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2.0 40 Reviews

AutoAnything Complaints Summary

10 Resolved
30 Unresolved
Our verdict: When using services from AutoAnything with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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AutoAnything reviews & complaints 40

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Newest AutoAnything reviews & complaints

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3:57 pm EDT
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AutoAnything Have not received parts that were ordered almost a year ago.......

I ordered parts for my Chevy SS from this company on October 7, 2022. Since then I have not received them and the last correspondence from them was an email on May 2, 2023 that the shipping date was August 28, 2023. When I did not receive the parts I began calling the customer service number after September 4, 2023. The phone rings busy every time I call no matter morning, noon, or afternoon.

Desired outcome: I would like a refund as I paid for the products at time of purchase and I have not received the parts.

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7:29 am EDT
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AutoAnything Horrible Customer Service

Hey car people avoid buying product from AutoAnything. Their customer service STINKS. They took my money and I have not received what I ordered. Made multiple attempts to contact them and I get no response.

I had to contact my bank to report them plus go thru the inconvenience of canceling my debit card and getting a new one.

I have purchased many items from them in the past with no issues, something has changed drastically on their end BUYER BEWARE.

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7:57 am EDT
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AutoAnything Cover Craft

Please someone help me with this issue. Iv'e sent 5 emails to customer service.

Order number [protected]

Good Morning First my order was canceled. That I did not cancel. Then a refund was issued. And now the refund was cancelled. I sent an email to customer service when the order was canceled and never heard from them.

Please can you help me with this issue.

Thank you Richard North

[protected]@gmail.com

[protected]

Desired outcome: REFUND

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Is AutoAnything legit?

Our verdict: Complaints Board's thorough examination reveals AutoAnything as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, AutoAnything stands out for its commitment to quality and security. Clients considering AutoAnything should delve into its customer service record to gauge compatibility with their expectations.

AutoAnything earns 94% level of Trustworthiness

Perfect Trust Endorsement: AutoAnything achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for AutoAnything. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for autoanything.com can be seen as a positive aspect for AutoAnything as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of AutoAnything's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Autoanything.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Autoanything.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for AutoAnything have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up AutoAnything and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with AutoAnything's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 0 complaints were resolved.
  • AutoAnything protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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2:49 pm EDT
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AutoAnything order [protected] sneaky cancellation

I ordered a one car seat cover (order# [protected]). After a few hours my son came home and gave me a whole set for the father's day. I contacted Autoanything.com for cancelation and saw on the fedex tracking ( FedEx notified to void this shipment message) that shipment was canceled at 8.20am. Nevertheless today I received a package and after tracking realised it's the very same canceled order was sneaky reshipped at 3.21pm. the same day it was canceled. Now to return this order I'll have to pay a return shipping. Never ever will deal with Autoanything.com again. Attaching order receipt (look at 2 tracking numbers).

Desired outcome: free return

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11:51 am EDT
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AutoAnything Ordering shocks.

Hi. I ordered shocks from auto anything on march 23rd 2022. The order# is [protected]. Gabriel air hijackers. I patiently waited but was curious about a tracking #. My wife also ordered a set but recieved email saying they were not available. I never got my email so I called auto anything's supplier. They said the shocks have not been sold for 4yrs from them. After waiting and my car sitting for days at mechanic expecting part to come I called auto anything and operator told me to wait until the tracking# comes but there was never a package. I had to actually chat with an agent who finally told me the part was never in stock. Wow! That's how your supposed to treat customers? You guys should make this right. Do something besides refunding my money after heartbreak! You guys were yhe ONLY company that had the part after an extensive search. Disappointed big time!

Desired outcome: I want some kind of show of good faith. Cant have a customer waiting in vain like that. Not good business!

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1:27 am EDT

AutoAnything mud flaps for 2021 sierra 1500

flaps are not even close to fitting i have sent 2 request to return part #58276 and order #[protected] recieved 3 return request #584440 but have never gotten any follow up i have also disputed the bill with my credit card company this is not how i thought this would be handled

Desired outcome: refund

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8:11 pm EDT
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AutoAnything Tool Box for Truck Bed.

The product was delivered, the box it came in was intact, nothing looked like it was crushed. Opened up and the insides were crushed, the lid was warped and jammed. The company (anything auto) did nothing but say, oh you signed for it, you're stuck with it. I just want to tell folks, buyer beware, this company does not take care of their customers at all. You'll be sorry.

Desired outcome: Just wanted them to damaged product.

