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Avis Budget Car Rental Customer Care Service

Avis Budget Car Rental, LLC

6 Sylvan Way
New Jersey
United States - 07054

Customer Support Phone Numbers

+1 800 283 4382(Customer Service / Reservations) 1 1
+1 800 214 6094(Customer Service) 4 2
+1 800 404 8033(Technical Assistance) 1 1

Avis Budget Car Rental Complaints & Reviews

Budget Car Rental / Reservations

Cary Stiles on Dec 15, 2016
I reserved a car at Budget ahead of time so that my wife, who doesn't travel much, would not have any problems when she landed. When she got there (Louisville, Ky Airport) was a line of over 15 people because other people with some "FastBreak" program were cutting in front of everyone and...

Avis Budget Group, Inc. / Unauthorized credit card charged

Dev262 on Nov 23, 2016
This complain is about unauthorized credit charges on my Card. I rented a car from Avis Budget from 7th September till 17th September from Heathrow airport. On 31st October 2016 when I saw my statement, there was an additional charge of 95 pounds into my credit card. No explanation wa...

Budget Car Rental / Overcharged

ksagrillo on Oct 31, 2016
Rented a car at denver international airport and they "upgraded" our car for free. When we asked if there was going to be an up-charge the agent said, "no." however, when we returned the vehicle they charged us an extra $30 a day on top of our original quote!! If we had been told the truth...

Budget Car Rental / Additional charges on card that were not communicated

Lance Wright on Oct 27, 2016
In Oct 2016 I booked a Group B Budget rent-a-car online for a 3-day period. I was quoted $35/day "due at rental counter", which included an upgrade. When I picked up the car, the counter clerk took 40 mins to process my transaction (due to some card issue). At the end of this very protracted...

Budget Rental Car / Rental car poor service

Arnold G. on Oct 20, 2016
We made this reservation through Expedia. When we arrived at LAX, it took over 1 hour to be picked up by the Budget Bus after we were standing at the curb pickup spot. There were buses that were going by that were full, so they did not stop. There were others waiting and equally frustrated...

Budget Rental Car Airport / Horrible car rental service

Krista Fields on Sep 23, 2016
This was my first and last time using budget.The whole purpose of me renting a car was to drive a couple hours away to go on a hike that we planned. We only needed a day rental and i expressed that to the agent i spoke with when booking. I arrived from tampa to denver at 12 pm. I got to...

Budget Rental Car / Hidden Charges for RSN and XMR

staceyleiber on Sep 16, 2016
Beware of RSN (Road Safety Net) and XMR hidden charges. I did not accept these optional services. I was charged $6.99 / day for RSN and 6.99 a day for XMR that as a government employee I am not authorized to use. I've complained to Budget and asked for a refund I'm pending their response...

Budget Car Rental / Budget

Bre Sims on Aug 23, 2016
I thought I lost the key to my trunk rental through budget, so I had to call road side assistance to seek help. Well, I found the key and called back to cancel within 30 minutes. No one from road side assistance had to come out and help because I cancelled services. They charged me $400...

Budget Car Rental / Bad service

abi 1955 on Aug 15, 2016
I booked a car through rentals from budget at heathrow. I arrived there at 23.00 to pick up the car. I supplied my confirmation Voucher plus my UK driving license, UK passport and my Credit Master Card. After 15 minis the person behind the desk refused to supply the prepaid booked car to...

Budget Car Rental / Customer Service, Lying about insurance required

wendyys on Jul 6, 2016
Similar to the other reviewers complaining about the extremely long line and dirty office, I had the worst customer service. I had booked my reservation through Costco travel and thought I was getting a really good deal on the car. Upon arrival, I was notified that I had booked a "compact"...

Budget Car Rental / car rental

Ruby Hollowell on Jun 3, 2016
We rented a vehicle at the airport in Tampa Fl. we had rented it off line and had everything set up to go. When we went to the service desk the lady who assisted us said you know your paying 80.00 per day for this vehicle you could save and spend 60.00 a day instead well of course we said...

Budget Car Rental / car rental the ldw trap

Peter B14. on May 22, 2016
When renting a car in Florida, on collecting the car I got charged a huge amount of money (more than the carrental itself) because of LDW costs. The Budget lady explained to me that US citizens are sometimes personally covered for LDW. However as one of the first questions concerns your...

Budget Rental Car / Charge for additional driver

B Woodard on May 20, 2016
Picked up my rental car and asked if I could add an additional driver when he arrived the next day. I was told there would be no additional charge. When we stopped by the next day they wanted $100+. I was told because I had no kind of discount (AAA or Costco which I would have qualified...

Budget Rent A Car / overcharged

robert mcginnis on May 16, 2016
Rented a car online through Car rentals.com for a trip to Phoenix. Reserved for 13 days, beginning April 4, 2016. My wife was arriving there on Monday, April 4 and I was to join here on Thursday, April 7. Estimated charge for a Ford Explorer, or similar, was $645.37. When my wife arrived to...

Budget Rent A Car / car rental

M Sarki on May 4, 2016
Unbelievable, but the female counter service rep treated me like a bum or homeless person. My long hair and severely casual clothes prompted her to judge me inappropriately and embarrassed me in the so-called"fast-break" line (of which I am a member). The Ford Focus I paid for in advance...

Budget / Car Rentals

dinistic on Apr 26, 2016
I've booked the car online with a children toddler. I've paid and when I arrived to the Sao Paulo, Brazil Airport, the agency didn't have any toddler available. So as I was with my children I couldn't get the car available. in the local agency, no one wanted to write down what happened and I...

Budget / Paid and didn't get the car

dinistic on Apr 25, 2016
I've booked the car online at VAYAMA.com Regular car with a children toddler. I've paid and when I arrived to the Sao Paulo, Brazil Airport, the agency didn't have any toddler available. So as I was with my children I couldn't get the car available. in the local agency, no one...

Budget Car Rental / Van rental

Sally O'Meara on Mar 25, 2016
My son rented a 12-passenger van from the Troy, MIchigan Avis office on March 11. The van sprung a leak and left the kids stranded on a desolate Colorado roadside for 4 hours. The replacement van's windshield wiper flew off after a couple miles. Avis refused to replace it and made my son...

Budget Car Rental / Car rental

Njack on Feb 9, 2016
I booked and paid for car rental for a minivan for my family over Christmas in Florida. It cost £516.76 which included all statutory insurance required to drive in USA. I have been travelling to the states for over 10 years and I am familiar with the car rental, however, I usually use Dollar...

Avis Budget Group, Inc. / Deposit & overcharged moneys not reimbursed after 4 months

Desmond Painter on Jan 26, 2016
To Whom it may Concern:- I, Desmond William Painter of South Africa hired a car from the above-mentioned Company from 10 September 2015 to 24 September 2015 on Contract No.450932263. The Avis Representative – Y. Sabbar – apparently could not do the transaction on our Credit Card [which i...

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