AT&T
reviews and complaints

The commercial where the husband signed up for
AT&T service is positively inappropriate & personally
I would like to know who approved this commercial?
Someone should be reprimanded for something so
inappropriate. I would not treat a stranger like she
talked to her 'husband' I am sure that whoever
approved it would not be decent enough to apologize
and pull it. Shame on ... whoever you are!

ATT Uverse has once again decided to update their firm ware on a weekend and in the process deleted all of my recordings and denied me the ability to use the service I am payning for. The last time they did this they managed to make the equipment unusable in the process of trying to restore the service and charged me fifty dollars for the ir extra effort. Avoid this provider at all cost if you value your entertainment opprotunities.

My cell service was suspended because I was over 15 days past due. I have been with AT&T for over 2 years and have been in excess of 30 days past due numerous times but this was the first time I was suspended. When I discovered that I was suspended, I paid immediately. Later that day I received a notice in the mail saying I was AT RISK of being suspended (letter was dated 5 days prior). It also said I would be charged $40 for reconnection. I called AT&T to get the charge waived, but after going through three reps, they would only waive half.
They said they called (seems they called my wife's phone), texted me (they did NOT), and sent me emails (they sent one - other than their daily spam wanting me to sign up for more services - but the email they sent just said "call" - no reason, no indication it was about billing, nothing). I have been very satisfied with AT&T previously, but i'm really considering going back to Verizon due to this incident. I asked the Supervisor if this is what they consider good customer service - cutting off service prior to notification in writing, and changing their policy on payment without notification, and then basically calling the customer a liar. Instead of praising AT&T as I had done in the past, I am wasting time to criticize them here - and this won't be the last venue I do so.
Nice job AT&T - you've turned an avocet into a detractor for $20!

I signed up for AT&T DSL service via their website on 05/31/11 during the order process I selected self installation and that I already had an existing AT&T compatible DSL modem. My online order clearly states that there would be no equipment fee or installation fee. On 06/02/11 an AT&T installation employee arrived at my home, when he informed me that he was there to setup and test my AT&T DSL service I told him that was really nice of AT&T to send someone out to install service for me even though I had selected self installation. When I asked if there was a fee for him coming out he said no there is no fee. After he was done setting up service he gave me a service summary that clearly states no fees or charges which we both signed. Shortly after that I had made several advance payments on my account so I had a positive credit on the account for upcoming months. In August I received a bill showing a $120 dollar installation fee on my account. I called in to AT&T several times regarding this issue and every time I was promise the issue would be resolved except today 09/30/11 when they told me they would not issue the credit. I was transferred to retention to cancel my service because they would rather lose a customer than credit the incorrect charge. I asked several times for an email, fax number, mailing address where I could send the documents proving I was right. I kept my original order confirmation from AT&T’s website, the installers work order, and all of my bills so I could prove to them that I never asked for installation or approved any additional charges for installation. Not once would anyone provide this to me so I could dispute the charges and remain a customer.

Without question the worst customer experience I have ever had!
Dates called in to dispute bill: 8/29, 8/31, 9/9, 9/13, 9/21, 9/30

on sept 27th 2011 at 1230pm a white 4x4 f150 AT&T truck raced up on me as i was going from the 90 east to the 405. the 405 has 2 lanes that merge into 1 and this truck was behind me as he raced around me and forced his way in front of almost sending me into the wall. i was less than an inch from hitting the wall. then as i came up behind him again, he slammed on his brakes nearly causing another accident. then he started weaving in and out of traffic cutting off other drivers while speeding. he is a very dangerous driver and a danger to other drivers. he poorly represents AT&T and makes them look bad. tried to make a complaint on their website but they charge $25. his license was #8y84472. id #[protected]

The new AT&T U-Verse they advertising for $14.95 per month the real cost per month is $48.95 but they have a program that they do not tell you that they give you a $24.95 per month credit back to you account for the 11 month up to a year. Equipment cost is $90.00 but they give to you for $75.00 but you have to hunt for a reward of $15.00, there router can’t be buy in the store so if go broken after 90 day you will be spending another $90.00. Installation $36.00 that is not really installation you have to do yourself because if you want the technician to go to your home and do the job is another $95.00 for installation. The first bill will be at your home is $174.95 for the first month and they sent you a welcome letter that you have to hunt for the reward bundle or credit back to you or you will be paying $48.95 per month and all the hitting fee, if you don’t get this offers they hitting in the complicate web site., you will be stock with a big bill that other carrier can offer you for $39.99 without any hitting fees.

