AT&T
reviews and complaints

Go phone! You must add money to your account in "package amounts", and money expires after a certain duration, and then it is non refundable! It expires before your next months bill, so if you were forced to pay more than you needed for the month through the "package amount", you won't get back the rest of the money you spent, and it will not be applied to the next bill!

Belkin battery BU I got wih my installation is brand new and still working fine. Two weeks later I get a phone call from someone saying my power supply needs to be changed out. After doing some research on the Belkin website I found that some models with a particular serial number were being called back because of a safety issue but only certain models were affected. Well neither of the models were affected that I had but the one shipped via UPS to me after my installation date sounded broken when shook. I refused to install the Belkin BU and I am still using the original. I was unsuccsesful with the online chat with AT&T and still pursuing a explanation. Be cautious I very well be a victim of a scam. Be careful.

I can't believe that at&t would be so low as to team up with idprotectionplus.com llc to steal hard earned money from their customers. Idprotectionplus will add a monthly charge of $14.95 for a service that you never signed up for. You don't realize it until months later. The charge is shown on the back page of your at&t phone bill. When I called them to inquire as to why I was being charged for something I never signed up, the customer service rep stated that I had to have gone to their website and signed up for. I would never have signed up for this kind of service. I started being charged when I signed up for a package with at&t. At&t are thieves as much as idprotectionplus are. Shame on you at&t for allowing this. I can't imagine how much this company steals from people who don't know to look on the very back of the last page of their telephone bill.

We were advised by an AT&T representative that if we combined our home and cell phone billings we would save approximately $30 per month. The represented quoted our current combined monthly billings at approximately $170 per mo. (which was correct).

She quoted that by combining our billing would be $141.37 per month and for 6 months we would receive free Voice Mail therefor our monthly billing would be $134.57 for six month. The first months bill, was higher but we paid without question as we thought there could be some adjustments. The second months bill was for $195.00, not the $134.57. We called the company and was told time and time again $195.00 was correct. Finally the supv. said that $18 was a one time charge and tht $12 was for additoinal items I did not order and these two adjustments would bring my bill to $165 per month. Still not the amount quoted by the sales representative and confirmed repeatedly by AT&T repres.

This is not our first dealings with AT&T over higher charges than quoted and everyone should get in writing any change in their services and billing from this company.

Hello everyone,
Long story short; i am recommending every single person to be very careful with at&t's services. What can i say more? At&t is a company that i will never ever deal in my life again. I called them, received a price offer for both internet and tv service. I was told $57.99 monthly without any promotion period or any installation fees. Bill came as $172. I called them, they dropped the bill to $69.99 for only one month. I wrote letters to ceo, cfo and vp's . Now (After all this headache) i am gonna pay $57.99 monthly and i have to switch back to comcast in 6 months as they won't honor what was promised. What really sad is that the e-mails i have from their representative and also the conversation i recorded on my mp3 player ( oh, yes i did record it, because i knew they were going to lie to keep you on board) did not help me to defend my rights. I hate at&t so badly...I wish i had a good attorney and put these people in trouble. Please please make sure you have some sort of evidence when you talk to a sales rep on the phone as they are good in lying...They want you to stay with at&t (Which is understandable) and they tell you what they can do (Which is not the case). Then you believe in what you were told until the first bill comes. Then you get in touch with some ### customer service rep who says "oh noo, i can't do that, i do not what they promised you". Then you realize that you are screwed, and you want to contact more important people in the company. Then you write letters to the top executives and you also include print outs of the emails you received. Then you also offer them more evidence as that is what was promised at the first place. Then you get a phone call saying "nothing we can do"
And...And then you give up...You decide not to fight, and then you probably any kind of fees for signing up with another company, for canceling your account, for activation, for any other nonsense fee...
Bottom line; at&t is the worst company i have dealt with. I simply hate them
Regards
B.

wow, when I try to sign up, I was told monthly charge is $24.95 for bundling with direct-tv. My first bill is $48 (beside $149 installation and $100 modem). I called them, a nice lady promised me to change back and credit me the first month overcharge. Now I got the second monthly bill. You bet, $48 again! So I called them again. They said I am not qualified for that bundle, they can only give me $34.95. What!%$$#?

