Avast Software
reviews and complaints

My parents, unknowingly, were charged hundreds of dollars for Avast products, like Cleanup premium and premium security, and driver updater over and over again. Once we found out, we were only able to get the most recent subscriptions refunded. In one month, they were charged for Cleanup premium 3 times! Insanity! Why would a company let this happen! Here are some examples:

Order ID: #[protected] Included subscriptions: Avast AntiTrack Premium

Purchased: January 15, 2022 Total: 52.74 USD (including tax)

Order ID: #[protected] Included subscriptions: Avast Driver Updater

Purchased: November 10, 2021 Total: 42.19 USD (including tax)

Order ID: #[protected] Included subscriptions: Avast Cleanup Premium

Purchased: November 10, 2021 Total: 63.29 USD (including tax)

Order ID: #[protected] Included subscriptions: Avast Cleanup Premium

Purchased: September 12, 2021 Total: 63.29 USD (including tax)

Order ID: #[protected] Included subscriptions: Avast Cleanup Premium

Purchased: August 26, 2021 Total: 63.29 USD (including tax)

Order ID: #[protected] Included subscriptions: Avast Cleanup Premium

Purchased: August 24, 2021 Total: 25.32 USD (including tax)

Order ID: #[protected] Included subscriptions: Avast Cleanup Premium

Purchased: August 20, 2021 Total: 63.29 USD (including tax)

Order ID: #[protected] Included subscriptions: Avast Driver Updater

Purchased: April 20, 2021 Total: 50.39 USD (including tax)

Order ID: #[protected] Included subscriptions: Avast Premium Security

Purchased: March 2, 2021 Total: 73.84 USD (including tax)

Order ID: #[protected] Included subscriptions: Avast Premium Security (Multi-Device) Purchased: February 26, 2021 Total: 94.94 USD (including tax)

And the list goes on.

I did not order anything from Avast and over the last 3 years (just noticed it today because it came out twice) I have been charged $384.21 unknowingly.

Keep getting messages through my email from Avast asking me to renew some of my subscriptions even though their due dates are months away.

Have six Avast one year subscriptions in use but the problem is

Avast are still requesting me to renew three of them that are way before their due dates. These are the 3 items:

Avast Driver Updater: (expires 3rd March 2022). Correct expiry date Nov 5th 2022.

Avast Premium Security:(expires 18th March 2022). Correct expiry date May 27 2022

Avast Cleanup:(expires 18 March 2022). Correct date is Sept 17th 2022.

My Avast account details contains different expiry dates compared to the dates listed in parenthesis..(...)

Ps. just hope I'm not getting corrupt email!

Peter Parris.

Thankyou.

I have a debit that was taken out of my bank account 535274 XX XXXX 1650 on 16-th january 2022 without ever purchasing your software. How a company can take money from me without my permission raises the question, how did you get access to my account in the first place? Please refund my 119, 99 EUR immediately!

Fuad Muderizović, 71000 Sarajevo, ul. Grbavička 57/III,
BOSNIA & HERZEGOVINA,

e-mail: [protected]@bih.net.ba
filling.[protected]@gmail.com

Please credit the charge of $95.39 That I did not authorize. This amount was on my bank statement with the date of 1/10/022. I do not know what this is for and to my knowledge did not authorize it. The card ending in 1647 was used in this transaction. I want this taken care of immediately and I want to know that it has been taken care of

Julia Fiala

Avast has automatically billed my credit card, $89.99 for services of computers that are no longer in existence and have not been in existence in several years.
I have requested a refund for the this charge. I have tried contacting AVAST and left on hold with music for an hour. Today I again tried to contact avast and was able to figure out through their many myriad of processes to reach someone.
They want to delay another 7 days to review my account and see if I am illegible for a refund.
I am going to the bank and request my monies returned.
Lena Beach

Olette laskuttaneet tililtäni 69, 99 euroa ilman, että olisin tilannut teiltä mitään 15.11.2021 Arkistointitunnus [protected], viesti 431871******[protected]. Muita tietoja tiliotteessani ei ollut, ei edes tilinumeroa, mihin rahani ovat menneet! Haluan rahani takaisin heti tai otan yhteyttä kuluttajansuojaan mitä pikimmiten! Olen ottanut asioista selvää ja olette tehneet tätä useammille henkilöille aikaisemminkin, joten pistäkäähän töpinäks!

I wish to have these charges deleted currently and in the future.

May 27th 74.99 pounds 23 June 49.99 pounds July 23 49.99 pounds.August 27th 59.99 pounds.Proberly onMastercard with last 4 digits 6793.

