Menu
APMEX Customer Service Phone, Email, Contacts

APMEX
reviews & complaints

www.apmex.com
www.apmex.com

Learn how the rating is calculated

4.3 60 Reviews

APMEX Complaints Summary

2 Resolved
8 Unresolved
Our verdict: When using services from APMEX with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for APMEX has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of APMEX. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

APMEX reviews & complaints 34

Filter reviews by rating
5
49 reviews
4
1 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest APMEX reviews & complaints

ComplaintsBoard
A
9:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

APMEX the issue with my order

the issue with my order. I placed the order on September 22, 2020, at 8:52 PM, with Order #***, and the total amount paid was $899.20. I wanted to buy two gold coins, a 1/4 oz. American Gold Eagle and a 1/10 oz. Gold Maple Leaf, as a gift for my son's golden birthday. Before making the purchase, I carefully read the information on the website and did some online research to ensure that the site was reputable. I also wanted to find out the specific year of the coins for the gift. I noticed that all packages were insured and shipped in tamper-proof packaging.

When I received a notification that the package had arrived, I hurried home to my apartment and opened my mailbox. I was devastated to see that the box appeared to be damaged. Upon opening it, I was disgusted to find that there were no coins inside. I immediately called the customer service line for APMEX and spoke to a gentleman who assured me that we would file an insurance claim and I would either receive my money back or get the coins. He advised me to file a police report and send pictures, and assured me that they would take care of everything.

After several days passed, I decided to call again to check on the progress. The person I spoke to informed me that these claims usually take time. However, my next call brought disappointing news. I was told that my claim had been denied and the investigation was closed. Throughout this time, I continued to do more research and ask for help from anyone who might be able to assist me. I reached out to ComplaintsBoard.com, which helped me gather more information and sent requests on my behalf.

I have been trying my best to resolve this issue. The next suggestion I received was to seek the help of an attorney or file a claim in small claims court. I visited my local law library, where I was advised that the Better Business Bureau (BBB) of the place where I made the purchase would be a good resource in such a situation. I still have the original box and packaging that I received, as well as email conversations with people who have assisted me thus far.

The reason given for the denial was that the investigation conducted by *** determined that the weight of the box did not change during transit, and the insurance only covers items while they are in transit. I am hopeful that I can find a resolution to this issue.

Read full review of APMEX and 4 comments
Hide full review
4 comments
Add a comment
A
A
A. Rocha
,
Mar 26, 2024 3:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered my Dad some coins for Christmas from #apmex on December 6th. It was supposed to be 3 day shipping. It was delayed and then the tracking said December 12th. On December 12th it said it's delayed but moving through the system. On or about the 16th I went to the post office and called APMEX and was told to wait until the 18th. On or about the 20th I called back and was told it wait until the 26th. After Christmas and to late to gift my purchase to my Dad. I call back on today the 29th and I'm told they are investigating and in 4-6 weeks they will send me an email. I've talked to the *** and they have no information about where it is or what happened to it. Lost in transit I was told. How does it take 4-6 weeks to get that information it took me 3 minutes to find out? I want a refund! I paid for the items and never received them. Instead I get the run around, they keep moving the goal post on me and now 23 days later after ordering I'm told to wait another 42 days for them to figure out what they want to do. How can they deny me a refund on my order I never received? Also the package was insured. The purchase order number is *** it was placed on December 6th at 2:31am. The order total was $65.94. I ordered a silver eagle and a *** us proof set. The item numbers are *** and ***.

A
A
A. Gillman
,
Mar 26, 2024 2:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Order ID The items left APMEX on December 8, to be shipped to their storage facility Citadel. Expected delivery date was December 22. To date, the items are still showing as being, "In Transit", in my account.