I tried out the AT&T U-Verse system for a month and did not like it so I canceled it and returned the product as instructed yet for several months now I have been charged for the U-Verse TV and each time I call about it I sit for an hour waiting to talk and then I'm told that it will eventially come off my billing. Today I was just hung up on. Now my bill is up to $422.88 and they are threatening action but they won't stop billing me for what I don't have.

MY MAIN BOX (DVR) HAS WORKED ON AND OFF FOR THE PAST YEAR AND A HALF OF MY ATT U VERSE SERVICE. THE ONLY REASON I AM WITH ATT IS BECAUSE OF THE RECORDING SPACE. WELL EVENTUALLY THE BOX DELETED ALL MY RECORDINGS. TO TOP IT OFF ATT SCHEDULED A TECH TO REPLACE MY BOX THAT NEVER SHOWED UP. THE RETENTION DEPARTMENT OFFERED ME A $10 CREDIT FOR 6 MONTHS...BIG WOOOP... THAT COVERS FOR ALL MY RECORDINGS BEING GONE...THE $200 PER MONT THAT I PAY FOR THE NON EXISTENT SERVICE AND MY LOST TIME AT WORK, WAITING FOR THE TECH THAT NEVER SHOED UP...I FELT INSULTED BY THE OFFER. SHE EVEN TOLD ME THAT SHE IS NOT RESPONSIBLE FOR THE TECH NOT SHOWING UP. I AM SOOOOO ANGRY I CANT EVEN PUT IT IN WORDS...

I have been an ATT U-verse customer for quite some time paying $125 a month for this service. Of late everyday at approximately 7p (EST) I encounter a service interruption that last sometimes as long as 1/2 hour. If I DVR a program I cannot view it later without having difficulty with the digital picture breaking up. I don't know if this is a result of bad outside connections or something deeper but I would like to see a resolution soon. $125 a month is too much to pay for lousy service.

People saying they were reps of AT&t banged on m;y door until some one answered after they had parked blocking my driveway. They were rude and foulmouthed. We are eating dinner with guests. When I called AT&T they said there was nothing I could do because I had not gotten the people's names! That was AFTER I went to the considerable trouble to navigate their ' we don't wayt to talk to you unless you are going to buy something' website to find a number to compain to.

Ordered Uverse on oct 23rd 2011

12th november installation day.

Tech came from ATT and dint get signal so i complaint to my leasing office tech.

got repaired on 16th November.

Recieved call from ATT on 19 th November saying ATT is coming for installation on same day at 3pm

No on SHOWED UP !

Called ATT, was on call for 3 hours and they said now no one can come as they dont work after 5 !

I waited for 4 hours at my place wasting my weekend !

Now, they scheduled me for 21st November, and guy comes at 1 pm and tries some stuff and goes to leasing office drops keys and goes home, Than a tech from My leasing comes in and verifies signal and it was fine.

I tried calling that tech from ATT and he dint receive my call, I called 10 TIMES !

I took half day OFF just get connection because ATT tech dint show up on Saturday 18th ...

I tried calling ATT service and was call for 4 hours, please check my account incase u dont trust, account is on my full name ...

Than I talked to 8 different people and eveytimr new story and than one supervisor tried to schedule it same day at 5pm

and he hung up ...

than I redialed and same story to 4 different people and they inform me that I have to take half day next day to get service so I loose $2000 by taking off half day 2 days ! I am not fool

For this cheap company ATT $98 service y should I pay $2000 ?

than they tried to schedule next friday that is afrer 25th November and cant help, they dotn work on long weekend, THEY DONT EVEN WORK IN NORMAL DAYS BTW !

Than finally after talking for 4 hours on call, I got a schedule date of DECEMBER 3rd i.e 45 days after order date

AND conclusion : NO MORE ATT, NO recommendation, WOrst company I have ever seen ...