ATT advertized for you to try thier new u-verse svs bundle for 30 days and if you do not like it you can switch back to your old svs and money back well I gave it a try and before 30 days was up I decided to go back to my old svs due to the fact that when lost of power you have no phone svs at all and my internet was not any faster than what they claimed so I decided to go back to my old svs I called ATT and informed them that I want to go back I was told that I could go back to my old phone svs but I was stuck with the internet svs from uverse because it would cost ATT uverse too much money to switch me back and I was not worth the cost and they could not honor thier agreement to switch back so I was forced to be a customer with ATT u-verse internet svs which is no faster than the svs I had previous well it took them 10 service workers to put my phone service back to land line and 2weeks later before I had a land line phone service if anyone out there is even thinking about getting ATT-UVERSE service do not do it you will be sorry they are only trying to get you out of your old contract and start with new billing fees and charges dont be a victim of ATT U-verse

My AT&T Saga – the Continuing Story

Following is a very long timeline explaining my ordeal with AT&T.

All I wanted to do was move into a new house some five miles from my old apartment. After two and a half months of dealing with AT&T, you would think I tried to move my Uverse service to the moon.

Mid June – After several misdirected calls, several of which were routed continuously to the business division regardless of my telling the representative that I was calling about a personal account, I finally get through to the right people to move my uverse service to a new address on 6/30/11. I request a new phone number as my old one gets calls all hours for a defunct auto repair shop. Installation date confirmed as 6/30/11 that day on the phone.

6/30/11 – No communication from AT&T and no installation tech at new address. Call placed to AT&T yields, after several hours on the phone, a final response of “We are not sure exactly why this problem is happening though we know it is one that consistently happens when scheduling moving of service. Someone will call you tomorrow with a course of action to resolve.”

6/31/11 – no call from AT&T

7/1/11 – Called At&T back and after spending an hour and a half on the phone, no forward motion is made on the issue except another statement of “we will call you back tomorrow MORNING to discuss resolution”

7/2/11 morning – no call from At&t so I called back to be told, “no one should be telling you they will call you back the next day if they cannot commit to it” I am told again that they are working on a resolution.

7/3/11-7/6/11 – rinse and repeat process

7/8/11 – After 10 hours on the phone over the course of one week, the response is that the order is completely messed up and “hanging in limbo” with no apparent way to correct it. I make the suggestion that perhaps they should just cancel my old service and create a whole new order which is met with a skeptical response of “I guess we could do that, but you will lose your home telephone number”, which of course makes me giggle hysterically as that was one of the things I initially requested – a new telephone number. New order is set up and after much discussion and hair pulling on my part, an installation date of July 25th is set upon (note that this is almost a month after I should have had service installed at the new house). I believe it was some time at this point that a credit was issued against my account for $100 because of the problems I had dealt with.

7/25/11 – AT&T tech is an absolute joy who stays for five hours to ensure that everything is set up properly. Woohoo! Light at the end of the tunnel? Just a glimmer…

I receive no billing or communications on the old account after this point.

Around the beginning of September – I start getting calls from AT&T to my cell phone. I answer three “please hold for an operator calls. The first time, I am routed to a woman who speaks so little English that it takes several minutes for her to understand what my name is and how to spell it. She says that someone is trying to install service at the apartment I use to live in and that they can’t do it because there is still service in my name at the apartment. Which is funny since my service should have been disconnected at that location on 6/30/11. She says she will take care of it and we part ways.

Later that same day, I get another one of these automated calls “please hold for an operator”. I get another person who speaks little English. This guy doesn’t even have a clue why I was called. He sees no problem with my account and sees no flags on the account to show why I was called. I finally have to tell him that after a half hour on the phone with him, I have a meeting I have to go into as I am at work.

Because I am not confident in AT&T at this point, I later call AT&T uverse customer service in the USA.

The first person I speak with says that they can cancel the account and then I will have to call back when I get my final bill to dispute the charges for anything after 6/30/11. I tell him that is unacceptable due to the amount of personal time I have wasted on the phone with AT&T. After another 45 minutes on the phone, I get a hold of a guy who listens to the situation and is able to go in and supposedly cancel the account, clear up the back billing and issue me a credit for anything I have over paid. He also asks if I ever received a communication about returning the equipment, which I haven’t, obviously, because my old account was never cancelled. He says I will receive instructions on returning the equipment, which I did receive and then used to return the equipment. I have tracking information for this return.

