Service

California ATM malfunction on 07/19/2023. Customer Service not available.

BOFA phone customer service ends at 11 pm EST. That is no good for their Pacific coast customers. It's only 8 pm here. Ironic that BOFA started out as a California bank, but now they're throwing CA customers under the bus. I wanted to call to report an ATM machine that malfunctioned at ate my card. THERE IS NO WAY TO DO THIS AFTER 8PM!

Desired outcome: Longer customer service hours.

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1:53 pm EDT
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Bank of America Auto loan

b of a offered me $300 to open a checking account with them and now they couldn't pay me enough to keep the account open. First off, it took over 45 minutes just to withdraw cash from my account inside the bank. They claimed that because it was a new account, everything had to be verified. Okay, understandable but when I tried to deposit my paycheck in the ATM, the message told me that the funds would not be available for 5 days! What?

My auto loan is with b of a and is automatically paid through my chase account on the 20th of each month. I made the payment early last month because my registration was due at the end of the month. I called both B of A and chase bank to stop the automatic payment on the 20th but of course the payment still went through. This left my chase account overdrawn and nsf fees were also charged so I had no choice but to cover the cost. B of A claimed they would refund the payment with a paper check that would go out the same day (06/20) and would take 7-10 days to receive it ( the $ was taken out electronically so why couldn't it be refunded the same way?). On 07/07 (17 days later!) I still hadn't received the refund check. b of a said it was just issued that day on 07/07 and it would take an additional 7-10 days to receive it. It has now been over a month that I've been without the $350. This bank is archaic! Who writes paper checks in this day and age? The post office takes only 1-3 days to process our mail so they have absolutely no excuse for holding my money for so long! As soon as I receive the refund check (sometime this year?) I will definitely close this account. No wonder they're paying people to bank with them!

Desired outcome: This entire ordeal has cost me almost $500! I want to be reimbursed for the bank fees and because i've had to use my credit card to cover basic living expenses, b of a is responsible for the finance charges added to my credit card.

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1:24 pm EDT

Bank of America Branch at 827 S Cotton Ln, Goodyear, AZ 85338

This bank is flying an American Flag that is tattered and torn as well as completely faded. This flag has been flying for weeks and just recently completely faded. This is unacceptable. You are Bank of AMERICA! I have been a BofA customer for over 40 years and a military veteran of 30 years. I contacted the bank and they said there is one "on order." I don't believe that. I also asked them to take it down. Its far more disrespect than to fly nothing. She explained, we are told we have to "fly something." Completely ridiculous! You can get one on Amazon next day or go buy one at Lowes. I also believe the size they are flying is wrong for that flagpole.

Desired outcome: Take down that distressed flag!

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suerios
downey, US
Jul 19, 2023 1:57 pm EDT
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You are correct! How disrespectful! Especially from Bank of America! Thank you sir for bringing this to everyone's attention and thank you for your service.

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2:41 pm EDT

Bank of America Claims /account closures

I was a Bank of America customer for over 5 years recently I was the victim of identity theft , my home was burglarized and a rogue employee was using my debit card without authorization. Each claim was resolved in my favor for they were legitimate claims. Bank of America did not lose any money except they provided a service in which they are paid for. The last claim I had they refused to issue the temporary credit within 10 days instead they took 30 days returned my money and closed my account. I have no ability to give dates time or amounts because they canceled my online access. They had had no just cause for closing my account Are they that Lazy ? Or is it They consider a consumer high risk because they make BOA customers do their job?

Desired outcome: Reopen my account and issue an apology to me for the grief and stress they put me through

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4:20 pm EDT

Bank of America Automated phone system

I hav had issues for many months not geting through the phone system. It gets your information wrong, than says I can't get it! Can't get it and hangs up. I tried another phone the same thing.

It's annoying and infurating. Evrytime I call I can't get a rep.

I'm a long tme, discussed with bank of america lack of customer sevice.

I tried the corperate number same issues.

This has oresisted for months and months. Sometimes I an transfred all of over the place, only to be back into the infurating automated system.

Desired outcome: talk o a rep aboutwhen payment is due

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10:34 pm EDT
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Bank of America Edd claim

It has been since 2020 that I have filed my 20,000 claim with Bank of America and I have been waiting ever since e then for a decision. I have sent in every piece of paperwork they've needed. Last week it was discovered that y claim was initially filed wrong by the claims department and was refiled correcty. As well as escalations put in several times for being past the 45 day mark of investgation. So they filed my claim wrong in 2020, and it's been pending since then. Which I believe 3 years is well passed the 45 day mark of claims being processed.

Desired outcome: Give me my 20,000

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11:03 pm EDT
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Bank of America A replacement credit card to replace one stopped by the fraud department

On June 27th my credit card was nullified because of a perceived fraud.It is now July 3rd and I have not yet received a replacement card.I have companies on autopay calling me because the previous card is the one they were using.Why does it take more than a week to send me a replacement card?This is very unsatisfactory.This occurred in my home in San Clemente California.

Desired outcome: I want a new card pronto

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1:52 pm EDT
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Bank of America Small business account

Impossible to set up account. Set up on line. Could not fund the account with a BoA personal account. Online account access was blocked. Start up documents were not sent to correct address. Can not fund the account from my personal account. Was instructed to go to local BoA to get signiture card. They did that but told me to call BoA to do the transfer. I did that but they could not do the transfer.

Desired outcome: Allow me to fund the account. Allow me to actually do banking activities online

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6:25 pm EDT
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Bank of America Edd funds some one took my card

Well I was supposed to have gotten a card but I never received it and I called bank of america to ask why I haven't received a card they tell me that the card that was shipped out was received and activated so I told them I never received one and so they send me one I received it then activated it but there was no fund on the card so I was told to file a claim and I did o started the claim back in 03/15/20-8/21/21' and they denied me so I called again tjey said that they can reopen the claim and for me to do a police report and write a letter which I did they told me to fax it along with photo id wich idi and they said to keep checking bavk every 2week if I havent heard anything so I called after two week and they say I never send them anything so I send it again they had me send it 4 different time claiming they never received it so up until this day there telling me they have no claims on file and they couldnt help me I never recieved my fund but 5,000 dollers when I was gunna get 21,765.87

Desired outcome: Nothing they would hang up the phone wen I tell who I was and why I was calling

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1:38 pm EDT
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Bank of America Check cashing

Went to b of a this morning waited to cash a 6.06 check when I got to the window she did all kinds of things on her computer then tellsme I have to deposit it there is 33.0000 in that account and I got very mouthey and walked out we have over 150.0000 in your bank and I am not sure we are going to keep it in your bank or not who makes your rules a bank that does not cash checks! Go figure

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5:17 pm EDT
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Bank of America Bank of America

Four months ago from today I have been waiting for my claim to be resolved,mind u they approved my claim May12,2023 and then went back to investigate,,I was refused temporary credit and was never aware of it either I did research to find out..Every time I call there's no update so I'm going to sue I've been given false information from supervisor as well I just want what was took from me

Desired outcome: Please approve my claim I sent in all the documents needed

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Phone numbers

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