I can give all proofs to prove this issue I am typing ...

Good lluck to ATT customers, dont go for it ...

worst service I have ever seen

We called AT&T on Oct 24 to set up U-Verse service in our new house. They said they could not set up an installation date before Nov 18! When pushed for a sooner date they suggested we call each day as they get cancellations 'all the time'. Disappointed but determined to try the service we waited. We called every day as suggested, waited to speak to a rep, requested an earlier appt, and never could get an earlier date.

On Nov 18, the day of installation, my husband takes the day off work to wait during the given window of arrival (11-1). By 1 when no one had yet to arrive he calls to be told they couldn't come and never had intention of calling. When he asked if he could reschedule they couldn't provide a date due to a mysterious 'service issue' they hadn't resolved.

Our complaint is to report the appalling customer service by AT&T U-Verse. We not only lost a month of service, we lost a day of wages, and a whole lot of respect for this company. The lack of response or willingness to rectify the situation will surely hurt their customer acquisition and retention (they lost us and all our friends!). However, the failure to live up to the agreement (installation date) and the absence of a call to give us notice in advance is inexcusable.

I was pressured into a online marketing campaign promissing 15 Leads a month for &600 a month. its been three months and have only recieved 3 calls related to my services and the remander 26 call or fron soliciters and non related. My contact pages or incorrect, i have requested changes to my campaign but was told that they know best cause the have marketing experts that handle this. I was lied to and milead my target area are incorrect. How can ii get out of this contract, my account is being mismaneged. Is there a class action lawsiut out there? How can one go about in filing one? Theres has to be some legal issue here, i told my rep that i am a new bussiness and cannot take any chances with advertising, he toid me that i had nothing to worry about that the service would generate me bussiness. He stated they use a special program that accurately projects how much bussiness i would recieve monthly. I have not made a dime from using their service and have been paying for it with money i dont have. I need help with this contract, i am a new business and cant afford to go under with a $600 a month payment that gets me no results.

this is my last email sent to my rep:

from
David De Leon [protected]@solartranzitions.com via gmail.com
to
[protected]@attinteractive.com
date
Fri, Nov 11, 2011 at 5:07 PM
subject
Solar Tranzitions add campaign
mailed-by
gmail.com
hide details Nov 11 (2 days ago)

Ryan I have been going over my performance account. I have gone over all call connections and have only identified 4 calls that were related to my specific services. My contact page for omaha has a vehicle picture that implies that i do automotive tinting. I have no idea how long this has been there, but im assuming its been there since the start of this program. this is a service that i do not offer in that area and could be the reason why some calls relate to this service. Supposedly changes have been made to the geo targeting but my online reports still state that my campaign is still targeting Omaha NE.
My keyword geo-modified group on my online report still has keywords for omaha, council bluffs and lincoln. I was told that changes have been made and that my keyword targets are for sioux city and sioux falls only.

A couple months ago i asked to have changes made to my keywords and contact page that would imply that i only offer commercial and residential window tinting and made complaints that it was my belief that not all keywords were active as described in my online reports file.
I no longer can afford to run this program i am a new business and was under the impression that this campaign would pay for itself which in my case it has not . I had requested a three or six month trail but was told it was not permitted.
I dont have the time to keep monitering this campaign to make sure that it is properly functioning as it is supposed to. I'm not getting results as promissed and will not be able to afford to continue making the monthly payments.
Im requesting to be relieved of my obligations due to mismanagement, misleading information reguarding projected results, and untimely manner in having corrections made to my account.
Please discontinue all campaigns, i will not be able to afford to make payments. I just dont have the capital to pay for a service that is not working. I feel that i may have been taken advantage of and am very unhappy with the performance with this capmaign.
By the time all the corrections and tweeking nesseccarry to get proper results, i will have invested a few thousand dallars. I really do not want to have to seek legal council regarding my situation.
thank you
David

