Ashley HomeStore
reviews and complaints

I ordered 2 side tables from the Ashley Hone Store in Florence,Al on July 6th, 2023. I waited until week 6 after ordering to see when I might expect my tables. I call each week asking when and where my tables are in the process and get a different answer each time. I called last week and the person I spoke with said that they where in Bessemer, Al. I called today and was told they are still at the manufacturer. I keep getting the run around. I could have drove to Bessemer and picked them up, but I suspect tthat they are not even there. The company doesn't mind keeping my money and using it while I'm still waiting for 2 side tables. Poor customer service !

The couch that I have purchased. in March has never reclined correctly and part of the couch hangs down. I have gone to the store many times to get this issue resolved. I have provided pictures. And I was sent parts for my couch that I am at a loss why anyone would send me parts for a couch that no one has even came out and looked at to see exactly what the issue is. I am tired of dealing with this and I want everything including the delivery fee returned to me. I have called your corporate office only to be transferred around and then hung up on.

I have been told by the store that this issue has goon to the vp and I should get a call nothing to date , has anyone reached out to me,

In 2015, the Ashley salesman used his spiel about why "blended leather" is better then bonded leather to sell me a sectional. In the next two years, the upholstery started to crack. By the third year, whole sections were peeling off. I had bought the five-year protection thing and tried to use it, but they said it didn't cover this, and that if I did get a covered problem, they would replace only ONE cushion or section (even though at least four were destroyed).

If you look for it, you can find photos of this same sectional in the reviews of virtually every sofa cover on Amazon. It has been a nightmare for literally thousands of people who are desperate for a way to salvage it.

Absolute worst furniture experience of my life and I would never let anyone buy from Ashley again.

1910.1048 App C - Medical Surveillance - Formaldehyde Occupational Safety and Health Administration
Inbox
Bob
Tue, Aug 15, 7:00 PM
Thank you for your above response. Please read the attached OSHA report and as previously stated Tyler’s report of the June 15th home visit. We experienced a li
2
Maryrose Zicaro
Tue, Aug 29, 10:58 AM
Bob
Tue, Aug 29, 7:15 PM
to Maryrose
Thank you.
Sent from my iPhone
> On Aug 29, 2023, at 10:58 AM, Maryrose Zicaro wrote:
>
>  This information has been forwarded to Ashley Cooperation. So should be hearing from their legal department, they will be handling this going forward. Reference all correspondence to them.

I purchased a sectional sofa from Ashley home store July of 2020. Delivery of this product was very delayed. Came in about three different delivery dates. They sold me a five year extended warranty and assured me anything was covered. Today I tried to file a claim because the Leather? Was peeling. Guess what? It’s not covered. Fine print. Don’t fool with Ashley home store at all. They’re a fake and a joke. Jeff Brock lyerly, Ga

Bought a Kexlor Chaise from the Regency furniture last August and I didn't have about 5months when I contacted the Store and they advised me to Contact Ashley repair department! I called ASHLEY repair department in Maryland and was told by the lady there that she would need pictures of what was wrong with my furniture so I sent the pictures and then she said once they looked at them they would come out and repair whatever need to be repaired! Next thing I knew I came home one day and the big gray things were on my sidewalk and they were my cushions but they never showed up to fix the frame or the back of the pillows! I called several different times and I always got the same response you need to call the store where you purchase it and I told them I have called and drove there and they told me to call you all and you all keep telling me to get a hold of them! Well this went on now for almost a year and now their saying my warranty is off!

We ordered a kid bed, two couches and two chairs from Ashley. The headache started before they were delivered. The delivery company kept changing the date last minute so we had to ask parents to help last minute after the third attempt. Furniture was just dropped off without being put together. We did the bed but the couches need feet put on. When we tried to do it, the bottom of both couches are damaged. We can't get someone out here to fix it after several calls. Apparently they also don't take returns either.

We also ordered two chairs that were discontinued but no one called to tell us.

Still waiting on a refund for those still...

Wish I would have found this board before buying from here. No wonder their parking lot is always empty.

purchased Darcy sofa bed in 2019, March 2022 the bed broke replaced thanks to my extended warranty delivered on August 18th 2022, August 2, 2023 bed would not retract properly claim was filed. technician came stated bed was damaged at the warehouse should not have been delivered. Sofa Bed discontinued requested same bed different color had to pay $300.00 additional for new bed, should have been replaced with a different color even exchange but was only credited for the brown one.

Yesterday we were supposed to get the delivery of sofa.We got the delivery off one piece the other was damaged. I was told that I will get call on Monday for the missing piece delivery.

I paid for the delivery and positioning and removal of the old sofa.

First the driver said that they will not put the old sofa on the curb, I called the customer care at 6.30 ,The customer care representative was very rude and he disconnected my phone, Then I tried to do the online chat and asked that representative for the removal and to my surprise he said I didn't pay for the removal.

What kind of customer care you are providing when they need training themselves.

I bought a brand new king size bed & mattress from Ashley furniture, heritage gate S.E

On 29th May, the very first day when I was sleeping on my bed, in 2-3 mins the bed collapsed from the middle & I hurt my back.

I contacted customer service next day, which is the worst customer service ever. They were not understanding, non empathetic towards my concern and demanded me to click the pictures of broken part. It took them almost a week to figure out what bed I have & what part needs to be repaired.

It took them 20 days to get the parts delivered & another 2-3 days to send technician to get it fixed. The technician came & fixed half of the bed & went saying more parts needs to be ordered. Again I had to wait nearly 25 days to get my parts & called the technician to fix. I was sleeping without bed for almost 75-80 daysThe bed is not fully repaired as new yet. Everytime I used to call client care, they were rude and arrogant people extremely disrespectful over the call & even hungs up.

I will never recommend Ashley furniture ever, I demanded full refund but no one cared about anything

I can't see to get anyone to help me with my warranty claim I created a ticket with 5 star services 7/5/23 sent them the pictures they requested and they have not responded to my repeated phone calls to see what the next steps would be to get my table repaired or replaced. I reached someone 1 x out of 10 who said my claim is being reviewed that was 2 weeks ago. I called Ashley store locally and she said she called and they said the same thing they told me two weeks ago and she had no further information or instructions how I could speak with someone directly. This is outrageous poor service, by the time the respond my warranty will have expired. 5 Start Services is a terrible 3rd party company to align yourself with.