A
A
A. Vines
,
Mar 25, 2024 6:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

0n 10/28/22 I paid $3628.58 through an ACH transfer from my bank, to APMEX for order #***. after the stated shipping time had elapsed and I had not received my goods, I called APMEX and they told me that they were trying to contact me to verify my order and that the order had not shipped. I asked to have it verified and to ship it now. They said that the time had elapsed, and they would not fulfill the order, and that I would be refunded after 90 days as per their policy. On 02/02/23, I called APMEX again as I had not received my refund. the person that I spoke with said they have no details that they could discuss with me, that they were unable to tell me if I would be refunded. I asked to speak to a manager, and I was refused. I was told that I would receive an email. I am very concerned that they are stalling to provide me my refund. I called my bank and asked if there was anything I could do and was told that 60 days had elapsed there was nothing, they could help me with. I am now feeling as though the person I spoke with at APMEX knew about the 60 days and said that to me to keep me from getting refunded. Their Customer Service that I have been contacting is [protected]. As of the time I am filling this, I have not been emailed with the details of my refund.

L
L
Ladyna
,
Mar 25, 2024 4:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought an XF 1889 Carson City Morgan Silver Dollar that was not in slab. Apmex website states that it is XF. After I received it, I immediately sent it to NGC for grading. It was graded VF details-cleaned. I asked for either a return of the coin or refund of the difference in value. The coin I purchased at an XF grade was sold to me at $3189. A VF 1889 Carson City Morgan Silver dollar is being sold for $1919 on Apmex’s website. Apmex declined assisting us because it was past the 7 day return window and they do not acknowledged outside grading even though having a third party grade is an industry standard for verifying authenticity.

ComplaintsBoard
E
12:00 am EST

APMEX A Trusted Partner for Precious Metals Investment

When it comes to investing in precious metals, American Precious Metals Exchange (APMEX) stands out as a trusted partner. With a 4-star rating from satisfied customers, APMEX has proven itself as a reliable source for gold, silver, platinum, and palladium products. Customers appreciate the vast selection, competitive pricing, and exceptional customer service provided by APMEX. Whether you are a beginner investor or a seasoned collector, APMEX offers a seamless experience with quick shipping and top-notch quality. Join the community of happy customers who have found success in their precious metals investments with APMEX.

Read full review of APMEX
Hide full review
ComplaintsBoard
J
12:56 am EST
Verified customer This review was posted by a verified customer. Learn more

APMEX It is my best bud

I collect silver coins and compare prices and "deals" from various sites. Apmex is more than fair and I always get what I order within 5 days.

Read full review of APMEX
Hide full review

Is APMEX legit?

Our verdict: Complaints Board's thorough examination reveals APMEX as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, APMEX stands out for its commitment to quality and security. Clients considering APMEX should delve into its customer service record to gauge compatibility with their expectations.

APMEX earns 94% level of Trustworthiness

Perfect Trust Endorsement: APMEX achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for APMEX. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

APMEX has received 24 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of APMEX's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Apmex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up APMEX and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with APMEX's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 24 complaints were resolved.
  • APMEX protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to APMEX. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Vast product selection
    2. Competitive pricing
    3. Strong buyback policy
    4. Educational resources
    5. Reliable customer service
  1. Cons
    1. Premium pricing over spot
    2. Limited international shipping
    3. Buyback prices can be low
    4. Occasional slow shipping times
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

APMEX Huge selection, great service!

I regularly order from Apmex and love the wide selection of products available to me and my customers. I usually order silver bullion coins from around the world

Read full review of APMEX
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

APMEX Love shiny things

One of the top(one of my top)PM companies on the internet, have been a customer for years. Will continue to be a customer with apmex as long as things dont change

Read full review of APMEX
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

APMEX Good business great products

All product have been perfect for me. Premium a bit high for me but I use Apmex when I absolutely must have a perfect product for example, American Silver Eagles. My go to for these.

Read full review of APMEX
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

APMEX Delivered what they promised

They sent my silver coins quickly which is rare when others are taking weeks to deliver in light of the silver shortages I've been reading about. A little pricey but I'm pleased with the nice stack I've put together.