A few days after I returned the equipment, I receive a bill for $491.86 - $450 of which is for unreturned equipment – which is wrong of course. This also includes billing for between 7/27/11 and 8/26/11, plus a forwarding of charges for 6/27/11-7/26/11 for which I never previously received communication.

By my account – AT&T owes me $77.88 from where they should have billed me $22.12 minus a $100 credit (pain and agony credit) for the billing period between 6/27/11 and 7/26/11 plus a credit of $128.08 (another pain and agony credit) on the bill from 7/27/11-8/26/11 totaling a credit of $205.96.

Additionally, I have wasted over 14 hours on the phone with AT&T customer service and 8 hours of paid time off from work (waiting for an installation tech who never showed up) that I will now not be able to use towards my personal vacation. Based on my rate of pay, that wasted 22 hours is worth approximately $600.00. I am not factoring in the stress of the situation, the loss of sleep, the inability to communicate with the outside world during the time between 6/30/11 and 7/27/11 in the form of a home phone or internet connection.

I am a fairly intelligent and very persistent person who insists on doing things the right and fair way. I feel for anyone who is not able to keep track of these ridiculous account issues. AT&T’s system has created an environment in which their reps are powerless to assist customers with even the most basic of account transitions – a residential move!

Every customer service rep I have spoken with has been incredibly kind and understanding, has tried to manage my frustration, has tried to issue credits to make good on my lost time and energy, but they are facing a monolithic computer and database system that doesn’t allow them to use their minds to correct issues.

Unacceptable.

I renewed my contract with AT&T and was told that I had 30 days to cancel my contract if I changed my mind, without having to pay an early termination fee. The service during the first few weeks so was sub-par that on the 28th day I went back & canceled my service and moved to another provider. I returned the phone & all the accessories.
Two weeks later I receive a bill for $378. I called AT&T and spoke to a rep and she informed me that "buyer's remorse" (as she called it) isn't a reasonable excuse for returning, and because I took my number with me to the other provider that I am being charged the early termination fee.
Buyer's remorse?! I would have happily stayed on with AT&T but 1 in 5 phone calls were dropped. There were more areas than not where I would have no service or 1 bar -- and I live in a metropolitan city! I was not staying in a 2-year contract with a company that was not providing the service I was paying them for, so I left within my 30-day window.

There is a current A T & T commercial wherein two parents are standing behind a sofa with their two children seated there. The father states that there is only room for one more recording on DVR and they then debate which child should get their way -- discussing which child they love more - which one is more deserving - which one is more beautiful. NO CHILD ON EARTH SHOULD BE SUBJECTED TO THAT COMMERCIAL or be made to feel that their parents judge one over the other of them... what on earth? I will boycott any and all AT&T services until that commercial is removed from the air. AT&T should be ashamed! There are enough children out there suffering parental abuse, verbal and physical - bullying at school and low self-esteem. GET THAT COMMERCIAL OFF THE AIR!

My friend gave me an iPhone as a gift. So I used it as my phone. But I never use it for Internet services. AT&T detected that I am using an iPhone (They invaded My Privacy!) and add a $25 monthly data plan on top of my bill automatically!

1) AT&T infringed upon my human rights - my iPhone has no liability with AT&T and it is legal. But AT&T force me not using it unless I pay them!

2) AT&T invaded my privacy - why my wireless services carrier should know what phone I am using? I am never personally willing to expose this information to them, and they can not use this information as an excuse to add cost to my bill!

3) AT&T abused my trust and suppressed my billing information. AT&T charged me automatically without my consent - I only found out that I was required to pay extra money after a month. I can not drop this data plan also.

"$25 per month per customer", this amount of money might seem little. But it can generate millions of dollar as new revenue for AT&T.

This policy harms U.S. consumers, and encourage other companies to do the same. i cannot tolerate this bad behavior and here I am.

This commercial shows a man telling his wife that he just signed up with AT&T and got free hours. She says that was stupid and complains about the cost and that she should have married this other guy, and even mentions that guy's name. The husband then tells her he got that package for free when he signed up. Is this really what we need to be showing teenagers. The whole idea of the lady even mentioning she should have married someone else is so wrong. As a Christian, I really despise this commercial and am sad every time I see it. Your company takes a huge hit with many people taking offense at this commercial and the way the wife dismisses her husband in such a belittling way. The website option for this complaint is a site showing the exact commercial I am referring too. Might help to read some of those comments listed too.