Set up bundle with ATT uverse on there websight. Set up appt and 2 days before sced. appt. they sent someone out to my house for a pre-inspection. This Att employee was very nice and spent about an hour inspecting house- drove up the street- inspected pole- and said everything was go and to have a nice day. Day of install my wife sits and waits. After 1 hour past the sced. end time of install ( sced was from 9am thru 12) she calls ATT. The person she talks to tells her we cant install your uverse because you are too far from the box. They (ATT) contacted me in the first place about switching to Uverse. They (ATT) sent an employee out before install to pre-inspect. The person I talked to said that a manager was unavailable to speak with so I asked her to have one contact me. Still waiting on that phone call. Up untill the day of install I had full faith in ATT.now I have none.

After having AT&T for years with no problems me and my wife decided to sign up for Internet with AT&T u verse so we went to the local store to get the equipment and we had to pay a $100 dollar equipment fee. We had to wait almost 2 weeks to get service hooked up and the tech said everything was fine to hook up equipment up at 8 pm that night so I followed that and still no service the following day I called AT&T to have a tech come to fix it and got fed up with being on hold so I hung up and figured out the problem myself.
After that being said I should have canceled service but my wife needed it for school so we kept it and about a month later we still didn't recieve a bill and the day after Halloween we went to the store to buy some things and our bank card was declined over and over so we had went home and check our online banking and seen that AT&T overdrawn our account by almost $500.00 dollars and we had never set up auto pay after a week now and countless hours arguing with everyone in customer care and numerous managers we finally found a few people that admitted that it was AT&T s fault and they told us for a week that the money was put back into our bank and never had that been done! My wife fed up called AT&T and asked for corporates info and 8 ppl that are employees of AT&T couldn't give us that info so we had to google it and we called AT&T corporate and after leaving a nasty message my wife received a call from a manager who said that our money would be returned by5 pm and now it 703 pm and still nothing and after telling my wife the money would be returned my wife asked if AT&T was going to pay all late fees and over draft fees occurred by their illegal actions and he proceeded to tell her it's out of the question and being fed up I'm canceling our Internet and cell services this fight with them is far from over! I'm also contacting an attorney and we will battle in court they will pay 10 fold! Megan and Kevin

Switched to Att U-verse and was told that I had to wait a month for install. Days before my installation, I received a message on voicemail stating that installation has been delayed for another month. My husband has now spent over 2.5 hours on the phone with multiple representatives. One representative hung up on him when he asked for a supervisor. Another (Mr. Silvio, assistant manager at Ft. Lauderdale) is refusing to allow him to speak to the supervisor and refusing to provide information on where we can contact consumer relations- even gave him the wrong address of where to mail an appeal! No resolution. I have never had such a bad experience before with ANY company. Att is the absolute worst- I'm glad I was only testing out their cable.

when i logged into my verse account i was shown a bundle that was a pretty nice savings over my current package. i tried to select the bundle and was given an error message and told to call in. when i called in i was on the phone for a little over 2 hours trying to get the online bundle price from a person. they finally got it for me. 1 week later the service was still not active. i called in today and after almost 3 1/2 hours on the phone with no less than 6 people i was told that online prices are only available online and there was nothing they could do. they tried to help me with signing up online but nobody could get it right and they wanted to charge me 150 a month instead the of the 112 that att.com shows. when i told them the 1st customer service rep had it right they told me the 1st rep was billing me 157 plus taxes even though they told me it was the 112 that the website was showing. this is the greatest bait and switch ever. they tell you 1 thing and then do another. i really cant believe att doesn't get sued for fraud over this kind of thing. then at the end of the call they offered me a deal on the service and the 3rd receiver i wanted. when i said ok they informed me the 49 dollar receiver activation charge still applied. i informed the service person i didn't know their was a 49 dollar activation fee for a receiver and their reply was that the 1st agent would have put that on my bill also. just another charge they were not going to tell me about until after i got my invoice in an email. please be careful in any dealings you have with att verse. they have turned into every other cable company. they will tell you whatever they need to in order to gain your business. after that they could care less if you are treated fairly. if anyone from att wants to contact me my cellular is in this form i submitted. i am hoping that there is someone somewhere at att that still cares about their customers.