Read full review of APMEX
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

APMEX Great on-line purchase experience

Saw what I wanted on their easy to use and clear website for a total coming to around $3K as a first time customer. Ordered it on-line Monday morning, paid with credit card, paid for 2-day delivery, arrived Thursday afternoon in the Rockies. Exactly what I ordered. All good here.

Read full review of APMEX
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

APMEX Mostly dependable

Have had a case where my order was delayed as one item (listed " in stock") could not be completed as item was not available. No attempt to contact me to resolve the matter. When I queried about problem with the order they confessed the item was not available. They wasted my time so I canceled the order.

Read full review of APMEX
Hide full review
ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

APMEX Shop Local

As an Oklahoman, I like many, try to do business with local businesses, craftsmen and artisans. As, you know this is not always possible however, upon learning about APMEX, an Oklahoma company, I began investigating.

I was pleased to find APMEX is one of the most respected precious metals companies in the US and each purchasing exprerience I have had has verified all the praise I see online regarding the excellent service and selection of APMEX.

I am well pleased to patronize APMEX with my humble resources. If I had a million dollars to spend, i could do it in about 10 minutes at AMPEX.

APMEX and I are Oklahoma Proud but you dont have to be an Okie to invest with APMEX.

Read full review of APMEX
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

APMEX 25+ PURCHASES WITH APMEX ON A WIDE VARIETY OF PRODUCTS

25+ PURCHASES WITH APMEX ON A WIDE VARIETY OF PRODUCTS. ALWAYS ON TIME AS PROMISED. 100% QUALITY PACKAGE HANDLING. OTHERS MAY BE A LITTLE LESS. BUT WHEN IT COMES TO VARIETY OF PRODUCT, SECURITY AND EXACTNESS - POINT TO POINT, APMEX HAS GOT IT, AND PROVEN THEMSELVES TO IT 100% OF MY PURCHASES. KEEP IT UP APMEX. YOU WILL ALWAYS HAVE MY BUSINESS.

Read full review of APMEX and 3 comments
Hide full review
3 comments
Add a comment
A
A
A. Suttle
,
Verified customer This comment was posted by a verified customer. Learn more

I bought gold bullion from APMEX between [protected]. I decided to sell some of the bullion back to APMEX, and a buy back agreement was made. The bullion was shipped with the original bar codes on the tubes, and using the shipping label provided by APMEX for second day air. That was a week ago. The package has wandered from Colorado, to California, and now Texas. While my APMEX salesperson tole me APMEX guarantees insurance coverage of the package, their boilerplate contradicts this. No one at APMEX is returning my calls and emails. Customer service was pleasant but they cannot review the legal issues of the insurance coverage of this missing package. A quick google search reveals a number of lawsuits and pending litigation against APMEX, and perhaps this is why no one is calling me back, or responding to my emails.

W
W
W. Gutkowski
,
Verified customer This comment was posted by a verified customer. Learn more

Beware when you try to sell back to them. I asked for a quote because I was looking to take part in their “sell back” program. I had bought most all my things from there and figured it would be easiest to sell to them since they were all in original packaging. I got sent back an email that said if they did this for me and I did not sell to them, they would charge me $250. So, if they valued my coins at 25% (which they have been known to do to people, read the reviews) of course I would not sell and they’d get $250? No thank you! And this is nowhere in their fine print. I have given a couple of people the chance to make this right but will now be sending this here and to the Attorney General of Oklahoma. I have also gotten in touch with yahoo and they said they would do a piece about this but wanted me to give apmex time to explain and for them to do a little digging before they ran with it in the news. So, I am doing what I was told to do. I hate to say a company is a scam but something about a duck….. show me different Apmex

K
K
K. Lakin
,
Verified customer This comment was posted by a verified customer. Learn more

Got my silver in a reasonable time. This is a second order from Apmex

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

APMEX APMEX is the only ** vendor for the ****** **** shilling and this is good news as I am totally happy with the product

APMEX is the only *** vendor for the *** shilling and this is good news as I am totally happy with the product and service. The only caution I have is that the delivery instructions say signature is required and this was not followed by the carrier who simply dropped it through the open door. Also would have liked some background info on the coin and a certificate of authenticity.