I have recently bought myself a refurbished BlackBerry torch and was ripped off by the data plan charges. If you browse through all the options on Phone updates, you’ll realize that all Smartphone updates require a $25 data plan. However, if you look at the refurbished ones; there is no such disclosure. I decided not to make any commitment to data plan and bought a refurbished phone to use the voice service. First, I gave the phone to my wife and then she didn’t like it. I plugged it to my phone after that. I tried to use the wireless feature of Blackberry to connect to the web. Later, I received a message same night that I have exceeded my data plan limits. First question is why on earth, phone is using cellular connection even thought it has a 802.11 connection at home. I wouldn’t be surprised if somebody at AT&T set this on purpose.

Then, I removed Blackberry. Threw it away to my drawer and then went back to my old phone. Later, I called AT&T to cancel data plans on both of my accounts. I was confirmed that this is set.

20 days later, I get the bill with extra charges from AT&T. I understand that I made a mistake. I was willing to pay it but here is the other problem. It turns out they did not cancel data plan on one of my plans even though I called them. I asked for a refund and was rejected.

Here is the summary. Regardless of the contract type you have, AT&T automatically adds a data plan to each phone you use with a Blackberry even though this was not disclosed in the agreement.

This is not the first time AT&T tricked me into a big bill. I hope I can get rid of them as soon as possible.

I recently cancelled UVerse for various reasons. Then of course I was expected to return all of the UVerse equipment by a certain date or I would get some type of fee. Understandable. However, as I'm human and had crazy stuff going on at the time, I forgot to return the equipment and ended up missing the deadline by a week or so. I DID return all of the equipment, just a little late. So I figured I'd get a little late fee maybe, which is fine as this had been disclosed. What I did NOT know is that I'd be charged about $650! Are you serious?! So the fee for being a little late is like paying for another year of service? Whatever... maybe paying a fee equivalent to a month of service... maybe. So you take the equipment back AND you want my money too. Doesn't seem very reasonable. I tried to discuss this with customer service and they were NOT friendly about it at all. They may as well have said "Sad for you buddy... now will that be Visa or Mastercard?" I simply told them I would never send them that amount of money. One, I don't have it. Two, it's just flat out wrong! So now they have sent my bill to collections so now I have to deal with them. Now it's on my credit report too. Here's the funny part... the collections guy couldn't believe that the entire bill was nothing but a late fee for returning the equipment late. He thought surely I had some unpaid balance in there too. Nope. All one big ridiculous fee.

So I've been letting everyone know that this is just one more reason to avoid signing up with UVerse to begin with. As I told their people, they are just confirming that I will never even consider signing up for any of their services in the future. Maybe I'm just weird, but I just don't like feeling that I'm being completely ROBBED!

At&t escalation department,

I am writing to you based on an unfortunate customer service incident that I was a part of on monday, september 12th. You may reference my account using the following information:

Name: xxxxx xxxxxxx
Account pin #: xxxx
Address: xxxxxxxxxxxxxx, st. Joseph, mi 49085
Fcc complaint id # 11-cxxxxxxxx

I called allconnect, a third party vendor, on thursday september 1st. They pitched me a good package, and searched the calendar to give me a september 12th install date. I received an order confirmation that same day (Exhibit #1). Unfortunately, I never looked at the details of the order confirmation, but the appointment had been moved to october 4th (34 days after the order date) without an explanation. I took off half a day of work on 9/12 to wait for the installation team, which obviously never came. After work, I called at&t back just before 5pm. The customer service department referred me to tech support to see if I could get my date moved up. I spoke with & ldquo;mark” (Employee id: mw497h) at tech support, who was extremely respectful and helpful. He was able to move our appointment date up to september 29th. Obviously, I was still not happy with having to wait almost a month for service, and for not getting any explanation for the lengthy delay. & ldquo;mark” explained that his manager (Agent id: us860v) would not be in until two days from today, so I should call customer service for further help because they had & ldquo;multiple levels of management” who might be able to help me improve on my date. I explained to him that I was disappointed that they were the ones who had sent me to him in the first place, and he sympathized with my situation but asked me to elevate it to them. Mark did his best, and told me to reference case number fxxxxxxxx in further communications.