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1:00 pm EDT

AutoAnything Wrong item sent after placing order on the phone with customer service

I placed an order on the phone so we could make sure the right part was ordered for a 12 inch drop down step. I received the box in the mail and gave it to the mechanic to install. After the install it was discovered that I was sent a 7 inch step instead of the 12 inch step I paid for. It has been about a month now since I tried to resolve this. I need to talk to someone that can help me. I should not have to even pay for another install. It was your error. Who can I contact that can actually do something about it?

Barry Roberts
[protected]@rocketmail.com
[protected]

Desired outcome: To get what I paid for the 12 inch, but now I have learned there might be a 15 inch step

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5:08 pm EDT

AutoAnything Shorted order

They shorted my order. Package was received in poor condition. It was partly open, and there was only the air filter, I inquired about the car bra I also ordered, they first told me it was on bo, and then sent me another email saying it was lost in mail that it fell out, "i" had to file a claim and file all the paperwork and everything. They could do nothing else, they do not have a customer service. I ordered the same car bra from amazon and low and behold it would not have fit in the box I got them. Total scoundrel's and criminal operation. Avoid at all costs! You will lose your money. Here's the chain:
This is the first one:
Ricardo palacios commented:

Dear mike,

Thank you for reaching out to us! We were able to review the status of your order. Unfortunately this order had to be pushed back by the manufacturer.

In full transparency due to covid-19 some shipments are taking a bit longer than normal to ensure the safety of our customers and those employees filling orders from our vendors.

We apologize for any inconvenience and unnecessary confusion caused by this.

The newly revised estimated shipping date is now
10/7/20. Once this order ships we will be able to provide you with the carrier information and a tracking number.

Second email:
Ricardo palacios commented:

Dear mike,

We are so sorry to hear your order arrived in this condition. This is definitely not a normal autoanything experience and we want to make this right! We are limited in the support we can provide via email. However, if you give us a call at [protected], we would be happy to help you file a damage claim and set up a replacement order at no cost.

I waited 2 1/2 hours before hanging up.

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5:18 am EDT

AutoAnything hd spinout wheels

This company is bogus and fraudulent. They should be shut down. They are bogusly selling products that they don't have available. They sold me rims for my car, and said they had them in stock. Over a week later they send me an email saying they never had them in stock, and I would have to wait for them to be available. They even threatened to charge me a 20% restocking fee if I was not willing to wait. I don't see how legally they can charge a restocking fee for a product they never had in stock in the first place.

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Bailey- AutoAnything Representative
, US
Aug 19, 2020 6:40 pm EDT
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Hi Patrick!

I believe that we have already resolved this issue with you, but I do want to sincerely apologize again for the trouble you experienced with this order. We never intend to mislead customers about our stock levels, and there definitely is not a restocking fee for cancellations. I sincerely apologize for any poor communication or mistakes made on our part.

Thank you,
Bailey, AutoAnything Representative

ComplaintsBoard
J
3:49 pm EDT

AutoAnything Customer service, wrong product shipped/exchange

Was on phone for literally 1 hour 46 minutes on hold and had to leave my house. Tried online chat, and never got past number 4 after 2 hours. I received the wrong roof rack and need to exchange for the correct one. Easy to take my money, but not to do the right thing and help a customer. If you do not respond I will dispute the charge on my credit card.

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Bailey- AutoAnything Representative
, US
Aug 19, 2020 6:42 pm EDT
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Hi John,

I am so sorry to hear that you received the wrong roof rack for your vehicle and then had so much trouble reaching us for a return.

Unfortunately, our customer service team, as well as our manufacturers, have been extremely backlogged due to the pandemic. Offering high quality customer service is our number one priority, and I apologize that this was not your experience.

I know this apology is long overdue, but I do want you to know how sorry we are for how frustrating of an experience you had. Please let me know if you still require assistance, or if there is anything we can do to earn your respect back.

Thank you,
Bailey, AutoAnything Representative

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1:02 pm EDT
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AutoAnything X-treme gate slide-out truck bed extender

The worst website to buy from. I order a X-Treme Gate Slide-Out Truck Bed Extender for my truck for work and they said it would arrive in few days. I got a email stating they out of stock because of over order and I have to wait a month. I was upset but I really needed it. Day before It suppose to arrive they email me saying they discounted and there credit me my back. F**k no. I want my money back. Worst thing ever. Calling my bank to let them know this website is a scam

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11:23 am EST

AutoAnything Customer service

Returned 4 wheels today and company wished to charge me over a hundred dollars in shipping. Email never returned, hung up on twice, and a chat ended twice. Company hasn't refused to contact me regarding this issue or refund me shipping amount when wheels never left fedex truck and fedex told me directly that it was a scam to charge me shipping. Multiple complaints filed

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4:56 am EST

AutoAnything Misleading

Extremely disappointed in this service, especially how they don't keep their word.
I paid for an expedited shipping, as I urgently needed it for my car repair. It was supposed to arrive in 3-4 business days and it was fine, but it didn't arrive. I contacted them and asked what happened, they said that actually, their expedited shipping takes a little more than 3-4 business days. What? How can it be an expedited shipping then? Why did I pay for that if I couldn't get the fastest service?