Read full review of APMEX and 3 comments
Hide full review
3 comments
Add a comment
T
T
T. Friesen
,
Verified customer This comment was posted by a verified customer. Learn more

Very easy way to purchase precious metals. No nonsense pricing and delivery.

F
F
F. Breitenberg
,
Verified customer This comment was posted by a verified customer. Learn more

After researching the company, I was shocked to discover that Ampex runs a complete scam. They took advantage of my trust and offered me an incredibly low price for my coins - nearly 80% of what they quoted me over the phone before shipping them back to sell. Furthermore, upon receiving the coins, which were still in their original condition after being sealed in three separate boxes for eight years, they claimed the coins were spotted and completely devalued them. I originally bought (33) of the 2014-W (Proof) Silver American Eagle PR-70 DCAM PCGS First Strike. Total acquisition cost $2969.67. On their site, Ampex claims the coins are worth $5609.00. Over the phone, I was quoted $1700.00, but when they arrive they did a bait and switch and quoted me $700.00. I refused to go through with the purchase, and they still charged me 100 dollars in shipping to send them back. I would not recommend buying or selling back to this business as they cannot be trusted. Be wary and do your research before making purchases or offering anything to them. It is not worth the hassle and loss of money in the end. I will never purchase or sell to them again. Hopefully, you can learn from mine. Do not give in to their false promises and trustworthiness - its all a scam! I would strongly discourage anyone from buying or selling back to this business as it is not trustworthy and will not give you a fair price for your items. Do your research before engaging with any company like this to protect yourself from becoming another victim of their deceptive practices.

L
L
L. Zieme
,
Verified customer This comment was posted by a verified customer. Learn more

I've been purchasing gold coins from Apmex for about 10 years now. The shipping is very fast and all of my orders are of pristine quality. They also have the best selection over anyone else in the industry. I would recommend this company to anyone who is looking to invest in gold or silver bullion or coins.

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

APMEX Have been purchasing metals with APMEX for many years

Have been purchasing metals with APMEX for many years. They have great customer service. They accepts all forms of payment. I have had many interactions with their sales staff on products with questions and concerns and they have always answered my questions. Solid business. Over 20 orders and no issues at all as the one or two issues that did pop up their customer service was able to answer.

Read full review of APMEX and 4 comments
Hide full review
4 comments
Add a comment
A
A
A. Kling
,
Verified customer This comment was posted by a verified customer. Learn more

My order went very well. I only buy my items from them.

C
C
C. Blanda
,
Verified customer This comment was posted by a verified customer. Learn more

I bought a pre-order for 2023 and then realized the cost was no different than another site I was going to use. I decided to cancel *** when they comeback with some bogus fee for cancellation equal to the price of the item. The excuse that it is written is some paragraph that is hidden in the site.Now that is one way to lose customers.

M
M
M. Gibson
,
Verified customer This comment was posted by a verified customer. Learn more

So far, I have placed two orders with APMEX using a credit card, and everything has gone well. All of my items arrived quickly and in excellent condition. Their website and app are easy to use, along with their vast selection of products. I will continue to purchase from APMEX.

W
W
W. Rolfson
,
Verified customer This comment was posted by a verified customer. Learn more

Out of the blue, I received a cheaply made, Buffalo "Silver Coin," included with a bill of sales for about $40 in the mail this morning. The package was simply addressed to "Aunt Donna," with no identifiable company on the return address. I did some sleuthing through USPS informed delivery to see that this package was sent by AMPEX. This whole thing smacks of a brushing scam. Any positive reviews from Donna are fake.

ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

APMEX I received exactly what I ordered in exactly the condition I was promised, and it arrived earlier than they said

I received exactly what I ordered in exactly the condition I was promised, and it arrived earlier than they said. They did a pretty good job of confirming I was who I said I was, and I had to sign for the delivery, so it seems about as safe as it can be to get wildly-expensive purchases delivered in the mail. I think their extra fee for credit card purchases is a bit steep, but all in all I'm very pleased.