Around 5:30pm, I called customer service to try to improve on the date, as mark had suggested. This time I spoke with a & ldquo;joshua”. This young man apparently called the same people mark had called, and told me that there was no way to improve on the september 29th date. When I asked for a manager, he would respond with & ldquo;i would be happy to let you speak with a manager, but he cannot do anything more than I can do. & rdquo; each time he said this, I requested to speak with a manager anyway, and each time & ldquo;joshua” would respond with this coached response and not forward me to a manager. I asked josh for the name of someone higher up that I could speak with, and he gave me a physical address for the & ldquo;escalation department”. I explained that it didn’t seem to make much sense to send mail to an address that would take 3 days to get there, 3 days to respond, and it would be pointless to try to move up the install date in this manner. I asked for a manager again, he refused to forward me on to one.

I finally hung up on joshua, and called the customer service number again. I do not know the name of the young man I spoke with next, but you can look it up on your system. The first words I said to him were that I needed to know the name of the last person I spoke with (“joshua”) and that I needed to talk with this young man’s boss. This young man explained to me that he was an account manager, and that there was nobody above him in the organization, which I thought sounded a bit silly. But, I let him try to help me. He again came back and explained that he had done the same thing as the first two men did, and had gotten the same response. Again, I asked to speak with his manager, and he responded with the same coached response (Word for word) that & ldquo;joshua” had responded with. I explained to him that I had asked for a manager over 5 times and still had not gotten to speak with one even though everyone kept telling me that they were & ldquo;happy to let me speak with a manager” this new young man then said that I could speak with his boss, even though a few moments earlier he had told me that he was the highest ranking employee at the call center, which turned out to be the first of many lies I was told from here on out. As we waited for his manager to get on the phone, this young man researched the issue and explained to me that the 3rd party vendor (Allconnect) had given at&t the order on september 1st, but it was not scheduled for a appointment until september 12th (Which of course is lie #2, per exhibit #1). I asked him why I was not scheduled for an appointment if at&t had been given the order on september 1st, but he had no answer for that. At the time, I had not dug into the evidence, so I did not realize he was lying, I just thought they messed up.

I asked to speak with his boss again, after which he finally put me through to him. I then spoke with his boss, who very quickly explained that there was nothing more to be done and that I had heard three people say that and this conversation was over. He said all of this before I could explain the situation. I asked him to listen to me for a moment, but he started to explain that allconnect had apparently not even given at&t the order until september 12th at 6:02pm (Lie #3, since I had already made two calls which at&t had pulled up my account, referenced my scheduled date, and moved my date up). After I explained to him that it was clear at this point that he was lying, and that I had proof that at&t had my info prior to the time he was trying to say at&t got my info from the 3rd party vendor, he completely clammed up. He began to try to pass me off. I asked him for the next person I could speak to, he gave me a physical address where I could send a note to complain (The same address for the escalation dept that & ldquo;joshua” had given me). I asked if they had a customer service department, and he said that I should call the fcc if I had a complaint (Which I later did, see exhibit #2). He said that there was no one above him in the organization with regard to customer service, and that contacting the us government was my only option, which is utterly ridiculous.

I need to understand, from a business perspective, why at&t is willing to give up $1, 500+ in revenue, rather than to hire more technicians. When you have a monopoly, you should not be able to make people wait 5 weeks to get service from the request date. Do technicians cost $1, 500/visit? Multiple members of your team told me that they had hired more technicians than they need, and that no one else was available for hire, despite 9% unemployment with millions of people looking for jobs. & ldquo;joshua” said that technicians were working around the clock doing 20 appointments a week, while the next & ldquo;account manager” explained that technicians could only handle two appointments a day, so that was another lie. I had asked, multiple times, to be put on a list to serve in case one of the dozens of appointments between now and september 29th cancelled, and was repeatedly told that there was no way for this to work (Which seems ridiculous). I was offered $5 off a month for the first 6 months (A $30 value). I make $120, 000/year, so taking the morning off and spending two hours on the phone this evening, along with taking another morning off on the 29th equates to $576 in lost wages, but $30 seems like a fair trade? Of course, I have no other option since you have a monopoly in this area, something which I explained to the fcc, who takes it very seriously when companies who are given monopolies do not serve their constituents in timely on honest ways. They also take it seriously when there is no customer service department, and the constituents are sent directly to the government to lodge any complaints, basically outsourcing basic customer service to the taxpayers.

In the new world of social media, in which I am a practicing expert, it is unfathomable that you would lie to customers in a way that could be easily proven. It is ridiculous that you would treat customers this way, and that you would not have a customer service department to deal with complaints. It is unfortunate that you force customers to report you to the federal government instead of actually dealing with us like we are people. Unfortunately, you will likely learn the power of social media the hard way, as many other companies have. Please take this note seriously, and learn your lesson, before someone has to teach it to you through a massive loss of business or a successful fcc lawsuit.