An AT&T U-verse technician came to my home to install new phone, internet and cable service in September of 2011. The technical aspects of the implementation went fine. The problem was with the installer himself.
The AT&T technician had stepped in some dog fleeces at some point of the installation, which he then proceeded to track throughout our home, including the hallways, family room, bedroom, stairs and finished basement. When confronted with this, he replied that he did see and smell it, and that he thought we had a dog. We do not.
And no, he did not wear booties, he indicated early in the installation (when my wife asked him about why he was not wearing booties) that his “boots were clean, and booties were not needed.”
To top it off, after my wife had been cleaning this up for several hours, we noticed that he used one of our bathrooms, where he had a second problem with excrement. This time with his own feeces - which he left on the top-back of our toilet seat.
When I got home, my wife was hysterical and physically ill.
This is all true; I couldn’t make this up if I wanted to. To put a cherry on the situation, the AT&T claims department said we couldn’t prove the financial claim that we made to have the floors and carpets cleaned.

I upgraded two lines to Iphone 4s on Oct 16th and after 3 weeks of waiting, At&t confirmed that we have shipped your orders, but on the due date I didn’t receive one order. Apparently the At&T rep forgot to put the Apt # for one of my orders and although I placed them both together, at the same time and with a same genius rep, he made this mistake which looks simple (but wait…..). At first, I was expecting to call Fedex and give them the Apt # to wait for their 2nd deliver attempt (while I had the door tag they left at my place), but they told me the shipper (At&t) has to provide such a change not the receiver. So I called At&t and explained the situation. The weird thing is that they couldn’t understand the problem and after couple of call drops and long wait times (it took me the whole day), I was able to talk to a reasonable rep and explained the situation. Finally, he realized that it’s against the At&T valuable policy to update the address without receiving the package. In other words, they expect FedEx to ship the Iphone back to them and then they do the address change and place a new order!. On the other hand, even with the door tag in hand, I couldn’t go to Fedex local store (where they kept my package) to pick it up, because I had to show the proof of address and obviously my ID had my address with Apt # but in their system they didn’t have the Apt# and At&t would refuse to update it until the package was shipped back to them. The other problem was that since I was moving to a different state (CA) in two days, I didn’t have time for all this changes, so I asked them to if possible at least void the previous order and place a new order and instead of Florida (my place of residency), ship it to California where I was going. In return they replied that in that case you would have to pay the extra for shipping to CA and also the extra for taxes (~$60.00). At the end, you see that they are the one who made the mistake (Apt #), they are the one who had restrictions on Fedex to get updated information from At&T in case of address change, they are the one who have this policy to not make any changes until they receive their most valuable package (iphone) and they are the one who want to charge me extra with an extra wait time. And remember I have been their customer for more than two years with couple of lines and I have upgraded three lines since last year and still don’t have anything solved. So god bless the new customers with new contracts

AT&T SMALL business accounts only help those businesses that can grow and have more than 5 employees. This doesn't help my business! I will never have employees because that is not how my business works. Because I am the only person in my business; AT&T does not view my business as a business at all - even though I have a TIN. if you have a business with less than 5 people or don't plan on having a wife/husband and kids to falsely claim you have 5 people working for you then AT&T will never see your business as being a small business. Perhaps I am the stupid one trying to figure out what the difference between my business and the definition of a small business is! Why is it that a one person business is not considered small? Another thing that bites my ### with AT&T is that if you are 8 days late making a payment; AT&T will shut off your phone service. Apparently, AT&T also does this to their employees, too! If you are looking for customer service don't get service through AT&T. They presumably are not using a dictionary to follow the definition of customer service or perhaps they made their own definition up. I would love to find a company that services small business as well as medium and large business. Verizon was any better when I was a customer of theirs either. Any suggestions?