Hi there
I have enquiry from your selves that I am still waiting to get a refund from a payment of £49.99 that has been taken without my consent, Someone was dealing with this but has not answered my last reply about you sending a e mail for the payment request to a misspelt e mail. If the e mail was misspelt it means I never received it and so was not aware you were going to take the payment as I would have cancelled the payment from being taken, so me this gives me the right to get my payment refunded back as I do not want the product. The enquiry number is [protected] and I would like a update on what is going on with this please other wise I will be going to trading standards as I am really not happy with Avast and how you are dealing with this for me

Liz Clarke

I recently tried to renew my norton software. I got a company called My Norton instead, which was apparently a scam company. When they downloaded their files, all of your icons dissapeared, however we just got a deduction from our credit for $ 75.34 from DRI Avast. What should we do now? We paid this My Norton outfit over $ 200.

Charge was made 9/01/21 and were not authorized and am requesting a refund. You have my Credit card on file by since this it has been terminated to prevent future charges from being processed by Avast. I will expect a check in the mail for the amount of $95.39 sent to James Hundley 401 2nd Ave SW Waverly Iowa 50677.

On the 7/09/2021 avast has taken 69 Euro from my bank account without my permission this has happened before and keeps hapening, they will not recognise email's I have tried several times what sort of company is this ?. I had been using avast's VPN services untill two years ago then I changed to another company but avast still charged me. I contacted them asking avast to stop taking money from my account which they then refunded, but as I have said above avast still debits my account . I have included the transaction as it apears on my bank statement.

8 September 2021 POS
DRI*AVAST SOFTWARE

Debit card ending: 2214
Transaction date: 07SEP21
Organisation: DRI*AVAST SOFTWARE -
Need help with this transaction?

Other info: AVAST.COM/ORD IE

Type: Debit Card Transaction

I did not authorise a repeat payment of my original order. I used paypal for this very reason. I do not want to renew with you and have not installed this product. You submitted an illegal request and received payment of £49.99. (Your product was incompatible with my PC and I uninstalled Avast a long time ago.)

Order ID

[protected]

Order date

9 September 2021

Authorized reseller

Digital River Ireland Ltd.

Their VPN made my iphone inoperable, so I cancelled it last year during the trial period. I just got a charge for $94 on my credit card from Avast. I contacted them and they said that I cancelled the VPN program last year but I didn't cancel the auto-renew! How can you cancel a service and still have auto-renew! Absurd and fraudulent in my opinion.

Please note that I cancelled use of your software in 2020 after approximately using it for 4 or 5 months. I did this using the protocol on your website. I did not ask for credit for the balance of the year which was not used. This current charge to my account made on [protected] is unauthorized and either was made in error or (I hope not) deliberately.
Kindly issue a refund to my credit card account. I have notified my bank of this unauthorized charge.
Thank you.
Donald J Trombley
[protected]@gmail.com

I wish to know why i am being charged every year for i dont even know how long for something i never use and don't remember signing for any recurring charges all i see is my money taken out off of my account wich i cant even stop nor cancel through my bank i do g even have ang costumer reference numbers or anything all i van give you is my name mrs merita qamili
Can someone please get in touch with me so i can claim all the refund for all the years i was unaware i was even paying and cancel any future payments please

Please contact me via email
[protected]@msn.com

Please find details of the transfer taken out of my PayPal account on the 1st July.
I have not purchased any software from you nor agreed to auto renewal.
I would like my money refunded immediately as this looks like a scam.

Billing ID

B-6PA22156KK662491L

Total billed amount

$32.99

Seller's details
Description

DRI*AVAST Software order [protected]

Ich habe eine Belastung von 101.10 CHF am 10.06.21, die von meinem Kreditkarte genommen wurde, ohne jemals Ihre Software zu kaufen. Wie ein Unternehmen ohne meine Erlaubnis Geld von mir nehmen kann, wirft die Frage auf, wie haben Sie überhaupt Zugang zu meinem Konto bekommen? Bitte erstatten Sie meine 101.10 CHF sofort zurück! und bitte um sofortige Stornierung!
Mit freundlichen
Sandra Hügli-Mathys

On Arpril 2021 my dad was charged for avast 2 times for one thing.
14.99 euro and 59.99 euro twice.
For the same avast programm.
The paper which inform him, was arrived at home two mounths later from charges. He is an 80 years old man, and he didnt understand what happened. The only thing is that avast was charged him twice for the same thing 190 euro totaly.
We want refund, as soon as possible.
His mail is [protected]@hotmail.gr
my mail, which i inform u, is [protected]@yahoo.gr
Please i want to inform me for the progress to my email address.
Thank u