Xxxx xxxxxxxxxx
Xxx-xxx-xxxx

They installed my Uverse service on Wed evening hooked up by 6pm the installer left everything working well, two hours later I would lose the signal for 10 or 15 minutes then it would come back on. This happened every hour. called in a Service call and they came out thursday evening.
all morning thursday before the technician came i would lose tv signal two to three times an hour for at least ten minutes each time. The worker came worked on it said it was fixed left, 30 minutes later another service call. came back out and said they would have to run a new line to the house. The next morning they ran a new line to the house, as soon as they left it kept losing signal out for ten minutes on for 5 minutes. very very frustrating. called support again another guy came out worked for a while and decided they would have to send a bucket truck out the next morning on Saturday. Keep in mind i called dish network and had service cut off wed as soon as the installer left plus they pulled all the cables to dish out when they ran their lines. Had to call support saturday morning to see if they were working on it, got a call back around 9 am and Jimmy the tech was around the corner changing out the uverse box on the pole. Nothing the rest of the day went over to a friends house and watched football, came home at 530 because all day it would be off ten minutes on 5 and my wife had to stay at home in case the tech called which he never did. called support at 530 pm set on hold waiting for the next available operator for 45 minutes, they checked and the tech had cleared the line and it was fixed, i told them it wasnt and my tv was off then so they keep sending me up tiers until i got fed up and requested a supervisor carl... he apologized and said he would call the tech supervisor in Pensacola and have him send a Tech out by 9pm. Well its 830 no tech and still cant watch a quarter of football, nascar, or the us open. Monday they will take this service out and i will use rabbit ears if i have to but nothing else ever from ATT...Thanks for listening to my Rant

customer ser. at&t told me to send my payment to atlanta ga, it has been 3 month and at&t is now telling me that they didnot recrive the money order, yes my name is on it also my accout number, so i have to trace these money order, each one is $15.00 plus tax. one money order trace came today in the mail. even if i sent a money order to wrong place, the trace say that at&t cash it at wachovia bank, why did they cash it if the had no information cocern me.i want my money back for the trace, for fax this information, also for ride the bus to get to theses place. at&t refuse to look for these money order, and since at&t had no cocern to cash it instead of sending them back to me, then it there fault and they need to pay me the money back. so i think it were wrong on them to cash a money, so who has the money order now. my income is very low, this problem has cause me to be upset, then i had to borrown the money. I HOPE AT&T LEARN HOW TO RESPECT PEOPLE, ACCEPT THEIR ARE THE ONE AT FAULT. AND GIVE PEOPLE MORE TIME, TO HELP THEM FIX THE PROBLEM. AND A&T DON'T CARE. they is a lot of thing wrong with this service, but you act as if i am support to pay for tech. support to come out

If you have U-verse they do NOT carry weather star for the local weather radar in your area. This is crazy especially when a hurricane is moving through the area. All other cables companies have this so beware if you want to change.
During Hurrincane Irene the reponse time and the ability to get any info over the phone was impossible. Their message was "we are having problems sorry" if you want to hold for a representative you can but they cannot tell you anything more. I tried this three times and waited more than 20 minutes each with no one picking up and I was using minutes on my cell phone.This message was on for 8 days after the hurricane. Only on Monday 9/5 did the prompts change and I was able to talk with someone. My power had been resore the previous Friday so for 3 more days I had no phone/TV or internet. THEY ARE THE PITS!

I ordered AT&T U-verse internet service that was offered at $29.95/mo. They told me there would be installation charges, but the bill I received included extra charges I did not understand and they could not explain, other than to claim they were "valid charges." My first bill was for $386.35, a great deal more than I was told it would be. One of their excuses was that I was originally supposed to do "self-installation, " but THAT was NEVER discussed or disclosed when I placed the order. I expected an installer to come to my house because I was told there were fiber-optic lines that would have to be run into my house. How could I possibly self-install THAT? They charged "installation labor" as a separate item, despite already charging for the installation service call! They charged a connection fee, again, as a separate item. Oh, we'll charge you twice (service call, labor) for the installation, but then we have to "connect" it, so that's EXTRA? It's just piling on extra charges for no real, discernible added service. Even if I had managed to do the self-installation myself, I'm told many of these installation-connection-related charges would still have applied. But having an actual installer come to my house -- which I was TOLD WAS NECESSARY -- made me eligible for serious price gouging, piling on of specious, made-up excuses to charge more money.