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11:24 am EST
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AutoAnything Mossy oak seat covers

This company is a scam and a fraud. Theye have stolen my money and will not give me a status update on my product. I purchased front and back row seat covers Jan 8 with a ship date of Jan 20-24. I received a revised ship date on Jan 24 of Feb 14. On Jan 28 the product was shipped and delivers Feb 3. Only the front row was delivered. I called customer service who spoke with the manufacturer coverking that stated they did not receive the backrow order. The order was resent and I was to be emailed of the status. No email. Called on Feb 10 to check status and was told ship by Feb 17. No shipment. Called on Feb 28 to check status and the mailing label was created but not sent and the manufacturer didn't know why. Customer service was suppose to check and email me next morning, never did. Called Mar 1 and the customer service rep couldn't get through to manufacturer so they were going to call me back once they got an answer. Never called. I called Mar 2 and was on hold for an hour only to be told that the customer service rep still couldn't get through to manufacturer, coverking. I spoke with supervisor who said that I could not return front row as the product had been put on my car and she could not provide a ship date. Do not ever purchase from this company.

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5:03 am EST

AutoAnything Worst company! Don't buy from them!

I found something I was looking for on AutoAnything website and immediately made an order. I was really excited about my purchase. Unfortunately I never received anything because my item was not in stock and quite a lot of time passed until they finally told me. I'm very disappointed that I wasted my time and I will never buy from them again. This company is unprofessional and unreliable, it took them over two weeks to contact me and tell that my order was no longer available. Total waste of time.

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4:03 am EDT

AutoAnything Never again will I purchase anything from AutoAnything

Bought something from AutoAnything and paid over $200. Received my order in a timely manner but unfortunately everything I received arrived damaged. Called AutoAnything customer service and they refused to refund my money. I have talked to 2 different reps, wasted my time, and they finally offered me a replacement! Well, better than nothing so I agreed.
Two weeks later I called again and asked why was it taking so long. They said that I have to be more patient. Gave them another extra week and nothing. Asked for a refund and they said no again. What a joke!

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3:46 pm EDT

AutoAnything Seat covers

Do not ever deal with this company. I ordered a set of seat covers for my 2016 sante fe through autoanything and they are a disaster. I received them in mar 2016 but due to weather (i'm in the midwest) and personal issues, wasn't able to install them until around mother's day. The covers were so difficult to install I was only able to get the drivers' seat done. After about a week and a half the cover started to fray and fuzz. When I contacted autoanything about this I was told that I only had 30 days to return them, something they neglected to tell me. I was told to call the manufacturer and they would handle it. When I called the manufacturer (cal trend) they also told me no return nut they would do an exchange for the fraying cover. 4 weeks later and no replacement. Cal trend say they have no record of the request and to take it up with autoanything for exchange for a different material set of covers alas an exchange. Autoanything said that they were denied an exchange through cal trend and we only had the initial 30 days anyway. When I asked about that policy they mentioned it was on their website, just not anywhere I could easily have seen it. They are unwilling to help us exchange our coves for the same thing in a different material and frankly were not the nicest people to deal with, a bit rude. I am now stuck with a set of crummy seat covers that autoanything refuses to help out with and an upset wife whose car they were for.

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10:07 am EDT

AutoAnything Shameless company!!

I have ordered some products from AutoAnything two times and both times my experience with them was a disaster. First time it took them over a month to deliver my item, and I'm still waiting for my second order. It was placed back in February and I received nothing yet! When I called AutoAnything to see what was going on with my order they said that it was on its way. They refuse to cancel orders and don't give refunds, so all I can do is wait. But I have no idea how long will it take! Shameless company!

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1:49 pm EDT

AutoAnything Wheel purchase

Purchased wheels from their site using their lookup tool. Wheels are wrong and they wont take back because they are mounted. the wheels have the wrong offset for my vehicle. They said I should have called for verification. They shouldn't be allowed to sell wheels if they cant look them up correctly. I don't work at a wheel store. Very poor customer service. The manager barely speaks English. Take your hard earned money someplace else !

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Phone number

+1 (800) 874-8888

Website

www.autoanything.com

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