Read full review of APMEX
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

APMEX APMEX always sends me the exact coins I order

APMEX always sends me the exact coins I order. The shipping and packaging is exceptional. The products they offer as bulk include *** Eagles that are *** certified "first strike" sealed and unopened tubes of 20 coins. They deliver exactly are what they advertise. Their shipments usually arrive faster that originally promised or they notify you of any delays.I am very pleased with their products and service.

Read full review of APMEX
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

APMEX I placed this order just before the precious metal market went nuts (divergence of price between paper and physical)

I placed this order just before the precious metal market went nuts (divergence of price between paper and physical). Before it was filled and delivered, shortages on some products were already taking place. APMEX honored the price, filled the order and delivered it in the time stated. I received my order of 100 BU Silver Eagles as the price went up and became unavailable until April. I will recommend APMEX to friends/associates and do business with them in the future.

Read full review of APMEX
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
APMEX replied to this review.

APMEX I purchased 5 Gold Buffalo’ and 2 $100 90% junk silver bags

I purchased 5 Gold Buffalo’ and 2 $100 90% junk silver bags. I wired the money in 4 hours. Literally 2 days after order we were signing for delivery of our order. Unbelievable fast, accurate and professional. I placed order over the phone and made certain on a recorded call of agreed on price. We had no surprises at Al. Great company, Mellisa was very good and articulated accurately the pricing. What more can you ask for. I will definitely be doing more business with them.

Read full review of APMEX
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

APMEX I have ordered precious metals and collectibles from several on-line merchants, and have found APMEX to be completely

I have ordered precious metals and collectibles from several on-line merchants, and have found APMEX to be completely reliable, best or close to best in price, and quick to help with any issues (only once have I had a problem with an order, where several Brilliant Uncirculated Mercury Dimes turned out to be AU and/or cleaned...they sent replacements as soon as the unsatisfactory coins were returned). I like most of the reputable on-line firms, but APMEX is my "go to" firm for on-line precious metals and collectibles.

Read full review of APMEX
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

APMEX The on-line software performed rapidly and without any problems

The on-line software performed rapidly and without any problems. The policies w/re transfer of funds for purchases were reasonable and clearly stated. The shipments arrived in a timely fashion, and the coins were exactly as advertised, and beautifully packaged. The e-mail from a representative offering personal assistance on potential future transactions was low key and welcome. The timely alerts sent to inform of the availablity of previously out of stock items were helpful. Without doubt, I will be a repeat customer in the future.

Read full review of APMEX
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

APMEX I am a caregiver for my father, so I have a lot of time, but not a lot of money

I am a caregiver for my father, so I have a lot of time, but not a lot of money.I started buying from APMEX for almost a year now. I enjoy it. I tried to buy direct from the Mint at the Scottsdale Mint. The 2 oz stackers took forever to get delivered. Ordered the same thing from APMEX and it's delivered early to me. I have purchased silver and gold. I think everything is top quality. Coins are incredible and fun to show my dad. "my son would like these" (I'm 56 and he forgets who I am). I look forward to the days I get mail. It's a good day for us.APMEX has been good to me and I'll continue to support them.

Read full review of APMEX
Hide full review

APMEX Customer Reviews Overview

APMEX, short for American Precious Metals Exchange, is an online retailer specializing in the sale of gold, silver, platinum, and palladium products. Their offerings include coins, bars, and rounds, as well as numismatic items and collectibles. APMEX provides services for both retail and wholesale buyers, catering to investors and collectors with varying budgets and interests. The company also offers resources for those looking to learn more about precious metals investing, including market insights and portfolio management tools.

APMEX In-depth Review

In Summary: APMEX, also known as American Precious Metals Exchange, is a well-established online retailer of precious metals, offering a vast array of products ranging from bullion to rare collectible coins. Their website provides a user-friendly experience with a focus on competitive pricing and customer service. APMEX is a reputable choice for both novice and experienced investors looking to diversify their portfolios with precious metals.

Company Overview: APMEX has a rich history and background as a leading online retailer in the precious metals industry. Their industry standing is solid, with a reputation for reliability and trustworthiness among investors and collectors alike.

Product Range: APMEX offers an extensive variety of precious metals, including gold, silver, platinum, and palladium. Their selection of collectibles and rare coins is impressive, catering to the needs of numismatists. The availability of bullion and bars is comprehensive, with options for investors of all levels.

Website Usability: The APMEX website stands out for its easy navigation and clean layout. The search functionality and filters allow users to find products efficiently, and the product information and images are detailed, providing a clear understanding of what is being purchased.

Pricing and Value: APMEX's prices are competitive within the market. They maintain price transparency, with no hidden costs to surprise buyers. Bulk purchase discounts and deals are occasionally offered, providing additional value to larger orders.

Purchasing Process: The ease of ordering on APMEX is notable, with a straightforward checkout process. They offer a variety of payment options and ensure the security of transactions. Order customization options are available, allowing buyers to tailor their purchases to their specific needs.

Customer Service: APMEX prides itself on responsive and high-quality support. Their customer service team is knowledgeable and provides expert advice. The after-sale services and returns policy are clear and customer-friendly.

Shipping and Delivery: APMEX offers multiple shipping options and transparent costs. Their packaging and handling are secure, ensuring the safe arrival of precious metals. Delivery times are reasonable, and tracking information is provided for all orders.

Investment Education Resources: For new investors, APMEX provides educational content that helps demystify the world of precious metals investing. They also offer market analysis and news updates, along with tools and resources to aid in investment decisions.

User Reviews and Testimonials: Customer satisfaction and feedback on APMEX are generally positive, with many users praising their service and product quality. They seem to resolve complaints and issues effectively, contributing to their trustworthiness based on user experiences.

Security and Trustworthiness: APMEX takes security seriously, with robust verification and authentication measures in place. Their privacy policy and data protection efforts are comprehensive, and they hold accreditation and industry certifications that reinforce their credibility.

Buyback and Liquidation: The buyback policies and procedures at APMEX are straightforward, with fairness in buyback pricing. They also provide ease of liquidating investments, which is a crucial aspect for many investors.

Special Features and Services: APMEX offers loyalty programs and member benefits that add value to the customer experience. Their storage solutions and vault services are secure and convenient, and they provide precious metals IRA options for those looking to include metals in their retirement planning.

Community and Social Engagement: APMEX has an active social media presence and is involved in industry events, showcasing their commitment to the community. Their corporate social responsibility initiatives reflect a company that cares about more than just profits.

Pros and Cons Summary: APMEX's strengths include a wide product range, competitive pricing, and excellent customer service. However, areas for improvement could include more frequent deals and promotions. Some users might seek even more educational resources tailored to advanced investment strategies.

Final Verdict and Recommendations: Overall, APMEX is a reputable and reliable choice for purchasing precious metals. It is suitable for different types of investors, whether they are looking to make a small purchase or a significant investment. We recommend APMEX for those seeking to diversify their portfolio with precious metals, regardless of their investment goals and experience level.

How to file a complaint about APMEX?

Here is a comprehensive guide on how to file a complaint against APMEX on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with APMEX in the 'Complaint Title'. Be concise and clear about the problem you are facing.

4. Detailing the Experience:
- Provide detailed information about your experience with APMEX. Include key areas such as any transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from APMEX.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com. Ensure all steps are completed accurately before submission.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

Follow these steps to effectively file a complaint against APMEX on ComplaintsBoard.com. Make sure to provide all relevant details and documentation to support your case.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact APMEX customer service

Website

www.apmex.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with APMEX?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with APMEX Customer Service. Initial APMEX complaints should be directed to their team directly. You can find contact details for APMEX above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about APMEX. Discuss the issues you have had with APMEX and work with their customer service team to find a resolution.